Ironclad

Operations

• Lead and develop the IT Operations function, including coaching and growing a team of IT engineers and contractors, setting clear priorities, and raising the bar on execution and service quality.
• Own end-user support and service delivery across laptops, mobile devices, collaboration tools, office technology, and executive support, ensuring teammates can do their best work without friction.
• Establish and manage operational metrics and workflows across ticketing, SLAs, escalations, documentation, and continuous service improvement.
• Oversee identity and access operations, including provisioning and deprovisioning, SSO and MFA integrations, role-based access control, access reviews, and audit readiness.
• Own advanced administration of Google Workspace, including organizational settings, admin roles, group governance, email and calendar controls, and secure, scalable rollout of Gemini for Workspace capabilities.
• Administer and optimize core employee platforms including Slack, Zoom, and Glean, with responsibility for enterprise settings, permissions, integrations, adoption, and high-priority escalation support.
• Build reporting, triage, and support workflows across Google Workspace, Slack, Zoom, Glean, and ITSM tooling to improve operational visibility, service quality, and support efficiency.
• Drive lifecycle management and governance for devices, endpoints, core IT systems, and SaaS applications, with a focus on scalability, automation, and sound operational controls.
• Partner cross-functionally with Security, People, Finance, Workplace, and business teams to deliver technology rollouts, solve operational problems, and support company growth.
• Balance a high-empathy employee experience with strong security, compliance, and risk management practices across the IT environment.
• Roll up your sleeves on high-priority issues when needed, while also building the systems, documentation, and operating rhythms that allow the team to scale effectively.

Senior Manager, IT Operations

Manager

• Lead Discovery & Scoping: Partner with Sales and Solutions teams during the pre-sales process to scope and define professional services engagements that meet customer needs.
• Develop & Negotiate SOWs: Craft Statements of Work (SOWs), collaborate with customers on scope, and ensure services contracts align with expectations and resources.
• Act as a Trusted Advisor: Guide customers through their pre-implementation journey, helping them understand the value of services and setting them up for success.
• Manage Escalations: Step in when scopes shift or expectations misalign, helping to resolve issues and realign all stakeholders.
• Improve Enablement & Sales Content: Partner with internal teams to refine services messaging and build materials that help Sales position offerings effectively.
• Support Revenue Forecasting: Collaborate with Professional Services leadership to forecast quarterly and annual services revenue

Services Engagement Manager

Product Marketing

• Develop messaging, positioning, launch plans, and core GTM materials for Ironclad’s buy-side solutions, with a focus on procurement, sourcing, supplier management, and vendor contracting use cases.
• Translate Ironclad’s product capabilities into language that resonates with procurement and business audiences, clearly connecting contract intelligence, AI, workflow, and post-signature visibility to customer value.
• Build buyer personas, use cases, ICP guidance, value propositions, and competitive narratives that help Ironclad reach new buying centers.
• Act as a voice of the market for procurement and buy-side contracting, bringing customer insights, competitive intelligence, analyst perspectives, and field feedback into roadmap and GTM discussions.
• Develop a strong point of view on the problems procurement teams are trying to solve, including contract bottlenecks, third-party paper review, obligation management, renewal visibility, supplier risk, process compliance, and cross-functional collaboration.
• Help clarify where Ironclad fits within the broader procurement technology ecosystem, including source-to-pay suites, ERP systems, intake/orchestration tools, supplier management platforms, and CLM competitors.
• Build practical, high-impact enablement that helps Sales and Customer Success confidently speak to procurement and buy-side use cases.
• Develop sales collateral such as pitch decks, one-pagers, talk tracks, battlecards, FAQs, persona guides, competitive positioning, and win-path materials.
• Support strategic customer and prospect conversations where product marketing or procurement domain expertise can help move opportunities forward.

Senior Product Marketing Manager, Buy-Side

Technical Recruiter

• Source, recruit and hire professionals across a wide range of roles while managing process from sourcing to offer acceptance.
• Create comprehensive sourcing and recruitment strategies while leveraging internal resources in order to hire the best talent in the market.
• Develop strong relationships with hiring managers, candidates and cross-functional partners in order to create a best in class hiring experience, from recruiting through on-boarding.
• Own a seat at the table with business leaders to understand and drive recruitment strategy.
• Serve as a mentor and onboarding guide to new members of the recruiting organization including, but not limited to, recruiters, recruiting coordinators and sourcers.
• Proactively anticipate challenges and mitigate risk.
• Create a strategy around advancing the business forward and drive that strategy to completion.
• Anticipate needs of clients and deliver solutions before requested.

Technical Recruiter – Contract

Recruitment

• Manage Recruiting Coordinators and Recruiting Operations for the company enabling high quality hiring at speed.
• Drive continuous process improvement, consistency and operational excellence across recruiting teams globally.
• Architect and maintain a scalable recruiting infrastructure (systems and processes) with a relentless focus on leveraging AI and automation to eliminate friction, reduce manual effort, and accelerate high-volume hiring.
• Lead change management efforts, rapidly iterating on systems and training teams to maximize adoption of new, AI-driven workflows.
• Drive strategic workforce planning in partnership with Finance and People leaders, delivering data-backed hiring forecasts, capacity models, and scenario analyses.
• Lead recruiting analytics, providing executive-level insights on capacity, risk, timelines, and strategic trade-offs along with translating data into actionable insights that improve team performance
• Elevate organizational hiring capability by developing structured interviewing frameworks, creating best-practice playbooks, and building comprehensive enablement programs for recruiters and hiring managers.
• Partner closely with Talent Acquisition leadership to reinforce high standards for candidate experience and overall hiring outcomes.

Senior Manager, Recruiting Operations

• Lead end-to-end recruiting strategy: Develop and execute comprehensive, global talent acquisition strategies for all GTM and G&A functions.
• Team leadership: Manage and mentor a team of high-performing recruiters, providing consistent coaching, guidance, and professional development opportunities.
• Build high-performing teams: Partner with GTM leadership to identify, attract, and hire top talent for Solutions Engineering, Account Executives, Customer Success, Revenue Operations, and Professional Services roles.
• Scale recruiting operations: In partnership with Recruiting Operations, design and implement highly scalable recruiting processes, workflows, and systems to support rapid global growth while maintaining an uncompromising quality of hire.
• Talent pipeline development: Oversee the development and maintenance of robust talent pipelines for current and future hiring needs across GTM and G&A functions.
• Stakeholder partnership: Serve as a trusted strategic advisor to GTM and G&A leadership, providing real-time market insights, compensation guidance, and data-backed talent strategy recommendations.
• Cross Functional Collaboration: Partner closely with People Business Partners, Finance, Total Rewards, HR, and business leaders to align hiring plans, offer strategy, workforce planning, and operational priorities in support of company growth goals.
• Metrics and reporting: Establish key performance metrics, track recruiting performance against ambitious goals, and continuously optimize for effectiveness and efficiency.
• Employer branding: Collaborate closely with Marketing and Talent Brand teams to effectively strengthen our employer value proposition within the global sales community.

Director, Global GTM – Talent Acquisition

Full-stack Engineer

• Serve as the Technical Lead Architect and owner of Ironclad’s document and record service, driving the technical strategy and decisions that ensure reliability, scalability, and performance
• Partner across engineering teams, ensuring the document service unlocks new feature capabilities and AI innovation
• Mentor and provide thoughtful feedback to other engineers and cultivate a culture of engineering excellence
• Collaborate cross functionally with product managers, designers, and other engineers to spec, design, and build features and systems
• Partner with quality engineers to define, build and maintain testing strategy
• Grow your teams by interviewing and recruiting talented engineers to Ironclad
• Work on a modern stack built upon: TypeScript, Node.js, PostgresSQL, Temporal, and Docker containers in Kubernetes on Google Cloud Platform (experience with these specific technologies not required)
• Build and apply AI tools and features to power the future of contract intelligence

Senior Staff Software Engineer

• Own the recruitment process for GTM and G&A roles, including sourcing, screening, offer management and onboarding handover.
• Partner with hiring managers to define role profiles, compensation guidance, and hiring timelines; consult on interviewing and hiring decisions.
• Conduct talent mapping, competitive intelligence research, and help build and evolve our long-term candidate engagement strategies maintaining ongoing contact with a broad talent community of prospects for future consideration in existing and/or new markets.
• Partner with hiring managers and interviewers to deliver an exceptional candidate experience, maintaining a high-touch and personalized process for all candidates.
• Leverage recruitment data and metrics to enhance the hiring process, recognize patterns, and make well-informed decisions.
• Create and scale recruitment processes, interview guides, scorecards and offer templates for consistency and fairness.
• Serve as a strategic partner to business leaders, utilizing competitive intelligence and market trends to define and drive the EMEA recruitment strategy.
• Proactively anticipate hiring challenges and mitigate associated risks to ensure continuity and successful target delivery.
• Partner with and manage external agencies and search firms as needed while ensuring candidate quality, consistent candidate experience, and performance tracking.

Senior Business Recruiter, EMEA

• Own and orchestrate all aspects of interview logistics, from scheduling to communication to day-of coordination, with precision and a high attention to detail.
• Maintain visibility across the full recruiting calendar, balancing multiple functions and time zones
• Deliver a thoughtful, seamless candidate experience at every stage of the process
• Partner with recruiters and hiring teams to proactively solve challenges and improve interview logistics
• Bring a team-oriented mindset to every interaction, ensuring clarity, alignment, and follow through
• Contribute to recruiting programs and cross-functional projects that elevate candidate experience and operational excellence such as improving team processes, onboarding, or interviewer enablement

Recruiting Coordinator – Contract

Attorney

• Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations.
• Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders.
• Leverage your product and industry expertise to design and build customers’ contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances.
• Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals.
• Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team.
• Proactively identify opportunities to improve our team’s implementation processes
• Respond to customer escalations in a way that inspires confidence and customer loyalty
• Collaborate cross-functionally with Sales, Support and Customer Success Managers to support the success of customers

Senior Legal Engineer

People Operations

• On the ground People support for all People-focused matters that may arise, either addressing directly or escalating to the appropriate teammate
• Primary owner of ticketing system, triaging and answering support tickets
• Supporting and coordinating onboarding for global hires, managing systems and data entry for new Cladiators as part of our broader onboarding program
• Maintaining and managing data inputs into People-systems
• Tracking completion of tasks and projects through the operating calendar
• Support HR-related tasks and programs by working closely with the designated People and Programs partners, and supporting company culture initiatives.

People Operations Coordinator

• Manage and grow a high-performing team of engineers. Foster a culture of technical excellence, high agency, and pragmatic delivery. Challenge the status quo when there are opportunities to elevate Ironclad’s product and culture.
• Lead the execution of agentic solutions to major contracting challenges faced by our customers’ procurement teams, spearhead scalability improvements to meet increasing demands of enterprise-scale performance, and more.
• Partner with Product and Design to ensure that proposed solutions fully satisfy our customers’ needs and align to Ironclad’s high-level strategic objectives.
• Actively participate in the codebase, and use sound technical judgment and collaborative critique to refine specs and designs.
• Own and improve the existing core systems that power your team’s product surfaces, ensuring they are scalable, reliable, and maintainable.
• Lead by example in adopting AI tooling (such as Cursor or Claude Code) to improve engineering velocity and code quality.
• Work with Quality Engineers, Security Engineers, and SREs to define testing strategies for non-deterministic AI outputs, validate end-to-end experiences, guard against vulnerabilities and unsafe coding practices, and ensure adequate performance at high scale.
• Manage cross-team dependencies to mitigate delivery delays. Build awareness of your team’s work for other teams and departments.
• Interview and recruit more talented engineers to join Ironclad. Provide 1:1 support for your team’s engineers and formal feedback for talent management when needed.

Technical Lead Manager

Solutions Engineer

• Listen to prospects' needs and goals. Listening is our #1 strength.
• Design, build, and present custom demonstrations of the Ironclad platform using a prospect’s own contracts and workflows.
• Build strong relationships with prospects to help Ironclad’s most important and strategic prospects evaluate and ultimately select Ironclad.
• Collaborate with Account Executives and other internal partners to smoothly progress the evaluation forward
• Work alongside our enterprise architecture team and business value engineers to build cases which support a prospect’s evaluation.
• Bring actionable insights back to Ironclad’s Product Team to help us evolve our core product.
• Partner with your aligned Sales Leader to support pipeline-generating activities and overall team success.

Lead Solutions Engineer

Business Development Rep

• Recruit, interview, and hire excellent Outbound Business Development Representatives (BDRs) at scale
• Mentor and guide BDRs through career progression
• Partners with leaders in the organization to build career pathways and support readiness programs into new roles
• Drive a high performance, high accountability culture to achieve and exceed sales development goals
• Foster a strong coaching culture by supporting your BDRs through call coaching, sequence review and development, email and social selling strategies, objection handling
• Partner with Sales Enablement on the delivery of new enablement programs, operational processes, iteration of existing programs
• Be the go-to resource for day-to-day processes
• Leverage AI tools and insights to increase team efficiency, optimize outreach quality, and automate low-value tasks - enabling BDRs to focus on high-impact pipeline generation
• Assist in the execution and delivery of core operational tasks, including: account & territory assignments, process design and documentation, and change management.
• Work closely with the BDRs to ensure quality efforts and how to manage proper follow-up.
• Work closely with Marketing to identify and improve the most important KPIs for outbound pipeline creation, revenue generation, and campaign performance.
• Work closely with PMM and Growth to understand our products and tie into outreach messaging. Maintaining a close feedback loop with Marketing at the top of funnel to help us understand what's working and what's not.
• Forecast, report, track, and manage sales activities and results using Salesforce (CRM)
• Provide daily, weekly and monthly reporting on KPIs, lead pipeline, conversion of qualified opportunities and overall effectiveness
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity
• Track sales team metrics and report data to senior leadership on a regular basis

Manager, Business Development

Data Scientist

• Analyze training and evaluation datasets to identify distributional gaps, labeling inconsistencies, and long-tail opportunities.
• Design and execute labeling campaigns, including development of golden datasets and annotation guidelines.
• Build and maintain dashboards that track model accuracy, regression trends, and product-specific KPIs like success rate or answer helpfulness.
• Investigate failure modes via prompt clustering, error taxonomy development, and user intent classification.
• Operationalize feedback loops: mine product telemetry and human-in-the-loop reviews for signal, then translate into data-driven model improvement strategies.
• Partner with engineers and PMs to run structured A/B tests and human evaluations for new models or features.
• Support the development of scalable data and evaluation infrastructure for LLMs and agents.
• Work with product, engineering and legal to create clear & transparent processes for the handling of customer data in AI training, fine-tuning and evaluation