Senior Renewal Representative

Instructure

Senior Renewal Representative managing medium and large-scale renewal accounts at Instructure. Collaborating with customer success teams to ensure customer retention and expansion strategies.

Posted 6/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal accounts and developing strategies to enhance customer retention and growth. Proficient in negotiation, analytical thinking, and process improvement to drive operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementNegotiation SkillsAnalytical ThinkingCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal ManagementData AnalysisForecastingProcess ImprovementContract Negotiation

Soft Skills

Customer Relationship ManagementCollaborationCommunication

Tools & Technologies

SalesforceGainsightClari

Industry Keywords

Renewal AccountsCustomer RetentionPerformance MetricsOperational Efficiency

About the role

Key responsibilities & impact

Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities.
Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.
Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.
Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks.
Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments
Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.
Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
Track and report on key renewal performance metrics to identify trends and inform process improvements.

Requirements

What you’ll need

3–5 years of experience in customer success, account management, or renewal management roles.
Proven ability to manage and grow customer relationships, with experience handling high-value accounts.
Negotiation Skills: Strong ability to navigate complex discussions to drive mutually beneficial outcomes.
Analytical Thinking: Capability to analyze usage data, identify trends, and apply insights to renewal strategies.
Process Improvement: Ability to identify inefficiencies and contribute to operational enhancements.
Advanced proficiency with CRM systems like Salesforce, Gainsight, and Clari.

Benefits

Comp & perks

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection