Johnson & Johnson

Customer Success Manager

• Understanding each customer’s unique needs, goals, and challenges and ensuring they can succeed with the product or service.
• Act as the “front door” for new product initiatives, systematically collecting, evaluating, and prioritizing requests to align with strategic goals and resource capacity.
• Manage the end-to-end intake process and partner with UAT testing manager on release notes, Product manager to ensure strategic alignment, and CBT for IT solutions.
• Have a deep understanding of product features and capabilities for both ServiceNow and Genesys.
• First engagement point with business partners to understand business processes to meet their business objectives that require technical enhancements.
• Lead end-to-end processes, handle dependencies, and collaborate closely with partners as part of a team.
• Oversee and maintain a comprehensive portfolio of all incoming requests, ensuring high-level awareness and understanding of each submission across the products.
• Serve as a key point of contact, effectively communicating with all levels of leadership throughout the business to provide updates, gather feedback, and align on priorities.
• Develop, monitor, and refine reporting key performance indicators, operational metrics and analytics to support leadership decision-making.
• Deliver presentations to leadership at all levels, articulating status, challenges, and strategic recommendations related to demand, intake, and prioritization.
• Organize and lead monthly Product meetings, driving agenda setting, facilitating discussions, and ensuring follow-up on action items.
• Effectively lead timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Own, socialize, and execute the demand intake process ensuring business needs are understood and prioritized.
• Establish and maintain a value validation and realization model.
• Provide support on various functional projects that require product development to meet business needs.
• Promote a culture of transparency and knowledge sharing across functions.

Account Executive

• Following compliance guidelines, drives sales performance to ensure sales forecasts are met or exceeded within assigned territory by calling on predominantly Primary Care HCP offices and select PC targets within both in-person and virtually.
• Develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients.
• Effectively uses assigned budgets to achieve territory objectives.
• Customizes discussions and client interactions based on customer’s needs in a compliant and ethical manner.
• Function independently with sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations.
• Maintains current understanding of local market, practice structures, evolving customers, and key influencers.
• Routinely shares such information with relevant internal Intra-Cellular stakeholders.
• Provides input into resource allocation decisions across customers/region.
• Identifies and selects programs/resources available and appropriate for each customer, practice, and/or system.
• Provides special education to healthcare providers through appropriate programs that fall within ITCI’s ethical guidelines.
• Works with District Manager and key stakeholders to develop a local business plan that ensures achievement of all business objectives.
• Capitalizes on formulary approvals and other business opportunities through effective implementation of the strategic plan.
• Collaborates with other Neuroscience Sales Specialist-IIs on common objectives and sharing of best practices.
• Accountable for providing timely and accurate administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting.
• Expected to meet or exceed all NSR deliverables.
• Effectively create and build a compliant business plan based on depth and breadth of customer business needs, resources and products.
• Complete all company and job-related training as assigned within the required timelines.

Neuroscience Sales Representative

• Expand the sales of Ethicon US, LLC products and to convert competitive products in a manner that complies with company policy and sales direction
• Support to the aligned Area/Region for all sales-related activities, and upon successful completion of duties, will be eligible to compete for role as an Account Executive
• The AAE will be trained to understand and demonstrate proper use of our products to healthcare providers in an operating room setting.
• Execute the selling cycle in a manner that is concise, professional, ethical, and which leads the customer to action.
• Understand and demonstrate proper preparation and surgical use of all Ethicon products.
• Demonstrate the ability to manage customer product questions, and objections, in a way that is consistent with sales training methodology.
• Conduct sales presentations by using current selling methods learned in sales training courses.
• Case Coverage, ability to assist surgeons through strategic platforms and products in an operating room
• Comply with standards for safe behavior and demonstrate product, procedure, and clinical knowledge.
• Conduct business in accordance with the Business Conduct Policy, HCC, and other J&J policies and procedures.

Associate Account Executive – Surgery

Manager

• Manages a team of individual contributors and/or Supervisors
• Coordinates processes and assignments for supervisors and individual contributors to achieve Production Equipment Repair & Maintenance goals
• Assists managers with the core development of front-line communications and decision-making for the departmental strategies, projects, and execution of the Production Equipment Repair and Maintenance program
• Devises timely and accurate project management reporting to management on project activities and progress against key deliverables
• Advises team on policies and procedures to ensure compliance and achievement of the organization's objectives.

Maintenance & Calibration Manager

• Lead the development and execution of the Customer Engagements strategy.
• Design and implement a comprehensive customer engagement strategy.
• Build and nurture relationships with healthcare professionals.
• Partner with regional and global teams to integrate customer feedback into product design.
• Facilitate cross-functional collaboration for engagement programs.
• Monitor and analyze engagement outcomes for strategy refinement.
• Present and communicate the value of the OTTAVA program to diverse audiences.

Director, Global Customer Engagement

Account Manager

• Develop and implement sales strategies to effectively promote Shockwave products to appropriate hospital personnel and physicians.
• Meet with a variety of physicians and other hospital personnel to determine customers’ needs, goals, product usage, and types of cases handled.
• Educate customers on products and proper clinical usage by delivering presentations and demonstrations.
• Routinely attend procedures/cases in hospital operating rooms and advise on product usage and gain insight into specific needs of physicians’ and OR staff.
• Responsible for attainment of sales/revenue objectives for the territory in order to attain quota.
• Partner with Clinical, Field Clinical Reps, Marketing, R&D and other business units to identify selling opportunities and present to potential clients.
• Conduct consultative sales calls with Interventional Cardiologists, and Vascular Surgeons.
• Build and maintain solid customer relationships.
• Demonstrate in-depth product knowledge, and ability to speak clinically to physicians at a high level.
• Complete and processes timely reports including but not limited to sales summary reports, expense reports, monthly product tracking reports, careful account targeting reports, and complaint reports in accordance with established procedures and policies.
• Maintain company standards involving ethical and moral character while professionally representing the company.
• Comply with all corporate compliance, FDA, medical device, quality standards and ethics.
• Other duties as assigned.

Territory Manager

Supply Chain

• Act as cost engineering partner to Supply Chain Procurement, providing subject matter expertise across manufacturing technologies and supplier engagements.
• Drive alignment with Procurement leadership on Cost Engineering engagement guidelines, prioritisation, and should cost model coverage targets aligned to business needs.
• Integrate strategic cost management principles into procurement processes to improve visibility, consistency, and decision making.
• Support delivery of Procurement Gross Savings, MMF performance, and development of multiyear value creation pipelines.
• Partner with Procurement teams to identify, and structure supplier specific value delivery strategies.
• Engage upstream with R&D and Procurement NPD teams to influence cost earlier in the product lifecycle.
• Harness the power of Digital and AI to develop world class data driven cost engineering capabilities.
• Establish and maintain industry-based cost benchmarks and analytics to support strategic decisions.
• Lead should cost modelling and cost analytics to support strategic sourcing, MEP execution, contract renewals, and complex supplier negotiations.
• Lead and deliver training to Procurement, SRM, and cross functional teams on cost engineering and use during negotiations to optimise business results.

Manager Cost Engineering – Supply Chain

• Recruits and selects team members (Neuroscience Sales Representatives) and oversees their training and development.
• Establishes a high-performance team built on a culture of trust and collaboration, ethical and compliant behaviors, and a dedicated focus on science-driven customer interactions.
• Ensures all representatives meet/exceed product and brand strategy training targets – including approved product attribute/claims understanding, awareness of competitive products, as well as related disease and patient management strategies.
• Shares learnings, information, and best practices with appropriate internal stakeholders.
• Sets ambitious performance and productivity objectives that support the achievement of business objectives as well as meeting or exceeding DM field deliverables.
• Provides consistent feedback and coaching to direct reports to enhance their scientific and disease state expertise in order to improve the impact of their customer interactions.
• Expected to provide daily coaching by completing field coaching summaries leading to effective mid-year and annual feedback discussions with direct reports.
• Leads team in strategic analyses of their geography; uncovering key opportunities for growth and adapting activities to fit local dynamics.
• Uses analytical framework to identify business opportunities and helps the sales team incorporate new perspectives and ideas.
• Effectively and efficiently manages resource allocation, including trade-off decisions across customers and representatives.
• Works with Regional Sales Director when appropriate to make trade-offs within a larger geography.
• Conducts regular field visits with each representative to assess performance, skills, and support development through coaching and modeling.
• Provides timely written and verbal individualized coaching, feedback and encouragement.
• Supports representative functional and career growth.
• Routinely monitors all pertinent region data sets and updates region business plan/tactics appropriately.
• Develops a plan to maximize the region’s performance impact and the utilization of resources (e.g., sales calls, samples, promotional speaker programs, etc.) to support appropriate usage of Lumateperone.
• Works collaboratively with other functional areas to identify and respond to local opportunities and customer needs.
• For select HCP/Accounts, leads/coordinates with customer team to develop customer strategy.
• Works with the Regional Sales Director to develop and maintain local business plans that ensures achievement of all KPI goals and delivery on all sales objectives.
• Capitalizes on formulary approvals and other opportunities through effective implementation of the strategic and pull-through plans.
• Complete all company and job-related training as assigned within the required timelines.

District Manager

• Coordinate the Deliver NPI process to ensure readiness, appropriate resourcing, and successful execution of all NPIs, including new modalities.
• Ensure effective management of Technical Transfers and JSC network changes within Deliver EMEA, aligned with governance frameworks.
• Lead divestment, delisting, and acquisition projects, ensuring smooth transitions, mitigating risks, and integrating changes effectively within the Deliver EMEA network.
• Lead and facilitate process integration when assigned as Directly Responsible Individual (DRI) and support broader Deliver/JSC integration efforts to drive efficiencies.
• Act as the strategic liaison across E2E supply chain functions, fostering collaboration between global Deliver teams and EMEA stakeholders to align strategies, priorities, and resources.
• Lead and participate in strategic E2E Supply Chain programs to optimize cost, inventory, and service holistically.
• Identify strategic opportunities to enhance customer experience objectives.
• Foster a culture of innovation and continuous improvement across Deliver, partnering with stakeholders to implement value-creating initiatives.
• Perform analysis to determine E2E trade-offs (e.g., cost, service, inventory) and define Deliver implications of regulatory changes in alignment with stakeholders.
• Support coordination of operational performance and continuous improvement initiatives to achieve regional priorities.
• Provide insights and analysis to enable E2E integration, acting as the Voice of Customer and identifying cost-to-serve optimization opportunities.
• Build strong partnerships internally with stakeholders to ensure alignment and seamless execution.

Senior Manager, E2E Integration Delivery, Pharma

Procurement

• Be responsible for the category/sourcing Procurement processes related to the Capital Construction & Project Management (CCPM) and Capital Equipment (CE) categories to support capital projects across EMEA MedTech sites.
• Manage spend with medium to high complexity and requires a high degree of collaboration with stakeholders internally and externally.
• Ensure best value by optimizing cost savings, capabilities, cash flow, and schedule requirements.
• Evaluate new suppliers based on total cost of ownership (TCO), risk factors, and long-term benefits.
• Be responsible for leading and implementing strategies and initiatives aligned with Capital Construction & Facility Services (CCFS) strategy.
• Collaborate closely with key J&J stakeholders across Engineering & Property Services (E&PS), Supply Chain, R&D, Finance, and Procurement.
• Handle the relationships and Procurement activities across multiple preferred suppliers to ensure the success of short and long-term projects measured on financial performance, quality, service, and compliance.
• Contribute to the development and alignment of sourcing strategies and lead/oversee execution of category strategies to include sourcing, negotiations, contract implementation/adherence, and performance against established targets to ensure success.
• Identify business demand/planning requirements and partner with leaders in Supply Chain, E&PS, and Procurement to deliver annual value improvements to drive competitive advantage.
• Interface directly with key levels of suppliers’ leadership to assure alignment of J&J’s objectives are met, including quality, reliability, innovation and cost.
• Lead supplier relationship management with key suppliers. This includes data review and analysis, performance management, development, and improvement of end to end value, and bring innovation to the business.
• Promptly, predictively, and judiciously escalate and lead issues that may impact the Procurement organization and/or our team members.
• Explore and implement solutions in a collaborative and Credo-based manner.
• Connect across other CCFS categories (e.g. MRO, Facility Maintenance, Energy) and network across other Indirect Procurement categories (e.g. IT, R&D, HR Services, Transportation) to ensure outstanding support to projects as needed.
• Represent Procurement in key meetings and ensure accurate and timely communication of data, insights, and other relevant information.
• Support transition/handover from construction to business operational readiness.

Manager, Procurement EMEA CCPM MT

• Ensure field team effectiveness through 1:1 travel and on-site coaching.
• Manage clinical outcomes by ensuring application of best practices and ABIOMED clinical training to enhance patient care and optimize client experiences.
• Manage and support patient implant coverage and customer communication.
• Drive growth and implementation of the surgical business, coordinating and managing joint activities with Surgical Account Managers, the Physician Program team, Marketing, Training, and local cardiology teams.
• Ensure staff and client competence through development, retention, and performance management of the clinical team.
• Foster continuous personal and professional skill development within your team.
• Develop therapy by implementing ABIOMED's surgical products and training physicians and hospital staff on Impella usage for excellent clinical outcomes.
• Build and establish peer-to-peer surgical networks to share best practices and create educational programs in coordination with our Physician Program team, Medical Office, Marketing, Surgical Account Managers and the local teams.
• Collaborate on surgical campaigns with EU/US marketing teams.
• Demonstrate a strong work ethic, representing the company with integrity and professionalism.
• Provide case support in new surgical centers and complex cases as needed.
• Represent the company at surgical conferences across the EMEA region.

Regional Surgical Clinical Manager – North West, North East Germany

• Acquire new customers and provide conceptual support for key accounts
• Take strategic responsibility for your territory
• Motivate colleagues and influence stakeholders
• Confident and expert communication across all hospital hierarchy levels
• Revenue responsibility for the assigned territory in line with the business plan
• Focus on acquiring new customers and managing existing key accounts
• Close collaboration with internal and external stakeholders
• Build and maintain collaborative customer relationships and conduct training sessions
• Report on and collect market data, and handle internal and external studies in the Neurovascular area
• Participate in national/international trade fairs and congresses as well as local symposia
• Complete administrative tasks and reporting

Account Manager – J&J MedTech Neurovascular

QA Engineer

• Design and implement automated and manual QA strategies for GenAI systems
• Build regression tests, generate synthetic test data, build test harnesses and evaluation pipelines for accuracy, grounding, robustness, safety
• Validate prompt logic, model behavior and evaluation metrics
• Execute tests and debug pipelines
• Support deployment of GenAI products
• Lead system design reviews, advocating best practices for architecture and reliability of GenAI applications
• Collaborate closely with data scientists and developers to embed testing and quality checkpoints
• Establish testing standards and workflows for continuous integration and deployment
• Conduct code reviews with a focus on design, testability, and maintainability
• Document system design decisions, test cases, and best practices
• Close collaboration with domain experts and stakeholders to validate developed solutions

Senior Engineer – GenAI Quality Assurance

• Recruits and selects team members (Neuroscience Sales Representatives) and oversees their training and development.
• Establishes a high-performance team built on a culture of trust and collaboration, ethical and compliant behaviors, and a dedicated focus on science-driven customer interactions.
• Ensures all representatives meet/exceed product and brand strategy training targets – including approved product attribute/claims understanding, awareness of competitive products, as well as related disease and patient management strategies.
• Shares learnings, information, and best practices with appropriate internal stakeholders.
• Sets ambitious performance and productivity objectives that support the achievement of business objectives as well as meeting or exceeding DM field deliverables.
• Provides consistent feedback and coaching to direct reports to enhance their scientific and disease state expertise in order to improve the impact of their customer interactions.
• Expected to provide daily coaching by completing field coaching summaries leading to effective mid-year and annual feedback discussions with direct reports.
• Leads team in strategic analyses of their geography; uncovering key opportunities for growth and adapting activities to fit local dynamics.
• Uses analytical framework to identify business opportunities and helps the sales team incorporate new perspectives and ideas.
• Effectively and efficiently manages resource allocation, including trade-off decisions across customers and representatives.
• Works with Regional Sales Director when appropriate to make trade-offs within a larger geography.
• Conducts regular field visits with each representative to assess performance, skills, and support development through coaching and modeling.
• Provides timely written and verbal individualized coaching, feedback and encouragement.
• Supports representative functional and career growth.
• Routinely monitors all pertinent region data sets and updates region business plan/tactics appropriately.
• Develops a plan to maximize the region’s performance impact and the utilization of resources (e.g., sales calls, samples, promotional speaker programs, etc.) to support appropriate usage of Lumateperone.
• Works collaboratively with other functional areas to identify and respond to local opportunities and customer needs.