Infios

Support Engineer

• Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software
• Quantify issues and provide supporting data if issues are escalated to the ERP Vendor
• Manage the WMS environments and migration of configurations between environments
• Support the operation and continuous improvement of the monitoring of our cloud solutions
• SQL performance monitoring, index, and query tuning
• Maintain detailed documentation of configurations, troubleshooting steps, and support processes for future reference and knowledgebase articles

Support Analyst, L2