Onboarding and Implementation Analyst

Incentivar

Customer onboarding and implementation analyst at Incentivar. Leading client implementations and managing project workflows to ensure satisfaction and success.

Posted 7/8/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading implementation projects and managing client onboarding processes, ensuring effective communication and alignment with internal teams. Proficient in project management methodologies and advanced Excel skills to monitor metrics and drive successful outcomes.

Highest-signal resume keywords

Implementation Project ManagementClient OnboardingStakeholder AlignmentAdvanced Excel SkillsProject Management Methodologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ImplementationProject ManagementOnboardingMetrics MonitoringProcess Improvement

Soft Skills

Verbal CommunicationWritten CommunicationNegotiation SkillsOrganizational SkillsConsultative Mindset

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

B2B CompaniesCustomer ExperienceValue-Driven Approach

About the role

Key responsibilities & impact

Lead implementation projects for new clients, ensuring a structured and efficient onboarding experience;
Serve as the primary point of contact for the client during the implementation phase;
Coordinate activities with internal teams such as Technology, Operations, Product and Business;
Manage timelines, risks, dependencies and stakeholder alignment;
Ensure that the client quickly derives value from the platform;
Identify opportunities to improve implementation and onboarding processes;
Create and maintain materials, playbooks and team processes;
Monitor metrics and act proactively to ensure successful deliveries.

Requirements

What you’ll need

Excellent verbal and written communication;
Strong negotiation and influencing skills with clients and internal teams;
Experience in implementation, onboarding or project management at B2B companies;
Organized and able to manage multiple projects simultaneously;
Consultative mindset, customer-experience and value-driven;
Knowledge of project management methodologies;
Bachelor's degree (completed);
Advanced Excel skills.

Benefits

Comp & perks

iFood Benefits card: BRL 1,120/month
TotalPass: access to a comprehensive network of gyms across Brazil
Conexa: telehealth with medical, psychological and nutritional consultations when you need them
Avus: discounts at pharmacies, medical consultations and laboratory tests
Internal Incentive Program
**To develop your career:**
⭐ Structured performance evaluations with clear feedback on your progress
🗺️ Defined career path so you know where you can go
📚 Frequent training to support continuous growth