Infios

Analyst

• Provide comprehensive support through both phone and ticketing system.
• Gather initial information to understand and troubleshoot software-related issues.
• Document all relevant information accurately in the ticketing system.
• Assess and triage support cases, routing them to the appropriate internal teams.
• Maintain clear and concise communication with customers and internal teams.
• Meet defined SLAs for first response and resolution of support cases.
• Collaborate effectively with internal teams, external partners, and third-party vendors.
• Escalate tickets to appropriate teams or levels of support when necessary.
• Maintain a low percentage of cases escalated due to case hygiene or failure to meet SLA.
• Handle critical responses and escalate cases based on severity.
• Maintain a low call unanswered rate to ensure customer phone calls are promptly addressed.
• Resolve issues based on defined runbooks, policies, and procedures.
• Curate various types of documentation utilized to expand the footprint of the Tier 1 service.
• Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions.
• Meet or exceed the defined required customer service satisfaction score.

Service Desk Analyst

Support Engineer

• Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments
• Write and review SQL queries to validate data integrity; analyze execution plans and map workflows to underlying data structures
• Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic
• Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed
• Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation
• Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues
• Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations

Mid-Level Support Analyst

• Plan and execute small-scale software upgrades for hosted customer environments (BarTender, minor WA/WMS patches, configuration improvements), coordinating schedules with Cloud Operations and customers
• Validate pre-upgrade readiness and post-upgrade functionality using documented checklists and basic technical verification
• Lead mini-projects that require coordination between Support, Cloud Operations, Product Engineering, QA, Security, and Enterprise Data teams
• Interface with upstream data teams when data changes risk breaking downstream systems; coordinate validation and customer communication
• Drive the problem management process by coordinating with external departments that hold technical root cause analysis information, ensuring problems are documented and closed out
• Spot-check monitoring and alerting configurations for excessive noise, insufficient granularity, or missing coverage
• Work with Tier 1 and Tier 2 support teams to identify application-level signals that indicate customer impact but are not yet monitored
• Propose and implement alerting or dashboard improvements in coordination with the monitoring team
• Perform proactive environment health checks and recommend remediation actions
• Contribute to Knowledge Base maintenance: identify outdated articles, flag gaps, and coordinate updates
• Pick up operational tasks that fall outside the daily case queue but improve overall support quality (ServiceNow workflow testing, report generation, process validation)
• Document upgrade outcomes and update runbooks based on lessons learned

Global Support Analyst II

Full-stack Engineer

• Lead a development squad to design, build, and deliver high-quality software on time
• Provide technical guidance and mentor junior developers
• Ensure software products are of high quality and completed on time
• Participate in the Agile process and continuously improve product development methods

Senior Software Engineer

Customer Success Manager

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• Engage directly with your assigned supply chain, warehouse, or transportation customers to understand operational challenges and identify opportunities to improve efficiency
• Build trust and establish yourself as a subject matter expert throughout the customer journey
• Work across the Infios organization to understand who to involve for specific customer needs, including Product, Engineering, Support, Operations, and Sales
• Track and review customer KPIs so you can adapt strategies that support customer satisfaction and prevent escalations
• Serve as the primary point of contact for customer leadership during normal operations and escalation situations to ensure quick and accurate resolution
• Support Infios Executives in both internal and customer engagements, including product reviews and strategic discussions
• Understand the role of partners, integrators, and third-party systems involved in delivering Infios solutions
• Deliver remote and on-site presentations, product walkthroughs, and operational reviews for users, managers, and executives
• Proactively identify risks in customer environments and implement scalable approaches to prevent issues that could impact operations
• Collaborate with Product Development, Engineering, Operations, Sales, Customer Support, and Product Management to identify and resolve production risks
• Build and maintain formal Success Plans for each key customer, outlining goals, milestones, and expected outcomes
• Ensure that key points and messages delivered to customers are consistent across the Infios team and aligned with organizational requirements

Client Services Representative

• Serve as primary contact for client and carrier inquiries, resolving issues within defined SLAs
• Deliver system training (FAP Portal) to drive adoption and reduce repeat inquiries
• Prepare and distribute quarterly customer recaps and follow up on shipping data insights
• Support Customer Success by resolving issues escalated through shared channels
• Build strong client relationships to improve satisfaction and retention
• Process carrier payments accurately and on time, ensuring compliance with funding schedules
• Monitor client bank accounts and coordinate with Finance to ensure payment readiness
• Maintain accurate, up‑to‑date training and reference materials
• Partner with Finance, Operations, and Audit to resolve invoice and payment discrepancies
• Contribute to process improvement initiatives and cross‑training efforts

Client Services Analyst

Account Executive

• Manage client accounts and relationships
• Collaborate with internal teams to meet client needs
• Develop strategies for account growth
• Resolve client inquiries and issues

• Develop future technologies to relentlessly make supply chains better
• Collaborate with teams to streamline operations and improve efficiency
• Mentor peers and contribute to a learning culture
• Create technical options especially in code and system interactions
• Actively invest in technical skills to drive improvement

Software Engineer

Consultant

• Gather and document business requirements across order lifecycle processes
• Translate requirements into functional specifications and user stories specific to Infios OMS capabilities
• Facilitate workshops with global stakeholders (onshore/offshore)
• Act as a subject matter expert in Infios OMS best practices
• Configure order orchestration, sourcing, and fulfillment logic within Infios OMS
• Validate end-to-end order flows across distributed systems
• Define and execute UAT scenarios aligned to Infios OMS implementations
• Document knowledge transfer and handoffs

Functional Consultant

IT Support

• Develop and maintain the enterprise architecture vision and roadmap for Order Management and related O2C capabilities.
• Align architecture strategies with business goals, digital transformation initiatives, and technology standards.
• Define target-state architectures, capability models, and transition strategies for order management systems and supporting platforms.
• Lead the design of scalable, high-performance Order Management (OM) solutions across platforms such as Oracle OM, SAP SD/OMS, Salesforce OMS, Manhattan, Blue Yonder, or similar technologies.
• Provide architectural oversight on system enhancements, integrations, cloud migrations, upgrades, and new solution deployments.
• Ensure architectural consistency, performance, scalability, and security across all order management components.
• Partner with business stakeholders to understand order fulfillment workflows, pain points, and improvement opportunities.
• Work closely with application teams, integration teams, data architects, and enterprise architects to ensure cohesive solutions.
• Influence leadership and stakeholders through clear communication of architectural decisions and trade-offs.
• Design end-to-end integrations between order management systems and CRM, ERP, WMS, TMS, eCommerce, POS, and financial systems.
• Establish standards for data quality, data modeling, master data management (MDM), and system interoperability.
• Ensure real-time data synchronization for inventory accuracy, order status visibility, fulfillment orchestration, and customer notifications.
• Establish architectural standards, guidelines, patterns, and governance processes for OM and O2C systems.
• Conduct architecture reviews, assess solution proposals, and manage technical risk across programs and projects.
• Ensure adherence to security, compliance, and enterprise technology frameworks.
• Assess and optimize order processing performance, system stability, and throughput.
• Identify opportunities to streamline order flows, reduce manual touchpoints, and implement automation or AI-driven improvements.
• Evaluate emerging technologies, industry trends, and platforms to enhance future-state capabilities.

Enterprise Architect

• Conduct in-depth penetration tests on web applications, APIs, microservices, and internal SaaS components.
• Perform manual vulnerability discovery and exploitation following OWASP methodologies.
• Simulate adversarial attack scenarios and participate in RED Team exercises.
• Conduct cloud-focused penetration tests and configuration reviews (AWS, OCI and Azure).
• Test LLM/AI features for prompt injection, jailbreaking, data leakage, model manipulation, and other emerging threats.
• Develop custom proof-of-concept exploits where applicable.
• Work closely with engineering and product teams to provide clear remediation guidance.
• Use and customize security testing tools (Burp Suite, ZAP, Nmap, SQLMap, etc.).
• Develop scripts or small tools for automation or exploitation (Python, Bash, PowerShell, etc.).
• Effectively use AI tools (Microsoft Copilot, Claude etc.) to accelerate testing, generate payloads, summarize findings, and produce documentation.
• Create clear, detailed technical reports with reproduction steps and exploit evidence.
• Present findings to technical and leadership teams.
• Contribute to threat models and risk assessments.

TVM Analyst

Platform Engineer

• Champion a specification-first approach to AI development
• Build production-grade LLM and agentic AI applications using Spring AI
• Architect and operate AWS AI infrastructure alongside core AWS services
• Communicate technical concepts clearly to both technical and non-technical stakeholders
• Mentor engineers and conduct thorough code reviews

Senior AI Platform Engineer

Financial Planning and Analysis

• Own cloud infrastructure cost visibility across AWS, Azure, and Oracle, including key drivers such as compute, storage, and usage patterns
• Lead cloud spend planning (monthly, quarterly, annual) and build driver-based models for forecasting, capacity planning, and cost optimization
• Identify and drive cost efficiency initiatives, including rightsizing, reserved instances, and vendor pricing strategies
• Analyze cost-to-serve and SaaS / maintenance margin at a granular level
• Connect infrastructure usage and product decisions to financial outcomes
• Improve visibility into unit economics and scalability across products and services
• Act as the primary finance partner to Cloud Operations, DevOps, and IT, driving cost accountability and decision-making
• Lead budget management, forecasting, and ongoing operating discussions with 5–10 stakeholders
• Influence engineering and infrastructure decisions by translating technical drivers into financial impact
• Deliver clear, actionable reporting on cloud spend, including variance analysis and forward-looking insights
• Evaluate cloud investments, vendor strategies, and optimization initiatives through ad hoc analysis
• Translate complex data into insights that drive operational and financial decisions
• Improve cloud cost tracking, allocation methodologies, and reporting automation
• Partner with engineering and IT to enhance tagging, data quality, and cost transparency
• Help scale FinOps discipline and cost accountability across the organization

Senior FP&A Analyst, Cloud Operations & Support

Product Marketing

• Develop compelling product positioning and messaging that resonates with our target audience and differentiates Körber Supply Chain Software in the market
• Conduct market research to identify trends, opportunities, and competitive landscapes
• Plan and execute successful product launches, including go-to-market strategies, launch events, and collateral development
• Monitor the competitive landscape and analyze competitor offerings to identify opportunities for product differentiation and market expansion
• Provide sales teams with the necessary tools, training, and resources to effectively sell Körber Supply Chain Software products
• Foster strong relationships with customers and partners to gather feedback, understand their needs, and drive product adoption
• Work closely with product management teams to ensure that product development aligns with market needs and marketing objectives

Service Desk Analyst

Mid-Level Support Analyst

Global Support Analyst II

Senior Software Engineer

Customer Success Manager

Customer Success Manager

Client Services Analyst

Account Executive

Software Engineer

Functional Consultant

Enterprise Architect

TVM Analyst

Senior AI Platform Engineer

Senior FP&A Analyst, Cloud Operations & Support

Director, Product Marketing