Jones Lang LaSalle Americas, Inc.

Architect

• Oversee daily construction activities for civil, structural, and architectural works
• Coordinate with subcontractors, vendors, and construction teams
• Monitor work progress against project schedules and milestones
• Conduct regular site inspections to ensure work quality and compliance
• Implement quality control procedures and standards
• Enforce site safety protocols and procedures
• Supervise site engineering team and technical staff
• Maintain accurate construction records and progress reports
• Interface with clients, consultants, and regulatory authorities

Civil Structural Architecture Supervisor, Data Centre

Customer Support

• Monitor and supervise daily call center operations, receiving and coordinating maintenance repair calls including scheduling, follow-up, quote preparation, and post-service activities
• Review and prioritize open work orders based on age, status, and urgency; ensure 95% of all assigned work orders are actioned promptly
• Communicate with clients daily via phone, email, and various system platforms to maintain superior relationships and ensure timely, satisfactory completion of work orders and special projects
• Train, mentor, and evaluate support center representatives, monitoring calls to improve quality, minimize errors, and guide team members through challenging situations
• Effectively plan and allocate resources (people, supplies, technology) to maximize productivity while preparing and managing schedules and shifts
• Collaborate with Operations Managers, Account Managers, Category Managers, Service Providers, and Facilities teams to resolve problems and manage complex client projects from initiation to successful completion
• Develop and implement strategies to increase customer satisfaction, call center productivity, and overall staff performance through assessment of metrics and cost analysis

Assistant Facility Manager / Product Support Specialist

Manager

• Support execution of the client’s annual capital plan, with particular focus on disciplined expense allocation and control.
• Design, document, and streamline capital planning procedures, integrating industry best practices and innovative approaches.
• Employ various systems and technologies to achieve operational efficiency, improve data consistency, and enhance transparency.
• Translate strategic initiatives into actionable projects in partnership with the client and pipeline manager, ensuring a forward-looking, multi-year project pipeline.
• Supervise a diverse project portfolio spanning corporate offices, infrastructure, critical environments, and retail, ensuring alignment with the client’s expense management strategy.
• Direct intake, evaluation, and prioritization of planned and ad hoc projects, presenting creative options to maximize client outcomes.
• Partner with the JLL Finance team and project analyst to improve budgeting accuracy, refine forecasting, and deliver high-quality financial reporting.
• Maintain a comprehensive understanding of project and account-level financials, ensuring proactive alignment between project budgets and the client’s overall financial objectives through close coordination with Finance.
• Produce client deliverables, dashboards, and analytic outputs in partnership with BI and Finance teams.
• Consolidate capital planning and project data from JLL, the Finance team, and other service providers, ensuring data integrity and continuity.
• Foster proactive stakeholder engagement and drive integration across service providers and internal JLL functions.
• Serve as a trusted advisor, using financial and analytic insights to enable rapid, well-informed client decisions.
• Cultivate a collaborative, high-performance culture among the client, JLL account teams (including Finance and Analytics), and partner organizations.
• Develop and implement effective communication strategies to advance account and client goals.
• Champion the adoption of new tools, technologies, and process improvements, driving continuous enhancement throughout the account.

Capital Planning Manager

Project Manager

• Leading cross-functional teams to manage multiple construction and renovation projects
• Overseeing projects from initiation through completion
• Managing design professionals, contractors, and stakeholders
• Tracking project financials, maintaining milestone schedules, and providing regular status updates
• Developing risk management plans and leading project teams through established work authorization processes

Senior Project Manager, Construction

Procurement

• Developing and executing strategic sourcing initiatives to optimize costs
• Managing supplier relationships and leading competitive bidding processes
• Negotiating contracts and driving continuous improvement in procurement operations
• Conducting comprehensive supplier evaluations and competitive bid processes
• Collaborating with internal stakeholders to understand requirements and align procurement activities
• Ensuring compliance with procurement policies and maintaining appropriate documentation

Strategic Sourcing Manager

Full-stack Engineer

• You're a solution developer, but you’re also an engineer who builds the infrastructure that makes AI solutions reliable, scalable, and maintainable.
• You'll be responsible for the engineering layer underneath our AI-powered workflow tools: the extraction scripts, validation frameworks, output schemas, integration connectors, and quality harnesses that turn a capable AI model into a dependable production tool.
• You'll set engineering standards, make architectural decisions, and be the person others come to when a pipeline is misbehaving in a way nobody can explain.
• You'll develop deep familiarity with the information landscape of construction and real estate project delivery, understanding what data exists, where it lives, what form it takes, and what has to happen before an AI model can do something useful with it.
• You'll design the structured output contracts that govern what AI solutions produce and build the validation logic that enforces them.
• When a solution produces unexpected output or degrades silently on an unusual document, you'll own the detection and recovery logic.
• You'll define what production-ready looks like before building begins, run solutions against diverse real-world document sets, and maintain quality as the underlying models and input corpus evolve over time.
• You'll connect AI solutions to JLL's enterprise environment using REST APIs, Microsoft Graph, SharePoint, OneDrive, and other standard integration surfaces.
• You'll handle authentication lifecycle, retry logic, rate limits, and the realities of operating inside an enterprise network with real access controls.
• You'll design integrations that are resilient and maintainable, not just functional in a demo environment.
• You'll think carefully about how to structure tool availability, manage context across steps, and build agent workflows that are reliable and auditable rather than unpredictable.
• You'll stay current on how this space is evolving and bring informed opinions about when agentic patterns are the right approach and when they aren't.
• As the AI solution portfolio grows, you'll establish and maintain the engineering patterns others follow: packaging conventions, versioning, configuration management, logging, and error handling.
• You'll write internal tooling that makes building new solutions faster and less error-prone, and you'll make architectural decisions that hold up as the team and codebase scale.

AI Product Engineer

Operations

• Oversee day-to-day technology operations across assigned client accounts, ensuring consistent, high-quality service delivery across all platforms and systems
• Manage end-to-end information security request processes, including client submissions, review coordination, and multi-stakeholder communications on technical compliance matters
• Maintain and regularly update comprehensive technology platform design documents, ensuring accuracy and accessibility for all relevant stakeholders
• Monitor system performance and lead troubleshooting efforts for complex technical issues, engaging appropriate escalation resources as needed
• Manage active technology integrations across multiple enterprise systems and platforms, ensuring seamless interoperability between existing and new solutions
• Develop and maintain standard operating procedures and process documentation for all technology operations
• Establish and track metrics and KPIs to measure technology performance, operational efficiency, and client satisfaction
• Research, evaluate, and pilot emerging technology applications — with a particular focus on AI implementation and automation
• Develop business cases for new technology investments, assessing potential ROI and business impact
• Lead digital transformation projects within client environments, translating technical capabilities into tangible business value
• Implement continuous improvement initiatives to enhance operational efficiency and reduce manual workload through process automation
• Serve as the primary technology liaison between JLL internal teams and client stakeholders, facilitating cross-functional collaboration across IT, operations, and leadership
• Present technology strategies, roadmap updates, and project status to senior leadership and client executives
• Manage vendor relationships and technology partnerships; coordinate with legal and compliance teams on technology-related matters

Digital Operations Lead

• Provide support of Integrated Facilities and Property Management clients and internal stakeholders related to optimization of JLL managed services operations and sourcing strategies.
• Responsible for delivering market, supplier and operational intelligence of services operations.
• Identifying and leading appropriate field resources to execute strategic initiatives.
• Be subject matter expert in support of JLL sourcing strategies.
• Closely participate in and with clients and Jones Lang LaSalle Sourcing, Facility and Property Management teams.
• Perform periodic market trend analysis in specific categories.
• Report analysis to Supply Chain and business stakeholders in a client ready form.
• Responsible for implementation, coordination and communication of regional and national programs.
• Support Category Management team’s supplier relationship and performance programs with key suppliers.
• Provide management, instruction and follow-up in support of operations teams RFP/bid, contracting and operational processes.
• Ensure compliance to JLL’s sourcing and contracting policies and procedures.

Strategic Sourcing Specialist – IFM

• Answer all incoming calls from client facilities, perform appropriate functions, and verify/update call center documents
• Process facilities and engineering work orders through Corrigo, ensuring To Do's are monitored continuously and work orders are dispatched properly and immediately
• Follow the escalation process for all urgent and emergency work orders or related service needs to ensure timely resolution
• Complete data entry using multiple work request applications, including recording customer interactions, transactions, comments, and complaints
• Respond to and follow through on requests for information by completing research using available resources
• Continually monitor telephone queue time data to maximize productivity and meet performance metrics
• Maintain vigilant awareness of client requirements for confidentiality and privacy in all communications

Customer Service Representative

Business Intelligence Developer

• Transform complex project data into compelling insights through dashboards and reports
• Partner with PMO Director and Project Leadership to elevate data capabilities
• Generate performance dashboards, operational metrics, and compliance reporting
• Validate data accuracy before distribution of reports and presentations
• Develop solutions using native Excel functionality
• Design, develop, and maintain interactive dashboards and data visualizations

Business Intelligence Analyst

Risk

• Must be able to complete an entire report, cover to cover, to a “client ready” standard
• Originate select work, partnering with leadership to identify targets
• Spend majority of time completing assignments, with approximately 20-50% of time spent on coaching analysts, senior analysts, and associates
• Personally inspect most assignments and assist other team members on inspections (within reason)
• Attend at least one local commercial real estate event per year, not counting classes

Director, Value and Risk Advisory

• Lead energy management programs across a dynamic real estate portfolio, driving continuous improvement and building a culture of accountability and innovation
• Identify and advance renewable energy opportunities — from data analysis through to client approval — positioning the business at the forefront of the energy transition
• Proactively pursue utility rebates and government incentive programs to maximise value for clients
• Monitor and manage factors affecting energy consumption, coordinating solutions across teams and optimising Building Management Systems to industry best practice
• Serve as a trusted advisor on energy supply, demand, and performance reporting, maintaining strong and reliable client relationships
• Ensure compliance with regulatory requirements, consolidating data and managing timely, accurate submissions on behalf of clients
• Develop and present business cases for energy reduction initiatives, including innovative pilot projects with clear ROI, cost, and savings analysis
• Maintain energy action plans in Envizi — tracking costs, savings, and verified outcomes with rigorous supporting analysis
• Partner with cross-functional JLL teams (Real Estate, Finance, Projects, FM, and Procurement) to deliver seamless, integrated sustainability solutions
• Build and sustain meaningful relationships with key client stakeholders through proactive governance and clear communication
• Champion success stories across the energy and sustainability program to inspire engagement and demonstrate impact
• Contribute to the broader JLL Energy and Sustainability Services team, sharing knowledge and shaping strategic direction
• Ensure all operations comply with applicable environmental legislation and company standards
• Support ISO 14001 and ISO 50001 audits and regulatory assessments, managing follow-up actions and documentation
• Act as the primary liaison between corporate sustainability teams and on-the-ground facilities management.

Sustainable Operations Professional

• Responsible for the execution of projects with potential values between £20k to £5m.
• Provide Health and safety leadership to your site delivery teams and promote behavioural safety improvements.
• Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects.
• Manage the projects in accordance with the requirements of the NEC3 Framework Contract.
• Support project opportunities where identified, to realise, maintain and improve the commercial project performance.
• Play an active lead in the production and risk management of quotations and estimates.
• Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level.
• Ensure our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards.
• Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced.
• Liaise with the client Project Managers and their appointed consultant Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan.
• Ensure a high level of service is delivered and develop relationships with key stakeholders.
• Ensure projects are delivered to the agreed contract programme.
• Ensure works are carried out to high standard complying with relevant British Standards, codes of practice and client Standards.
• Provide knowledge and support if required to ensure the quality and performance of the works.
• Ensure projects are completed snag and defect free.
• Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales.
• Communicate using appropriate styles and methods.
• Project a professional demeanour with colleagues, clients and their customers.
• Ensure that Sharepoint project status is kept up to date across all projects.
• Ensure that project related CVR information is kept up to date across all projects.
• Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.

• Lead initiatives to enhance supply chain efficiency, maintain quality standards, and achieve cost reductions
• Identify and evaluate market trends and opportunities to inform procurement strategies
• Establish and communicate the Sourcing & Procurement vision to clients, stakeholders, vendors, and strategic alliance partners
• Provide expert advisory services on procurement category strategy and innovative practices
• Develop strong stakeholder and client engagement to align sourcing strategies with business needs
• Serve as the primary contact for procurement-related questions, training, and policy interpretation
• Oversee contract development, administration, and critical negotiations
• Manage procurement policies, procedures, and programs focused on organizational value
• Conduct business impact analysis to identify and mitigate supply chain risks
• Report on procurement activity, results, client satisfaction, and cost performance
• Develop and communicate team performance and development plans
• Lead by example with strong influencing and mentoring capabilities

Head of Procurement

Data Scientist

• The Account Analytics Lead will be responsible for the on account analytics team.
• Accountabilities will include delivering operational accountability across the analysts and developers and is typically accountable for budget and policy recommendations and medium-term planning.
• The role will partner with both account management leadership as well as JLLT Analytics Services leadership to drive a step change in how we deliver insights and performance improvements as well as our client directly.
• The role will be accountable to ensure that the Account’s analytics team has the tools, methodology and architecture environment to be successful and will ensure that best practices are adhered to.
• Key elements will include delivery of the day-to-day performance management requirements within the account and exploring solutions for the account’s data needs and problems.
• The role defines the business questions which need be answered to effectively deliver operational improvements, whilst endeavouring to create new data-driven approaches for the purpose of generating business and operations insights through data analytics and information visualisation across a global real estate portfolio including: facilities management and building operations, energy management, leasing, project management and real estate portfolio planning.
• Provide relationship management and advisory support to our client and account leadership team by driving best practices, help solution from problem statements, discover value from data and articulate these back to the leadership team.
• Have commercial experience, understand how our business works and the ability to identify opportunities to reduce our cost and increase productivity across the account and for our client.
• Provide optimisation opportunities across the account discovered from sharing best practices and collaboration across regions.
• Lead the operational BI engagement programme to support the achievement of the client goals.
• Devise and promote creative data visualisation to derive actionable intelligence.
• Lead problem solving teams to develop recommendations based on data interpretation and analysis to transform behaviours and techniques.
• Translate client business objectives into an information management and business intelligence strategy, which is integrated and consistent at the account management level.
• Deep understanding of contract key performance indicators and reporting requirements and client expectations.
• Financial modelling, analysis and compilation of quantitative data.
• Promote success powerfully, such that our client recognizes the value of your work.
• Develops standards, policies and procedures for the form, structure and attributes of the business intelligence tools and systems.
• Provide subject matter expertise for all data related processes and analyses.