D365 Architect

Independence Pet Group

Lead architect for Dynamics 365 Sales and Service at Independence Pet Holdings. Overseeing integration with MarTech and delivering omnichannel customer experiences.

Posted 6/4/2026full-timeChicago • Illinois • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead the design and implementation of IPH’s Dynamics 365 Sales and Service architecture
Define and govern architecture for Dynamics 365 CE (Sales & Service)
Ensure seamless orchestration of customer journeys, unified profiles, and compliance across ecosystems
Integrate D365 with marketing automation platforms for omnichannel activation
Enable Customer/Lead 360 profiles via Microsoft Customer Insights integrated with Calandra
Deliver single pane of glass for agents with Talkdesk integration and Power Platform workflows
Establish governance for marketing and CRM data, privacy, and consent management
Develop roadmap for CRM and MarTech modernization aligned with IPH’s digital transformation goals

Requirements

What you’ll need

10+ years in CRM and MarTech architecture
5+ years in Dynamics 365 CE
Experience with marketing automation platforms and CDP integration
Strong knowledge of omnichannel engagement and personalization strategies
Familiarity with the insurance or financial services industry preferred

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

ATS Keywords

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Hard Skills & Tools

Dynamics 365CRM architectureMarTech architecturemarketing automationCDP integrationomnichannel engagementpersonalization strategiesPower Platformcustomer journey orchestrationdata governance