Technical Consultant

Instructure

Technical Consultant responsible for implementing and configuring products for Instructure. Collaborating with customers to assess needs and provide technical solutions.

Posted 7/2/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Work with internal resources and end users to determine technical requirements for authentication, SIS integration, etc.
Assess, evaluate, and propose technical solutions according to customer needs and constraints
Provide technical consultation and assistance for internal resources and customers including best practices and opportunities for efficiency improvement
Pilot and test new middleware software designed to assist in transferring data between customer data source software and Canvas
Maintain solution ownership from planning to delivery
Ensure proper documentation is complete, current, and stored appropriately from task start to finish
Focus on clear and concise communication, both oral and written, to ensure proper expectations are set and comprehension of complex and technical topics is established
Build and maintain custom tools to increase workflow and productivity for the team
Minimize Instructure’s exposure and risk as it applies to technical integrations and configurations

Requirements

What you’ll need

Bachelor’s Degree in related field
2+ years experience in SaaS-based implementations or technical support
Technical expertise with multiple identity provider authentication systems - CAS, SAML, LDAP, OAuth
Experience with SQL and Relational Data Models
Experience and familiarity in working with APIs
Outstanding written and oral communication skills
Strong interpersonal skills and customer focus
Ability to learn, understand, and apply new technologies
Some experience with a programming language strongly preferred
Ability to elicit cooperation from a wide variety of sources, including end users, upper management, and other departments
Can conform to shifting priorities and timelines through analytical and problem-solving capabilities
Experience working in higher education or K12 experience preferred

Benefits

Comp & perks

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

ATS Keywords

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Hard Skills & Tools

Identity Provider Authentication SystemsSQLRelational Data ModelsAPIsProgramming Language

Soft Skills

Outstanding Written CommunicationOutstanding Oral CommunicationInterpersonal SkillsCustomer FocusAnalytical Problem-Solving