Independence Pet Group

DevOps Engineer

• Ensure Azure services are deployed in a consistent, production-ready manner
• Drive consistent and repeatable deployment processes across services
• Create reusable pipeline templates and deployment patterns
• Coach teams on deployment patterns and cloud-native practices
• Help teams design systems that are deployable, scalable, and cost-efficient
• Build cost awareness into deployment patterns
• Optimize serverless and messaging usage for performance per dollar
• Monitor and manage cloud spend to prevent waste

Claims Specialist

• Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
• Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
• Updates Explanation of Benefits (EOB), pays and closes claim.
• May order medical records from providers.
• May communicate with clients and providers during treatment.
• Performs other duties and responsibilities as assigned.

Claims Adjuster – Associate

Administration

• Supports sales leaders’ team to achieve sales targets through active participation in contractual/reporting execution of tasks.
• Acts as liaison with internal and external customers and cross functional sales teams to create functional RFP process and manages the pipeline of proposals and quotes.
• Performs audit functions to identify weaknesses in data gathering/reporting and providing recommendations in order to ensure overall integrity.
• Facilitates successful implementation of new programs as they pertain to contracts by ensuring a well-defined and efficient process and communication plan.
• Generate reports related to sales activities and revenue data.
• Responsible for renewal process and notification to sales.
• Reconciles with accounting revenue - in cooperation with Finance.
• Follows-up with Customers for collection of accounts receivable.
• Monitors and improves our contract management process.
• Performs other duties and responsibilities as assigned.

Sales Contract Administrator

Customer Support

• Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
• Answer customer emails promptly, addressing their inquiries and concerns professionally
• Assist other departments with policy procedures and adjustments
• Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
• Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
• Handle emotionally challenging, intense, and stressful situations with grace and resilience

Customer Service Representative

Social Media Manager

• Build the enterprise-wide social media strategy, including channel roles, audience segmentation, content pillars, publishing cadence, and measurement framework.
• Develop a cross-funnel approach that supports brand awareness, community building, engagement, conversion, and retention.
• Establish the governance model (policies, workflows, R&R’s, escalation paths).
• Recommend tools and platforms needed for publishing, analytics, monitoring, and customer care.
• Create and manage an integrated content calendar aligned to marketing campaigns, product launches, and company initiatives.
• Write, edit, and produce compelling social-first content across formats (copy, short-form video, graphics, paid social assets).
• Optimize each channel for best practices across LinkedIn, Facebook, Instagram, TikTok, YouTube, X/Twitter, Reddit, and emerging platforms.
• Maintain brand voice consistency while adapting messaging appropriately by channel and audience.
• Grow brand presence and visibility by cultivating authentic, two-way engagement with target audiences.
• Develop a community strategy that fosters conversation, advocacy, and loyalty.
• Collaborate with demand gen, digital, and product marketing teams to design full-funnel paid + organic social campaigns.
• Implement a social listening framework to monitor brand sentiment, competitive signals, and emerging issues.
• Establish KPI architecture spanning awareness, engagement, community growth, lead generation, and customer satisfaction.

Senior Social Media Marketing

Account Executive

• Own and manage a diverse portfolio of strategic partnerships, overseeing relationship growth and business development initiatives
• Works with brokerages, insurance, private label and other potential partners, to reach, educate and convert into new opportunities
• Collaborate with internal stakeholders—including product, marketing, sales, analytics, and voice of customer teams—to deliver integrated, data-driven partnership strategies
• Build and execute scalable go-to-market plans, engagement strategies, marketing materials and agent programs aligned to partner and company goals
• Define and track key performance indicators (KPIs) to evaluate and optimize partnership performance
• Lead and oversee the execution of partnership programs, including timelines, deliverables, and risk mitigation planning
• Stay ahead of industry trends and apply program management best practices to strengthen partnership impact and operational excellence
• Conduct market research and prospecting to identify new business development opportunities with a focus on D2C and agent businesses
• Maintain a deep understanding of Embrace Pet Insurance and insurance products to advocate for the business and establish Embrace as a competitive and valued partner
• Develop marketing and learning materials tailored to partnership needs and goals, while addressing short and long-term solutions

Full-stack Engineer

• Lead technically across 2–3 pods — provide day-to-day technical direction and oversight for contractor engineering teams
• Author Technical Design Documents (TDDs) for complex features, setting the blueprint before code gets written
• Own quality and architecture compliance — enforce standards, run code reviews, and hold merge/block authority
• Shape the backlog — provide technical feasibility input during grooming so the team isn't chasing things that won't work
• Write code — stay hands-on (20–30% of your time) to keep context sharp and lead by example
• Retain knowledge — build and maintain documentation so critical context doesn't walk out the door
• Coordinate with TPMs on pod capacity and delivery health
• Serve as the on-call escalation point for your assigned pods

Software Engineer – Advanced

Account Manager

• Identify, cultivate, and secure new national partnerships across the broker and benefits technology landscape, expanding Pets Best’s presence within the employee benefits ecosystem.
• Lead the full partnership lifecycle—from opportunity identification to contracting, negotiation of terms, onboarding, and ongoing long-term growth and performance management.
• Represent Pets Best at trade shows, broker meetings and industry conferences as required to expand brand awareness and generate new opportunities.
• Serve as the primary point of contact for all existing employee benefits channel national/strategic partnerships, delivering exceptional support and strengthening partner engagement.
• Provide high-touch, proactive account management, ensuring partners receive timely, responsive, and solutions-oriented day-to-day support.
• Develop and execute strategic growth plans to drive employer adoption, increase enrollment, and maximize long-term partnership value.
• Support marketing and communications efforts, including benefit communication planning, campaign coordination, partner incentives, and development of customized enablement and marketing materials.
• Prepare and present annual stewardship reports and performance insights to demonstrate value, highlight outcomes, and identify opportunities for optimization.
• Collaborate cross-functionally with business development, implementation, product, marketing, IT, and client success teams to ensure alignment and deliver a seamless partner experience.
• Maintain accurate documentation and reporting, tracking partner activity, opportunities, performance metrics, and progress against goals.
• Advocate for partner and client needs, providing actionable feedback to internal teams to enhance processes, strengthen relationships, and improve product offerings.
• Drive partner satisfaction and retention, reinforcing Pets Best as a trusted, long-term strategic partner within the employee benefits channel.

Business Development Executive – Strategic Partnerships, Ben Tech & Broker

Sales

• Answer inbound sales calls and follow up with our prospective Pet Parents.
• No cold calling!
• Accurately and efficiently capture customer information in our CRM system
• Effective organization and time management skills with the ability to work under pressure
• Proactively manage and grow a pipeline of new business opportunities
• Responsible for hitting KPIs set by the company
• Able to effectively and professionally communicate over the phone and email

Sales Agent

Digital Marketing

• Own day-to-day management of paid media across Google Search, YouTube, Meta (Facebook/Instagram), Programmatic/Display, CTV, and Paid Social
• Plan, forecast, and manage monthly and quarterly media budgets with a focus on CPA, ROAS, LTV, and CAC efficiency
• Work with agency partners to optimize bidding, audience targeting, creative, and landing pages to drive scalable, profitable growth
• Identify opportunities to improve incrementality and reduce media waste across channels
• Own strategy and execution for discount programs, employer perks, affinity partnerships, and perksite marketplaces
• Manage relationships with perksite partners and aggregators, ensuring accurate offers, timely updates, and strong visibility
• Evaluate performance of discount-driven acquisition, balancing volume, CPA efficiency, and customer quality/LTV
• Partner with finance, legal, and product teams to structure offers that drive acquisition without eroding margin
• Develop testing frameworks to assess incrementality and cannibalization of discount-based traffic
• Build and execute full-funnel acquisition strategies across prospecting, retargeting, and partner-driven channels
• Lead structured testing roadmaps for offers, discounts, messaging, and placement across paid and partner channels
• Translate performance insights into optimization opportunities across media and perks programs
• Collaborate with creative teams to develop performance-driven messaging, including discount and value-based offers
• Ensure consistent brand representation across paid media and partner/perks environments
• Partner with lifecycle and retention teams to align discount acquisition with long-term value and retention strategies
• Own performance reporting across paid media and discount/perks channels, delivering clear insights to stakeholders
• Analyze cohort performance to understand LTV, retention, and churn differences between discounted vs. non-discounted customers
• Leverage tools such as Google Analytics, ad platforms, attribution tools, and MMM (if applicable)
• Manage external media agencies and partner platforms, ensuring accountability and performance against goals
• Negotiate placements, fees, and promotional opportunities with perksite partners when applicable

Digital Marketing Manager – Media Buyer

Data Analyst

• Query and analyze large datasets to generate production and ad hoc reports for internal and external stakeholders; support data validation and data preparation efforts.
• Manage internal data requests by clarifying stakeholder needs, conducting analyses, and effectively communicating results to end users.
• Triage and document stakeholder requests, and support the development of accurate, timely responses.
• Support ad hoc analysis requests from leadership, product, marketing and sales.
• Serving as a knowledge expert for insurance and claims data processes and identifying areas of improvement to ensure appropriate turnaround times and data quality standards are being met.
• Collaborates with data engineering team members to enhance data models, pipelines and reporting infrastructure based on evolving analytical requirements
• Translates complex analytical findings into actionable insights and concise presentations for both technical and non-technical audiences
• Proactively identify trends, anomalies and opportunities for growth, efficiency and risk mitigation.
• Collaborate with cross functional teams to resolve data quality issues and enhance the reporting infrastructure
• Ensure data integrity and accuracy across systems and reporting tools.
• Support data governance lead with cataloging and documentation of data sources.
• Support data definition, documentation, and alignment across product and engineering partners.
• Contribute to a growing data culture and support implementation of best practices in analytics methodology and governance.

Senior Data Analyst

Data Engineer

• Design, build, and scale cloud-based data platforms and pipelines (batch and streaming) to support analytics, product, and operational use cases.
• Own critical data workflows, ensuring reliability, performance, and quality across the data ecosystem.
• Implement modern data solutions using tools like dbt, Databricks, ELT frameworks, and other cloud platforms (AWS, Snowflake).
• Apply best practices in CI/CD, Git, testing, monitoring, and infrastructure-as-code.
• Collaborate effectively with cross-functional teams, balancing technical rigor with strong interpersonal skills to translate business needs into scalable, accessible data solutions.
• Lead technical initiatives with empathy and influence, mentoring team members, fostering trust, and promoting shared standards and engineering excellence.

Senior Data Engineer

Learning and Development

• Lead and facilitate training programs for new hires and existing team members across Sales, Retention, and Claims.
• Deliver training sessions virtually and in-person, tailored to individual and team needs.
• Ensure employees understand policies, procedures, and communication standards to create outstanding customer experiences.
• Track training progress and escalate performance concerns to appropriate leadership.
• Develop, update, and maintain training materials that reflect current company policies and best practices.
• Create assessments to evaluate trainee comprehension and retention.
• Adapt training methods to accommodate diverse learning styles.
• Review customer interactions (calls, chats, claims) to identify coaching opportunities and reinforce learning.
• Coordinate licensing and certification requirements (e.g., P&C licensing) for applicable roles.
• Foster a positive, inclusive, and value-driven training environment.

Training Manager

Performance Marketing

• Manage and optimize paid acquisition campaigns across channels such as Paid Social, SEM/PPC, Display and other paid channels such as OOH, Podcasts, etc. across IPG brands.
• Manage and optimize affiliate marketing initiatives, including partner relationship management, onboarding, campaign execution, performance analysis, and continuous optimization to improve traffic, conversions, and revenue contributions.
• Own channel performance KPIs including CPA, CVR, new writings growth, AAP, and GWP; deliver actionable insights and recommendations.
• Collaborate with the UX team to do A/B testing and experiment with new channels, messaging, and audience strategies to improve efficiency and ROI.
• Use AI-powered tools across ad platforms to improve bidding efficiency, targeting accuracy, creative testing, and budget allocation.
• Offer informed recommendations for forecasting based on channel expertise, seasonality, historical performance, and other relevant factors.
• Lead relationships with digital marketing agencies to ensure best-in-class strategy, execution, and performance reporting.
• Partner with Analytics to define attribution models, measure media effectiveness, and connect marketing metrics to business outcomes such as quotes and policy growth.
• Collects and analyzes performance data, identifies trends, and works closely with the marketing team to provide insights to drive results.
• Conducts market research to gather insights and identify target audience preferences and trends.

Paid Media Manager

Email Marketing Manager

• Own and manage the end-to-end lifecycle communication strategy across Email and SMS, including acquisition, onboarding, engagement, cross-sell, retention, and renewal.
• Identify key customer journey moments where SMS can complement email to improve engagement and response rates.
• Develop integrated communication strategies that ensure the right message is delivered through the right channel at the right time.
• Plan, build, and execute targeted email campaigns, automated lifecycle journeys, and SMS communications aligned with business goals.
• Manage campaign calendars and ensure coordinated messaging across channels.
• Work with marketing, product, and analytics teams to support integrated marketing initiatives.
• Leverage customer data, segmentation, and behavioral insights to deliver personalized and targeted messaging across email and SMS.
• Partner with analytics and data teams to ensure accurate audience segmentation and effective targeting.
• Track and analyze performance metrics including deliverability, engagement, conversions, and revenue contribution across email and SMS.
• Build regular reports and dashboards to communicate results, insights, and optimization opportunities to stakeholders.
• Develop and manage a structured testing framework for email and SMS programs, including subject lines, messaging, timing, segmentation, and journey logic.
• Ensure adherence to email and SMS compliance regulations, consent management, and messaging best practices.