Incentivar

People Operations

• Support payroll/Personnel Department routines, including hiring, termination, and maintenance of employee records
• Assist with benefits administration and register employees in required tools
• Support preparation and verification of payroll
• Organize and keep employee documents and files up to date
• Provide support to employees with inquiries related to Personnel/Payroll
• Support administrative onboarding processes for new hires
• Assist in ensuring compliance with labor obligations and legislation
• Contribute to continuous improvement of People area processes

People & Culture Analyst, Junior

Operations

• Create, document, and review operational processes and procedures following ISO guidelines, ensuring standardization, traceability, and compliance with internal policies.
• Map workflows across company departments, identifying bottlenecks, redundancies, and opportunities for simplification or automation.
• Develop and implement process automations using tools such as n8n, contributing to reduced rework, increased efficiency, and operational scalability.
• Monitor and analyze KPIs and operational indicators, turning data into actionable insights and quickly reporting deviations to leadership.
• Support continuous improvement projects by conducting analyses, proposing solutions, and collaborating on the structured implementation of changes.
• Interact with different areas of the company (Sales, Finance, Product, Customer Success, HR, among others), acting as an operational liaison and facilitating communication and alignment between teams.
• Conduct audits and reviews of internal processes, ensuring compliance with established standards and identifying operational risks.
• Actively contribute to the company’s governance culture by promoting best practices, internal policies, and procedures in a clear and engaging manner.
• Use project management tools to organize, prioritize, and track deliveries with autonomy and clarity.
• Support the creation and maintenance of strategic documentation — policies, manuals, SOPs, and knowledge bases — keeping everything up to date, accessible, and relevant.

Mid-level Operations Analyst

Auditor

• Read, interpret, and understand the campaign rules agreed with the client, including nuances and exceptions
• Verify in the distribution database that the rule is being applied exactly as agreed
• Cross-check data and identify discrepancies before points/rewards are released
• Flag and follow up on the resolution of inconsistencies prior to release
• Document findings and communicate them clearly to the involved teams
• Monitor corrections and revalidate after adjustments
• Contribute to creating checklists and controls that make the process more robust

BI Analyst, Campaign Audits

Community Manager

• Manage and grow Incentivar's communities on social media (Instagram, LinkedIn and other relevant channels), focusing on qualified engagement;
• Manage and grow internal client communities on social media;
• Create and execute editorial calendars aligned with brand positioning and marketing campaigns;
• Produce and adapt content (texts, scripts, captions, stories) for different formats and platforms;
• Monitor mentions, comments and conversations about the brand, responding promptly and with a consistent tone;
• Track performance metrics and turn data into actionable learnings to optimize content strategy;
• Identify behavior trends and positioning opportunities in the incentives and HR market;
• Collaborate with product, sales/commercial and customer success teams to ensure the brand voice reflects the real customer experience;
• Support events, trade shows and in-person marketing initiatives with real-time content.

Business Analyst

• Translate incentive mechanics and business rules into technical backlog items (prepare PDD, SDD and acceptance criteria).
• Manage the agile roadmap and backlog, tracking delivery timelines.
• Run workshops with clients to elicit requirements.
• Map processes (as-is / to-be) and identify structural automation opportunities.
• Prioritize initiatives based on ROI and transaction volume.
• Lead UAT (User Acceptance Testing) with key users, ensuring the quality of deliveries.
• Design test scenarios to support the team’s validation of deliverables.
• Monitor post-go-live gains (efficiency, error mitigation and ROI).
• Campaign Management: structure, monitor and perform settlements/calculations for incentive campaigns, ensuring accuracy and alignment with client objectives.
• Technical Partnership: work directly with the Data team to translate business needs into effective settlement and reporting solutions.
• Operational Excellence: identify bottlenecks, prioritize opportunities and evolve current processes.
• Automation and Continuous Improvement: map and implement improvements that deliver operational efficiency and measurable business impact.

People & Culture Analyst, Junior

Mid-level Operations Analyst

BI Analyst, Campaign Audits

Community Manager

Business Analyst – Incentives & Settlements