Included Health

General

• Perform age-appropriate history and virtual examinations, evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
• Deliver high quality patient care while maintaining safety
• Document medical information of patients and review patient history at each visit
• Request consultation or referral with other health care providers when appropriate
• Counsel and educate patients
• Order and interpret diagnostic tests as needed
• Evaluate, triage and manage pediatric and adult patients for acute care, and have experience with chronic disease management and mental health conditions
• Actively maintain knowledge of current medical research and trends
• Provide administrative support or cross-coverage for reviewing laboratory test results
• Scheduling flexibility to include evenings and weekends

Urgent Care Physician

• Provide care to patients of all ages across a wide range of conditions
• Maintain accurate and current patient records
• Work collaboratively with our provider and support teams
• Perform age-appropriate history and virtual examinations
• Evaluate, diagnose, recommend treatment plan and document findings appropriately and timely
• Deliver high quality patient care while maintaining safety
• Document medical information of patients and review patient history at each visit
• Request consultation or referral with other health care providers when appropriate
• Counsel and educate patients
• Order and interpret diagnostic tests as needed
• Evaluate, triage and manage pediatric and adult patients for acute care
• Experience with chronic disease management and mental health conditions
• Actively maintain knowledge of current medical research and trends
• Provide administrative support or cross-coverage for reviewing laboratory test results
• Scheduling flexibility to include evenings and weekends

• Provide care to patients of all ages across a wide range of conditions
• Maintain accurate and current patient records
• Work collaboratively with our provider and support teams
• Report to the Medical Director of Urgent Care

Billing Specialist

• Generate routine customer invoices accurately and on time in accordance with contractual terms and established billing schedules.
• Perform first-level invoice review to support billing accuracy across standard and recurring customer workflows.
• Apply customer payments and credits accurately, and help reduce unapplied cash and open reconciling items.
• Monitor customer account balances and perform routine collections follow-up on past-due invoices.
• Research basic billing issues, payment discrepancies, and account questions, and escalate more complex issues as needed.
• Complete client account reconciliations when needed.
• Support credit memo processing and account maintenance activities in a timely and accurate manner.
• Coordinate with Customer Success, Revenue Accounting, Rev Ops, Data, and other internal partners to resolve billing blockers and obtain support needed for invoicing and collections follow-through.
• Review billing outputs against customer-specific rules, support files, and source data to identify inconsistencies before invoices are sent.
• Maintain organized documentation of billing support, customer follow-up, and account activity to support auditability and operational continuity.
• Identify recurring issues and contribute to process improvements that strengthen billing timeliness, account accuracy, and collections performance.
• Complete ad hoc reporting and project requests as assigned.

Operations

• Own day-to-day operations for Included Health’s marketing websites and client microsites, ensuring content is accurate, on-brand, accessible, and optimized across devices.
• Execute on intake tickets and internal marketing requests
• Translate the broader web roadmap into quarterly and monthly priorities; own intake, backlog management, and day-to-day tradeoff decisions across requests, bugs, optimizations, and launches.
• Build and update pages, templates, and content modules in WordPress and related tools, applying best practices for UX, accessibility, scalability, technical SEO, and performance; troubleshoot issues and partner with developers on more complex changes.
• Lead launch readiness and execution for site updates, including QA, compliance checks, stakeholder communication, and post-launch monitoring.
• Improve web publishing workflows, documentation, and operational guardrails so teams can move faster while maintaining quality and consistency.
• Identify opportunities to use AI and automation to streamline repetitive work, accelerate QA and optimization workflows, and improve team efficiency.
• Define and implement scalable technical SEO and AEO/GEO best practices across site architecture, internal linking, metadata, structured data, XML sitemaps, redirects, canonicals, and indexation controls.
• Own test-and-learn execution across sites by developing hypotheses, running experiments, and operationalizing wins into repeatable best practices.
• Monitor site health and technical SEO performance using analytics, Search Console, and crawling tools; diagnose issues related to crawlability, rendering, indexation, page speed, broken templates, and technical errors, then prioritize remediation.
• Build reporting on key web KPIs and communicate results, recommendations, and priorities clearly to stakeholders.
• Lead and execute cross-functional coordination across Marketing, Product, Engineering, Analytics, Design, Content Strategy, and partners to deliver initiatives from concept through launch.

Manager – Web Experience, Operations

Implementation Specialist

• Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities
• Serves as the technical execution partner supporting Solutions Engineering, Implementation Consultants, and Project Managers across multiple client implementations simultaneously

Project Manager

• Lead end-to-end project and program management for integrated marketing initiatives, including multi-phased and ambiguity-heavy workstreams
• Maintains capability to support with intake, triage, prioritization, and scoping for new project requests, partnering with Marketing leadership to assess feasibility, identify opportunities to leverage existing assets, and ensure work aligns with business priorities and available resources.
• Manage cross-functional stakeholders in prioritization conversations and decisions.
• Leverage Asana to manage scope, sequencing, timelines, dependencies, and tradeoffs across multiple teams to keep work aligned to business goals and launch requirements
• Serve as a central point of contact and trusted cross-functional partner across Creative, Growth, Partner Marketing, Product, Client Success, and other functions as needed
• Proactively identify risks, bottlenecks, resource constraints, and process gaps, and drive resolution plans before issues escalate
• Create and maintain project- and program-level documentation that improves visibility, consistency, and execution quality across the PM function
• Recommend and help implement improvements to intake, routing, workflow design, templates, and other operational standards based on patterns observed during execution
• Support adoption of scalable systems and ways of working across Consumer Marketing, including ongoing process evolution and change management efforts
• Use AI tools to improve efficiency in planning, documentation, synthesis, and workflow execution while maintaining strong judgment and quality standards

Senior Marketing Project Manager

Artificial Intelligence

• Drive our mission to raise the standard of healthcare
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• Responsible for clinical AI quality assurance, oversight plus core clinical quality/safety responsibilities.
• Lead and/or support the governance, validation, and monitoring of AI/LLM tools.
• Support URAC/NCQA-aligned quality operations across our virtual and hybrid care models.
• Report to the Patient Safety Officer within the Clinical Quality team.

Clinical Quality AI Specialist, MD/DO

Recruitment

• Manage full-cycle recruiting for a high-volume portfolio of roles across one or more business functions, with a focus on speed, quality, and consistency.
• Partner with hiring managers to conduct intake meetings, define role requirements, and align on sourcing strategy, target profiles, and interview process.
• Build and maintain robust candidate pipelines through proactive sourcing via LinkedIn Recruiter, HireEZ, job boards, and other channels to meet hiring goals and timelines.
• Execute structured screening and interview processes, ensuring hiring decisions are grounded in consistent evaluation criteria and documented feedback.
• Manage candidate experience at every stage, providing timely communication, clear expectations, and a professional and inclusive process from application through offer.
• Maintain accurate, real-time data hygiene in Lever ATS — including candidate stages, disposition codes, and requisition statuses — to support reporting and team visibility.
• Track and report on key recruiting metrics (e.g., time-to-fill, pipeline conversion, source mix) to identify bottlenecks and surface opportunities for process improvement.
• Partner with Recruiting Coordinators on interview scheduling and logistics to ensure a smooth, seamless process for candidates and hiring teams.
• Collaborate with Total Rewards and Talent Partners on offer recommendations, ensuring alignment with compensation bands and internal equity.
• Contribute ideas and feedback to improve team processes, tools, and overall recruiter efficiency.
• Ensure recruiting practices reflect Included Health's commitment to diversity, equity, inclusion, and belonging at every stage of the hiring process.
• Stay current on market trends, talent availability, and competitive dynamics relevant to your function(s) to advise hiring managers on realistic timelines and expectations.

Contract Recruiter

Security Engineer

• Design, develop, and implement a comprehensive authorization framework for cloud resources, addressing user roles, resource-specific restrictions, task-based access, and granular engineering access
• Lead the technical implementation of Just-In-Time (JIT) access control systems for production environments (systems, secrets, data) to minimize standing privileges for engineering and platform teams.
• Collaborate with engineering to integrate data classification (e.g., safe-harbor annotations) with access control mechanisms, ensuring that data sensitivity directly informs access decisions.
• Develop and maintain security automation scripts, tools, and services in Python or Go to streamline security operations, vulnerability management, compliance checks, and incident response.
• Write clean, maintainable, and testable code (primarily Python and Go; familiarity with Ruby is a plus) for security automation, building custom security integrations, and developing security-focused tools.
• Implement and champion Infrastructure as Code (IaC) principles, **specifically using Terraform,** for programmatic definition, enforcement, and auditing of security configurations.
• Contribute to the design and implementation of centralized security controls, such as an engineering-owned Web Application Firewall (WAF), to manage rate limiting, IP blocking, input validation, and request filtering.
• Partner with engineering teams to establish and implement secure practices for managing the development toolchain (code generation utilities, linters, browser extensions, CLI tools, IDE plugins) to mitigate supply chain risks.
• Design and help implement a secure, "blessed" mechanism for webhook testing in local development environments, blocking unauthorized tunneling tools.
• Define, implement, and enforce container security hardening standards (e.g., least privilege, no unnecessary utilities, limited internet access) in collaboration with engineering teams.
• Drive the remediation of legacy cloud environments, particularly in GCP, by inventorying, assessing, and improving security controls.
• Design and implement solutions for granular data access control in cloud environments, particularly addressing compliance requirements for handling sensitive data.
• Collaborate closely with infrastructure software, engineering, DevOps, and product teams to co-design and integrate robust, automated security controls into systems, architectures, and CI/CD pipelines.
• Act as a subject matter expert on cloud security (AWS, GCP), providing guidance, code reviews (Python, Go), and technical expertise on secure cloud adoption, secure software development, and access control best practices.
• Support organizational change management efforts related to new security controls and practices by providing technical rationale and assisting in the development of new workflows.
• Conduct security assessments, threat modeling, and contribute to incident response, developing automation for prevention and faster response.
• Develop and maintain comprehensive documentation for security architectures, controls, automation scripts, and incident response playbooks.

Staff Software Engineer, Cloud Security

Procurement

• Rebuild and lead a more effective procurement and accounts payable operation
• Own the future-state procurement operating model, strengthen position in contract negotiations
• Help create a process that gives the business speed and flexibility while still protecting Included Health through the right controls, routing, and governance
• Separate strategic sourcing and contract strategy from day-to-day purchasing administration
• Provide oversight and support for the accounts payable function
• Partner closely with Finance, Accounting/AP, Legal, IT/Security, and business owners
• Oversee the teammate supporting procurement operations
• Help the AP team solve issues, improve coordination across the organization, and remove friction in the invoice-to-pay process
• Drive improvements to the invoice-to-pay process, including automation opportunities within Workday
• Partner with AP and Accounting leadership to improve invoice routing, issue resolution, vendor communication, and cross-functional follow-through
• Create clear ownership, SLAs, dashboards, and KPI reporting for cycle time, SLA adherence, early engagement, PO hygiene, and invoice processing
• Lead change management and training for business owners regarding procurement policy and accountability
• Identify savings, consolidation, and process improvement opportunities

Senior Manager, Procurement, Accounts Payable

Data Analyst

• Manage the end-to-end PG lifecycle for a portfolio of strategic accounts, including performance monitoring, metric validation, and tracking contract commitments.
• Act as a core subject matter expert for custom Performance Guarantees, partnering with Data Engineering to maintain specialized data pipelines and collaborating with Sales and Customer Success (CS) to track contract execution.
• Provide structured quarterly reporting and variance analyses on PG performance to help leadership monitor and mitigate financial risk.
• Support RFPs and renewals by performing scenario modeling, risk quantification, and data-driven feasibility assessments for non-standard client requests.
• Participate in client-facing discussions as the technical lead to explain performance variances, resolve complex calculation disputes, and clearly articulate Included Health’s value proposition as it relates to PGs.
• Execute recovery analytics to identify, quantify, and track the impact of interventions intended to minimize financial payouts.
• Contribute to the PG governance framework by enforcing data validation practices, operationalizing processes for non-standard requests, and documenting lessons learned from failed PGs.
• Manage accrual and payout analytics, building reconciliation dashboards and variance analyses to support Revenue Accounting and FP&A during quarterly close.
• Partner proactively with Customer Success teams to identify opportunities to manage high-risk payouts and execute timely recovery actions.
• Develop and maintain optimized SQL queries, automated dashboards (Looker), and source-of-truth datasets specifically for specialized strategic account PGs.
• Maintain PG-related data structures within Salesforce CRM in partnership with Client Operations.
• Perform deep-dive root cause analyses of PG misses and data defects to identify operational failures, collaborating with technical and clinical teams to implement preventive measures.
• Work independently to self-manage goals while effectively multitasking across multiple high-priority client workstreams.

Senior Data Analyst, Performance Guarantees

Manager

• Own the day-to-day work to identify, evaluate, contract, and integrate external partners that accelerate Value (ie impact on Total Cost of Care) and Growth for Included Health.
• Support the execution of our long-term partnership strategy in helping to shape the future growth path of the organization.

Partnership Strategy – Integration Manager

• Deliver coordinated, patient-centered virtual Care Management by telephone or video that improves members' health outcomes.
• Create impactful care plans together with members and our diverse care team, and help members achieve the desired goals.
• Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
• Partner with the members' local providers to ensure coordinated care.
• Provide compassionate, longitudinal follow-up care, building supportive relationships.
• Assist throughout acute healthcare episodes, such as hospitalizations and rehabilitation stays, providing coordinated Case Management to support the member and their family.
• Coordinate necessary resources that holistically address members' problems, whether clinical or social

Urgent Care Physician

Urgent Care Physician

Urgent Care Physician

Urgent Care Physician

Billing Specialist

Manager – Web Experience, Operations

Implementation Specialist

Senior Marketing Project Manager

Clinical Quality AI Specialist, MD/DO

Contract Recruiter

Staff Software Engineer, Cloud Security

Senior Manager, Procurement, Accounts Payable

Senior Data Analyst, Performance Guarantees

Partnership Strategy – Integration Manager

Nurse Care Manager, Adult