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Tech Stack
Tools & technologiesiOSMacOS
About the role
Key responsibilities & impact- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
Requirements
What you’ll need- Fluency in Polish
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
Benefits
Comp & perks- Complete support to help you ease your relocation to Greece (Athens or Thessaloniki), we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Free online Greek language course
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingmobile devicesiOSMacOS
Soft Skills
communicationcustomer satisfactioncustomer supportproblem-solving