Onboarding Consultant – Internal
Interiors International
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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About the role
- Lead customer onboarding engagements in alignment with defined delivery frameworks, timelines, and scope
- Configure SaaS applications based on documented customer requirements and established best practices
- Guide customers through setup, validation, and go-live readiness activities
- Identify onboarding risks, dependencies, and issues; escalate appropriately to maintain delivery momentum
- Deliver end-user and administrator training to support successful adoption
- Provide onboarding guidance, best practices, and product usage recommendations
- Ensure customers are prepared for transition to Customer Success or Support teams
- Maintain accurate onboarding documentation, configuration records, and customer artifacts
- Track progress against milestones, timelines, and success criteria
- Collaborate with Project or Engagement Managers to support planning, coordination, and status reporting
- Leverage approved AI tools and automation to improve onboarding efficiency, quality, and consistency
- Use data, dashboards, and AI-supported insights to monitor onboarding health and identify risks early
- Continuously build AI literacy and apply AI-enabled practices as part of day-to-day delivery
Requirements
- 2-3 years of experience delivering SaaS onboarding or implementation engagements
- Bachelor's degree preferred
- Strong customer-facing communication, facilitation, and training skills
- Ability to manage multiple onboarding engagements with accountability and attention to detail
- Technical aptitude for system configuration and solution setup
- Comfort working within structured delivery frameworks and onboarding plans
- Ability to document requirements, configurations, and processes clearly and accurately
- Customer-focused, proactive, and ownership-oriented
- Organized and execution-focused with strong follow-through
- Collaborative team player aligned to shared outcomes and onboarding standards
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match up to 4%
- Non-Exempt employees have a generous accrual policy
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS onboardingsystem configurationsolution setupdata monitoringAI toolsautomationdocumentationtraining deliveryrisk identificationmilestone tracking
Soft Skills
customer-facing communicationfacilitationtraining skillsattention to detailproactiveownership-orientedorganizedexecution-focusedcollaborativeteam player
Certifications
Bachelor's degree