Infios

Full-stack Engineer

• Design, develop, and maintain high-quality software solutions in an agile environment
• Ensure that products are of high quality and completed on time
• Release great software that customers love
• Constantly improve methods of product development to increase productivity and quality

Software Engineer

Account Executive

• Develop and strengthen relationships between Infios and customers within an assigned territory
• Achieve bookings goals by generating pipeline and closing business
• Guide sales opportunities through the entire cycle, from prospecting to contract negotiation and closing
• Leverage multi-channel communication and sales productivity tools to engage with prospects and customers
• Introduce and implement new solution categories by leveraging upsell and cross-sell initiatives
• Research, question, and actively listen to customers to fully understand their needs
• Collaborate with internal account teams to maximize customer satisfaction and investment
• Maintain accurate updates for revenue forecasting, CRM data management, and pipeline reporting
• Educate and assist customers in the migration and maximization of their solutions
• Stay up to date on product enhancements and industry trends
• Participate in training sessions and ongoing professional development.

Inside Sales Executive

Administration

• Responsible for planning, operating and further developing our database landscape
• Ensure high performance, availability and security of the databases
• Administration, configuration and upgrades of PostgreSQL and Oracle databases
• Performance analysis and optimization
• Design and operation of high-availability and replication solutions
• Monitoring, capacity planning and storage management

Senior Database Administrator – PostgreSQL, Oracle

Platform Engineer

• Define AI feature specifications upfront — including acceptance criteria, evaluation metrics, prompt contracts, and expected behaviors
• Own end-to-end AI feature delivery across the full AI SDLC: spec definition, prototyping, development, evaluation, deployment, and production monitoring
• Build production-grade LLM and agentic AI applications using Spring AI — including RAG pipelines, agent orchestration, tool-use patterns, guardrails, and human-in-the-loop workflows
• Architect and operate AWS AI infrastructure alongside core AWS services (ECS/EKS, Lambda, S3, DynamoDB, RDS, API Gateway)
• Design and implement scalable microservices and distributed systems in Java, TypeScript, and Python that power the Archer AI platform
• Build CI/CD pipelines for AI workloads — including LLM evaluation pipelines and automated regression testing for AI outputs — using Terraform, CloudFormation, Docker, Kubernetes, and GitHub Actions
• Drive AI-specific operational practices: observability, drift detection, quality scoring, feedback loops, and incident response for non-deterministic systems
• Communicate technical concepts clearly to both technical and non-technical stakeholders; author AI specs, design documents, and architectural decision records

Senior AI Platform Engineer

QA Engineer

• Conduct in-depth penetration tests on web applications, APIs, microservices, and internal SaaS components
• Perform manual vulnerability discovery and exploitation following OWASP methodologies
• Simulate adversarial attack scenarios and participate in RED Team exercises
• Conduct cloud-focused penetration tests and configuration reviews (AWS, OCI and Azure)
• Test LLM/AI features for prompt injection, jailbreaking, data leakage, model manipulation, and other emerging threats
• Develop custom proof-of-concept exploits where applicable
• Work closely with engineering and product teams to provide clear remediation guidance
• Use and customize security testing tools (Burp Suite, ZAP, Nmap, SQLMap, etc.)
• Develop scripts or small tools for automation or exploitation (Python, Bash, PowerShell, etc.)
• Effectively use AI tools (Microsoft Copilot, Claude, etc.) to accelerate testing, generate payloads, summarize findings, and produce documentation
• Create clear, detailed technical reports with reproduction steps and exploit evidence
• Present findings to technical and leadership teams.

Security Pen Tester

Analyst

• Provide support via phone and ticketing system, gathering and documenting all relevant issue details
• Troubleshoot software-related issues and resolve cases based on runbooks, policies, and procedures
• Assess, triage, and route cases to appropriate teams; escalate based on severity when needed
• Ensure clear communication with customers and internal teams while meeting SLA targets
• Handle critical cases, maintain low escalation rates, and ensure high call responsiveness
• Collaborate with internal/external stakeholders and contribute to documentation and Tier 1 service improvements; maintain high CSAT

Service Desk Analyst

Consultant

• Develop and deploy systems focused on the Supply Chain area, specifying programs, defining requirements, and creating system architecture documentation.
• Map business processes and rules with the client, translate them into technical documents, and configure/parameterize the system according to the mapped business rules.
• Perform a technical leadership role within the project team, ensuring the quality of the developed code.
• Provide consulting to clients following the methodology used for implementing the company’s software solutions.

Solution Consultant, Level 3

• Provide comprehensive support through both phone and ticketing system.
• Gather initial information to understand and troubleshoot software-related issues.
• Document all relevant information accurately in the ticketing system.
• Assess and triage support cases, routing them to the appropriate internal teams.
• Maintain clear and concise communication with customers and internal teams.
• Meet defined SLAs for first response and resolution of support cases.
• Collaborate effectively with internal teams, external partners, and third-party vendors.
• Escalate tickets to appropriate teams or levels of support when necessary.
• Maintain a low percentage of cases escalated due to case hygiene or failure to meet SLA.
• Handle critical responses and escalate cases based on severity.
• Maintain a low call unanswered rate to ensure customer phone calls are promptly addressed.
• Resolve issues based on defined runbooks, policies, and procedures.
• Curate various types of documentation utilized to expand the footprint of the Tier 1 service.
• Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions.
• Meet or exceed the defined required customer service satisfaction score.

Support Engineer

• Independently own end-to-end diagnosis of application, database, integration, and performance issues in production WMS/logistics environments
• Write and review SQL queries to validate data integrity; analyze execution plans and map workflows to underlying data structures
• Troubleshoot file-based, table-to-table, and API integrations, including endpoint validation, authentication, and retry logic
• Diagnose OS-level and environment failures, coordinate with infrastructure and security teams as needed
• Manage the full case lifecycle with clear customer communication, timely updates, and root cause documentation
• Serve as escalation point for Tier 1 and collaborate with Tier 3 and Engineering on complex issues
• Mentor junior team members, contribute to the knowledge base, and participate in on-call rotations

Mid-Level Support Analyst

• Plan and execute small-scale software upgrades for hosted customer environments (BarTender, minor WA/WMS patches, configuration improvements), coordinating schedules with Cloud Operations and customers
• Validate pre-upgrade readiness and post-upgrade functionality using documented checklists and basic technical verification
• Lead mini-projects that require coordination between Support, Cloud Operations, Product Engineering, QA, Security, and Enterprise Data teams
• Interface with upstream data teams when data changes risk breaking downstream systems; coordinate validation and customer communication
• Drive the problem management process by coordinating with external departments that hold technical root cause analysis information, ensuring problems are documented and closed out
• Spot-check monitoring and alerting configurations for excessive noise, insufficient granularity, or missing coverage
• Work with Tier 1 and Tier 2 support teams to identify application-level signals that indicate customer impact but are not yet monitored
• Propose and implement alerting or dashboard improvements in coordination with the monitoring team
• Perform proactive environment health checks and recommend remediation actions
• Contribute to Knowledge Base maintenance: identify outdated articles, flag gaps, and coordinate updates
• Pick up operational tasks that fall outside the daily case queue but improve overall support quality (ServiceNow workflow testing, report generation, process validation)
• Document upgrade outcomes and update runbooks based on lessons learned

Global Support Analyst II

• Lead a development squad to design, build, and deliver high-quality software on time
• Provide technical guidance and mentor junior developers
• Ensure software products are of high quality and completed on time
• Participate in the Agile process and continuously improve product development methods

Senior Software Engineer

Customer Success Manager

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• Engage directly with your assigned supply chain, warehouse, or transportation customers to understand operational challenges and identify opportunities to improve efficiency
• Build trust and establish yourself as a subject matter expert throughout the customer journey
• Work across the Infios organization to understand who to involve for specific customer needs, including Product, Engineering, Support, Operations, and Sales
• Track and review customer KPIs so you can adapt strategies that support customer satisfaction and prevent escalations
• Serve as the primary point of contact for customer leadership during normal operations and escalation situations to ensure quick and accurate resolution
• Support Infios Executives in both internal and customer engagements, including product reviews and strategic discussions
• Understand the role of partners, integrators, and third-party systems involved in delivering Infios solutions
• Deliver remote and on-site presentations, product walkthroughs, and operational reviews for users, managers, and executives
• Proactively identify risks in customer environments and implement scalable approaches to prevent issues that could impact operations
• Collaborate with Product Development, Engineering, Operations, Sales, Customer Support, and Product Management to identify and resolve production risks
• Build and maintain formal Success Plans for each key customer, outlining goals, milestones, and expected outcomes
• Ensure that key points and messages delivered to customers are consistent across the Infios team and aligned with organizational requirements

Client Services Representative

• Serve as primary contact for client and carrier inquiries, resolving issues within defined SLAs
• Deliver system training (FAP Portal) to drive adoption and reduce repeat inquiries
• Prepare and distribute quarterly customer recaps and follow up on shipping data insights
• Support Customer Success by resolving issues escalated through shared channels
• Build strong client relationships to improve satisfaction and retention
• Process carrier payments accurately and on time, ensuring compliance with funding schedules
• Monitor client bank accounts and coordinate with Finance to ensure payment readiness
• Maintain accurate, up‑to‑date training and reference materials
• Partner with Finance, Operations, and Audit to resolve invoice and payment discrepancies
• Contribute to process improvement initiatives and cross‑training efforts

Client Services Analyst

• Manage client accounts and relationships
• Collaborate with internal teams to meet client needs
• Develop strategies for account growth
• Resolve client inquiries and issues