Imprint

Affiliate Manager

• Own the relationship with partner brands, including day-to-day coordination of strategic initiatives, marketing and product work.
• Collaborate with internal stakeholders to design and implement marketing campaigns, promotions, and operational updates.
• Coordinate planning, budgeting, and performance forecasting in partnership with Finance and senior Commercial team members, delivering actionable insights and identifying opportunities to drive program growth.
• Own documentation, timelines, and communication plans to ensure smooth cross-team execution.
• Drive strategic ad-hoc projects that enhance operations, partner satisfaction and cross-functional productivity.
• Partner with Compliance and Risk to help ensure programs adhere to regulatory and brand standards.

Partner Lead

Manager

• Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders
• Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives
• Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders
• Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals
• Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage
• Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals
• Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions
• Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements
• Implement risk management strategies to safeguard the program's financial health and minimize potential issues
• Generate regular reports on program performance and provide insights and recommendations to senior management
• Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement
• Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program

General Manager

Full-stack Engineer

• Architect and lead the development of secure, reliable, and scalable backend systems
• Provide technical leadership and mentorship across multiple teams and projects
• Establish and champion coding standards, architectural principles, and technical direction for the engineering organization
• Partner closely with product, design, and engineering leadership to align technical strategy with business goals
• Drive continuous optimization of system performance, scalability, and reliability to support rapid growth and evolving business demands
• Own complex, high-impact projects and initiatives end-to-end—from architecture and strategic planning through successful deployment and ongoing optimization
• Drive the evolution of developer experience through advanced tooling, comprehensive observability frameworks, and platform reliability improvements
• Mentor and develop engineers through code reviews, design sessions, and technical guidance
• Contribute to the technical roadmap and identify opportunities for innovation

Staff Software Engineer

• Design and develop with engineers, product managers, and designers to deliver world-class experiences for both our customers and our partners.
• Write scalable and testable code while implementing comprehensive end-to-end testing.
• Collaborate on architectural planning for new features, services, APIs, and external provider integrations.
• Contribute innovative ideas to enhance cardholder experiences, boost revenue opportunities, reduce engineering costs, and drive growth in our fast-paced business.
• Troubleshoot production issues across several micro-services in order to successfully navigate issues that arise during on-call assignments.

Software Engineer

Data Engineer

• Design, build, and maintain scalable data pipelines and infrastructure across batch and streaming systems.
• Own core components of Imprint’s data stack, including Snowflake, dbt Cloud, Change Data Capture frameworks, and reverse ETL integrations.
• Develop and enforce best practices in data modeling, testing, observability, and governance.
• Partner with stakeholders across Product, Analytics, Finance, and Engineering to ensure timely and accurate data delivery.
• Work on external data integrations, such as partner-facing data shares (e.g., S3, SFTP, Snowflake) and financial reporting pipelines (e.g., with Netsuite).
• Contribute to architectural decisions for how we scale data infrastructure, including schema design, orchestration, and data lineage.
• Champion clear documentation, reproducibility, and reliability for critical datasets and workflows.
• Stay informed about modern data tools and trends and help drive their adoption when appropriate.

Senior Data Engineer

Marketing

• Own marketing planning, execution, and performance for major co-branded partners, with accountability for partner growth outcomes
• Build and maintain 12-month marketing roadmaps in partnership with GMs, including quarterly planning and budget allocation
• Design and execute acquisition campaigns across paid channels (paid social, paid search, affiliate, direct mail) and owned channels (lifecycle, in-app, email)
• Partner with Lifecycle Managers and analytics to optimize full-funnel performance: application rate, approval rate, activation rate, spend behavior, and retention
• Develop experimentation frameworks and run tests to improve CAC, LTV, and partner-specific KPIs
• Create audience segmentation, positioning, and messaging strategies that enable creative teams and strengthen partner channel marketing
• Own relationships with external vendors (affiliate platforms, direct mail bureaus, media agencies) and internal cross-functional partners (product, engineering, analytics, creative)
• Track and report on key metrics including application volume, approval rate, activation rate, insurance attach, partner revenue, retention, and LTV
• Identify gaps in marketing infrastructure or process and drive improvements in campaign deployment speed and quality

Partner Marketing Manager

Program Manager

• Own the design, implementation, and continuous optimization of Imprint's marketing workflow and process infrastructure
• Build and enforce SLAs, work-back schedules, and Gantt charts that keep cross-functional teams on task and campaigns on track
• Drive intake, scoping, and planning rhythms in partnership with GMs, co-brand partners, and internal stakeholders
• Act as the operational owner of campaign delivery—ensuring work moves efficiently through Creative, Lifecycle, Marketing Ops, and Go-to-Market
• Use data and process metrics to identify bottlenecks, measure adherence to SLAs, and surface accountability gaps
• Build AI-driven automation and efficiency improvements into workflow (e.g., briefing, QA, reporting)
• Partner with Marketing, Creative Design, Lifecycle, Marketing Ops, and Go-to-Market teams to align on capacity, timelines, and delivery standards
• Maintain visibility and reporting on campaign status, blockers, and delivery health across leadership

Marketing Program Manager

Accounting Manager

• Own all accounting operations, including financial reporting, month-end close, and external audit management
• Build and lead a high-performing accounting team, developing individual contributors who can drive work autonomously
• Partner with business leaders to provide accounting guidance that balances technical rigor with business context
• Redesign accounting processes to support scale, complexity, and speed as Imprint grows
• Lead audit relationships with creativity and judgment, navigating gray areas while maintaining strong controls
• Implement automation and technology solutions to improve efficiency and reduce manual work
• Ensure compliance with GAAP and regulatory requirements across all programs and partnerships
• Translate complex accounting concepts into clear business insights for non-finance stakeholders
• Drive cross-functional collaboration to reduce bottlenecks and enable faster decision-making

Head of Accounting

Operations

• Action daily applications & existing account portfolio cases pended into the fraud queue. Review the information elements on these cases thoroughly and decision them for first party & third party fraud as per procedures.
• Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
• Manage and resolve customer dispute claims from beginning to end, communicating with the account holder, reviewing documentation, and filing claims through the appropriate portals.
• Drive improved performance on established Fraud KPI’s achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
• Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.

Fraud & Dispute Ops Specialist

• Action daily applications & existing account portfolio cases pended into the first party fraud queue. Review the information elements on these cases thoroughly and decision them for first party & third party fraud as per procedures.
• Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
• Manage and resolve customer dispute claims from beginning to end, communicating with the account holder, reviewing documentation, and filing claims through the appropriate portals.
• Drive improved performance on established Fraud KPI’s achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
• Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.

Fraud Operations Specialist

• Own end-to-end fraud operations, including fraud detection, dispute resolution, and chargeback management for Imprint's credit products
• Develop and execute workforce planning models to support 4x growth, balancing internal staff and vendor capacity
• Lead vendor relationship management with Ubiquity and other partners, ensuring SLA adherence and quality standards
• Build and implement automation roadmap in partnership with engineering to reduce manual review volume and improve efficiency
• Define, measure, and improve quality metrics for fraud review accuracy and consistency across internal and external teams
• Partner cross-functionally with Product, Engineering, Data, and Customer Experience to align on fraud operational priorities
• Use data analysis to identify trends, optimize processes, and inform decision-making on staffing, tooling, and workflow improvements
• Ensure fraud resolution meets target SLAs (currently 3-day resolution standard) to protect brand reputation and customer satisfaction

Partner Lead

General Manager

Staff Software Engineer

Software Engineer

Senior Data Engineer

Partner Marketing Manager

Marketing Program Manager

Head of Accounting

General Manager

Fraud & Dispute Ops Specialist

Fraud Operations Specialist

Director of Fraud Operations