Jones Lang LaSalle Americas, Inc.

Manager

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Project Manager

Business Operations

• Elicit, document, and validate business requirements from stakeholders across multiple departments and geographies.
• Conduct comprehensive analysis of current state processes and systems to identify gaps, inefficiencies, and improvement opportunities.
• Translate complex business needs into detailed functional specifications, user stories, and acceptance criteria that technical teams can implement effectively.
• Leverage deep knowledge of IBM TRIRIGA and Maximo to recommend best-practice configurations and solutions aligned with business objectives.
• Assess platform capabilities against business requirements and identify optimal approaches for leveraging standard functionality versus customization.
• Support system implementations, upgrades, and enhancements by providing business perspective and ensuring alignment with organizational needs.
• Facilitate workshops, interviews, and collaborative sessions with business stakeholders to understand pain points, desired outcomes, and success criteria.
• Serve as the bridge between business users and technical teams, ensuring clear communication and shared understanding.
• Present findings, recommendations, and solution designs to stakeholders at various organizational levels with clarity and confidence.
• Analyze end-to-end business processes related to workplace management, asset management, facilities operations, and space planning.
• Design future-state processes that leverage IWMS capabilities to improve efficiency, data quality, and user experience.
• Collaborate with process owners to develop implementation roadmaps and change management approaches.
• Develop comprehensive test plans and scenarios based on business requirements and user workflows.
• Coordinate user acceptance testing activities, ensuring business stakeholders validate solutions meet their needs.
• Document defects, track resolution, and verify fixes align with intended functionality.
• Analyze data from TRIRIGA, Maximo, and related systems to identify trends, anomalies, and opportunities for improvement.
• Support development of dashboards, reports, and analytics that provide actionable insights to business leaders.
• Ensure data integrity and quality across integrated systems.

Business Systems Analyst

Administration

• Ensure that procurement, risk and contract compliance requirements are met and maintained
• Support the client and Jones Lang LaSalle teams by answering questions related to the contracts process and provide data entry/management support
• Responsible for data integrity of contract database and other data management tools
• Ensure required due diligence completed for supplier on-boarding
• Administer and maintain contract and supplier files to ensure compliance
• Responsible for prioritization, communication, coordination and contract negotiation with suppliers and operations teams
• Ensure compliance to sourcing and contracting policies and procedures
• Establish relationship with Corporate Legal and Risk Management to ensure all contractual terms comply with standards

Contracts Administrator

Analyst

• Supporting the strategy for sourcing technology applications to meet the requirements of the Work Dynamics business line across the Americas
• Working closely with Director, Sourcing Technology to build and support the end-to-end sourcing technology strategy and vision
• Collaborating with internal stakeholders to understand requirements and align sourcing activities with business objectives while communicating latest developments in sourcing technology
• Coordinating with team members and subject matter experts to solution sourcing technology applications and data requirements
• Conducting technology training and engaging with end users on deployment and operational efforts for new applications
• Serving as the first point of contact for sourcing technology and data insights and guidance to Work Dynamics teams
• Searching for efficiencies and improvements in end user process flow while facilitating spend report requests outside of standard scope
• Recording and tracking key client attribute updates to maintain data quality within the sourcing technology ecosystem

Technology Analyst

Pre-sales Engineer

• Develop and maintain deep expertise in the JLL/BE product suite, platform and future roadmap
• Analyze a prospect's existing technology ecosystem and business workflows, positioning the optimal solution
• Articulate and demonstrate the unique value proposition of our SaaS solutions to diverse audiences, from technical staff to C-level executives
• Design, build, and deliver compelling standard and customized product demonstrations that address specific prospect pain points and business objectives
• Partner with Account Executives throughout the sales cycle, leading technical discovery, solution validation, and providing product expertise to support sales efforts
• Act as a liaison between the field and Product Management by capturing customer feedback, qualifying enhancement requests, and identifying product gaps to influence the roadmap
• Participate in relevant agile product development meetings to stay aligned with engineering and product teams

Senior Pre-Sales Consultant

Account Manager

• Manage daily operations for assigned accounts (Events and Marketing Managers, Community Managers, Event Coordinators, Concierges, Guest Services).
• Lead new account launches, including implementing SOPs, training, KPIs, and marketing materials, budgets.
• Conduct out-of-state travel (potentially 20%-60% weekly) for on-site support and client management.
• Work with XM leadership on program strategies and stay current on market trends.
• Maintain company shared drive with up-to-date contracts, SOPs, documentation and marketing materials, training materials, etc.
• Represent the company at conferences and industry networking events.
• Understand current client priorities for the account/portfolio.
• Serve as a subject matter expert and advisor to clients on value-add topics including revenue-generating opportunities, industry trends, new programming opportunities, local payrates, etc.
• Foster strong relationships with client contacts, JLL Regional/Group Managers, and onsite Property Management teams.
• Act as a liaison between vendors and the client.
• Use annual allotted budget for client relationship-building initiatives.
• Actively participate in business development ventures as requested by Senior Leadership.
• Provide expertise to RFPs and lead account strategy sessions for new RFPs.
• Participate in new business pitches as requested.
• Identify potential new XM business opportunities.
• Partner with Finance to complete annual and project budgets.
• Manage contract budgets for each account.
• Own the monthly financial package for each account.
• Review all reports for accuracy before submitting to the client.
• Approve A/R and A/P invoices for your accounts.
• Follow-up with PMs and clients for aging payments.
• Suggest new ways for XM to enhance services in alignment with client current and future goals, no less than once per quarter.
• Review property priorities on an annual basis and add where applicable.
• Serve as a mentor to new and/or more junior Account Managers.
• Participate in and lead portions of Account Manager training.
• Support new and/or more junior Account Managers with routine inquiries, tasks, account launches, etc.
• Supervise staff/managers and ensure policies and procedures are being followed.
• Set goals and objectives in line with those of JLL, Experience Management, the client and the employee's professional growth.
• Address performance concerns and conduct annual reviews.

Senior Account Manager

• Oversee 24/7 operations and maintenance for mission-critical areas
• Manage drills, emergency preparedness initiatives, and ensure all staff and vendors meet stringent security and safety requirements
• Audit cleaning performance, hygiene supplies, and sanitation logs
• Provide daily tactical oversight of on-site food services
• Develop, manage, and report on facility operations budgets, capital expenditure plans, and vendor contracts
• Champion innovative solutions to optimize service delivery, sustainability, incident prevention, and business continuity
• Recruit, lead, and coach a multi-disciplinary team
• Ensure full compliance with all industry, client, and statutory requirements
• Serve as the primary, confidential interface for all client facility matters

Facilities Manager

• Lead, schedule, coordinate, and supervise all associates at the property.
• Supervise day to day operations of all onsite associates, ensuring that JLL policies and procedures are being followed
• Responsible for interviewing, training, developing, mentoring, leading, coaching and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel to maximize engagement and minimize turnover in accordance with company policy and procedure.
• Partner with Vice President, Regional Operations to prepare, implement, and meet the annual operating and capital budgets/forecasts for the property
• Oversee all operations including lease administration, budgeting, forecasting, reporting, collections, rental rates, evictions, vacancy, marketing, lease renewals, maintenance, vendor relationships, inspections, safety programs, service contracts, expense control, audits, etc.
• Oversee the development of marketing programs and implementation designed to drive traffic and revenue at the property
• Promote client satisfaction through accurate and timely reporting and on-going communication about the performance of the community.
• Respond with urgency and accuracy to client/owner concerns, questions, issues, and requests
• Ensure all associates provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
• Complete required reports including weekly, monthly, quarterly leasing, variance, capital reporting, and any other reports as determined by the client
• Oversee accounts receivable ensuring rents and all other applicable fees are billed and collected. Ensure that collection and demand notices are generated, delivered, and posted as required by local laws.
• Oversee eviction process
• Monitor resident selection criteria in accordance with federal and state regulations. Adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations
• Comply with company policies and procedures, including standards of performance (SOP)
• Instill, maintain and model JLL mission to be the best national management company
• On-site presence required

Property Manager – Multifamily Residential

Director

• Lead the development and execution of comprehensive business strategies aligned with JLL's firm-wide objectives and client-specific goals
• Oversee and approve marketing strategies, including pricing models, for teams serving corporate clients while maintaining direct P&L accountability
• Manage and mentor senior-level team members who hold lead relationship management responsibility for one or more clients or consultants
• Make critical decisions regarding team talent, including approvals and recommendations on hiring, development, and performance management in collaboration with Human Resources and Leadership
• Assess profitability and cost effectiveness of service lines, providing strategic direction and driving quality initiatives across all client engagements
• Ensure accurate management of accounts receivable to maintain working capital targets established by corporate finance and regional operations management
• Approve staffing plans and budgets while ensuring team members receive proper training in JLL procedures, methodology, and best practices
• Oversee contract negotiations, project documentation, and reporting processes, ensuring timely and accurate delivery of project meeting minutes, work orders, purchase orders, and status updates
• Monitor vendor and project team performance to guarantee compliance with contractual requirements, regulatory standards, and client expectations and policies

Senior Director, PDS

Full-stack Engineer

• Design, implement, and support RESTful APIs, backend services, and microservices architectures using Python and Node.js.
• Develop full stack solutions incorporating frontend (JavaScript frameworks) and backend components for scalable enterprise applications.
• Build, optimize, and maintain search and retrieval systems, including integration with vector databases and information retrieval technologies.
• Collaborate with data engineers to integrate AI/ML models and RAG systems into production.
• Implement prompt engineering and optimization strategies to improve intelligent assistant interactions and AI-powered applications.
• Lead maintenance, bug fixing, troubleshooting, and enhancements of existing codebases, ensuring reliability and performance.
• Apply robust error handling, automated logging, and monitoring best practices for mission-critical cloud software.
• Contribute to CI/CD pipeline automation, testing strategy, and quality assurance using Git, GitHub Actions, and Azure DevOps.
• Support architectural discussions, code reviews, and technical decision-making processes for engineering excellence.
• Translate business and functional requirements into technical deliverables in collaboration with cross-functional teams.
• Stay current with emerging technologies and best practices in AI/ML, full stack development, cloud infrastructure, and search optimization.
• Author and contribute to technical documentation, runbooks, and knowledge sharing initiatives.

Senior Software Engineer

Procurement

• Lead the launch and development of the Project Delivery Services procurement program, creating standardized processes, governance frameworks, and sourcing playbooks for capital and project-related services while establishing best practices for contractor selection and performance management
• Act as a trusted advisor to stakeholders requiring procurement expertise, proactively engaging in project planning discussions to ensure early procurement involvement, confidently navigating resistance to establish procurement as a strategic partner, and providing commercial guidance on scope development and risk mitigation
• Independently manage complex PDS RFIs, RFPs, and RFQs from initiation through award and transition, developing sourcing strategies and evaluation frameworks, leading cross-functional scoring and supplier selection processes, and ensuring full documentation and governance compliance
• Recruit, develop, and retain top sourcing and procurement talent, supporting career development through mentoring and visible leadership, managing team performance and developmental goals, and fostering an inclusive collaborative team culture
• Manage the Third Party Supplier Performance Management Program, collaborating with operations teams to develop scorecards through surveys and CMMS metrics, sharing results and reviewing with select subcontractors via QBR process, and delivering quarterly reports to operations teams and client
• Oversee annual sourcing plan development, actively managing the plan with the business and executing against it including annual benchmarking of existing third party contractor spend, identifying risks and opportunities, and recommending strategies to achieve goals while mitigating risk
• Ensure the vision and strategy of the client sourcing plan are implemented and aligned with necessary objectives, leading and participating in client meetings and strategy sessions while establishing and maintaining relationships with Account Director and client leadership
• Present program strategy, sourcing recommendations, and outcomes to senior leadership, communicating confidently in high-visibility meetings and responding thoughtfully to live questions and evolving project dynamics while representing procurement in capital governance forums
• Establish consistent contracting standards for project services, support negotiation of design, construction, and specialty service agreements, implement risk assessment practices for capital projects, and create visibility into project spend and program outcomes
• Own sourcing compliance and controls including contract and COI compliance, RFx process improvements, diverse spend, and adherence to procurement playbook while ensuring all sourcing technology tools are leveraged across assigned accounts

Senior Director, Strategic Sourcing, Project Delivery Services

Operations

• Drive operational excellence across OPM services as an OPM Operations Manager with JLL.
• This role positions you at the center of OPM operations developing and maintaining data standards and governance, operations integration & tooling transformation, and occupancy cost allocations process.
• Your expertise in occupancy planning, data management, analytics delivery, process optimization and automations will directly impact strategic workplace decisions and organizational efficiency.
• You'll be a player coach leading others to provide essential operational support and governance for the Occupancy Planning and Management team with alignment and integration with broader business partners.
• Your contributions will support JLL's mission being the commercial real estate industry's premier brand, leveraging global insights, leading technology, sustainable practices and our inclusive culture for better client outcomes.

Occupancy Planning Operations Manager

• The Senior Project Manager directs project management services on assigned JLL client projects
• Oversee project implementation and execution through construction completion
• Manage small ground-up projects encompassing programming, design, entitlements, bidding, permitting, and construction management
• Develop project budgets including hard and soft costs
• Manage consultant and contractor teams
• Maintain client relationships and provide on-site supervision
• Perform business development activities and training for JLL team members
• Identify areas of concern regarding potential liabilities and risk
• Collaborate with internal teams and stakeholders to ensure projects are completed on time, within budget, and meet quality standards
• Serve as an experienced resource and lead by example on a larger PM team

Senior Project Manager

• Enhance JLL's national Government, Education and Non-Profit (GEN) Advisory group
• Serve as the operational engine of the business driving growth, margin, and client performance
• Build and maintain project-level margin tracking across all fixed fee and commission-based engagements
• Identify scope creep and margin erosion on active engagements
• Develop and manage a live utilization and capacity dashboard
• Conduct proactive profitability analysis and develop analytics frameworks
• Manage and report on all non-reimbursable and discretionary spending against budget
• Create and manage business KPIs that matter for the business and its clients
• Own the pipeline reporting infrastructure, including data accuracy and review cadence
• Design and implement operational processes that scale with the business
• Provide strategic leadership and guidance to the national GEN service line

Director of Operations – Government, Education, Non-Profit Advisory

• Undertake the sourcing, negotiation, and contract of JLL business requirements (across the professional services categories) on a global basis.
• Delivery of financial targets in line with business expectations.
• Identify new areas of opportunities and work with the Global Head of Professional Services Procurement to evolve expenditure
• Accountable for creating strategic solutions for specific commodity/service requirements, procurement event planning, RFP/quotation management, bid analysis and recommendations, liaison with internal stakeholders for contract approvals, savings reporting, documentation, and compliance.
• Create and manage the category project calendar, lead category events, bid process, commercial evaluation, recommendations, contract document preparation, functional reviews and approvals according to JLL Delegation of Authority.
• Compliance with JLL procedures as applicable
• Rationalizes supply base and develops clear strategic supply partner framework and maintains this framework at senior supplier level
• Supplier Relationship Management tools applied to manage relationship with JLL preferred supply base.
• Act as the internal issue resolution point
• Provide functional leadership and peer group alignment, where appropriate and needed
• Identify opportunities to develop and implement new policies and procedures, including rationalization of legacy policies and procedures
• Actively engage in and support the use of e-procurement strategy, methodology and deployment
• Prepare high quality papers and presentations for use with internal and external stakeholders and/or teams as required
• Apply ethical company standards and ensure Global Procurement policy is always applied