Instructure

Human Resources

• Partner with leaders to understand business priorities and translate them into HR strategies.
• Advise on organizational design, workforce planning, and change initiatives.
• Use data and insights to inform decision-making and identify workforce trends.
• Support performance management, goal setting, and development planning.
• Partner on succession planning and leadership development.
• Identify capability gaps and recommend development solutions.
• Coach managers on performance management, workplace concerns, and policy interpretation.
• Support or conduct investigations and ensure fair, consistent outcomes.
• Promote a positive, compliant, and respectful work environment.
• Partner on compensation decisions, promotions, and role alignment.
• Support merit planning, market reviews, and internal equity analysis.
• Contribute to headcount planning and budget alignment.
• Support restructures, business transformations, and change management efforts.
• Drive engagement and culture initiatives.
• Facilitate communication and adoption of organizational changes.
• Ensure compliance with employment laws and company policies.
• Partner with HR Centers of Excellence to deliver integrated solutions.
• Promote consistent application of HR programs and practices.

HR Business Partner

Platform Engineer

• Design and implement APIs and domain services that enable rapid feature development from our product teams focused on agentic experiences;
• Build scalable AWS infrastructure for MCP interactions;
• Create developer tooling and documentation that makes integration with your services intuitive and easy;
• Establish best practices for AI and MCP use at Instructure, considering things like auditability, cost, and performance;
• Collaborate with product teams to understand their needs and solve them with platform capabilities;
• Design, develop, and maintain scalable and performant APIs;
• Write clean, maintainable, and well-documented code;
• Participate in code reviews and provide and receive constructive feedback;
• Fully embrace AI-assisted software engineering, while demonstrating exceptional software and system design to direct AI tools to build production grade software

AI Platform Engineer, AI Fabric Team

HUF 1,600,000 - HUF 2,000,000 per month

Account Executive

• Schedule five (5) “1st new meetings” per week.
• Deliver five (5) “1st new meetings” per week.
• Schedule and hold a weekly meeting with a corresponding Sales Development Representative (SDR) to plan and execute territory strategy for pipeline creation.
• Build $20,000-$40,000 in new sales opportunities each week, depending on territory assignment.
• Maintain all __Current Quarter__ Opportunities with accurate contacts, close dates, and Firm Future Commitments (FFCs).
• Make incremental progress to successfully attaining annual quota by year end.
• Manage a fully ramped annual sales quota of $600,000 - $800,000 and a sales pipeline of $1.5-2M.
• 25-50% Travel within assigned territory.
• Creating, Implementing, and Maintaining an annual territory plan
• Executing a prospecting methodology as part of their regular routine
• Managing an enterprise solution sale with a 6 to 12 month purchasing cycle and multiple buyers. Quarterbacking the sale through the entire sales process ending after the transition to a Customer Success Manager.
• Continually learning about new products and improving selling skills. The Account Executive (Parchment Pathways) is required to attend training events throughout the year and expected to participate in self-paced tutorial learning when appropriate.
• Providing regular reporting of pipeline and forecasts using SalesForce.
• Keeping abreast of competition, competitive issues and products.
• Attending and participating in sales meetings, product seminars, and trade shows.
• Preparing written presentations, reports, and price quotations.
• Conducting and managing contract negotiations.
• Ability to upsell and sell additional products/services into existing clients.

Account Executive, HIED

Learning and Development

• Convey basic knowledge of the Instructure Learning Platform to clients and serve as an expert for Instructure products.
• Coordinate client projects on key initiatives and provide best practices and guidance to achieve the desired results of those key initiatives.
• Collaborate with other services team members and actively participate in project planning and delivery activities.
• Use critical thinking and research to develop actionable insights and efficient solutions to problems of moderate scope.
• Demonstrate the ability to be organized, adaptable, and timely with limited support from others.
• Listen to client needs and customize deliverables to client use case(s), goals, and plans with limited support from others.
• Deliver standard and custom training agendas and sessions to groups of varying sizes, audiences and experience levels.
• Develop and maintain training curriculum and materials, including videos and self-paced online courses.
• Provide consulting advice to a variety of education sectors to increase platform usage and adoption.
• Guide clients with change management initiatives.
• Support clients advanced use of Instructure’s products through training efforts, consultation, and alignment of pedagogical objectives with platform functionality.
• Deliver online webinars, onsite training, and participating in other internal training scenarios as needed.
• Research and understand client needs and objectives to support customisation of services, growth of services offerings and improved client experience.
• Identify areas where additional support, training, or consulting are needed to support client objectives.
• Participate in team projects that support goals and initiatives of the department.
• Demonstrate the ability to be organized, adaptable, and timely with limited support from others.
• Seek opportunities for professional learning and reflect on feedback.
• Set forecasts on all project tasks and milestones, ensure revenue recognition processes are completed, and escalate risks to missing forecasts to leadership.

Learning Consultant

Sales

• Own the global sales compensation strategy and roadmap
• Translate corporate priorities into incentive levers that drive GTM outcomes
• Lead modeling, design and deployment of simple, scalable sales compensation plans, SPIFFs, and recognition programs that are in general alignment with best practices
• Develop new incentive frameworks that improve sales performance
• Serve as an advisor to senior GTM and executive leadership
• Drive scalable processes/systems and governance between Salesforce.com and the Performio commission system
• Work in close collaboration with Finance on a monthly and quarterly basis to ensure timely and accurate commissions calculations
• Conduct market research and competitive analyses to maintain program effectiveness
• Manage high-impact compensation projects and process improvements
• Maintain and evolve the quarterly quota agreements, sales compensation plan, related policies and rules of engagement
• Oversee plan documentation, approvals, and signatures
• Own creation and maintenance of sales compensation training materials
• Deliver streamlined sales new hire and ongoing training for sales compensation programs so the revenue teams have a clear understanding of how they are compensated
• Own compensation escalations beyond Finance or shared services teams
• Lead sales compensation committee to resolve escalations for splits or other commissions

Director of Global Sales Compensation Strategy

Data Scientist

• Design and build knowledge tracing and longitudinal learner models that support mastery and progression features surfaced to customers
• Define mastery and progression signals, model targets, and evaluation criteria aligned to learning outcomes and product requirements
• Build robust training and scoring approaches for noisy, incomplete, and evolving learner interaction data
• Lead evaluation for validity, calibration, stability over time, interpretability, and failure modes, not just predictive accuracy
• Partner with engineering to productionize learner models into reliable services, including deployment, monitoring, and iteration loops
• Collaborate with product and learning partners to translate learning theory into scalable product systems and to communicate model behavior and limitations clearly

Senior Applied Data Scientist, Learner Modeling

HUF 1,600,000 - HUF 2,200,000 per month

AI Engineer

• Design, build, and ship production retrieval systems that power AI product capabilities
• Own vector store selection and operation, including scalability, latency, reliability, cost, and multi-tenant design
• Build indexing and refresh pipelines (chunking, embedding generation, backfills, deletes, versioned indices)
• Implement semantic retrieval patterns, including embeddings, similarity search, metadata filtering, and reranking
• Define and run retrieval evaluation: gold sets, offline metrics, slice analysis, drift detection, and regression gates
• Partner with platform engineers on CI/CD, service templates, monitoring, and incident readiness while owning retrieval correctness and evolution

Senior Applied AI Engineer – Retrieval and Semantic Systems

• Build and improve CI/CD workflows for ML/AI services across development, staging, and production environments
• Establish reusable service templates and “golden path” patterns for AI microservices (logging, metrics, tracing, config, secrets, versioning)
• Design and operate orchestration patterns for batch and online workloads on AWS
• Define operational standards for AI services: monitoring, alerting, SLOs, runbooks, incident readiness, and rollback strategies
• Partner with applied AI and research teams to productionize prototypes into stable services without slowing iteration velocity
• Influence platform architecture and engineering standards across a growing Applied AI team

Senior AI/ML Platform Engineer

Art Director

• Oversee creative execution
• Partner with the Global Creative Director to lead the development and execution of all brand and digital collateral. Ensure projects are delivered on brand, on time, and within budget. This includes concept development, design, copywriting, and production.
• Maintain brand consistency
• Ensure all creative output adheres to established brand guidelines and maintains a consistent brand voice and visual identity across all channels.
• Present creative concepts
• Confidently present creative concepts and campaign ideas to internal stakeholders, clearly articulating the strategic rationale and creative vision behind each initiative.
• Stay ahead of trends
• Monitor industry trends, emerging technologies, and creative best practices. Leverage insights and data from multiple sources to inform creative strategy and identify opportunities for innovation.
• Manage resources
• Effectively manage creative resources, including budget allocation, vendor relationships, and project timelines, to ensure efficient and high-quality delivery.
• Collaborate cross-functionally
• Partner closely with marketing teams (segments, communications, and digital), customer experience, product marketing, and sales to ensure creative initiatives are aligned and integrated across the organization.
• Provide constructive feedback
• Offer regular, actionable feedback to team members to support their professional growth and improve overall creative output.
• Champion creative excellence
• Promote a culture of creativity, collaboration, and excellence within the team and across the organization.

Associate Creative Director

Product Designer

• Play an influential role in designing workflows for educators, students, and people that support teaching and learning
• Partner closely with product managers and developers to solve complex problems and ensure the highest quality solutions
• Be an advocate for A11y best practices
• Work with a rapid, iterative mindset, being open and flexible to changes based on user feedback
• Initiate and lead research activities with our customers and users
• Measure the success of products after release
• Build prototypes for user testing
• Use and contribute to a design system to create products with consistent interactions and a shared visual language
• Collaborate with Product and Engineering to ensure the highest quality designs and functionality

Senior Product Designer

Customer Success Manager

• Client Relationship Management: Develop and maintain strong, positive relationships with a portfolio of assigned customers, serving as their primary point of contact and advocate within Instructure.
• Onboarding & Adoption: Guide new and existing customers through successful onboarding processes, ensuring seamless implementation and initial product adoption.
• Proactive Engagement & Value Realization: Regularly engage with customers to understand their evolving needs, identify opportunities for product optimization, and demonstrate the ongoing value of Instructure solutions through business reviews and strategic discussions.
• Risk Mitigation & Issue Resolution: Proactively identify potential risks to customer satisfaction and retention, working collaboratively with internal teams (support, product, sales) to address and resolve issues promptly and effectively.
• Renewal & Expansion: Partner with sales teams to ensure high rates of customer retention and identify opportunities for upsell and cross-sell of additional Instructure products and services.
• Product Expertise: Maintain a deep understanding of Instructure's product suite, including new features and functionalities, to effectively educate and advise customers.
• Customer Feedback & Advocacy: Gather customer feedback and insights, communicating them to internal product and development teams to drive continuous improvement. Act as a customer advocate within Instructure.
• Strategic Planning: Collaborate with customers to develop and execute strategic plans that align Instructure solutions with their organizational goals and objectives.

Customer Success Manager – Higher Education

Full-stack Engineer

• Contribute to the design and build of production features in Rails, TypeScript, and React
• Implement serverless/edge APIs and jobs on AWS (e.g., Lambda, API Gateway, S3/CloudFront, EventBridge/Queues).
• Collaborate on data modeling and ship performant Postgres queries (migrations, indexing, connection mgmt, query optimization).
• Build for international audiences: i18n/l10n pipelines, time-zone correctness, and data residency considerations.
• Instrument services with logs/metrics/traces (OpenTelemetry or similar) and contribute to incident ready observability.
• Follow and promote accessibility (WCAG aware UI), testing (unit/integration/e2e), CI/CD, and participate in code reviews.
• Collaborate with peers, Product/Design, and contribute to technical discussions.

Software Engineer

• Manage key Customer Relationships acting as a strategic partner to identify and communicate value.
• Manage the Instructure customer experience for all customers within your territory
• Work collaboratively with Sales and Renewals to increase market share from the existing account base and identify new business-to-business opportunities
• Act as liaison between the customer and Instructure
• Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
• Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.
• Accountable for Customer Satisfaction and working closely with Sales and Renewals to achieve growth targets.

Senior Customer Success Manager, Business and Government

Director

• Own the end-to-end design, implementation, and refinement of enablement programs that align with business goals and drive team effectiveness.
• Establish and maintain scalable enablement processes, ensuring consistency and efficiency across teams.
• Lead a team of US-based enablement professionals that support go-to-market and product enablement for NORAM K12, Higher Ed, and Business & Government sectors.
• Drive the adoption of our customer journey methodology, WinningByDesign by reinforcing key concepts in product and professional development enablement programs. Partner directly with sales and CX leaders to ensure the methodology is foundational to coaching practice and top of mind for leader and peer-led professional development activities.
• Support the implementation and adoption of existing productivity tools (e.g. SalesForce.com, Clari, GainSight) and new go-to-market tools when applicable.
• Collaborate with global teammates (enablement, revenue operations, sales/success leadership, product marketing, product specialists, and marketing) on project priority, delivery method, and the scheduling of enablement initiatives.
• Support and participate in the maintenance, curation, and update of playbooks, enablement program content, courses, and pathways.
• Partner with the Sr. Director of Revenue Enablement to align enablement strategy with Instructure OKRs and consistency across our global enablement activities
• Utilize data-driven insights and analytics to assess program effectiveness and drive strategic programs.
• Contribute to the planning and execution of sales kickoff events to align teams on goals, strategies, and product updates.
• Stay current on industry best practices, trends, and emerging technologies to continuously optimize enablement strategies.

Director, Enablement

Project Manager

• Assist in the development of project plans, schedules, and resource allocation.
• Track project progress, identify potential roadblocks, and report status to senior project managers and stakeholders.
• Facilitate project meetings, including scheduling, preparing agendas, and documenting minutes and action items.
• Coordinate with cross-functional teams (e.g., engineering, product, QA, design) to ensure alignment and task completion.
• Manage project documentation, including requirements, design specifications, and test plans.
• Support the identification and mitigation of project risks and issues.
• Communicate project updates, changes, and decisions to relevant team members and stakeholders.
• Contribute to process improvement initiatives within the project management team.
• Assist in the preparation of project reports and presentations