Interiors International

Customer Success Manager

• Customer Success Operations Manager to drive operational excellence across our Customer Success organization in a fast-paced, high-growth environment.\n• This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience.\n• You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.\n• This is a unique opportunity to shape the systems and processes that power a growing Customer Success team.\n• Drive insights and strategy that influence customer experience and retention.\n• Work remotely with a collaborative, mission-driven team.\n• Gain exposure to executive leadership and contribute to company-wide initiatives.\n• Own the design, implementation, and continuous improvement of CS operations, systems, and reporting.\n• Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.\n• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.\n• Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.\n• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.\n• Build scalable processes to support a growing CS team across multiple business units.\n• Support forecasting, capacity planning, and segmentation strategies for Customer Success.\n• Lead cross-functional initiatives that improve customer experience, retention, and expansion.

Customer Success Operations Manager, Remote US Based