Incentivar

People Operations

• **Training & Development (main focus)**
• Create, structure and update learning paths for different areas and levels across the company;
• Identify training needs together with managers, based on a competency matrix and performance evaluations;
• Plan, organize and oversee the execution of internal and external training programs from start to finish;
• Develop teaching materials and training content (presentations, manuals, and e-learning course tracks);
• Monitor training effectiveness metrics (participation, reaction/evaluation, practical application);
• Support IDPs (Individual Development Plans) in partnership with managers;
• Act as the area reference for development and training topics, proposing continuous improvements.
• **People (generalist scope)**
• Support Personnel/Payroll routines, including onboarding, offboarding and maintaining employee records;
• Assist with benefits management and employee registration in required tools;
• Provide support to employees on questions related to payroll and other People routines;
• Support onboarding processes for new hires;
• Contribute to other HR/People areas as needed by the operation (recruitment, engagement, internal communication, among others).

Mid-level People Analyst

Analyst

• Lead implementation projects for new clients, ensuring a structured and efficient onboarding experience;
• Serve as the primary point of contact for the client during the implementation phase;
• Coordinate activities with internal teams such as Technology, Operations, Product and Business;
• Manage timelines, risks, dependencies and stakeholder alignment;
• Ensure that the client quickly derives value from the platform;
• Identify opportunities to improve implementation and onboarding processes;
• Create and maintain materials, playbooks and team processes;
• Monitor metrics and act proactively to ensure successful deliveries.

Onboarding and Implementation Analyst

Account Executive

• Responsible for developing strategic agendas focused on generating new business with strategic B2B clients;
• Identify, develop, and manage strategies to prospect potential business opportunities, aiming to create and leverage business opportunities.

Account Executive – Full Cycle

• Manually validate products returned in invoice (NF) queries to SEFAZ that were not automatically identified by the system.
• Perform periodic routines for product data validation and cleansing.
• Prepare and send updated databases to the partner responsible for integration with SEFAZ to improve the accuracy of NF parsing.
• Monitor and evaluate the performance of the automated verification process.
• Propose improvements to validation and integration processes, identifying bottlenecks and optimization opportunities.
• Create and maintain periodic reports with indicators such as: volume of approved and rejected invoices (NFs), automatic recognition rate, and overall program efficiency.

Invoice Validation Analyst

• Support payroll/Personnel Department routines, including hiring, termination, and maintenance of employee records
• Assist with benefits administration and register employees in required tools
• Support preparation and verification of payroll
• Organize and keep employee documents and files up to date
• Provide support to employees with inquiries related to Personnel/Payroll
• Support administrative onboarding processes for new hires
• Assist in ensuring compliance with labor obligations and legislation
• Contribute to continuous improvement of People area processes

People & Culture Analyst, Junior

Operations

• Create, document, and review operational processes and procedures following ISO guidelines, ensuring standardization, traceability, and compliance with internal policies.
• Map workflows across company departments, identifying bottlenecks, redundancies, and opportunities for simplification or automation.
• Develop and implement process automations using tools such as n8n, contributing to reduced rework, increased efficiency, and operational scalability.
• Monitor and analyze KPIs and operational indicators, turning data into actionable insights and quickly reporting deviations to leadership.
• Support continuous improvement projects by conducting analyses, proposing solutions, and collaborating on the structured implementation of changes.
• Interact with different areas of the company (Sales, Finance, Product, Customer Success, HR, among others), acting as an operational liaison and facilitating communication and alignment between teams.
• Conduct audits and reviews of internal processes, ensuring compliance with established standards and identifying operational risks.
• Actively contribute to the company’s governance culture by promoting best practices, internal policies, and procedures in a clear and engaging manner.
• Use project management tools to organize, prioritize, and track deliveries with autonomy and clarity.
• Support the creation and maintenance of strategic documentation — policies, manuals, SOPs, and knowledge bases — keeping everything up to date, accessible, and relevant.

Mid-level Operations Analyst

Auditor

• Read, interpret, and understand the campaign rules agreed with the client, including nuances and exceptions
• Verify in the distribution database that the rule is being applied exactly as agreed
• Cross-check data and identify discrepancies before points/rewards are released
• Flag and follow up on the resolution of inconsistencies prior to release
• Document findings and communicate them clearly to the involved teams
• Monitor corrections and revalidate after adjustments
• Contribute to creating checklists and controls that make the process more robust