Jellycat

Ecommerce

• Leading Projects from Strategy to Delivery.
• Leading eCommerce and Digital Marketing projects from conception to completion, partnering with the eCommerce Business Analyst to ensure requirements are clear, documented, and stakeholder‑approved.
• Ensuring commercial projects are delivered on time, within scope, and within budget across global time zones.
• Embracing hands‑on involvement in all project phases and actively engaging with team members, stakeholders, and vendors to maintain momentum.
• Cultivating a culture of collaboration within the project team.
• Facilitating regular team meetings and workshops to support open communication, problem‑solving, and team alignment.
• Acting as a mediator to resolve conflicts and promote a positive working environment.
• Building and maintaining strong relationships with the Global eCommerce Director and all project stakeholders.
• Ensuring stakeholder needs and expectations are clearly understood and addressed through continuous engagement and communication.
• Identifying potential project risks and issues early.
• Leading collaborative problem‑solving and decision‑making processes with the right team members and stakeholders involved.
• Promoting a culture of continuous improvement through regular feedback loops.
• Implementing project management best practices and leveraging team insights and industry trends to enhance efficiency and effectiveness.
• Securing and allocating project resources — including cross‑functional partners and budgets — to ensure appropriate skills and capacity.
• Participating actively in the selection and onboarding of project team members.

Project Manager, eCommerce

Sales

• Supporting Sales & Account Management
• Acting as a key liaison between the Regional Sales Manager and our wholesale customers.
• Helping manage an existing territory of 80–100 accounts by preparing materials, coordinating follow-ups, and ensuring seamless communication.
• Assisting in the onboarding of new luxury retailers by managing setup, documentation, and training support.
• Scheduling and confirming store visits, events, and trainings; maintaining a consistent touchpoint calendar for priority accounts.
• Helping to track performance against territory sales targets, and preparing reports, presentations, and customer-facing decks (PowerPoint).
• Providing support for Regional Sales Managers who are on PTO by assisting with ordering during their absence.
• Entering and managing sales orders via MarketTime or SAP.
• Monitoring stock availability, backorders, and allocations across warehouses, keeping customers and internal partners informed.
• Gathering and documenting photos, feedback, and observations from customer visits for brand consistency and leadership visibility.
• Passionately representing Jellycat and promoting brand awareness within the existing territory account base.
• Evaluating which existing retailers do or do not meet Jellycat merchandising and brand standards.

Assistant Regional Sales Manager

Accountant

• Supporting day-to-day and month-end concur and corporate card expense reporting process.
• Assisting with landed cost calculations, customs, and duties transactions.
• Reconciling PayPal transactions.
• Supporting month-end close activities, including basic journal entries and reconciliations.
• Assisting with the preparation of monthly, quarterly, and annual tax filings (both indirect and direct), including U.S. and Canadian requirements.
• Supporting the annual financial statement audit process.
• Responding to routine finance-related inquiries and supporting the daily customer service needs of the Finance team.
• Performing other duties as assigned.

Staff Accountant

Customer Support

• Maintaining Accurate, Up‑to‑Date FAQ & Help Center Content
• Delivering Cross‑Functional Communication Outputs
• Capturing and Reporting In‑Person Customer Insights
• Supporting Customer Experience Metrics & Performance Tracking
• Upholding Brand Storytelling & Customer Engagement Quality
• Enabling Launch & Peak Period Support
• Reinforcing Operational Standards & SOP Adherence
• Proactively Identifying Knowledge Gaps
• Managing Documentation & Knowledge Systems

Project Manager, eCommerce

Assistant Regional Sales Manager

Staff Accountant

Customer Service Supervisor, Brand