Incentivar

Community Manager

• Manage and grow Incentivar's communities on social media (Instagram, LinkedIn and other relevant channels), focusing on qualified engagement;
• Manage and grow internal client communities on social media;
• Create and execute editorial calendars aligned with brand positioning and marketing campaigns;
• Produce and adapt content (texts, scripts, captions, stories) for different formats and platforms;
• Monitor mentions, comments and conversations about the brand, responding promptly and with a consistent tone;
• Track performance metrics and turn data into actionable learnings to optimize content strategy;
• Identify behavior trends and positioning opportunities in the incentives and HR market;
• Collaborate with product, sales/commercial and customer success teams to ensure the brand voice reflects the real customer experience;
• Support events, trade shows and in-person marketing initiatives with real-time content.

Business Analyst

• Translate incentive mechanics and business rules into technical backlog items (prepare PDD, SDD and acceptance criteria).
• Manage the agile roadmap and backlog, tracking delivery timelines.
• Run workshops with clients to elicit requirements.
• Map processes (as-is / to-be) and identify structural automation opportunities.
• Prioritize initiatives based on ROI and transaction volume.
• Lead UAT (User Acceptance Testing) with key users, ensuring the quality of deliveries.
• Design test scenarios to support the team’s validation of deliverables.
• Monitor post-go-live gains (efficiency, error mitigation and ROI).
• Campaign Management: structure, monitor and perform settlements/calculations for incentive campaigns, ensuring accuracy and alignment with client objectives.
• Technical Partnership: work directly with the Data team to translate business needs into effective settlement and reporting solutions.
• Operational Excellence: identify bottlenecks, prioritize opportunities and evolve current processes.
• Automation and Continuous Improvement: map and implement improvements that deliver operational efficiency and measurable business impact.

Business Analyst – Incentives & Settlements

Data Engineer

• Develop and maintain scalable, efficient data pipelines (ETL/ELT)
• Integrate, transform, and make data available for analytical and operational consumption
• Manage and evolve cloud-based data infrastructure (AWS)
• Automate data ingestion, transformation, and processing workflows
• Ensure data quality, integrity, and governance
• Collaborate with technology, product, and business teams
• Actively participate in client discussions and the squad's roadmap
• Propose continuous improvements to architecture, performance, and processes
• Support engineering best practices and knowledge sharing within the team

Data Analyst

• Coletar, limpar e analisar grandes conjuntos de dado;
• Desenvolver e manter dashboards e relatórios em Power BI, garantindo a precisão e a relevância dos dados apresentados;
• Trabalhar em colaboração com as equipes de negócios para entender suas necessidades de dados e fornecer soluções eficazes;
• Realizar análises profundas para identificar tendências, padrões e insights valiosos que apoiam a tomada de decisão;
• Conhecimento em linguagens como Python, SQL, M e DAX;
• Criação e gerenciamento de relatórios no Power BI Desktop e Online (Power BI Service) e outras ferramentas de mercado;
• Identificar oportunidades de melhorias nos processos e fluxos de trabalho relacionados à coleta, análise e apresentação de dados

Analista de Dados

Customer Success Manager

• Plan and coordinate all activities related to projects, ensuring objectives are achieved within the established timeline and budget.
• Develop and maintain detailed project schedules, monitor progress, and adjust as needed.
• Identify, assess, and mitigate risks that may affect project execution.
• Collaborate with stakeholders to define project scope, goals, and deliverables.
• Ensure that all scope changes are documented and approved.
• Prepare and present project status reports.
• Facilitate project meetings, including kick-off, status, and closing meetings.