Jellycat

Technical Program Manager

• Owning end-to-end delivery of complex technology programmes across our ecommerce and operational landscape
• Translating product and technology strategy into structured, sequenced delivery plans
• Driving alignment across product, engineering, operations, and commercial teams
• Leading vendor and implementation partner relationships
• Running effective programme governance
• Engaging confidently in architecture and technical design discussions
• Providing delivery leadership
• Identifying and resolve cross-team blockers and dependencies
• Ensuring business and operational readiness for key launches
• Supporting readiness for peak trading periods
• Using data and delivery insight to improve predictability
• Establishing pragmatic delivery practices

Senior Technical Programme Manager

Support Engineer

• Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations
• Driving the creation, continual improvement and governance of knowledge sharing between the business and the Service Desk
• Delivering timely on-site support, maintaining high standards of customer service and identifying and addressing training needs where required
• Monitoring the IT Service Management (ITSM) toolset and respond to escalations from the Service Desk, including task allocation and clear communication of urgency and impact
• Working closely with on-site users to diagnose and resolve break/fix issues, ensuring rapid resolution or appropriate escalation
• Identifying incident trends, investigate root causes and develop effective solutions, leveraging internal expertise and engaging third-party support or consultants where necessary
• Performing daily operational and mandatory checks, including reviewing supplier reports, backup routines and key system performance metrics
• Carrying out hardware and software imaging, configuration, deployment, migration, maintenance and ongoing support
• Providing guidance and mentoring to junior team members, supporting their technical development, knowledge sharing and confidence in delivering IT support.

IT Support Analyst

Data Analyst

• Enabling data‑based decision makers in the business.
• Analysing data and reporting operational support.
• Answering and triaging tickets as they come in.
• Performing Root Cause Analysis across multiple platforms, data sources, and reports.
• Working in Agile methodology with the broader D&A team.
• Holding regular training and learning sessions with the business to enable Self‑Serve Analytics.
• Educating and inspiring the business in the art of the possible with BI, reporting, and dashboards.

Junior Data Analyst

Administration

• Administering and optimising Jellycat’s Aprimo Digital Asset Management (DAM) platform
• Ensuring the system is effectively configured and maintained to support design workflows, asset organisation, and metadata tagging
• Overseeing user access and permissions
• Providing ongoing support and training to internal stakeholders
• Providing administrative support to the Design Team and the Senior Technical Design Manager
• Monitoring timelines, conversion rates, and Design team KPIs

Design Administrator

Research Analyst

• Conducting structured desktop research into emerging technologies, tools, processes and trends relevant to Jellycat Labs’ focus areas
• Translating complex technical topics (e.g. robotics, automation, AI, materials science) into clear, practical insights for non‑technical stakeholders
• Produce high‑quality research outputs including: Briefing notes, Comparative technology summaries, Opportunity assessments and Technology landscape overviews
• Monitoring academic research, industry publications, start‑ups and innovation ecosystems for relevant developments
• Supporting the Jellycat Labs leadership in managing a portfolio of research projects, ensuring each has: Clear objectives, Defined timelines and milestones, Documented outputs and next steps
• Tracking progress across multiple workstreams, flagging risks, delays or dependencies early
• Coordinating inputs from internal stakeholders and, where relevant, external partners such as universities, research centres or technology providers
• Maintaining clear records, libraries and dashboards of all Jellycat Labs research activity
• Working closely with Jellycat Labs leadership to ensure research activity is aligned to wider business priorities
• Supporting engagement with internal Jellycat teams (operations, product, sourcing, manufacturing) by tailoring research outputs to their needs
• Assisting in preparing materials for presentations, workshops or advisory discussions with senior stakeholders
• Developing a strong understanding of Jellycat’s products, manufacturing model and long‑term strategy
• Contributing ideas on how research processes, tracking and reporting can be improved as Jellycat Labs grows
• Curious, proactive and engaged with new developments across relevant technical and industrial fields

Research Analyst, Junior Project Manager

Manager

• Managing the day-to-day operations of the rewards program, ensuring a seamless customer experience across all key touchpoints.
• Supporting the development and delivery of the program roadmap, including technology enablement, campaign planning, and reward development.
• Developing and evolving rewards and incentives that appeal to diverse customer segments, using market insights and stakeholder input.
• Supporting program budget management, ensuring cost-effectiveness and strong return on investment.
• Monitoring program performance and identifying optimization opportunities based on data, customer feedback, and best practices.
• Implementing strategies to increase customer participation and engagement with the rewards program.
• Working with the wider team to create and deliver campaigns that promote the program and its benefits across email, SMS, social, and onsite channels.
• Ensuring all customer communications are consistent, customer-friendly, and aligned with the brand tone of voice.
• Helping gather and respond to customer feedback and concerns related to the program, partnering with Customer Service to ensure timely and consistent resolution.
• Supporting initiatives that strengthen customer relationships and build brand loyalty and engagement.
• Collaborating with cross-functional teams including ecommerce, marketing, product, IT, and customer service to ensure the programme is integrated across all customer touchpoints.
• Coordinating with international stakeholders to gather inputs and help adapt programme activity for the North American market.
• Working with relevant stakeholders to ensure program changes are feasible, aligned, and clearly communicated.
• Tracking and analyzing key performance indicators (KPIs) related to loyalty, engagement, and program effectiveness.
• Supporting regular reporting for senior stakeholders, including insights, performance updates, and recommendations.
• Using customer data to identify trends, opportunities, and areas for continuous improvement.

Loyalty Manager

Designer

• Delivering 2D graphic design across merchandise, logos, packaging graphics and print/digital assets for marketing and sales materials.
• Creating design assets under the guidance of the 2D Lead, including typography, layouts, vector artwork and photo retouching.
• Supporting seasonal marketing campaigns, activations, and smaller brand projects from brief to delivery.
• Working collaboratively with internal teams and external production partners to deliver projects on time and to brand standards.
• Assisting with packaging artwork, including preparing cutter guides, setting up final artwork and checking proofs.
• Managing assigned smaller-scale projects and tasks efficiently, escalating challenges or out-of-scope work to the Lead Designer.
• Maintaining strong attention to detail and ensuring all outputs comply with Jellycat brand guidelines.

Midweight Designer

Compliance

• Overseeing all customs operations, including reviewing and validating import and export documentation to ensure accuracy and full compliance with local and international customs regulations.
• Assigning and maintaining accurate HS codes and tariff classifications for all products, ensuring alignment with regulatory requirements.
• Overseeing customs duty valuations and ensuring country of origin declarations are accurate and compliant with local requirements—supporting duty payments and preferential tariffs.
• Monitoring changes to customs laws and procedures across North America, ensuring timely updates to internal processes and communicating these to key stakeholders across the business.
• Acting as the primary point of contact for customs authorities, customs brokers, and third-party providers to support operational compliance and issue resolution, working in conjunction with the Global Tax team to respond to customs and tax authority notices and audits.
• Leading internal and external audits with third-party providers to identify compliance risks and optimization opportunities.
• Supporting the Global Tax team with input and implementation of customs controls and processes to support and build on our global tax strategy.
• Advising and training internal departments on customs-related matters, including regulatory changes, documentation requirements, and SOP.
• Co-ordinating with Operations, Supply Chain, and Logistics teams to ensure smooth cross-border movement of goods, minimizing customs delays and improving lead times through proactive planning and customs documentation readiness across supplier countries and wholesale customers.
• Managing the implementation and continuous improvement of customs compliance systems and tools, ensuring data and automation of key compliance processes, such as HS code assignment, origin tracking, and duty calculations across all relevant authorities.

Customs Compliance Specialist

Database Administrator

• Ensuring all SQL environments operate at optimal performance, maintaining high availability and minimal downtime across ERP, WMS, and integrations.
• Acting as the primary owner for SQL Server and Azure SQL environments, establishing standards, governance, and best practices.
• Implementing monitoring, alerting, and maintenance routines to identify and resolve issues before they impact the business.
• Designing, implementing, and regularly testing backup and disaster recovery strategies to ensure business continuity.
• Managing database access, permissions, and auditing to ensure compliance with internal policies and external regulations.
• Optimising and supporting databases used in integrations (e.g. APIs, Azure Functions), ensuring efficient and reliable data flows.
• Partnering with developers, analysts, and system owners to improve data models, query performance, and delivery speed.
• Driving automation of database processes and continuous optimisation of performance, scalability, and cost.

• Supporting the Retail & Activations and Retail Operations teams in planning, coordinating, and tracking store-related projects, ensuring tasks, timelines, and budgets are clearly documented and maintained
• Creating and managing key project documents such as project plans, store rollout trackers, budgets, equipment and fixture logs, risk logs, and issue reports
• Executing administrative and organisational tasks including scheduling, managing communication streams, preparing project documentation, and participating in project meetings
• Managing the ordering, allocation, and delivery of store project resources (fixtures, equipment, signage, display materials) to ensure stores and partners receive the right items at the right time
• Ability to take a brief from either our Commercial organization or internally from the Brand and Activation team and turn the project brief into actionable items and rally internal teams to then action all deliverables
• Acting as a liaison between internal teams, external vendors, contractors, and retail partners throughout the project lifecycle
• Supporting the Visual Merchandising Managers in monitoring project progress, identifying issues, and helping resolve challenges as they arise
• Fostering cross-team collaboration to ensure all departments have the information and support required to complete project deliverables on time
• Assisting with BAU (business-as-usual) store support tasks when required, ensuring smooth daily operations.

Retail and Activation Regional Manager

Customer Success Manager

• Lead Jellycat’s global CRM team to boost retention with data-driven, cross-channel strategy.
• Drive growth, mentor the team and shape customer journeys.
• Planning, owning and executing our CRM activity calendar, ensuring collaboration and alignment with the marketing, trade and growth teams.
• Planning, executing and optimizing multichannel lifecycle automations and use insight to build out new lifecycle strategies to maximize customer retention.
• Our CRM platform business owner and you will utilise that system to ensure it’s used to its fullest potential.
• Maintaining accuracy of all logic and data flowing in and out of the platform, ensuring it effectively captures and analyses data.
• Conducting thorough data analysis to identify trends, opportunities, and areas for continuous improvement.
• Developing and executing test and learn strategies, focusing on learning about our customers and optimising their behaviours.
• Creating targeted marketing campaigns based on customer segmentation and behaviour analysis.
• Collaborating with cross-functional teams including marketing, creative and ecommerce trading to ensure seamless integration and execution.
• Owning CRM reporting across campaigns, automations and channels, including email, SMS and Direct Mail providing insights and recommendations for continuous improvement.
• Staying updated with the latest CRM technologies and best practices to drive innovation and efficiency.
• Understanding of GDPR, California privacy laws and other impactful regulations in this field.
• Leading and mentoring junior team members, providing guidance and support to foster professional growth.
• Collaborating with external agencies and vendors as needed to execute marketing initiatives.
• Adopting a continuous learning mindset through a carefully planned test and learn programme.
• Working cross-functionally to identify opportunities to capture new customer data and grow our contactable base.

Global Senior CRM Manager

• Help shape end-to-end customer journeys across multi-channel campaigns
• Play a pivotal role in executing the CRM strategy through developing and scaling our lifecycle and automation engine.
• Deliver sophisticated highly engaging, data-driven, multi-channel automated communications that elevate the customer experience and drive commercial performance.
• Map our customer lifecycle.
• Design and build automated trigger journeys that moves fans through their lifecycle and grows overall CLTV.
• Own end-to-end CRM campaign execution - from briefing and segmentation through to build, QA, deployment and reporting across email, SMS and DM.
• Utilise our Customer data platform and partner with customer insight.
• Define and deliver structured A/B testing programmes and turn insights into measurable performance improvements.
• Monitor and report on key KPIs and provide actionable insights.
• Collaborate cross-functionally to deliver seamless, personalised customer experiences.
• Contribute to CRM documentation, reporting and best practice frameworks.
• Stay ahead of industry trends and proactively bring new ideas to the team.
• Support the Senior CRM Manager with ad-hoc requirements.
• Manage multiple projects simultaneously.

Global CRM Manager – Customer Journeys

Ecommerce

• Own North America DTC Performance: Drive and deliver against North American direct-to-consumer revenue targets by improving site metrics. This includes analyzing sales trends and customer behavior to inform growth strategies and meet or exceed online sales goals.
• Team Leadership & Strategic Support: Supervise and mentor the eCommerce Specialist (Stock Planner) and eCommerce Content Specialist, overseeing their projects and day-to-day tasks. Act as the right-hand to the Director of eCommerce NA, stepping in as needed to lead initiatives and special projects that improve the website or drive new revenue.
• Website Operations & Technology Management: Lead and manage the North American site operations through a platform migration. Ensure the online store is running properly and coordinate with Digital Product and IT teams to resolve any technical issues. Maintain a deep understanding of eCommerce systems (e.g. SearchSpring for on-site search and merchandising, Akeneo for product information management) and ensure these tools are fully leveraged.
• Merchandising & Content Oversight: Ensure the online product catalog is optimized and up-to-date. Work with the eCommerce Specialists (and global teams) to coordinate timely product launches, accurate product data and pricing on the website. Optimize product content and data to create high-converting product detail pages and a consistent, engaging shopping experience.
• User Experience & Conversion Optimization: Create and execute strategies to continually improve the on-site user experience and customer journey, with the goal of boosting conversion rates. Partner with the Digital Product team to test and launch new website features or A/B experiments.
• Analytics & Performance Monitoring: Track and report on key website metrics on a weekly and monthly basis (traffic, conversion, AOV, bounce rate, etc.). Use Google Analytics and other tools to monitor site performance and customer behavior, identifying areas of concern or opportunity. Analyze data trends to generate actionable insights and propose tactics to improve key KPIs.
• Cross-Functional Coordination: Work closely with cross-functional teams including Digital Marketing, CRM, Inventory Planning, Operations, Creative, and Customer Service to synchronize eCommerce efforts with broader campaigns and initiatives. Coordinate with marketing and stock planning teams to ensure product availability for DTC. Address trading challenges in real time (e.g. sudden stock issues or spikes in demand) by liaising with relevant teams, so that we maximize sales opportunities and maintain a seamless customer experience.
• SEO & Content Strategy Alignment: Develop and support North America-specific SEO strategy to grow organic traffic and enhance search rankings. Ensure that site content and ecommerce campaigns are aligned with global brand standards and messaging and collaborate with global eCommerce counterparts to maintain consistency across regions.
• Continuous Improvement & Industry Awareness: Stay up-to-date with eCommerce industry trends, best practices, and emerging technologies. Use this knowledge to keep Jellycat’s eCommerce strategy competitive and innovative.

eCommerce Manager

Sales

• Identify, prospect, and secure new wholesale partners in your assigned region
• Lead contract negotiations, trading terms, and annual joint business planning with regional key accounts
• Build and maintain C-level relationships with regional retail groups and independent buyers
• Monitor market trends, competitor activity, and retail pricing compliance to protect JELLYCAT’s premium brand equity
• Manage, coach, and develop a team of field/account executives covering sub-regions
• Set clear KPIs and conduct regular performance reviews
• Ensure flawless execution of JELLYCAT visual merchandising, product placement, and inventory hygiene across all wholesale doors in your region
• Train store staff on product storytelling and brand positioning to enhance sell-through
• Collaborate with the central wholesale operations team to optimize order cycles, allocation, and logistics

Regional Sales Manager

• Driving development of our headless Shopify storefront using Shopify Hydrogen, delivering features across both client and server-rendered routes
• Building and maintaining custom storefront components, templates, and shared utilities optimized for conversion, speed, and scalability
• Integrating Shopify Storefront API, Admin API, and third-party services (CMS, search, reviews, subscriptions, personalization, etc.)
• Implementing and supporting server-side integration logic and commerce workflows (sessions, middleware, API orchestration)
• Optimizing site performance across client, server, and edge (Core Web Vitals, page load times, Lighthouse scores)
• Contributing to deployment pipelines and environment management (Shopify Oxygen, Vercel, Netlify, or similar)
• Ensuring accessibility (WCAG), SEO best practices, and cross-browser compatibility
• Troubleshooting and resolving production issues quickly and thoughtfully across storefront and integrations
• Contributing to technical architecture decisions and best practices, especially around data-fetching patterns and integration design
• Staying current with Shopify, Hydrogen, and headless commerce advancements across APIs, hosting, and performance