Customer Service Representative, German

JUJUR.eu

Customer Service Representative providing remote support for various products in Greece. Handling phone calls, messages, and customer inquiries while maintaining high customer satisfaction.

Posted 6/14/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handling incoming phone calls, messages, and emails from customers.
Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
Troubleshooting technical issues and offering solutions to customer inquiries.
Processing warranty claims, repairs, and replacements.
Offering product recommendations based on customer needs and preferences.
Maintaining high customer satisfaction through professional and courteous communication.

Requirements

What you’ll need

Excellent writing and verbal communication skills in French and English
Strong attention to detail.
Good technical troubleshooting and problem-solving skills.
Ability to handle unexpected changes and customer concerns with professionalism.
Experience in customer support or technical support roles will be appreciated.

Benefits

Comp & perks

Relocation support (Athens or Thessaloniki): Flights, accommodation & housing assistance, all at no cost to you
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Full training by certified instructors on products and customer service techniques.
Professional growth and development opportunities.
Special events, community involvement, and social responsibility initiatives.
Free online Greek language courses.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingproblem-solvingcustomer supporttechnical support

Soft Skills

communication skillsattention to detailprofessionalismcustomer satisfaction