Interiors International

Customer Success Manager

• Build & Scale Playbooks: Develop and implement customer success playbooks that engage and support customers at scale through digital, automated, and technology-driven initiatives.
• Technology-Enabled Success: Identify, implement, and optimize customer engagement platform(s).
• Customer Journey Mapping: Define and refine the end-to-end customer journey, ensuring every stage, from onboarding to renewal, is supported by scalable processes and resources.
• Content & Enablement: Collaborate on creation of customer education assets (webinars, knowledge articles, online training, playbooks) that enable a one-to-many approach.
• Data-Driven Insights: Establish and monitor customer success metrics (adoption, retention, churn, NPS, health scores) to drive continuous improvement.
• Cross-Functional Leadership: Partner with Product, Sales, Marketing, and Support teams to ensure customer feedback informs product strategy and customer needs are consistently met.
• Team Leadership: Build and lead a high-performing Customer Success team, setting goals, developing talent, and fostering a customer-first culture.

Director, Customer Success

Business Development Rep

• Centralize and lead a team of 10 BDRs across multiple verticals and align with company go-to-market strategy
• Develop, implement, and continuously improve processes for prospecting, lead qualification, and opportunity handoff to Account Executives
• Set performance expectations, KPIs, and career development plans for the BDR team
• Partner closely with Sales, Marketing, and RevOps to optimize lead flow, messaging, and targeting strategies
• Own pipeline generation targets and ensure the team meets or exceeds goals
• Leverage Salesforce and sales engagement tools to track activity, measure effectiveness, and drive data-driven decisions
• Hire, train, and mentor BDRs and design career paths into Account Executive roles
• Report on performance metrics and pipeline contribution to executive leadership

Business Development Director

• Customer Success Operations Manager to drive operational excellence across our Customer Success organization in a fast-paced, high-growth environment.\n• This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience.\n• You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.\n• This is a unique opportunity to shape the systems and processes that power a growing Customer Success team.\n• Drive insights and strategy that influence customer experience and retention.\n• Work remotely with a collaborative, mission-driven team.\n• Gain exposure to executive leadership and contribute to company-wide initiatives.\n• Own the design, implementation, and continuous improvement of CS operations, systems, and reporting.\n• Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.\n• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.\n• Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.\n• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.\n• Build scalable processes to support a growing CS team across multiple business units.\n• Support forecasting, capacity planning, and segmentation strategies for Customer Success.\n• Lead cross-functional initiatives that improve customer experience, retention, and expansion.

Director, Customer Success

Business Development Director

Customer Success Operations Manager, Remote US Based