Johnson & Johnson

Engineer

• Execute and lead the overall escalation process from issue identification to presentation at the Risk Management Board (RMB) as well as the Quality Review Board (QRB), when required.
• Collect, create and review escalation documentation to ensure robustness and compliance to internal and external requirements.
• Prepare meeting content for the Risk Management Board and/or Quality Review Board to help facilitate the determinations of field actions.
• Appropriately utilize risk management within the escalation process.
• Partner with Quality Operations, Compliance, Regulatory, R&D, Medical Safety, as well as other organizations who may own portions of a given product issue escalation.
• Support data requests for audits, post market surveillance, regulatory registrations, QSMR, etc, as well as provide data for periodic reports, presentations, and metrics related to product risk escalations.
• Responsible for all field action activities as Franchise Field Action Coordinator.
• Coordinate recall strategy plan definition with business stakeholders, coordinate periodic recall meetings with the Field Action team, maintain meeting minutes, report status to internal departments and regulatory agencies, gather documentation of all activities and follow up recall activities to successful completion per established recall strategy.
• Responsible for participating in and providing field action inputs to the Quality Review Board for decision in containment/corrections to be implemented in the field.
• Manage, maintain, and improve and standardize Field Action process to ensure compliance with FDA regulations, ISO Standards and all applicable regulatory authority requirements.
• Support internal and external audits in preparation activities and serve as a subject matter expert during audits.
• Other responsibilities include but are not limited to: coordinate and participate in special projects as assigned; act as backup support for product escalation Quality Engineers or other product Field Action teams.
• Identify, lead and/or support appropriate projects towards desired business outcomes.
• Promote a work environment that challenges the status quo, leads and adapts to change, as well as creates significant positive changes in the workplace.
• Responsible for ensuring personal and company compliance with all federal, state, local and company regulations, policies, and procedures.
• Perform other duties assigned as needed.

Staff Escalation, Field Action Engineer

Administrative Assistant

• Act as a trusted thought partner to SVP / VPs, proactively managing administrative and operational demands to support enterprise strategy and leadership priorities.
• Manage complex, high‑stakes calendars across global time zones, balancing governance, leadership availability, and external visibility.
• Coordinate internal and external meetings with a “no surprises” standard, ensuring executives are fully prepared with the right materials, context, and stakeholders.
• Manage executive email and correspondence with an enterprise lens, filtering noise and surfacing critical issues.
• Oversee office operations, including supplies, services, purchasing, and vendor coordination.
• Support leadership initiatives and special projects based on priorities and capacity.
• Maintain organized electronic and physical filing systems; record and distribute meeting minutes.
• Assist with budget tracking as required.
• Liaise with internal teams, external partners, and vendors to ensure smooth operations.

Senior Executive Administrative Assistant

Medical Director

• Drive execution of research programs for an area of clinical development to meet research objectives, support product development programs.
• Works in close partnership with the Clinical Leader, Compound Development Team (CDTL) and delivery unit, global regulatory affairs, clinical pharmacology, and the disease area leader to share information.
• Contributes to design and approval of clinical protocols.
• Perform medical monitoring of clinical trial data.
• Able to manage study start-up, and guides study team in study execution, data cleaning, medical review, database lock, managing health authority responses.
• Supports strategy and content development for scientific communications for assigned compound through close partnership with the compound global medical affairs leader.
• Works with senior clinical staff, establishes relationships with external stakeholders such as opinion leaders and regulators, and provides expertise in drug development (including experience with IND and NDA submissions).
• Works cross-sector in pharmaceutical and/or medical device spaces.
• Proactively creates a purpose driven environment by aligning Johnson & Johnson’s Credo and Leadership Imperatives with the strategies and goals of the team and enterprise.
• Support design, approval & execution of clinical trials.
• Implementation and maintenance of high standards of research conduct.
• Aid in writing high quality protocols and other clinical documents necessary for execution of clinical trials.
• Perform medical monitoring tasks and safety data review to support development.
• Site staff training to prospective & current investigators to assure high quality conduct of clinical protocols.
• Represent INTO Clinical Development in discussions with cross functional trial teams and external vendors.
• Maintain liaison with individuals and groups across all three sectors for purposes of information communication, technology transfer and collaborative work.

Medical Director, Clinical Development, Interventional Oncology

Director

• Contribute to the development and execution of clinical trial strategies and other study-related materials (e.g. case report forms, operational plans) and provide clinical representation for study-related review committees (e.g., protocol review committee).
• Contribute to the execution of clinical strategies for clinical trial protocols, ensuring compliance with scientific, organizational and regulatory standards.
• Oversee end-to-end delivery of a clinical trial protocol, including study design, initiation, medical data monitoring, data dissemination, and closeout activities.
• Contribute to the management and coordination of activities with internal functional partners and external partners to ensure timely scientific and clinical execution of a clinical trial.
• Contributes to the maintenance of the quality and integrity of clinical data, which is critical to the evaluation of study endpoints.
• Support interaction and collaboration with investigators and study teams during the conduct of the trial(s).
• Lead training on study protocol, disease evaluation criteria, and other essential components to enhance the understanding of clinical development processes.
• Contribute to the review, interpretation, and reporting of clinical trial data, supporting accuracy and integrity for health authority submissions.
• Contribute to the preparation of documents for reporting clinical trial data (e.g., clinical study reports, patient narratives, investigator brochures, and periodic safety updates).
• Collaborate with Study Responsible Scientist and Study Responsible Physician to assess and evaluate clinical trial data (i.e. adverse events, labs, medications, etc).
• Establish and define medical data review plan in partnership with Study Responsible Physician.
• Performs medical data monitoring/reporting and evaluates ongoing clinical trial data.
• In partnership with Study Responsible Physician, act as a liaison between the company and clinical investigators, fostering collaborations with key opinion leaders and external advisors.
• Develop and maintain relationships with internal and external stakeholders, including senior management, cross-functional trial teams, and external partners/vendors (e.g. CRO, ARO).
• Contribute to mentorship and training of junior team members, fostering a collaborative work environment.
• Actively engage in opportunities to enhance clinical development and therapeutic area expertise.
• Identify opportunities for process improvements and implement best practices in clinical trial execution.
• Drive innovative research methods and operational strategies to enhance clinical development efficiency.
• Collaborate with cross-functional partners to align clinical strategies with overall product development goals.
• May participate in governance meetings, as appropriate, and cross-functional initiatives to promote business strategies and process improvements.
• Prepare and present findings and results of clinical research at internal and external meetings, including regulatory body interactions.
• May act as an author on scientific publications, as applicable, to contribute to clinical development practices and advancements.
• Research and review medical literature and new technologies to support operational planning and scientific strategy implementation.
• Integrate scientific and technological innovations into clinical trial designs, including biomarkers and digital health initiatives.

Senior Manager – Clinical Sciences, Oncology

Technical Product Manager

• Lead the Legal Work Management product portfolio, including solution design, product lifecycle management, prioritization, and financial oversight
• Align product roadmaps and delivery plans with global business goals through close collaboration with partners
• Champion consistency and scalability of ServiceNow-based solutions across regions
• Partner with Product and Enterprise Architects to ensure robust, future-ready platforms
• Oversee the full lifecycle of platform solutions—from design and testing to deployment and support
• Guide agile squads and coordinate with cross-functional teams including PMO and Tech Services

Senior Manager, Technical Product Owner – Legal

Sales

• Following compliance guidelines, drives sales performance to ensure sales forecasts are met or exceeded within assigned territory by calling on HCP offices and Mental Health Community Centers both in-person and virtually.
• Effectively uses assigned budgets to achieve territory objectives.
• Customizes discussions and client interactions based on customer’s needs in a compliant and ethical manner
• Maintains current understanding of local market, practice structures, evolving customers, and key influencers.
• Routinely shares such information with relevant internal Intra-Cellular stakeholders.
• Provides input into resource allocation decisions across customers/region.
• Identifies and selects programs/resources available and appropriate for each customer, practice, and/or system.
• Works with Regional Business Manager and key stakeholders to develop a local business plan that ensures achievement of all business objectives.
• Capitalizes on formulary approvals and other business opportunities through effective implementation of the strategic plan.
• Collaborates with other Neuroscience Sales Specialists on common objectives and sharing of best practices.
• Accountable for providing timely and accurate administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting.
• Effectively inform and build a business plan based on depth and breadth of customer business needs, resources and products.
• Complete all company and job-related training as assigned within the required timelines.

Neuroscience Sales Specialist

Project Manager

• Lead and oversee facilities related project execution following IDEA and FPX, ensuring all deliverables align with safety, cost, schedule, and quality benchmarks.
• Follow and implement the project execution plan methodology to identify, evaluate, and mitigate risks throughout the project lifecycle.
• Facilitate comprehensive project planning, tracking, and reporting against FPOs to ensure project and program success.
• Manage customer interactions, contractor relationships, and communications to ensure stakeholder alignment and satisfaction.
• Oversee project portfolios across diverse sites, whether at IM or MD locations, ensuring delivery in accordance with organizational KPIs.
• Oversee or support other project leads, stepping into the role of Senior Project Lead when required to ensure consistency and excellence in project delivery
• Drive the application of best practices and continuous improvement in project management processes.
• Demonstrate proactive leadership by managing project teams, ensuring adherence to safety protocols, and fostering collaboration among regional stakeholders.
• Act as the primary point of contact for project, ensuring seamless integration of technical, financial, and operational aspects.

Senior Manager, Project Management

Account Executive

• Following compliance guidelines, drives sales performance to ensure sales forecasts are met or exceeded within assigned territory by calling on predominantly Primary Care HCP offices and select PC targets within both in-person and virtually.
• Develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients.
• Effectively uses assigned budgets to achieve territory objectives.
• Customizes discussions and client interactions based on customer’s needs in a compliant and ethical manner.
• Function independently with sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations.
• Maintains current understanding of local market, practice structures, evolving customers, and key influencers.
• Routinely shares such information with relevant internal Intra-Cellular stakeholders.
• Provides input into resource allocation decisions across customers/region.
• Identifies and selects programs/resources available and appropriate for each customer, practice, and/or system.
• Provides special education to healthcare providers through appropriate programs that fall within ITCI’s ethical guidelines.
• Works with District Manager and key stakeholders to develop a local business plan that ensures achievement of all business objectives.
• Capitalizes on formulary approvals and other business opportunities through effective implementation of the strategic plan.
• Collaborates with other Neuroscience Sales Specialist-II’s on common objectives and sharing of best practices.
• Accountable for providing timely and accurate administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting.
• Expected to meet or exceed all NSR deliverables.
• Effectively create and build a compliant business plan based on depth and breadth of customer business needs, resources and products.
• Complete all company and job-related training as assigned within the required timelines.

Neuroscience Sales Representative – Johnson & Johnson Innovative Medicine

• Following compliance guidelines, drives sales performance to ensure sales forecasts are met or exceeded within assigned territory by calling on HCP offices and Mental Health Community Centers both in-person and virtually.
• Effectively uses assigned budgets to achieve territory objectives.
• Customizes discussions and client interactions based on customer’s needs in a compliant and ethical manner.
• Maintains current understanding of local market, practice structures, evolving customers, and key influencers.
• Routinely shares such information with relevant internal Intra-Cellular stakeholders.
• Provides input into resource allocation decisions across customers/region.
• Identifies and selects programs/resources available and appropriate for each customer, practice, and/or system.
• Works with Regional Business Manager and key stakeholders to develop a local business plan that ensures achievement of all business objectives.
• Capitalizes on formulary approvals and other business opportunities through effective implementation of the strategic plan.
• Collaborates with other Neuroscience Sales Specialists on common objectives and sharing of best practices.
• Accountable for providing timely and accurate administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting.
• Effectively inform and build a business plan based on depth and breadth of customer business needs, resources and products.
• Complete all company and job-related training as assigned within the required timelines.

Operations

• The Associate Director, Learning Operations leads the strategic deployment and governance of learning delivery across Patient Service Center (PSC).
• This role ensures that learning initiatives are executed through scalable, disciplined delivery models that align to business priorities, operational capacity, and compliance standards.
• Provides enterprise-level oversight of delivery feasibility, capacity trade-offs, and execution readiness.
• Plays a critical part in translating learning strategy into sustainable, high impact execution through standards, governance, and strong people leadership.

Associate Director, Learning Operations

Communications

• Support the Patient Service Center (PSC) through the development and execution of clear, tactical internal communications
• Create and coordinate communication materials for learning initiatives, onboarding updates, process changes, and priority business communications
• Ensure messages are clear, actionable, and delivered consistently to support adoption and execution across PSC
• Develop communication materials supporting onboarding, learning updates, launches, and process changes
• Draft tactical assets such as announcements, desk drops, job aids, leader talking points, recaps, and reinforcement materials
• Coordinate reviews, edits, approvals, and version control with stakeholders
• Support execution of communication rollout plans in partnership with program and learning teams
• Maintain organized communication assets aligned to approved sources of truth
• Track communication timelines, deliverables, and status updates
• Partner with learning and operations teams to align communication timing and format with frontline needs.
• Other duties as assigned.

Communications Specialist

Learning and Development

• Design and develop high-quality learning experiences for Patient Service Center employees
• Partner with key stakeholders to understand learning demand needs
• Design engaging and learner-centric experiences using various modalities
• Create high-level design documents and storyboards
• Apply design thinking in creating learning experiences
• Update and revise learning content based on feedback and changes
• Support onboarding programs and content development for new product launches
• Ensure accuracy and alignment of learning materials

Instructional Designer

• Manage end-to-end execution of PSC onboarding programs, including cohort planning, sequencing, certifications, and cross-functional alignment.
• Coordinate learning enablement for new product launches, process changes, and priority initiatives impacting PSC.
• Conduct change impact assessments and partner with learning and business leaders to define onboarding, training & communication needs.
• Partner with cross-functional team members to create and launch an operational communication framework.
• Lead learning communications and engagement, ensuring messages are clear, timely, and aligned across stakeholders.
• Coordinate rollout of learning updates (training, job aids, desk drops, reinforcements) to ensure consistent execution across PSC.
• Support clear ownership of timelines, deliverables, and handoffs across learning, operations and support teams.
• Ensure PSC operational training communication is aligned to strategic Commercial communications, as needed.
• Serve as the primary point of coordination for onboarding and learning-related initiatives, reinforcing disciplined program management practices.
• Partner with Workforce Management to align onboarding and training plans with capacity and operational constraints.
• Collaborate with Quality and Compliance to ensure learning plans and certifications meet documentation and audit expectations.
• Track milestones, risks, and dependencies, providing regular updates to PSC L&D leadership.
• Manage operational communication framework with cross-functional team members.
• Directly manage a small team including goal setting, work prioritization, coaching, and performance feedback.
• Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
• Foster collaboration and accountability within the team and across cross functional partners.

Manager, Onboarding & Communications

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy
• Ensure training plans and calendars are operationally supported and executed on time
• Maintain accurate learning records, training catalogs, and documentation to support audit readiness
• Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness
• Identify and resolve issues related to data integrity, timelines, and learning administration
• Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards
• Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback
• Compile and deliver learning operations, metrics, reports, and status updates to leadership
• Recommend workflow, system, or process changes to improve efficiency and reduce operational risk

Supervisor, Learning Operations

Product Designer

• Lead user and market research to uncover user needs, validate opportunities, and translate insights into new product ideas
• Build a cohesive and scalable user experience vision and roadmap for AI Lab in close collaboration with AI Lab’s product management and engineering teams
• Lead a team of strategists and product designers from research to ideation, prototyping, and production-ready designs across releases
• Define design principles and interaction patterns for emerging multimodal UX paradigms, including AI-assisted workflows
• Integrate with and contribute to our design system — components, patterns, and guidelines that are tailored to AI/ML tooling and can scale across AI Lab
• Build strong networks with subject matter experts and cross-functional teams to align on design priorities and accelerate learning and change management
• Ensure solutions are developed with a strong focus on quality, cybersecurity, privacy, compliance, and responsible AI
• Stay current on trends across AI, multimodal data platforms, computer vision, digital surgery, and sensor-enabled intelligence, and incorporate insights into the product design

Staff Escalation, Field Action Engineer

Senior Executive Administrative Assistant

Medical Director, Clinical Development, Interventional Oncology

Senior Manager – Clinical Sciences, Oncology

Senior Manager, Technical Product Owner – Legal

Neuroscience Sales Specialist

Senior Manager, Project Management

Neuroscience Sales Representative – Johnson & Johnson Innovative Medicine

Neuroscience Sales Specialist

Associate Director, Learning Operations

Communications Specialist

Instructional Designer

Manager, Onboarding & Communications

Supervisor, Learning Operations

Global Design Leader