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About the role
Key responsibilities & impact- Manage incoming customer calls and emails in a professional and timely manner
- Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
- Build sustainable customer relationships through clear and effective communication
- Provide accurate and complete information using internal tools and processes
- Meet individual and team performance targets and quality standards
- Maintain accurate records of customer interactions and account-related activities
- Follow internal communication procedures, guidelines, and policies.
Requirements
What you’ll need- Native or near-native French speaker with excellent communication skills and natural accent, with good command of English
- Previous customer service experience is considered an advantage
- Strong phone communication and active listening skills
- Customer-oriented mindset with the ability to adapt to different customer profiles
- Good MS Office skills
- Ability to multitask, prioritise, and manage time effectively
- Dedicated and professional setup suitable for hybrid work.
Benefits
Comp & perks- Hybrid working model
- Competitive salary package & monthly performance bonus
- Daily meal voucher
- Private health insurance including dental and optical care
- Free gym access, well-being activities, and rooftop cinema with Acropolis views
- Relocation support
- And many others!!!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceMS Office skills
Soft Skills
communication skillsactive listening skillscustomer-oriented mindsetability to multitaskability to prioritisetime managementprofessionalism