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About the role
Key responsibilities & impact- Handle inbound and outbound customer interactions across phone, chat, and email channels
- Deliver a high-quality customer experience with a strong focus on satisfaction and resolution
- Build and maintain positive relationships through clear and professional communication
- Provide accurate and up-to-date information using internal tools and systems
- Achieve individual and team performance targets including call-handling KPIs
- Maintain detailed customer records, accounts, and interaction documentation
- Always follow communication procedures and data protection policies.
Requirements
What you’ll need- Native or near-native level in Italian, with fluency in English (minimum B2 level)
- Strong customer service and contact handling experience across multiple channels
- Excellent verbal and written communication skills with active listening ability
- High computer literacy and confidence working with several systems simultaneously
- Strong multitasking, time management, and prioritization skills
- Customer-focused mindset with awareness of sensitive data handling
- Ability to perform in a fast-paced, KPI-driven environment.
Benefits
Comp & perks- Private life and health insurance coverage
- Free access to corporate gym facilities
- Fixed working hours option for parents with young children
- Structured onboarding and training support
- Supportive team environment with development opportunities
- And many others!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecontact handlingKPI achievementdata protectionmultitaskingtime managementprioritizationcomputer literacyactive listening
Soft Skills
communicationrelationship buildingcustomer-focused mindsetproblem resolution