Infios

Business Analyst

• Own the preparation, validation, and delivery of daily, weekly, and month-end customer reporting and outputs with a high degree of accuracy and reliability.
• Understand, maintain, and troubleshoot core solution components, including: General Ledger (GL) Coding, Custom Field Coding at shipment and charge level, Order Match logic, Month-end reporting, Accruals and Cost Allocation.
• Analyze large datasets to identify trends, discrepancies, and opportunities for improved accuracy or efficiency.
• Independently troubleshoot issues with customer deliverables, data logic, and reporting outputs.
• Maintain a consistently high accuracy rate on controllable deliverables and proactively surface risks or anomalies.
• Use advanced Excel and Microsoft Access to manage, analyze, and validate data.
• Write and modify SQL queries to support reporting, analysis, troubleshooting, and automation opportunities.
• Work within Infios FAP Portal and related systems to support custom reporting, solution logic updates, and data validation.
• Identify opportunities to streamline processes, automate repeatable tasks, and improve scalability of solutions.
• Support complex customer solutions, including order match, accruals, and month-end activities.
• Partner cross-functionally with Operations, Product, Implementations, and Commercial teams to resolve issues and improve outcomes.
• Participate in customer business reviews by providing data-driven insights, context, and clear explanations of results.
• Support new customer implementations and ongoing solution enhancements as needed.
• Contribute to onboarding and solution documentation, including SOPs and process updates.
• Clearly document logic, assumptions, and process changes to ensure continuity and auditability.
• Participate actively in daily huddles, providing meaningful updates and surfacing risks early.
• Share knowledge, best practices, and technical insights with peers to strengthen team capability.
• Contribute to annual goal planning including KPI planning, automation initiatives, goal tracking, etc. with the team.

Solutions Analyst

Sales

• Determine and implement a strategic plan for engaging prospects and existing customers
• Drive end-to-end sales processes to meet or exceed annual sales quotas
• Create and present compelling, ROI-driven value propositions tailored to customer needs
• Work closely with internal teams, including presales, solution consulting, marketing, customer success, and field sales representatives
• Guide sales opportunities through the entire cycle, from prospecting and discovery to contract negotiation and closing
• Continuously monitor and analyze the customer technology environment, business goals, and competitive landscape
• Conduct regular discovery sessions and presentations to share insights and provide value-based solutions

Sales Manager

Financial Planning and Analysis

• Supporting the budgeting and forecasting process, ensuring alignment with company goals and objectives
• Performing monthly and quarterly financial analysis, variance analysis, and reporting to provide actionable insights
• Developing and maintaining financial models to support strategic planning, revenue and cost forecasting, and operational performance evaluation
• Collaborating with department heads to track key financial and operational KPIs
• Preparing presentations and reports for senior leadership and stakeholders
• Assisting in cash flow analysis, scenario planning, and investment evaluations
• Supporting ad hoc financial projects, process improvements, and system enhancements.

FP&A Analyst

Analyst

• Perform regular carrier rate audits to ensure 100% billing accuracy based on contractual agreements.
• Audit customer invoices for invalid charges, including late shipments, voids, duplicate billing, and incorrect accessorials.
• Ensure 99% on-time completion of all monthly audits, with results presented to customers within the agreed-upon time frame.
• Dispute invalid charges directly with carriers, achieving an agreed‑upon recovery rate on approved claims.
• Track and report all customer KPIs and carrier performance metrics, identifying opportunities for improvement.
• Manage a portfolio of 8–12 customers, participating in scheduled calls to review audit results, savings opportunities, and performance trends.
• Maintain a professional and responsive relationship with customers and carriers.
• Respond to parcel-related inquiries via the help desk within SLT standards, ensuring timely and accurate resolutions.

Parcel Audit Analyst

Account Executive

• Determine and implement a strategic plan for engaging prospects and existing customers
• Drive end-to-end sales processes to meet or exceed annual sales quotas
• Create and present compelling, ROI-driven value propositions tailored to customer needs
• Guide sales opportunities through the entire cycle, from prospecting to contract negotiation and closing

• Determine and implement a strategic plan for engaging with prospects and existing customers
• Drive end-to-end sales processes to meet or exceed annual sales quotas
• Create and present compelling, ROI-driven value propositions tailored to customer needs
• Work closely with internal teams to maximize customer outcomes
• Guide sales opportunities through the entire cycle, from prospecting to closing
• Monitor and analyze customer’s technology environment, business goals, and competitive landscape
• Conduct regular discovery sessions and presentations to share insights

IT Support

• Recepción, análisis y resolución de incidencias funcionales y técnicas
• Identificación de la causa raíz (root cause analysis) y propuesta de soluciones
• Desarrollo y aplicación de hotfixes en Java/Spring Boot y PL/SQL
• Documentación clara de incidencias, soluciones y procedimientos internos
• Interacción con los equipos de desarrollo y proyectos cuando sea necesario escalar
• Soporte a clientes mediante herramientas de ticketing, correo o reuniones online
• Participación en guardias de soporte (semanales o fines de semana, según calendario)
• Asegurar los niveles de servicio (SLA) acordados con cada cliente.

IT Support Consultant

• Own full P&L management for the Hardware and Mobility business, ensuring accuracy, transparency, and insight into all revenue and cost drivers
• Lead monthly close partnering with global accounting team, ensuring all risks, opportunities, and variances are clearly understood and communicated
• Develop and maintain driver-based financial models to support forecasts, annual operating plans (AOP), and long-range plans (LRP)
• Serve as the primary finance partner to the Hardware and Mobility leadership team, providing strategic insights to support decision-making
• Proactively identify trends, risks, and opportunities across the business and translate them into actionable recommendations
• Partner cross-functionally with Operations, Commercial, HR, and Corporate Finance to align on performance expectations
• Lead end-to-end forecasting processes, including revenue projections, expense planning, margin analysis, and cash flow impacts
• Prepare and present executive-level reporting packages summarizing financial performance, variance drivers, and forward-looking guidance
• Support scenario planning, sensitivity analysis, and investment modelling
• Build and maintain dashboards, KPIs, and other performance analytics to enable data-driven decisions
• Assess business initiatives, pricing strategies, product profitability, and cost efficiency programs
• Drive continuous improvement in FP&A processes, reporting cadence, and modelling efficiency
• Strengthen internal controls around forecasting, data integrity, and financial workflows
• Contribute to system enhancements, automation, and standardization efforts

Financial Planning & Analysis Manager

Product Operations

• Own and operate the Release Governance program, including readiness checkpoints, cross-pillar dependency management, and the global release calendar to ensure predictable, conflict-free delivery.
• Lead launch governance and GTM readiness orchestration, ensuring Product, Engineering, CX, Marketing, Enablement, and Growth deliver against defined standards and timelines.
• Drive high-impact Product 360 reviews, coordinating cross-functional inputs, validating signals, and delivering executive-level storytelling aligned to Celebrate / Challenge / Commit themes.
• Build, scale, and continuously improve Product Operations systems and tooling (Monday.com governance structures, dashboards, templates, SOPs, operating cadences) to create consistency and repeatability.
• Strengthen cross-pillar visibility and alignment across OMS, WMS, TMS, Platform, and AI by ensuring shared clarity around risks, dependencies, and execution health.
• Partner with Analytics to validate KPIs, adoption signals, telemetry (Pendo), and executive dashboards, ensuring leadership decisions are grounded in accurate, trusted data.
• Lead sunset and end-of-life governance coordination, including readiness planning, documentation, communication alignment, and customer impact visibility.
• Drive continuous improvement across the product organization by identifying systemic gaps, elevating governance maturity, and raising the overall execution bar.

Director, Product Operations

• Financial Planning & Forecasting lead monthly, quarterly, and annual planning cycles for Product Development and G&A functions
• Build and maintain financial models supporting headcount planning, operating expense forecasting, and long‑range financial plans
• Collaborate with functional leaders to understand spending trends, emerging risks, and efficiency opportunities
• Produce monthly and quarterly reporting packages, including variance analysis, KPI dashboards, and executive-ready summaries
• Conduct ad hoc financial analyses to evaluate investment decisions, operating performance, and cost optimization initiatives
• Serve as the primary financial advisor to Product Development and G&A department owners
• Drive improvements in forecasting accuracy, reporting automation, and financial workflows
• Manage, mentor, and develop two FP&A Analysts.

Senior FP&A Manager

Account Manager

• Account Management to drive upsell and expansion with existing Infios voice clients
• Drive Customer Satisfaction and Increased Revenue with existing clients
• Own the voice software and hardware pipeline and responsible for meeting or exceeding the quota requirements
• Serve as a trusted advisor by understanding prospect business priorities, technology environments, and key stakeholders
• Collaborate with Voice software and hardware partners and internal teams to ensure effective solution design and fit
• Support sales processes by completing RFPs, building service estimates, and facilitating smooth transitions to implementation

Solutions Analyst

Sales Manager

FP&A Analyst

Parcel Audit Analyst

Account Executive

Account Executive

IT Support Consultant

Financial Planning & Analysis Manager

Director, Product Operations

Senior FP&A Manager

Junior Account Manager – Voice