Principal Engineer, Agentic Journey Engineering Lead

Independence Pet Group

Enterprise Principal Engineer at Independence Pet Holdings driving development of AI agents on Microsoft Copilot Studio. Leading innovation in intelligent automation within pet insurance domain.

Posted 6/13/2026full-timeChicago • Illinois • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudJavaScriptPython

About the role

Key responsibilities & impact

Drive the development and deployment of autonomous AI agents on Microsoft Copilot Studio (M365)
Build, configure, and deploy agentic AI solutions using Microsoft Copilot Studio
Design conversational and workflow agents that integrate with Microsoft 365 apps and enterprise data sources
Develop custom Copilot plugins and extensions to enhance agent capabilities
Implement agent safety and transparency features per established governance frameworks
Partner with product owners and business stakeholders to translate business requirements into agent configurations and workflows
Produce sequence diagrams, decision trees, and agent contracts aligned to approved architecture patterns for consistent engineering execution
Develop and implement solutions using Power Apps for custom forms, dashboards, and mobile experiences
Build and maintain Power Automate flows to orchestrate multi-step business processes
Collaborate with CRM and platform teams to ensure seamless integration between D365 agents and broader enterprise agentic solutions
Own the delivery lifecycle for agentic and AI-powered solutions
Monitor agent performance and optimize using feedback loops, telemetry, and Power BI dashboards
Ensure delivered solutions meet compliance requirements

Requirements

What you’ll need

Bachelor's or Master's degree in Computer Science, AI, Data Science, or related field
12+ years overall experience in application engineering and delivery
Including 5+ years at Lead / Senior Engineer level on enterprise application platforms
2+ years hands-on building production GenAI / agentic solutions (chat, copilots, multi-agent orchestration, RAG)
Strong proficiency in Python, C#, or JavaScript
Hands-on experience with Microsoft Copilot Studio, Power Apps, Power Automate, and Power Platform connectors
Proficiency in Dataverse — data modeling, customization, and plugin development
Experience building and configuring Dynamics 365 Copilot agents and extending agent capabilities within the D365 ecosystem
Familiarity with Dynamics 365 CRM, EIS Suite, and other insurance core systems
Experience integrating SaaS applications in a complex enterprise environment (identity management, data integration, workflow automation)
Working knowledge of Azure cloud services, Azure Integration Services, and API Management
Experience with solution lifecycle management (managed/unmanaged solutions, ALM tooling) and CI/CD via Azure DevOps
Familiarity with source control (Git) and DevOps best practices

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonC#JavaScriptMicrosoft Copilot StudioPower AppsPower AutomateDataverseDynamics 365Azure cloud servicesCI/CD

Soft Skills

collaborationcommunicationproblem-solvingleadershipstakeholder managementorganizational skillsanalytical thinkingadaptabilitycreativityattention to detail

Certifications

Bachelor's degree in Computer ScienceMaster's degree in Computer ScienceAI certificationData Science certification