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About the role
Key responsibilities & impact- Manage and develop relationships with existing business clients within the assigned territory
- Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable
- Act as the main point of contact for customer accounts and maintain high levels of client satisfaction
- Guide customers through onboarding processes and encourage strategic product adoption
- Monitor customer engagement and proactively identify retention or growth opportunities
- Address customer concerns and help resolve issues impacting product usage or satisfaction
- Maintain regular outbound communication with clients via phone and email
- Provide accurate sales forecasting and maintain updated account information
- Build strong working relationships with both internal and external stakeholders
- Maintain strong product and service knowledge to effectively support customer needs.
Requirements
What you’ll need- Native or proficient French speaker with good command in English (B2 level and higher)
- Previous experience in account management, sales, customer success, or client relationship management
- Strong communication and relationship-building skills
- Commercial mindset with customer-oriented approach
- Ability to work towards individual and team targets
- Strong problem-solving and organisational skills
- Good knowledge of Microsoft Office tools
- Ability to work in a fast-paced and target-driven environment
- Confidence in handling outbound client communication.
Benefits
Comp & perks- Private health and life insurance including dental and eye care
- Access to corporate gym facilities
- Daily performance allowances based on office or hybrid presence
- Performance-based bonuses and additional incentive programs
- Structured onboarding and training support
- Relocation support
- And many others!!!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementsalescustomer successclient relationship managementsales forecasting
Soft Skills
communication skillsrelationship-building skillscommercial mindsetcustomer-oriented approachproblem-solving skillsorganizational skillsconfidence in outbound communication