Intact

Product Manager

• Define the MVP and strategy to roll-out the vision
• Collaborate with the team to define the product vision
• Understand the objectives of the product and the problems it's solving
• Convey the vision and goals to the team
• Manage the product backlog (creating stories, prioritizing development stories and technical debt based on business priority/scope, etc.)
• Communicate progress and deadlines
• Understand customer needs and how the product fits in
• Defines KPIs and objectives for the product and through data analytics and feedback, ensures business objectives and targets are met
• Mitigates risk by raising concerns to the management team regarding product quality and proposes actions to mitigate the risk
• Guides the activities of team members in an effective and efficient way to achieve success of a project or deliverable
• Acts as a positive change agent by supporting and influencing others to adopt new approaches
• Coaches others to systematically and logically to resolve problems, identify causation and anticipate expected results
• Works effectively and cooperatively with others; actively participates towards the completion of goals; establishes and maintains good working relationships with others
• Convey ideas logically and simply, actively participating in meetings and makes a conscious effort to understand what people are really saying
• Coaches others to adapt to and work in an environment constantly in motion and evolving; comfortable with ambiguity and performs well under stress

Product Owner – 12 month secondment

• Overseeing the entire lifecycle of product development from ideation to launch.
• Defining the product vision, strategy, and roadmap for high-impact product areas in the CCaaS domain.
• Managing a diverse product portfolio, ensuring alignment and synergy across different product streams.
• Analyzing market trends, customer feedback, and business data to guide decision-making and ensure the healthiness of the opportunities backlog.
• In collaboration with service design team, leading product discovery efforts to identify and assess opportunities.
• Owning the prioritization of opportunities of co-building the CCaaS platform with technology partner (Google).
• Developing and maintaining strong relationships with key stakeholders and senior executives to ensure alignment in product roadmap and execution.
• Driving strategic planning and execution to achieve business results and product success.
• Identifying risks and developing mitigation strategies for complex product challenges.
• Collaborating with cross-functional teams such as engineering, design, marketing, sales, and other business units to drive product strategy and execution.

Senior Product Manager, CCaaS

Communications

• Quickly develop a solid understanding of the company and translate strategy into meaningful and engaging communications
• Develop strategic communication plans and associated initiatives from start to finish
• Assess the needs of each project, secure buy-in, implement the plan, and measure impact
• Act as a trusted advisor to build strong relationships with internal business partners and colleagues at all levels
• Understand what makes a good story: a catchy element, authenticity, details, and a strong call to action
• Demonstrate a keen sense of the relevance of information (what makes a story captivating from the audience's perspective)
• Exhibit exceptional writing skills and understanding of journalistic writing techniques
• Assist senior leadership in effectively conveying our message on various occasions
• Work closely with other communications, marketing and event advisors on the team to ensure strong cohesion between the national plan and regional plans, which must align with and support the national narrative

Senior Communications Advisor

Full-stack Engineer

• Translate business and content requirements into components for Content Management System and front-end implementations with clear technical acceptance criteria and effort estimates.
• Build accessible, performant, and author-friendly website components and templates (HTL/Sightly, dialogs, policies), integrating React/TypeScript for interactive experiences where appropriate.
• Create prototypes and mock-ups of websites or applications, and collaborate with designers to define layouts and component patterns aligned to Core Components or custom libraries.
• Collaborate with stakeholders across the organization—including content authors, designers, product managers, localization, and backend engineers—to design content models and intuitive authoring experiences.
• Implement headless and hybrid front-ends consuming APIs (ex GraphQL, Content Services, Assets) with robust state management and routing where needed.
• Optimize front-end delivery, asset versioning, cache busting, dispatcher/CDN caching rules, and Core Web Vitals performance improvements.
• Develop and maintain authoring documentation, component usage guidelines, and content governance practices to enable non-technical users.
• Lead and coach junior team members in front-end development best practices, authoring support, testing, and performance optimization.
• Work independently on technical implementation tasks and collaborate through code reviews and documentation best practices.
• Troubleshoot issues across author/publish/dispatcher environments and support publishing workflows.
• Work as part of a multi-functional pod, with design and back-end development resources, leveraging agile methodologies to deliver experiences to our websites.

Senior Software Developer – 6 Month Contract

Customer Support

• Be a subject matter expert on our policies, products, services, and initiatives
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions
• Accurately and clearly document files to reflect conversations and actions taken on claims
• Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges
• Ensure that daily call centre metrics are met while taking a high volume of inbound calls
• Provide quality customer service, maintaining low hold times, and documenting files in a clear manner
• Execute multiple tasks aligning with changing priorities and time-sensitive deadlines

Customer Service Representative – Claims

Human Resources

• Maintain and update reporting in the HR information system (HRIS) with a high degree of accuracy.
• Ensure data integrity and confidentiality of all employee information.
• Generate and distribute regular HR reports, including headcount, turnover, and other key metrics.
• Assist in the administration of HR processes, such as onboarding, offboarding, and benefits enrollment.
• Collaborate with HR team members to improve data management processes and streamline workflows.
• Provide support for HR audits and compliance reporting.
• Respond to data requests from internal and external stakeholders in a timely manner.
• Assist with other HR projects and initiatives as needed.

HR Systems & Analytics Coordinator, Co-op/Internship

Learning and Development

• Analyze partner needs to create tailored training solutions.
• Collaborate with subject matter experts and operational teams to develop and update training programs.
• Design, write, and storyboard interactive training content and assessments.
• Integrate new learning trends into the design of effective learning tools.
• Manage multiple design projects simultaneously, ensuring smooth communication and close collaboration with stakeholders.

Consultant, Learning & Development – Instructional Design

Underwriter

• Accept, decline, approve, renew or cancel policies in accordance with Intact's underwriting guidelines and procedures, applicable laws and regulations, and subject to the level of authority specified by the underwriting manager.
• Develop business opportunities and build meaningful long-term relationships with our broker partners by delivering legendary service.
• Use negotiation skills to maintain healthy relationships both within and outside the company.
• Respond to inquiries and provide recommendations to brokers and insurers verbally and in writing.
• Participate in broker visits, industry functions and marketing events to support broker relationship development.
• Review underwriting reports and make recommendations as needed.
• Communicate changes related to product pricing, underwriting guidelines and new products.
• Support and mentor team members within Specialized Solutions as well as other Intact divisions.

Specialty Lines Underwriter

Financial Planning and Analysis

• Management of internal monthly, quarterly, and year-end reporting by working closely with various departments such as other finance teams.
• Produce corporate expense results and forecasts.
• Analyze and understand results in collaboration with business partners.
• Support our business units in the management of their operational expenses.
• Participate in the financial systems and accounting processes improvement initiatives.
• Participate in the general expenses budget process.
• Simplify, automate, standardize and increase controls of different work files.

Financial Analyst – Management Reporting

• Lead and inspire a multidisciplinary Agile team from ideation to execution
• Partner with teams and managers to enable initiatives
• Prepare user stories and manage the backlog, creating value for the company and customers
• Ensure products create high engagement and exceed customer expectations
• Integrate customer feedback and insights from performance measurement into roadmaps

Senior Product Owner – Data Products

Account Manager

• developing relationships with our growing customer base
• conducting regular business reviews & customer meetings
• providing detailed proposals for new requirements
• introducing new products and services
• assisting with complex helpdesk issues
• working with other Xline personnel to deliver an optimum service to your account
• holding annual service level reviews with assigned Customers
• meeting performance targets including revenue, credit control, interactions etc.
• ensuring internal record keeping and reporting systems are kept up to date
• working with team members to develop and undertake marketing campaigns
• maintaining positive relationships with existing Customers with a view to providing future case studies /reference visit

• Answer incoming phone calls while delivering exceptional customer service.
• Serve as the first telephone point of contact for our customers as part of our AutomériteMC team.
• Respond to customer inquiries and make adjustments related to their customer accounts.
• Promote self-service by assisting and guiding customers through the various tools available online or via their mobile app.
• Send documents or copies of policies to customers.
• Address various customer needs such as answering general questions, processing re-enrollments after cancellations, and resolving customer issues.

Customer Service Representative – Digital Expertise Center, Bilingual

Actuary

• Develop, maintain, and influence decisions on climate scientific roadmap underwriting structure & funnel, rating and system designs to future proof growth and resiliency in Personal Property.
• Develop methods to inspire and build a highly effective multi-disciplinary and engaged team composed of actuaries & corporate UWs capable of meeting the current and future needs through effective leadership.
• Develop, recommend, and implement leadership strategies, organizational structure, and processes/technology improvement initiatives.
• Lead working groups involving multiple stakeholders with an ability to facilitate and influence direction.
• Plan and oversee the execution of projects and strive for continuous improvement in Personal Lines’ deployment quality.
• Ensure the team is productive and continuously works to improve the processes and tools.
• Manage performance reviews, training and coaching for group members to meet the company’s strategic objectives.
• Act as a key stakeholder for large-scale projects, establishing and translating conceptual needs into concrete and clear specifications and participating in the development and tracking of deliverables.
• Represent the Corporate PL function on various company task forces and act as the point of contact for other business units.
• Lead by example and live our values every day.
• Care for people by being supportive, providing candid feedback and recognizing performance.
• Be open and honest by acknowledging challenging situations, inviting different perspectives and being authentic.
• Take accountability by concentrating on what is important, seeking solutions while focusing on results.
• Drive change by challenging the status quo, exhibiting a 'can do' attitude and energizing others.

Manager, Actuarial – Corporate Personal Lines Projects

Engineering Manager

• Participate in vendor renewals and licensing discussions.
• Work with users across the organization to understand how products and tools are being used.
• Participate in finance and budgetary discussions.
• Build up a product support organization providing multiple levels of support, including AI based agents.
• Create an SRE program in collaboration with Product Leaders on the team.
• Help instill a product mindset with the team, encouraging minimal viable product delivery.
• Anticipate problems and difficult situations and take necessary measures to resolve them.
• Remain on the lookout for new technologies and question the status quo.

Manager, Software Development

Business Analyst

• Lead requirements to migrate business units to the new underwriting platform; document functional specifications and ensure the solution meets ROI goals.
• Act as the primary point of contact for the Trade Credit Operations Manager, providing consistent status updates, risk assessments, QA testing, and progress reports on all active projects.
• Beyond the system transition, provide ongoing BA support for diverse operational needs, process improvements, and ad-hoc business initiatives within the Trade Credit department.
• Facilitate sessions with national stakeholders to seek consensus on differing interests, manage priorities, and remove roadblocks to keep teams on plan.
• Analyze complex data sources to provide actionable recommendations; create guides and visual documentation to bridge the gap between IT and business users.
• Identify change and provide QA during test planning and execution to ensure the integrity of the Trade Credit systems and workflows.