Independence Pet Group

Security Engineer

• Define and execute the security engineering strategy aligned with organizational goals and regulatory requirements
• Architect and oversee the implementation of secure systems, applications, and infrastructure across cloud and legacy environments
• Lead secure software development practices, including code reviews, threat modeling, and vulnerability remediation
• Oversee identity and access management, encryption, and key management solutions
• Collaborate with product, IT, and DevOps teams to integrate security into CI/CD pipelines and development lifecycles
• Provide security engineering guidance and oversight across all OpCos to ensure consistent standards and practices
• Evaluate and implement security tools and technologies to strengthen engineering capabilities
• Embed operational resilience principles into system design and engineering processes to minimize downtime and ensure continuity
• Partner with risk & compliance teams to ensure compliance with relevant frameworks and standards (e.g., ISO 27001, NIST, OWASP, PCI-DSS)
• Partner with Security Operations to support incident response and post-incident engineering improvements
• Develop and enforce security policies, standards, and secure coding guidelines across the development stack
• Build, mentor, and retain a high-performing security engineering team, including defining roles and career paths
• Promote a culture of security awareness and engineering excellence across the organization
• Contribute to the overall security strategy, risk management framework, and technology roadmap
• Develop metrics, dashboards, and reports for executive leadership on engineering security posture and progress
• Drive measurable improvements in application security, vulnerability closure rates, and secure development adoption

Head of Information Security Engineering

Compliance

• Own and maintain the enterprise-wide information security compliance posture across all operating entities, ensuring alignment with regulatory expectations and internal risk appetite.
• Establish a defensible, evidence-driven control environment capable of withstanding regulatory scrutiny across multiple jurisdictions.
• Serve as the authoritative leader for compliance strategy across MGAs and carrier entities with differing regulatory obligations.
• Design and implement a unified GRC operating model across multiple insurance entities with varying levels of maturity.
• Establish a control-centric framework leveraging NIST 800-53, ISO 27001, SOC 2, and PCI DSS.
• Transition the organization from periodic, interview-based assessments to continuous, evidence-driven compliance measurement.
• Define and operationalize KRIs, control effectiveness metrics, and executive reporting.
• Serve as the central point of accountability for regulatory readiness, including NYDFS, state insurance regulators, and international frameworks where applicable.
• Lead enterprise-wide audit strategy (SOC 2 Type II, ISO 27001, internal audits).
• Interface directly with regulators and external auditors to ensure consistent narratives, defensible controls, and successful audit outcomes.
• Drive enterprise remediation strategies with measurable timelines and executive accountability.
• Build and scale a comprehensive TPRM program across the full vendor lifecycle.
• Establish risk tiering, due diligence, and continuous monitoring aligned with enterprise risk tolerance.
• Integrate TPRM into procurement, legal, and business operations to ensure consistent enforcement.
• Oversee risk acceptance and exception governance frameworks.
• Harmonize fragmented GRC practices across acquired entities into a centralized and scalable function.
• Drive automation strategy leveraging GRC platforms (auditboard, Drata, or equivalent) to enable real-time compliance visibility and evidence collection.
• Embed security, privacy, and identity governance into enterprise-wide control frameworks.
• Advance organizational maturity toward a “Security First” operating model.
• Provide regular reporting to executive leadership and board-level stakeholders (e.g., Audit Committee, Risk Committee).
• Collaborate daily with the Chief Privacy Officer (CPO) and Chief Risk Officer (CRO) organizations to ensure alignment across privacy, enterprise risk management, and information security compliance.
• Translate complex regulatory and technical requirements into business-aligned decision frameworks.
• Influence enterprise investment decisions through quantified risk exposure and control effectiveness.
• Lead a multi-layered global GRC and TPRM organization, including: 4 senior GRC functional leaders, a transversal offshore operations team, a dedicated outsourced delivery pod (India-based) supporting scaled compliance and assessment activities.
• Establish governance models, performance management, and operational rigor across distributed teams.
• Drive talent strategy, succession planning, and capability development aligned to enterprise scale.

Director of Governance, Risk, and Compliance – TPRM

Risk

• Develop, implement, and maintain enterprise data governance policies, standards, and processes
• Lead a small team to ensure data stewardship of data assets
• Establish data classification, retention, access management, and usage policies
• Drive adoption of governance best practices across data domains
• Define and operationalize governance practices specific to Azure Databricks
• Partner with Data Engineering to ensure governance controls are aligned
• Define and maintain data quality rules, metrics, thresholds, and monitoring processes
• Implement proactive measures to ensure accuracy, completeness, and consistency of data
• Lead the adoption and utilization of metadata and cataloging tools
• Ensure visibility into data assets, lineage, ownership, and usage
• Promote data discoverability and literacy across the organization
• Partner with Security, Privacy, and Legal teams to ensure compliance with standards
• Identify gaps in data controls and manage remediation
• Champion data governance as a repeatable practice

Senior Manager, Data Governance

Product Manager

• Develop portfolio P&L strategies on our Product offering suite that are specific to the varying state departments of insurance expectations.
• Analyze product and portfolio P&L performance, opportunities, new product performance metrics and initiative results, to lead to influence changes to the Products or strategies themselves.
• Collaborate across teams to create long-term roadmaps optimizing product, state, and operational goals.
• Prioritize product and pricing opportunities based on strategic alignment and key objectives.
• Serve as the key voice of product to assess impacts of prospective changes and their potential impacts.
• Lead portfolio profitability and growth strategies, such as targeting ideal customer segments, within their assigned domain.
• Contributes to development of company objectives & strategies to achieve goals.
• Support new product development and state-specific launches with Product CoE and Administrators.
• Excels in utilizing experience and instincts to bring intangibles into decision making.
• Seen as subject matter expert of Insurance Portfolio management.
• Build structured data insights from multiple sources to inform strategic decisions.
• Leverage market intelligence tools like S&P Global and Ratefilings.com to shape strategies.
• May manage Product Analyst(s) who support the state strategies and portfolio analysis needs.
• Partners and influences with Actuarial and Underwriting to identify relevant portfolio views, profit opportunities, emerging themes, to improve performance and minimize risk.

Customer Support

• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries.
• Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
• Helps policyholders understand their policy coverage, claims processing and reimbursement process.
• Demonstrates ability to work in a metric environment and meeting performance expectations.
• Maintains understanding of federal and state regulations to include compliance.
• Ability to utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Customer Care Representative

Technical Program Manager

• Lead and coordinate delivery activities across enterprise data and analytics initiatives, including cloud data platforms, reporting modernization, data integrations, governance enablement, and AI-related capabilities
• Drive integrated planning and execution coordination with business program managers, data leaders, engineering teams, architects, and system integrators
• Lead Agile / SAFe delivery routines, including planning sessions, dependency management, status reviews, RAID management, and execution tracking activities
• Lead integrated roadmap coordination across data engineering, analytics, integrations, infrastructure, security, and business workstreams
• Drive visibility and accountability for program milestones, dependencies, risks, issues, financials, and action items across multiple delivery teams
• Lead coordination with vendors and third-party delivery partners to monitor deliverables, escalate blockers, and ensure execution accountability
• Build and maintain executive-ready delivery dashboards, status reporting, and operational metrics across enterprise data initiatives
• Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to ensure aligned and predictable delivery outcomes
• Lead operational readiness, release coordination, testing alignment, and deployment planning activities across data and analytics initiatives
• Ensure delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes
• Collaborate closely with business and IDEA leadership to ensure alignment between technology delivery activities and broader enterprise data transformation objectives
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices

Technology Program Manager – Data & Analytics

• Lead and coordinate delivery activities across enterprise infrastructure, digital workplace, and enterprise platform initiatives, including Microsoft 365, Azure, Teams, SharePoint, Exchange Online, Workday, Dynamics 365, endpoint modernization, identity platforms, and enterprise operational systems
• Drive integrated planning and execution coordination with infrastructure leaders, enterprise application teams, workplace technology teams, enterprise architecture, security, HR technology, finance technology, operations, and third-party delivery partners
• Lead Agile / hybrid enterprise delivery routines, including planning sessions, dependency management, RAID management, status reviews, operational readiness tracking, and execution governance activities
• Lead integrated roadmap coordination across Azure infrastructure, Microsoft 365 services, enterprise applications, networking, identity & access management, endpoint management, security, and operational technology workstreams
• Drive visibility and accountability for program milestones, migration readiness, dependencies, risks, issues, financials, and operational impacts across multiple enterprise technology initiatives
• Lead coordination with vendors, managed service providers, and system integrators to monitor deliverables, resolve blockers, and ensure execution accountability
• Build and maintain executive-ready dashboards, operational reporting, migration metrics, readiness tracking, and delivery status updates across enterprise platform and infrastructure modernization initiatives
• Partner with Enterprise Architecture, Information Security, Infrastructure Operations, Enterprise Applications, Engineering, and Service Delivery teams to ensure aligned and predictable execution outcomes
• Lead operational readiness, cutover planning, migration coordination, environment readiness, deployment governance, and support transition activities
• Ensure delivery activities align with TPDO governance standards, operational processes, compliance requirements, financial controls, and enterprise delivery practices
• Collaborate closely with business and technology leadership to ensure enterprise modernization initiatives support broader transformation objectives and operational needs
• Contribute to continuous improvement of enterprise delivery governance, operational cadence, reporting standards, migration practices, and transformation execution methodologies

Technology Program Manager – Infrastructure, Digital Workplace

• Lead delivery activities across core insurance platform initiatives, including EIS Policy, Billing, Claims, Product Configuration, integrations, and supporting applications
• Drive integrated planning and execution coordination with business program managers, technology delivery leads, product owners, and system integrators
• Lead Agile / SAFe delivery routines, including program increment planning, dependency management, status reviews, RAID management, and execution tracking activities
• Lead integrated roadmap coordination across applications, infrastructure, security, data, and integration workstreams
• Drive visibility and accountability for program milestones, dependencies, risks, issues, financials, and action items across multiple delivery teams
• Lead coordination with system integrators and vendors to monitor deliverables, escalate blockers, and ensure execution accountability
• Build and maintain executive-ready dashboards, status reporting, and operational delivery metrics
• Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to ensure aligned and predictable technology delivery outcomes
• Lead release planning, deployment coordination, environment readiness, and operational transition activities
• Ensure delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes
• Collaborate closely with business and technology leadership to ensure alignment between delivery execution and broader Paw Print and Skylark transformation objectives
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices

Technology Program Manager – Core Insurance Platforms

• Own and coordinate delivery activities across customer platform initiatives, including Dynamics 365, customer servicing platforms, web and mobile applications, integrations, and supporting digital capabilities
• Partner with business program managers, product owners, technology delivery leads, architects, and system integrators to support integrated planning and execution coordination
• Lead Agile / SAFe delivery routines, driving resolution of dependencies, risks, and delivery tradeoffs. Support integrated roadmap coordination across applications, CRM, integrations, infrastructure, security, UX, and supporting technology workstreams
• Drive visibility into program milestones, dependencies, and risks, with accountability for migration plans and delivery outcomes. Partner with vendors and third-party delivery partners to monitor deliverables, resolve delivery blockers and escalate with recommended options and impacts
• Build and maintain delivery dashboards, status reporting, and operational metrics across customer and digital platform initiatives
• Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to support aligned and predictable delivery outcomes
• Support operational readiness, testing alignment, deployment coordination, and release planning activities across customer platform initiatives
• Ensure delivery activities align with TPDO governance standards, reporting requirements, and operational processes
• Collaborate closely with business and customer experience leadership to ensure alignment between technology delivery activities and broader customer transformation objectives
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices

Technical Program Manager – Customer Platforms, D365

Customer Success Manager

• Serve as the primary relationship owner for assigned partners, including affinity groups, veterinary platforms, shelter/rescue organizations, and pet ‑ focused brands.
• Act as a trusted, consultative post ‑ sale partner, supporting operational execution, marketing alignment, program performance, and long ‑ term success.
• Own and execute partner ‑ level go ‑ to ‑ market (GTM) plans in close partnership with Partner Marketing, coordinating on agreed ‑ upon marketing priorities, campaigns, and timing to support partner launches, engagement, and ongoing growth.
• Lead onboarding, implementation, and launch activities for new partners, including kickoff sessions, timelines, training, integrations, and communication alignment.
• Build and maintain strong relationships with partner executives, program owners, practice leaders, shelter leadership, and distribution stakeholders.
• Coordinate ongoing partner engagement including performance reviews, reporting, training, marketing initiatives, and program updates.
• Analyze performance trends and identify opportunities to improve enrollment, education, distribution, and overall partner experience.
• Partner cross ‑ functionally with Marketing, Operations, Product, Compliance, Finance, Sales, and IT to support partner needs and resolve issues or escalations.
• Support renewal readiness by preparing insights, recommendations, and performance summaries to drive retention.

Senior Client Success Manager, Affinity Vet

Project Manager

• Manage assigned projects or initiative workstreams within IPH’s insurance and enterprise transformation portfolio
• Develop and maintain project plans, schedules, milestones, and dependency tracking
• Coordinate day‑to‑day execution across business stakeholders, technology teams, and external vendors
• Facilitate project meetings, working sessions, and status reviews; document actions and follow through to completion
• Track and report project progress, risks, issues, and dependencies with clear recommendations and timely escalation
• Support agile delivery activities, including sprint coordination, planning events, and delivery tracking, as applicable
• Assist with vendor coordination, including deliverable tracking, invoice validation, and support of contractual obligations
• Collaborate with architecture, security, data, and platform teams to support integrated solution delivery
• Support change management and communication efforts by preparing project updates, delivering new workflow & process guidance, project updates, status reports, and stakeholder materials
• Ensure project documentation is accurate, current, and aligned with PMO standards

Financial Planning and Analysis

• Provides support for the annual planning process and recurring re-forecasting processes for transversal (shared services) functions.
• Consolidates, prepares, and analyzes financial management reporting for monthly/quarterly/annual results, presentations, as well as various ad-hoc reporting as needed.
• Acts as a key liaison between corporate FP&A and colleagues across each of the finance teams supporting our brand.
• Key expense analyst particularly focusing on our shared services support organizations.
• Reports accurate and timely results and variance analysis versus plan, forecast, and prior year.
• Drives continuous improvement, by leveraging technology to design and implement solutions that will enable process re-imagination and change the way they work.
• Enhances information as provided to and on behalf of the brand.
• Supports intercompany allocation processes.
• Creates financial management templates to facilitate consistent inputs from business partners.
• Develops standardized templates and influences system enhancements.
• Maintains continuous knowledge of organizational costs across the portfolio.
• Develops a deep subject matter expertise of the underlying business, our technology, controls and governance supporting planning and reporting processes.
• Is a key contributor to the ERP enhancement process.
• Other duties as assigned.

Financial Analyst

• Monitor daily inventories/queues across Research & Resolution (R&R) and SIU; ensure staffing, prioritization, and workload balance align to volume and business risk
• Works with internal partners to ensure a successful launch of the pet insurance employee benefit across various organizations.
• Acts as a real-time post‑sale consultative partner to HR teams, Benefits Brokers, and Benefit Administration platforms to ensure a smooth rollout and ongoing benefit engagement.
• Owns client‑level go‑to‑market (GTM) plan execution, partnering closely with Partner Marketing to align on agreed‑upon marketing priorities, coordinate campaigns, and support employee engagement and enrollment initiatives.
• Builds and maintains strong, long‑lasting relationships with HR leaders, benefits brokers, and benefit technology partners to support successful benefit delivery and ongoing engagement.
• Develops trusted advisor relationships with key accounts, customer stakeholders, and internal business units to support long-term client satisfaction and benefit adoption.
• Coordinates ongoing benefit support including eligibility updates, enrollment changes, open enrollment planning, and employee engagement strategies.
• Partners with brokers and HR teams to evaluate program performance, identify and execute opportunities for growth within existing partnerships, and ensure ongoing competitiveness.
• Develops new business within existing client groups and identifies opportunities to expand participation and enrollment.
• Serves as the lead point of contact for all client account management matters, including benefit questions, enrollment inquiries, and escalations.
• Collaborates with Benefit Admin platforms and internal technical teams to support file feeds, enrollment connections, and successful benefit configuration.
• Assists in onboarding new client groups, coordinating implementation timelines, training sessions, and rollout communications to ensure a seamless and consistent experience.
• Supports renewal preparation by collaborating with brokers and HR teams, providing utilization insights, and ensuring timely retention activities.
• Performs other duties and responsibilities as assigned.

Senior Client Success Manager, Employee Benefits

Program Manager

• Lead coordinated program/project delivery as part of IPH’s global insurance transformation, guiding execution across MGAs, system integrators, and business and technology teams.
• Partner with global System Integrators (SI) to define delivery scope, dependencies, performance metrics, and integration across insurance value streams.
• Apply Scaled Agile (SAFe) principles to structure ARTs, coordinate planning, manage dependencies, and drive iterative delivery across distributed teams.
• Oversee/align vendor SOWs, contractual compliance, financials, and delivery quality within internal and external work groups
• Collaborate with all technology teams including Enterprise Architecture, Information Security, Data, and Platform teams to ensure end-to-end insurance solution integrity.
• Drive program/project program reporting that track KPIs and manage risks, issues, and drive business change management with strong controls and timely escalation.

Senior Program Manager

• Responds to internal and external inquiries within stated service level agreements.
• Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
• Analyzes, researches, and resolves problems and discrepancies for member accounts.
• Maintains product knowledge, awareness of customer services policies, and/or store policies.
• If applicable, maintains understanding of federal and state regulations to include compliance.
• Performs other duties and responsibilities as assigned