Services Engagement Manager

Ironclad

Services Engagement Manager at Ironclad ensuring customer implementations are scoped and aligned for success. Leading cross-functional teams in delivering tailored services engagements for the AI contracting platform.

Posted 5/20/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Lead Discovery & Scoping: Partner with Sales and Solutions teams during the pre-sales process to scope and define professional services engagements that meet customer needs.
Develop & Negotiate SOWs: Craft Statements of Work (SOWs), collaborate with customers on scope, and ensure services contracts align with expectations and resources.
Act as a Trusted Advisor: Guide customers through their pre-implementation journey, helping them understand the value of services and setting them up for success.
Manage Escalations: Step in when scopes shift or expectations misalign, helping to resolve issues and realign all stakeholders.
Improve Enablement & Sales Content: Partner with internal teams to refine services messaging and build materials that help Sales position offerings effectively.
Support Revenue Forecasting: Collaborate with Professional Services leadership to forecast quarterly and annual services revenue

Requirements

What you’ll need

3–5 years of experience in a Services Engagement Manager, Delivery Manager, or similar role at a SaaS or tech company.
Strong experience with SOW development, contract negotiation, and services sales support.
Excellent program management skills — you know how to track complex projects, communicate clearly, and escalate risks.
A strong collaborator who thrives in cross-functional environments (Sales, Legal, Product, Partners).
Technical acumen — you’ve worked with SaaS platforms, configuration workflows, and understand technical implementation cycles.

Benefits

Comp & perks

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SOW developmentcontract negotiationservices sales supportprogram managementproject trackingtechnical implementation cyclesconfiguration workflows

Soft Skills

collaborationcommunicationescalation managementcustomer advisorystakeholder alignment