Instructure

Business Operations

• Own strategic initiatives that span functions (e.g., pricing, go-to-market, AI investment governance)
• Build quantitative models, dashboards, and frameworks to inform business decisions
• Support annual and quarterly planning cycles; lead the analysis, synthesis, and communication of key insights
• Identify operational bottlenecks and drive process improvements to increase speed and efficiency
• Partner with the Director and executive sponsors to evolve the company’s operating rhythm (OKRs, QBRs, Growth Council)
• Mentor Analysts and Managers; contribute to BizOps best practices and templates

Senior Business Operations Manager

Executive Assistant

• Provide high-level administrative support to two executives, including calendar management, meeting coordination, and travel arrangements
• Serve as a primary point of contact, managing communications, prioritizing requests, and ensuring timely follow-up
• Prepare and edit correspondence, presentations, reports, and other documents
• Coordinate internal and external meetings, including agendas, materials, deliverables, and logistics
• Handle confidential information with discretion and professionalism
• Track and manage action items, ensuring deadlines and deliverables are met
• Support special projects, initiatives, and cross-functional coordination as needed
• Manage expense reports, invoices, and basic budget tracking
• Assist with planning team events, offsites, and leadership meetings

Recruitment

• Manage the full recruitment lifecycle for a diverse range of global roles, from requisition to offer acceptance, across multiple time zones and cultures.
• Partner closely with hiring managers and HR business partners to understand specific talent needs, develop effective recruitment strategies, and create compelling job descriptions.
• Source, engage, and screen candidates using a variety of channels, including LinkedIn Recruiter, applicant tracking systems, professional networks, and industry events.
• Conduct in-depth interviews, assess candidate qualifications, and present qualified candidates to hiring managers.
• Coordinate interview processes, provide timely feedback to candidates, and manage offer negotiations.
• Champion an exceptional candidate experience, ensuring clear communication and a positive impression of Instructure throughout the recruitment journey.
• Utilize data and analytics to track recruitment metrics, identify trends, and continuously improve recruitment processes and strategies.
• Stay informed about global talent market trends, best practices in talent acquisition, and relevant employment laws.
• Contribute to employer branding initiatives and promote Instructure as an employer of choice globally.
• Participate in special projects related to talent acquisition, such as process improvement, technology implementation, or diversity and inclusion initiatives.

Talent Acquisition Partner – Global Recruiting

Manager

• Draft, review, negotiate, and administer a wide variety of commercial contracts, including sales agreements, vendor agreements, partnership agreements, and non-disclosure agreements (NDAs).
• Collaborate closely with internal stakeholders across sales, legal, finance, and product teams to understand business requirements and ensure contracts accurately reflect agreed-upon terms.
• Manage the contract lifecycle from initiation to execution and renewal, utilizing contract management software to track key dates, obligations, and amendments.
• Identify, assess, and mitigate contractual risks, working with legal counsel to ensure compliance with company policies, legal requirements, and industry regulations.
• Develop and maintain contract templates, playbooks, and best practices to streamline processes and ensure consistency.
• Provide training and guidance to internal teams on contract processes, policies, and key contractual provisions.
• Resolve contract-related inquiries and disputes, escalating complex issues to legal counsel as needed.
• Maintain accurate and organized contract records and documentation.
• Assist in the development and implementation of contract management systems and tools.

Contracts Manager

Sales Development Rep

• You will play a critical part in fueling our sales success by driving quality conversations and generating pipeline in alignment with our strategic priorities.
• You take initiative and are motivated to succeed and build your own path to success.
• You are eager to learn, take feedback openly, and seek out ways to implement feedback.
• You care about generating quality conversations and pipeline for our Sales team that will ultimately turn into bookings.
• You are open and collaborative with your fellow SDRs and with our Sales team, sharing knowledge and contributing to overall Drive Team success.
• You are able to address objections, creatively overcome challenges, and adjust your strategies based on research and what each account needs.
• You know our market, our competitors, and how to position our solutions.
• You are able to handle rejection, are creative, strategic and intentional with how you approach your accounts.
• You own your calendar and manage your time effectively, prioritizing tasks to maximize efficiency and results.

Sales Development Representative, Outbound – Professional Education

Financial Planning and Analysis

• Lead the revenue forecasting process, including monthly, quarterly, and annual forecasts, including developing financial models to support revenue planning, pricing strategies, and go-to-market initiatives.
• Provide in-depth analysis of financial results. Monitor and analyze revenue performance against budget and forecast, identifying risks and opportunities.
• Partner with Sales, Revenue Operations, Marketing, and Customer Success leadership to understand pipeline trends, bookings, renewals, churn, and revenue drivers.
• Support annual planning and long-range strategic planning processes related to revenue growth.
• Build and manage financial dashboards and reporting tools to provide visibility into revenue performance. Develop and monitor key performance indicators and SaaS metrics to evaluate business health and efficiency.
• Lead the preparation of executive-level reporting and presentations for leadership and board discussions.
• Partner with Accounting to ensure alignment between forecasts, financial reporting, and revenue recognition.
• Drive continuous improvement in FP&A processes, systems, and reporting capabilities to increase accuracy, efficiency, and speed of insights.
• Lead, mentor, and develop the global FP&A team, fostering a culture of high performance, analytical rigor, and business partnership.
• Manage the team's workload, priorities, and professional development to ensure the department meets the evolving needs of the growing organization.

Senior Director, FP&A Revenue

Customer Success Manager

• Develop and implement comprehensive account plans for a portfolio of strategic higher education institutions, aligning Instructure’s solutions with institutional goals and evolving needs.
• Establish and maintain trusted partnerships with executive-level stakeholders, faculty, and IT leaders to understand their challenges, demonstrate the value of Instructure’s offerings, and drive impactful initiatives.
• Monitor customer health metrics, proactively identify potential risks, and execute strategies to ensure high satisfaction, retention, and long-term customer success.
• Lead regular business reviews to showcase ROI, highlight new product enhancements, and share best practices that maximize customer value and drive product adoption.
• Collaborate cross-functionally with sales, product, support, and professional services teams to advocate for customer needs and ensure a seamless, impactful customer journey.
• Identify and nurture upsell and cross-sell opportunities within existing accounts, working closely with sales to expand Instructure’s presence.
• Act as a subject matter expert on Instructure products (such as Canvas LMS, Impact, and Elevate) and their application within higher education environments.
• Educate customers on new platform features, industry trends, and best practices to help them realize the full potential of Instructure’s products.
• Serve as a strategic advisor, offering guidance and thought leadership to support customers’ educational technology initiatives.

Strategic Customer Success Manager, Higher Education

Director

• Lead, mentor, and scale a distributed TA team across North America, EMEA, and APAC. Foster a culture of accountability, empathy, and excellence.
• Serve as a trusted advisor to the C-suite and VPs, aligning talent headcount with long-term business goals and financial forecasts.
• Transform raw recruiting data into actionable insights. You’ll be responsible for tracking and optimizing KPIs like Quality of Hire, Cost-per-Hire, and Diversity sourcing efficacy.
• Be the internal champion for recruiting technology. You will identify and implement AI-driven tools to automate top-of-funnel sourcing, enhance candidate screening, and remove administrative friction.
• Standardize global interview training, employer branding initiatives, and onboarding handoffs to ensure a world-class candidate experience.

Director, Talent Acquisition

Marketing

• Lead the Marketing PMO: Manage and mentor a team of project managers; establish global standards, workflows, and governance (including RACI frameworks) that bring "order to the chaos" of a high-volume marketing organization.
• Build Operational Infrastructure: Implement and optimize the tech stack (Asana, AI-enabled workflows, and productivity platforms) to streamline collaboration and identify execution bottlenecks before they happen.
• Scale the Model Globally: Partner with international marketing leads to deploy the PMO model across global regions, ensuring a "Glocal" balance of consistency and regional flexibility.
• Drive Cross-Functional Alignment: Serve as the primary marketing representative within Instructure’s enterprise PMO. You will bridge the gap between marketing, product, and sales to ensure our OKRs are tracked and achieved.
• Partner with Marketing Leadership: Work as a strategic peer to Business Unit leads, Product Marketing, and Digital teams to prioritize resources, coordinate major launches, and keep the CMO informed of operational health and risks

Director, Marketing PMO

• Lead the annual operating plan process and quarterly forecasting cycles, ensuring alignment with corporate strategic objectives and growth targets.
• Develop and maintain SaaS financial metrics and models to support strategic initiatives and potential M&A analysis.
• Partner with the Executive Leadership Team to drive financial discipline and strategic focus across all departments.
• Present detailed financial analysis, commentary on business performance, and recommended actions to the CEO, CFO, executive leadership team.
• Provide in-depth analysis of financial results, identifying key drivers of variances against budget, forecast, and prior periods.
• Develop and monitor key performance indicators and SaaS metrics to evaluate business health and efficiency.
• Drive continuous improvement in FP&A processes, systems, and reporting capabilities to increase accuracy, efficiency, and speed of insights.
• Lead, mentor, and develop the global FP&A team, fostering a culture of high performance, analytical rigor, and business partnership.
• Manage the team's workload, priorities, and professional development to ensure the department meets the evolving needs of the growing organization.

Senior Director of Financial Planning, Analysis

• Sell Canvas to new clients in the Northeast Region (CT, DE, DC, ME, KY, TN, NY, NH, NJ, PA ,RI, VA, VT, MA, WV)
• Residing in the Northeast or within convenient travel distance to the region.
• Share new insight that helps prospects properly evaluate different solutions.
• Prepare and tailor messaging for prospective clients.
• Help guide prospective client through the purchasing process to meet agreed upon timelines.
• Accurately forecast your quarterly and annual performance.
• Develop sales strategies to increase client pipeline.
• Properly navigate through institutions to build numerous relationships with key buyers.
• Consistently meet/exceed sales quotas within specified time frame.
• Partner with Regional Directors and clients in the field to gain referrals and build market share.
• Log accurate account information into Salesforce CRM in a timely manner

Regional Director – Higher Education

Human Resources

• Partner with leaders to understand business priorities and translate them into HR strategies.
• Advise on organizational design, workforce planning, and change initiatives.
• Use data and insights to inform decision-making and identify workforce trends.
• Support performance management, goal setting, and development planning.
• Partner on succession planning and leadership development.
• Identify capability gaps and recommend development solutions.
• Coach managers on performance management, workplace concerns, and policy interpretation.
• Support or conduct investigations and ensure fair, consistent outcomes.
• Promote a positive, compliant, and respectful work environment.
• Partner on compensation decisions, promotions, and role alignment.
• Support merit planning, market reviews, and internal equity analysis.
• Contribute to headcount planning and budget alignment.
• Support restructures, business transformations, and change management efforts.
• Drive engagement and culture initiatives.
• Facilitate communication and adoption of organizational changes.
• Ensure compliance with employment laws and company policies.
• Partner with HR Centers of Excellence to deliver integrated solutions.
• Promote consistent application of HR programs and practices.

HR Business Partner

Platform Engineer

• Design and implement APIs and domain services that enable rapid feature development from our product teams focused on agentic experiences;
• Build scalable AWS infrastructure for MCP interactions;
• Create developer tooling and documentation that makes integration with your services intuitive and easy;
• Establish best practices for AI and MCP use at Instructure, considering things like auditability, cost, and performance;
• Collaborate with product teams to understand their needs and solve them with platform capabilities;
• Design, develop, and maintain scalable and performant APIs;
• Write clean, maintainable, and well-documented code;
• Participate in code reviews and provide and receive constructive feedback;
• Fully embrace AI-assisted software engineering, while demonstrating exceptional software and system design to direct AI tools to build production grade software

AI Platform Engineer, AI Fabric Team

HUF 1,600,000 - HUF 2,000,000 per month

Account Executive

• Schedule five (5) “1st new meetings” per week.
• Deliver five (5) “1st new meetings” per week.
• Schedule and hold a weekly meeting with a corresponding Sales Development Representative (SDR) to plan and execute territory strategy for pipeline creation.
• Build $20,000-$40,000 in new sales opportunities each week, depending on territory assignment.
• Maintain all __Current Quarter__ Opportunities with accurate contacts, close dates, and Firm Future Commitments (FFCs).
• Make incremental progress to successfully attaining annual quota by year end.
• Manage a fully ramped annual sales quota of $600,000 - $800,000 and a sales pipeline of $1.5-2M.
• 25-50% Travel within assigned territory.
• Creating, Implementing, and Maintaining an annual territory plan
• Executing a prospecting methodology as part of their regular routine
• Managing an enterprise solution sale with a 6 to 12 month purchasing cycle and multiple buyers. Quarterbacking the sale through the entire sales process ending after the transition to a Customer Success Manager.
• Continually learning about new products and improving selling skills. The Account Executive (Parchment Pathways) is required to attend training events throughout the year and expected to participate in self-paced tutorial learning when appropriate.
• Providing regular reporting of pipeline and forecasts using SalesForce.
• Keeping abreast of competition, competitive issues and products.
• Attending and participating in sales meetings, product seminars, and trade shows.
• Preparing written presentations, reports, and price quotations.
• Conducting and managing contract negotiations.
• Ability to upsell and sell additional products/services into existing clients.

Account Executive, HIED

Learning and Development

• Convey basic knowledge of the Instructure Learning Platform to clients and serve as an expert for Instructure products.
• Coordinate client projects on key initiatives and provide best practices and guidance to achieve the desired results of those key initiatives.
• Collaborate with other services team members and actively participate in project planning and delivery activities.
• Use critical thinking and research to develop actionable insights and efficient solutions to problems of moderate scope.
• Demonstrate the ability to be organized, adaptable, and timely with limited support from others.
• Listen to client needs and customize deliverables to client use case(s), goals, and plans with limited support from others.
• Deliver standard and custom training agendas and sessions to groups of varying sizes, audiences and experience levels.
• Develop and maintain training curriculum and materials, including videos and self-paced online courses.
• Provide consulting advice to a variety of education sectors to increase platform usage and adoption.
• Guide clients with change management initiatives.
• Support clients advanced use of Instructure’s products through training efforts, consultation, and alignment of pedagogical objectives with platform functionality.
• Deliver online webinars, onsite training, and participating in other internal training scenarios as needed.
• Research and understand client needs and objectives to support customisation of services, growth of services offerings and improved client experience.
• Identify areas where additional support, training, or consulting are needed to support client objectives.
• Participate in team projects that support goals and initiatives of the department.
• Demonstrate the ability to be organized, adaptable, and timely with limited support from others.
• Seek opportunities for professional learning and reflect on feedback.
• Set forecasts on all project tasks and milestones, ensure revenue recognition processes are completed, and escalate risks to missing forecasts to leadership.