Ironclad

Accounts Payable

• Oversee AP inboxes on a daily basis and ensure all inquiries have been addressed and any AP issues are timely resolved
• Oversee AP accountant with supplier onboarding, invoice processing and AP issue resolution
• Process weekly payment runs through Coupa Pay, including processing virtual card payments, and resolving any payment issues/returns
• Support Accounting with resolving any discrepancies in the GL associated with AP related transactions (invoices and/or payments)
• Drive efficient supplier onboarding process, ensuring quick turnaround time and demonstrating clear and timely communication with buyers and suppliers
• Oversee supplier payment accounts creation and validation in Coupa Pay
• Maintain accurate and clean supplier records, including ensuring a smooth onboarding process for new vendors and validation of supplier payment accounts
• Own the annual 1099 reporting process
• Manage PO listing and drive migration plan for existing non-PO spend onto PO
• Support buyers with PO maintenance questions and be responsible for clear and instructive internal comms around how to use Coupa and expectations for PO requirements
• Review and validate invoices timely, ensuring the accuracy of payment terms, PO matching, and amounts invoiced
• Reconcile AP and virtual card activity on a monthly basis and investigate reconciling items between the GL and subledger

Senior Accounts Payable Manager

Executive Assistant

• Provide comprehensive administrative support to some of our GTM leaders (currently 1 SVP and 1 VP), including calendar optimization, meeting coordination, and travel arrangements.
• Act as a strategic liaison and culture pulse-taker between executives, team members, and external stakeholders, ensuring effective communication and follow-up and support of field facing meetings.
• Drive the planning and execution of events, meetings, and team-building activities.
• Manage and prioritize multiple tasks and projects with a keen attention to detail and a high level of accuracy.
• Handle confidential information with discretion and maintain a high level of professionalism.
• Coordinate and manage special projects, ensuring timely completion and adherence to company standards.
• Contribute to the overall efficiency and effectiveness of the team by seeking out and proactively identifying opportunities for process improvement and implementing innovative solutions.
• Foster a positive and collaborative team environment, demonstrating flexibility and a strong commitment to team success.
• Act as a cultural steward for the team, fostering an environment of inclusivity and high engagement. You will be the bridge between leadership and the broader organization, ensuring our values are reflected in every touchpoint, from internal communications to team-building initiatives

Executive Assistant – Go-to-Market

DevOps Engineer

• Enhance the end-to-end build and deployment pipelines, ensuring reliable, repeatable, and well-instrumented deployments across environments through automation, tooling improvements, and proactive issue resolution
• Partner closely with Engineering, QE, and Product to plan, coordinate, and execute releases — managing risk, validating readiness, maintaining visibility into changes, and driving continuous enhancements to release processes and infrastructure
• Manage the weekly code deployment process, including:
• Coordinate the testing and verification work with QE & Devs for deployment signoff
• Manage the merges and branch promotions as part of the deployment process
• Ensure all of the Post-deploy verifications are complete and are closed out
• Understand and communicate the deployment and release calendars to ensure EPD knows when and where to merge changes and features are released on schedule
• Coordinate the release process, including:
• Maintain and update release calendar for deployments and releases
• Manage all release items and coordination in Jira/Asana
• Coordinate and manage feature flags related to releases
• Communicate feature flag states for upcoming releases
• Update flag states on Staging/Production stacks
• Prepare flag testing preparation with Engineering
• Facilitate go/no go decisions
• Manage hotfix deployment and incident reporting, including:
• Manage reporting and incident tracking
• Derive and report on metrics related to release quality and cleanliness
• Cross-functional partnership and communication, including:
• Partner with DevEx to build deployment/release dashboards and tracking quality metrics
• Partner with GTM team to ensure alignment on timelines to prepare external communications, internal enablement, and coordinated preparation for launches

Release Engineer

Attorney

• Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations with clear milestones, risks, and comms plans.
• Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes.
• Leverage your deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes, while enabling customers to be self-sufficient.
• Managing challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals and guide phased delivery plans that align to executive priorities.
• Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product.
• Stay up-to-date on product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide customers effectively.
• Proactively identify opportunities to improve our team’s implementation processes by contributing to methodology, templates, and playbooks.
• Respond to high-profile customer escalations in a way that inspires confidence and customer loyalty with structured action plans, ownership, and follow‑through to resolution.

Senior Associate Legal Engineer

General Counsel

• Partner with Sales, Partnership, and Procurement teams to lead and close the company’s most complex, high-value enterprise B2B transactions. You will help negotiate agreements with our biggest customers and our strategic partners.
• Serve as an authority on AI related contracting terms, including data protection, privacy and security.
• Act as "Customer Zero." You will partner closely with our Head of Legal Operations to design and implement scalable commercial processes by automating legal workflows within Ironclad, setting the gold standard for how a modern legal team operates, including with respect to our own usage of AI. You will develop policies to create clear expectations with our business partners and lead playbook and template development to standardize our contracting.
• Partner directly with Sales and Finance leadership on forecasting and legal capacity planning. You will ensure the commercial legal engine is built to support aggressive growth and that Sales teams are expertly trained on our contracting "rules of engagement."
• Represent Ironclad as a thought leader and "Legal Tech Evangelist" at industry conferences and events, demonstrating how our own product and processes drive business velocity.
• Lead, mentor, and build a world-class commercial legal team, fostering a culture of high performance, pragmatism, and professional growth.

Assistant General Counsel, Commercial Legal

Product Marketing

• Lead a team of 1 to 2 Product Marketers who each own a specific market area — a cross section of product functionality, competitors and personas. We build expertise in these areas individually and use them as the building blocks of our broader strategy, messaging and positioning
• Collaborate closely with GTM to develop sales tools, enablement resources, as well as product and persona-focused collateral
• Focusing on team leadership, team building, mentorship, and setting goals/OKRs for a high-performing Product Marketing team
• Drive all product launches and ensure GTM readiness across the organization
• Develop comprehensive launch plans that include messaging, positioning, content, sales enablement materials, and training programs to support successful product adoption
• Coordinate the timing and execution of product launches to ensure alignment with broader business and marketing objectives
• Create new ways of working such as GTM & Product Councils to align stakeholders around launches as well as facilitate feedback directly from the field

Senior Director, Product Marketing

Engineering Manager

• Leading a team of talented, passionate engineers to build the future of digital contracting.
• You will be responsible for both defining and achieving the success of your team.
• Manage and grow your engineering team.
• Foster a culture of technical excellence by helping the team deliver high quality products that work at scale against tight timelines.
• Develop and deliver on an impactful roadmap, partnering with the product manager, designers, managing cross-team dependencies, setting the vision for your team, ensuring every team member is bought in and is on the same page with respect to the “why”.
• Collaborate with designers, product managers, and other engineers to spec, design, and build features and systems. Work with quality engineers to define, build and maintain testing strategy. Provide thoughtful feedback to others on the team.

Senior Associate – Legal Engineer

Software Engineer

• As an Engineering Director, you will be leading a team of talented, passionate engineers and managers to build the future of digital contracting. You will be responsible for both defining and achieving the success of your team.
• Manage and grow your engineering team - this involves deeply understanding your team’s dynamics, micro culture and roadmap needs.
• Foster a culture of technical excellence - this involves having input and a pulse on the tradeoffs your team is making on a day to day basis and helping your team deliver high quality products that work at scale against tight timelines.
• Develop and deliver on an impactful roadmap - this involves partnering with the product manager, designers, managing cross-team dependencies, setting the vision for your team, ensuring every team member is bought in and is on the same page with respect to the “why”. Foster a culture of innovation and creativity Fix what’s broken - Leaders at Ironclad speak up about things that are broken and contribute to organizational solutions and process changes.
• You will represent Ironclad to our prospects and customers that run the gamut from modern, category-defining companies to the Fortune 500. In partnership with design and product managers, you will build the world-class product development infrastructure and team that advances our vision to build the product that legal teams love. Best of all, you’ll be joining a company of smart, driven, and low-ego teammates from places like Salesforce, Facebook, Google, Palantir, DocuSign, and Harvard Law.
• Collaborate with designers, product managers, and other engineers to spec, design, and build features and systems
• Work with quality engineers to define, build and maintain testing strategy
• Provide technical guidance and thoughtful feedback to others on the team
• Help interview and recruit talented engineers to Ironclad

Director, Engineering

Accountant

• Process new supplier requests and see requests through to final supplier activation
• Process all invoices, including PO matched and non-PO matched
• Review AP inbox daily to ensure all invoices and emails are addressed timely
• Address internal and supplier inquiries timely and proactively look to improve processes as issues arise
• Prepare journal entries for month end close
• Prepare account reconciliations on a monthly basis, document nature and details of balances comprising each account and any reconciling variances
• Review monthly corp card reports
• Support Payroll on an ad hoc basis

AP Accountant

Support Engineer

• Provide responsive and exceptional support to new and existing customers via email and phone.
• Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering.
• Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience.
• Identify and author knowledge base articles for product features and FAQ's and how-to.
• Leverage your customer interactions to help improve product roadmap and customer experience.
• Develop and document best practices for support process improvements and triaging of product feedback and enhancements.

Technical Support Engineer

Customer Success Manager

• Understands customer goals and desired outcomes, aligning adoption strategies to achieve measurable objectives and success metrics
• Develops and drives structured adoption plans focused on platform engagement, feature utilization, and time-to-value
• Utilizes established Success plays and customer success platforms (e.g., Gainsight, Catalyst) to drive impactful adoption outcomes at scale
• Monitors customer health signals, product usage trends, and engagement metrics to proactively identify risks and opportunities
• Leads complex adoption-focused customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty
• Collaborates with Sales teams to align and execute on adoption strategy to maximize value realized
• Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value realization
• Conducts adoption strategy meetings and monthly adoption assessments to ensure customers are maximizing their investments
• Contributes to Executive Business Reviews and account strategy meetings across various stakeholder levels to share outcomes, gather feedback, and refine strategies
• Stays up-to-date on product updates and roadmap enhancements to improve customer enablement and adoption
• Identifies opportunities to improve Success processes, adoption workflows, and playbooks to elevate the Enterprise customer experience

Enterprise Customer Success Manager

User Researcher

• Help design and build a centralized research repository
• Organize past studies, insights, and artifacts into a searchable structure
• Develop tagging systems and taxonomy of frameworks
• Improve discoverability and reusability of research knowledge
• Create and standardize research templates
• Build reusable templates for surveys, usability testing, interview guides, and reporting structures
• Document research workflows and best practices
• Collaborate with mentors and teammates to break down ambiguous problems into clear, scoped projects you can execute on during the internship.
• Work across the stack (frontend, backend, or services) depending on team needs and your interests, with guidance from your mentor and manager.
• Instrument and monitor your work in production, using metrics and logs to understand impact and reliability, and help debug issues when they arise.
• Contribute to team culture, documentation, and best practices so future interns and engineers can build on what you’ve shipped.

UX Research Intern

Sales

• Manage daily and weekly activities, pipelines, forecasts and closed deals to ensure repeatable, predictable above-quota results based on successful pipeline management.
• Build, measure, and optimize a repeatable sales process to successfully achieve targeted sales objectives.
• Recruit, hire, and manage a growing team of experienced Account Executives to achieve individual and company sales targets.
• Empower your team with scalable systems and repeatable processes to increase AE’s sales skills, product and industry knowledge, and professional habits.
• Train and assist sales reps in closing complex transactions by teaching best practices in prospecting, managing and closing opportunities, and the skills needed to position Ironclad as the industry leader.
• Create a team culture that’s positive, motivating, and performance-driven.
• Develop specific and targeted goals within each demand team to expand and accelerate revenue opportunities within their unique customer sets.
• Track and report key growth metrics to assess individual and team performance.
• Find innovative and creative ways to improve and increase performance.
• Plan resource allocation, forecast growth, and monitor pipeline.
• Implement best practices to support consistent and consultative sales and client success processes.
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the Sales Leadership Team to get things done.

Senior Manager, Mid Market Sales

QA Engineer

• Design, build, and ship automated tests as part of a cross‑functional product team (engineering, product, design, QE)
• Collaborate with mentors and teammates to break down ambiguous problems into clear, scoped projects
• Write clean, maintainable, and well‑tested code in Typescript
• Learn how to scale and maintain a reliable test suite
• Build tooling and expanding automation frameworks
• Partner with product and design to understand user needs, test hypotheses, and iterate quickly on solutions
• Contribute to team culture, documentation, and best practices