Mid-level Operations Analyst

Incentivar

Operations Analyst optimizing processes within a leading incentivetech startup in Latin America. Responsible for process mapping, automation, and continuous improvement initiatives.

Posted 5/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create, document, and review operational processes and procedures following ISO guidelines, ensuring standardization, traceability, and compliance with internal policies.
Map workflows across company departments, identifying bottlenecks, redundancies, and opportunities for simplification or automation.
Develop and implement process automations using tools such as n8n, contributing to reduced rework, increased efficiency, and operational scalability.
Monitor and analyze KPIs and operational indicators, turning data into actionable insights and quickly reporting deviations to leadership.
Support continuous improvement projects by conducting analyses, proposing solutions, and collaborating on the structured implementation of changes.
Interact with different areas of the company (Sales, Finance, Product, Customer Success, HR, among others), acting as an operational liaison and facilitating communication and alignment between teams.
Conduct audits and reviews of internal processes, ensuring compliance with established standards and identifying operational risks.
Actively contribute to the company’s governance culture by promoting best practices, internal policies, and procedures in a clear and engaging manner.
Use project management tools to organize, prioritize, and track deliveries with autonomy and clarity.
Support the creation and maintenance of strategic documentation — policies, manuals, SOPs, and knowledge bases — keeping everything up to date, accessible, and relevant.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Process Management, Information Systems, Business Management, or related fields.
Previous experience in Operations, Process, Quality, Continuous Improvement, or Corporate Governance areas.
Experience in process mapping and documentation.
Experience monitoring indicators and building management reports.
Tools and Technical Skills
n8n or similar automation platforms (Make, Zapier): ability to create and maintain process automations.
Basic understanding of Artificial Intelligence applied to operations: comprehension of how AI tools can be incorporated into operational workflows to improve efficiency.
Project management tools: Asana, Notion, ClickUp, Monday, or similar.
Microsoft Office / Google Workspace: advanced proficiency, especially Excel/Sheets for data analysis and dashboard creation.
Process mapping tools: Lucidchart, Miro, Draw.io, or equivalents.
Basic knowledge of BI and dashboards (Power BI, Looker Studio) is a plus.
Behavioral / Soft Skills
Systemic thinking and the ability to understand the impact of each process on the company as a whole.
Sense of urgency and prioritization skills in dynamic environments.
Analytical profile: ability to gather data, cross-reference information, and reach solid conclusions.
Strong written and verbal communication, with ease interacting across different profiles and departments.
Organization, attention to detail, and commitment to quality in deliverables.
Proactivity and autonomy to identify problems and propose solutions without being prompted.

Benefits

Comp & perks

Benefit (Ifood Benefits Card): BRL 1,120.00 per month
Participation in a physical and mental health program through partners, including gym network access and telehealth
Performance evaluations
Structured career path
Frequent training sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process mappingprocess automationdata analysisKPI monitoringreport buildingcontinuous improvementcompliance auditingsystemic thinkinganalytical skillsquality management

Soft Skills

communicationorganizationattention to detailproactivityautonomysense of urgencyprioritizationcollaborationproblem-solvingengagement

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Process ManagementBachelor’s degree in Information SystemsBachelor’s degree in Business Management