Infobip

Full-stack Engineer

• Design, build, and maintain complex backend services primarily using Java and the JVM ecosystem.
• Work on distributed, multithreaded systems that support automation, orchestration, and 2-way communication platforms such as AgentOS.
• Contribute to feature development and unification across multiple SaaS products, including Answers and Moments and AI Agents.
• Contribute to frontend development using React and TypeScript.
• Collaborate closely within a small, cross-functional initiative team, participating in plannings, reviews, and retrospectives.
• Write and maintain unit and integration tests to ensure reliability, scalability, and long-term maintainability of the systems.
• Apply an AI-first mindset, including exploring and integrating AI or LLM-based capabilities into product features where relevant.

Senior Full-Stack Engineer

General Counsel

• Advise internal business partners on commercial matters and provide entrepreneurial, pragmatic, and business-focused legal guidance related to commercial contracts.
• Draft, review, redline, and negotiate a wide range of inbound and outbound commercial agreements, including MSAs, SOWs, NDAs, customer, partner, and vendor agreements.
• Support sales teams by identifying legal risks and proposing commercially reasonable solutions aligned with business objectives
• Manage legal work intake, contract workflows, and prioritization of requests using internal tools such as Salesforce
• Maintain, improve, and help scale contract templates, playbooks, and commercial contracting processes to increase efficiency and consistency
• Collaborate with Legal team members to centralize knowledge and contribute to scalable legal processes and continuous improvement initiatives
• Maintain contract databases, organize agreements, and support special legal projects as needed

Commercial Counsel Associate

Translator

• Provision and maintain Sonus / Cataleya translations
• Configure SIP/ISUP/ISDN trunk group provisioning
• Perform ISUP TCIC data-fill and SS7 / STP route-set provisioning
• Call flow routing
• Troubleshooting customer/network issues
• TDM/SIP grooms & customer Maintenance (includes off hours)
• Execute end-to-end SIP interoperability testing with customers (including off-hours when required)
• Support Toll-free and LNP services
• Complete other duties as assigned by your supervisor or key stakeholders
• Own end-to-end translations and provisioning activities for customer and carrier services
• Act as a technical escalation point for translation-related topics
• Collaborate cross-functionally with Network Engineering, Provisioning, and Customer Implementation teams

Translation Engineer

Business Development Rep

• Support outbound prospecting and lead generation activities across target markets
• Conduct market research on industries, potential customers, and competitor activity
• Assist in maintaining CRM records and keeping the sales pipeline up to date
• Help prepare sales presentations, proposals, and business reports
• Support customer outreach through email, LinkedIn, and other digital channels
• Coordinate with internal teams including Sales, Marketing, and Solution Engineering
• Assist in organizing webinars, events, and marketing campaigns
• Monitor industry trends and provide insights to the team
• Provide day-to-day operational and administrative support to the business development function

Business Development Intern

Customer Success Manager

• Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth — through regular meetings, sharing Infobip's strategy and roadmap, and helping position against competitors
• Serve as the primary point of contact for all SaaS matters, maximising product adoption and platform usage
• Orchestrate cross-functional resources inside and outside Squads to fulfil customer requirements and drive business success
• Be the voice of the customer back to Infobip's Product SaaS organisation — communicate trending feedback and ideas
• Drive customer participation in business events, webinars, case studies, testimonials, product discovery sessions, and etc
• Ensure customers are kept up to date on relevant Infobip policy changes
• Own and create success plans for SaaS customers beyond the first 90 days. Monitor account health and proactively address SaaS risk with mitigation plans
• Maintain high customer satisfaction and nurture customers as Infobip advocates
• In partnership with cross-functional teams, identify and develop SaaS cross-sell opportunities within assigned accounts
• Support the Customer Growth Executive in driving SaaS cross-sell opportunities within the existing CPaaS customer base
• Participate in post-purchase product feature updates and demonstrations
• Ensure high SaaS renewal rates and meet quarterly retention, usage, adoption, and CSQL KPIs
• Collaborate with the Customer Growth Executive to prepare and deliver customer business reviews
• Actively shape how Infobip delivers end-to-end customer experience by bringing the customer perspective to internal stakeholders
• Contribute to the global customer success community through knowledge sharing and cross-regional best practice transfer
• Collaborate closely with Customer Growth Executives and Product Sales Experts to achieve defined goals
• Maintain excellent knowledge of Infobip products, platform, customer use cases, competitive landscape, and industry trends

Customer Success Executive

Network Operations

• The Network Operations Associate is responsible for ordering and managing telecommunications circuits and trunks across our network operations workflow.
• This includes working with T1, MUX, and DS3 (types of network circuits), Meet Points (connection points between carrier networks), and Trunks (the traffic channels built on top of a circuit to carry calls).
• The role involves processing new, augment, downsize, and disconnect orders for trunking-only and combination orders, as well as new and disconnect orders for MUX and DS3 circuits.
• The ideal candidate will utilize Incumbent Local Exchange Carrier's (ILEC) online portals.
• They will also use Neustar (a third-party order management platform) for processing orders, checking statuses, managing rejects/resolution, clarifying error status (jeop) notifications, and obtaining accurate service order completions.
• Strive for order accuracy, conduct follow up, and escalate with the service provider based on standard response intervals
• Conduct research on historical data to verify clarifications based on current inventory
• Foster relationships with ILECs and providers to successfully implement network changes in a timely manner
• Work with the Testing team to resolve issues with trunk and transport orders
• Assist with process documentation
• Submit requests for SS7 (a protocol used to set up and manage calls across carrier networks) implementation and disconnect
• Assist PSTN (Public Switched Telephone Network — the traditional telephone network) customers to resolve issues with ordering and completion.

Network Operations Associate

Solutions Engineer

• Our Solutions Engineer will be a mediator between Infobip and customer deployers/development technical teams, providing an accurate technical solution and expertise.
• The engineer in this role takes part in the activities for Infobip’s customers product proposals, deployments, connectivity and integrations, improvement of their current implementations, solution design and delivery.
• In order to deliver the desired business results, Solution Engineers collaborate with the regional teams and act as a project manager or assist the more experienced project leads.
• Have a strong knowledge of all technical aspects of Infobip’s products and solutions.
• Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.
• Integrate Infobip Products into our clients’ systems (custom-scripted API, SFTP and other solutions over CPaaS, SaaS services).
• Can identify new and innovative use cases for Infobip’s products and solutions.
• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.
• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.
• Conduct demos, POCs and solution integration enablement sessions for customers and document with meeting minutes summaries.
• Ensure the highest degree of customer satisfaction during the implementation of the project.
• Collect the technical requirements and design technical solutions and service integration plans.
• Deliver detailed and accurate technical documentation.
• Handle the technical and security questionnaires.
• Ensuring that all the projects are delivered on time, within scope and budget.
• The engineer on this level focuses on learning Infobip’s products and solutions as well as the business processes.

• Develop, maintain, monitor, and troubleshoot your team services on Infobip’s platform.
• Have full ownership of the code you produce.
• Write well designed, testable, and scalable code by clean code principles.
• Have a general overview and understanding of the interactions and dependencies in the entire system.
• Grow towards full stack development and for us, this means working primarily on backend development but also expanding your knowledge on frontend development, system design and alerting and monitoring tools.
• Work within the agile framework (Scrum, LeSS) in close collaboration with Product Management.
• Participate with your team in agile practices such as sprint planning and retrospectives.
• Expand and improve your knowledge and be a part of the engineering community.

AI Software Engineer

Growth Marketing

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth.
• Serve as a focal point for client when it comes to meeting client’s business and technical expectations.
• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients.
• Work closely with Customer Success for existing and future SaaS business.
• Analyze and forecast client's traffic, ensuring ongoing business growth and maximizing profit/revenue.

Account Head – Growth, South India

Support Engineer

• Provide technical support and guidance to team members and clients
• Lead and manage a team of technical support professionals
• Drive operational excellence and the continuous improvement of support processes
• Collaborate with cross-functional teams to resolve complex technical issues
• Monitor team performance and customer satisfaction metrics
• Develop and implement training programs for team members
• Foster a culture of accountability, teamwork, and high performance

Technical Support Team Lead

Analyst

• Download bank statements from multiple bank accounts of the company.
• Perform cash application by accurately posting customer payments in ERP systems
• Maintain cash books /activity tracker daily.
• Investigate and resolve unidentified/unapplied cash (Other Receivables)
• Work closely with collections/invoicing teams to correct misapplied cash
• Prepare and share customer statements on a periodic basis
• Perform bank reconciliation support related to incoming receipts
• Process customer invoice postings as required
• Collaborate with internal teams (Collections, Billing, Sales) for issue resolution

Cash Applications Analyst

Sales Development Rep

• Contribute to building advanced global communication solutions
• Collaborate with teams worldwide
• Shape how businesses connect and communicate with customers

Sales Development Intern

Product Analyst

• Own product analytics for your area: define metrics, identify gaps in measurement, and ensure data quality
• Design, plan, and analyze A/B tests - including determining sample size, statistical significance, and when to call results
• Conduct funnel, cohort, and segmentation analysis to identify bottlenecks and opportunities
• Build interactive dashboards tailored to stakeholder decision-making needs, not just reporting
• Co-define behavioral metrics with product and engineering and ensure instrumentation captures what matters
• Translate findings into product implications and clear recommendations - not just charts
• Monitor user behavior from acquisition through activation and retention
• Challenge assumptions with data - push back when the numbers don't support the hypothesis
• Use AI-assisted workflows for data exploration, anomaly detection, and pattern recognition

• Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, sharing Infobip strategy and roadmap, and positioning Infobip against competitors.
• Act as the focal point for client business and technical expectations, including technical escalations, product and service adoption, and communicating customer feedback to Product teams.
• Meet and exceed quarterly KPIs, with a strong focus on gross profit, margin percentage, cross-sell opportunities, NRR, and Tier 2 to Tier 1 transitions.
• Work closely with Customer Success to support existing and future SaaS business.
• Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup aligned with agreed business scope, including account creation, routing, sender registration, and content filtration.
• Monitor client health in cooperation with Revenue Assurance, taking actions to minimize financial and operational risks.
• Analyze and forecast client traffic, reacting proactively to ensure business continuity, minimize losses, and maximize revenue and gross profit.
• Collaborate with the Self Service team during customer transitions to Self Service or upgrades to Managed services, ensuring smooth internal and external handovers.
• Use internal tools to set up accounts, monitor and troubleshoot client traffic, and update all client activities and opportunities in dedicated systems.

Mid Market Customer Growth Executive

Payroll

• Act as a Regional Payroll Process Owner, overseeing end-to-end payroll operations across multiple EU countries
• Execute payroll activities within agreed deadlines and in compliance with company policies, work-time regulations, and labor laws
• Review payroll calculations, including earnings, deductions, taxes, and employer costs, ensuring accuracy before final approval and funding
• Prepare general ledger (GL) files and collaborate closely with the Finance team
• Maintain and manage relationships with payroll vendors
• Support audits, regulatory inspections, and payroll-related requests
• Drive implementation of changes resulting from legal requirements, corporate directives, business needs, or improvement initiatives
• Document and maintain standard operating procedures (SOPs) for assigned countries
• Handle employee payroll-related queries and daily operational questions