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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
account activationemail domain setupbilling address maintenanceuser account managementprice change implementationprocess evaluationoperational workload supportbulk updating pricesautomatic price featuresonboarding process facilitation
Soft Skills
collaborationsupervisionsuggesting process adjustmentssupporting initiativescustomer-facing support
Tools & Technologies
SalesforceCPQ SFSuper UserViberWhatsApp
Industry Keywords
customer accountsproduct activationtrial configurationcost reviewoperational improvement
About the role
Key responsibilities & impact- Assist in the activation of accounts and products, following established procedures.
- Aid in setting up email domains, ordering numbers, and other activities to support account activation.
- Assist in configuring free trial and test senders for accounts.
- Support the creation and management of user accounts, under supervision.
- Assist with setup and maintenance of billing addresses.
- Learn to implement Automatic Price features on the account level.
- Support price changes and route updates for accounts.
- Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners.
- Aid in implementing Automatic Price Update features for customers under guidance.
- Support other ongoing company initiatives as assigned.
- Assist in operational workload to support Customer-facing organization (e.g., bulk updating prices in CPQ SF).
- Learn to evaluate internal processes and identify areas for improvement under supervision.
- Assist in suggesting process adjustments to optimize operational work.
- Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.
- Learn to facilitate the smooth onboarding process for new accounts.
Requirements
What you’ll need- Assist in the activation of accounts and products, following established procedures.
- Aid in setting up email domains, ordering numbers, and other activities to support account activation.
- Assist in configuring free trial and test senders for accounts.
- Support the creation and management of user accounts, under supervision.
- Assist with setup and maintenance of billing addresses.
- Learn to implement Automatic Price features on the account level.
- Support price changes and route updates for accounts.
- Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners.
- Aid in implementing Automatic Price Update features for customers under guidance.
- Support other ongoing company initiatives as assigned.
- Assist in operational workload to support Customer-facing organization (e.g., bulk updating prices in CPQ SF).
- Learn to evaluate internal processes and identify areas for improvement under supervision.
- Assist in suggesting process adjustments to optimize operational work.
- Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.
- Learn to facilitate the smooth onboarding process for new accounts.
Benefits
Comp & perks- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.