Interiors International

Growth Marketing

• Inbound & Demand Generation Strategy: Design and execute multi-channel inbound marketing campaigns (content, SEO, paid, social, partnerships, etc.) that drive awareness and new top-of-funnel leads.
• Conversion Optimization: Identify opportunities to increase engagement and conversion rates across campaigns, landing pages, and lead nurturing programs.
• Go-to-Market Leadership: Partner with Product, Sales, and Customer Success leaders to design and launch effective go-to-market strategies for new and existing products.
• Campaigns: Own the planning, execution, and performance tracking of innovative campaigns that create demand and accelerate lead flow.
• Cross-Functional Collaboration: Serve as a growth partner to organizational leaders, aligning strategies with business goals and ensuring consistent messaging across all channels.
• Data-Driven Insights: Leverage analytics and reporting to measure campaign performance, optimize spend, and refine strategies for continuous improvement.

Growth Marketing Manager

Artificial Intelligence

• Drive & Enable Cross-Functional AI Pilots (approx. 50%)
• Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities.
• Prototype lightweight workflows using no-code tools (ChatGPT, Zapier, Make, etc.)
• Coordinate with technical teams or vendors for complex builds.
• Track adoption, quantify impact, and document playbooks for replication.
• Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company.
• Build Internal AI Capability & Culture (approx. 25%)
• Lead Togetherwork’s AI Champions program and community of practice.
• Plan and deliver AI training, office hours, demo sessions, and adoption support to business teams.
• Capture and share success stories that inspire safe, effective AI use.
• Continuously explore new ChatGPT, Copilot, and automation capabilities, and guide teams on where emerging features can unlock value.
• Program Management, Governance & Reporting (approx. 25%)
• Maintain the central portfolio of AI pilots—status, owners, metrics.
• Manage Togetherwork’s AI governance practices, ensuring pilots follow policy and escalating issues or risks to the AI Governance Council.
• Apply Togetherwork’s AI Policy and Self-Check process to all pilots.
• Own measurement of AI pilot impact, including ROI, adoption, and productivity metrics; maintain a central dashboard of outcomes and lessons learned.
• Prepare concise impact updates for the executive team and board.

AI Enablement – Operations Lead

• Drive & Enable Cross-Functional AI Pilots (approx. 50%)
• Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities.
• Build and test simple AI solutions directly in ChatGPT Enterprise and other no-code tools that enable automation and integration across systems (e.g., Zapier, Make, or Power Automate). While these platforms aren’t AI themselves, they extend AI’s reach by connecting workflows and enabling automation.
• Coordinate with technical teams or vendors for complex builds.
• Track adoption, quantify impact, and document playbooks for replication.
• Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company.
• Build Internal AI Capability & Culture (approx. 25%)
• Lead Togetherwork’s AI Champions program and community of practice.
• Plan and deliver hands-on AI trainings, office hours, and demo sessions.
• Capture and share success stories that inspire safe, effective AI use.
• Program Management, Governance & Reporting (approx. 25%)
• Maintain the central portfolio of AI pilots—status, owners, metrics.
• Manage Togetherwork’s AI governance practices, ensuring pilots follow policy and escalating issues or risks to the AI Governance Council.
• Apply Togetherwork’s AI Policy and Self-Check process to all pilots.
• Own measurement of AI pilot impact, including ROI, adoption, and productivity metrics; maintain a central dashboard of outcomes and lessons learned.
• Prepare concise impact updates for the executive team and board.

AI Transformation Lead

Product Marketing

• Craft compelling messaging that reflects real customer needs and differentiates our products in the market.
• Align messaging with business outcomes, connecting product capabilities to retention, engagement, and revenue growth.
• Ensure brand and message consistency across all customer touchpoints—including website, in-app experiences, campaigns, and enablement materials.
• Lead go-to-market (GTM) planning and execution for new product launches and feature releases, from strategy to post-launch performance review.
• Collaborate across teams—Product, Sales, and Customer Success—to align positioning and execution.
• Leverage analytics to evaluate adoption, usage, and retention, incorporating learnings into future GTM strategies.
• Develop customer segmentation models that highlight user needs across key personas, from solo operators to multi-location organizations.
• Lead voice-of-customer and competitive insights to inform roadmap priorities, product positioning, and lifecycle marketing.
• Transform data into strategy, using churn, engagement, and retention trends to guide messaging and campaign development.
• Create enablement tools—battlecards, pitch decks, FAQs, and campaign content—that empower internal teams and strengthen go-to-market execution.
• Partner with marketing teammates to develop product-focused campaigns, webinars, blogs, and educational content that increase customer stickiness.
• Support customer adoption and retention through lifecycle programs, in-app messaging, and educational initiatives.

Product Marketing Manager

Marketing

• Design, launch, and optimize customer-focused marketing campaigns that drive adoption, retention, engagement, and upsell opportunities.
• Partner with customer success, product, and sales teams to understand customer needs and deliver timely, relevant content across email, in-app, webinars, and community platforms.
• Develop customer journeys and nurture programs that increase adoption of features, encourage renewals, and support account growth.
• Create and manage customer communication plans around product updates, training, and new features to drive awareness and usage.
• Segment and analyze customer data to identify patterns, risks, and opportunities for deeper engagement.
• Support the creation of customer advocacy initiatives, including case studies, testimonials, and referral programs.
• Measure campaign performance, retention rates, and customer growth metrics, and present actionable insights to leadership.
• Stay current with best practices in customer lifecycle marketing, embedded financial systems, and SaaS retention strategies.
• Apply Agentic Marketing tools to streamline production, personalize campaigns, and improve speed-to-value—safely and measurably.

Customer Marketing Manager

Customer Success Manager

• Build & Scale Playbooks: Develop and implement customer success playbooks that engage and support customers at scale through digital, automated, and technology-driven initiatives.
• Technology-Enabled Success: Identify, implement, and optimize customer engagement platform(s).
• Customer Journey Mapping: Define and refine the end-to-end customer journey, ensuring every stage, from onboarding to renewal, is supported by scalable processes and resources.
• Content & Enablement: Collaborate on creation of customer education assets (webinars, knowledge articles, online training, playbooks) that enable a one-to-many approach.
• Data-Driven Insights: Establish and monitor customer success metrics (adoption, retention, churn, NPS, health scores) to drive continuous improvement.
• Cross-Functional Leadership: Partner with Product, Sales, Marketing, and Support teams to ensure customer feedback informs product strategy and customer needs are consistently met.
• Team Leadership: Build and lead a high-performing Customer Success team, setting goals, developing talent, and fostering a customer-first culture.

Director, Customer Success

Business Development Rep

• Centralize and lead a team of 10 BDRs across multiple verticals and align with company go-to-market strategy
• Develop, implement, and continuously improve processes for prospecting, lead qualification, and opportunity handoff to Account Executives
• Set performance expectations, KPIs, and career development plans for the BDR team
• Partner closely with Sales, Marketing, and RevOps to optimize lead flow, messaging, and targeting strategies
• Own pipeline generation targets and ensure the team meets or exceeds goals
• Leverage Salesforce and sales engagement tools to track activity, measure effectiveness, and drive data-driven decisions
• Hire, train, and mentor BDRs and design career paths into Account Executive roles
• Report on performance metrics and pipeline contribution to executive leadership

Business Development Director

• Customer Success Operations Manager to drive operational excellence across our Customer Success organization in a fast-paced, high-growth environment.\n• This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience.\n• You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.\n• This is a unique opportunity to shape the systems and processes that power a growing Customer Success team.\n• Drive insights and strategy that influence customer experience and retention.\n• Work remotely with a collaborative, mission-driven team.\n• Gain exposure to executive leadership and contribute to company-wide initiatives.\n• Own the design, implementation, and continuous improvement of CS operations, systems, and reporting.\n• Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.\n• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.\n• Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.\n• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.\n• Build scalable processes to support a growing CS team across multiple business units.\n• Support forecasting, capacity planning, and segmentation strategies for Customer Success.\n• Lead cross-functional initiatives that improve customer experience, retention, and expansion.