Imprint

Manager

• Own end-to-end delivery of partner implementations
• Ensure brand partners have a seamless experience throughout the delivery lifecycle
• Manage multiple concurrent implementation workstreams
• Coordinate across internal teams and external partners
• Own technical relationships with partners
• Lead delivery of new features, capabilities, and product expansions for existing partner programs
• Translate partner and business goals into project plans, milestones, dependencies, and success criteria
• Manage initiatives from initial scoping through testing, launch, and post-launch stabilization
• Build and maintain delivery timelines and status reporting
• Serve as primary delivery point of contact for partner stakeholders and internal teams
• Align product, engineering, compliance, and go-to-market functions to meet milestones
• Build trusted relationships with partner teams and internal leadership
• Work with Lead Solutions Engineers to define integration scope and troubleshoot technical issues
• Guide partners through APIs, payment processing flows, and operational dependencies
• Develop working understanding of partner systems, e-commerce platforms, and payments ecosystem
• Build and refine delivery processes, frameworks, and reporting
• Leverage AI tools to improve delivery efficiency and champion adoption
• Partner with product and engineering teams on delivery priorities, partner feedback, and scalable integration solutions
• Identify delivery risks, develop mitigation plans, and escalate issues with context and recommended solutions
• Contribute to delivery playbooks and process improvements

Senior Delivery Manager

Marketing

• Own marketing strategy, planning, execution, and performance for major co-branded credit card partners
• Lead 12-month marketing roadmaps, quarterly planning, budget allocation, and investment tradeoffs
• Present marketing strategy and performance to partner marketing leadership and internal executives
• Identify funnel opportunities and make data-informed investment recommendations
• Design, lead, and optimize acquisition campaigns across paid social, paid search, affiliate, direct mail, lifecycle, in-app, and email channels
• Develop experimentation frameworks to improve CAC, LTV, and partner KPIs
• Build audience segmentation, positioning, and messaging strategies
• Own full-funnel performance from application through retention, including approval, activation, spend behavior, insurance attach, and retention
• Diagnose funnel breakdowns and lead cross-functional improvements with product, engineering, analytics, and lifecycle teams
• Serve as senior marketing point of contact for assigned partners
• Translate partner objectives into actionable marketing strategies
• Manage external vendors, including affiliate platforms, direct mail bureaus, and media agencies
• Lead vendor performance management, negotiation, and strategic alignment
• Improve marketing infrastructure, tooling, processes, campaign deployment speed, quality, and scalability
• Own measurement frameworks and reporting cadence
• Lead performance reviews and translate data into recommendations
• Continuously refine strategy and reallocate investment based on performance insights

Partner Marketing Manager

Data Scientist

• Own and improve Imprint's onboarding fraud decisioning across the full application journey
• Develop identity verification, KYC controls, application fraud models, policy rules, decline and verification waterfalls, and manual-review strategies
• Build, validate, deploy, and monitor models detecting identity theft, synthetic identity, first-party fraud, and coordinated application abuse
• Evaluate third-party fraud and identity vendors using lift, overlap, coverage, stability, latency, and cost metrics
• Design and analyze A/B tests, shadow tests, holdouts, and champion/challenger strategies
• Balance fraud losses and capture against approval rate, false positives, verification friction, and manual-review volume
• Investigate emerging fraud patterns and decision misses using application, post-booking, and Fraud Operations data
• Build monitoring and AI-powered workflows to detect model drift, population shifts, vendor degradation, data-quality issues, and new attack patterns
• Partner with Fraud Operations, Product, Engineering, Compliance, and Credit Strategy to productionize changes
• Validate impact and communicate recommendations to senior leadership and external partners
• Help protect credit card programs while delivering fast, seamless member experiences

Data Scientist, Fraud Risk

Solutions Engineer

• Own the technical relationship with Imprint’s enterprise partners
• Ensure seamless integration, launch, and enhancement of payment solutions
• Manage complex partner solutions delivered over many months
• Translate partner requirements into actionable solutions
• Drive repeatable launch processes and scale partner success
• Independently run technical discovery, solution design, and implementation for enterprise partner opportunities
• Lead at least one partner implementation through launch
• Identify, prioritize, and ship or initiate partner-delivery automation improvements
• Collaborate with sales, account management, and product teams from pre-sales through long-term partnership
• Conduct technical discovery and solutioning
• Understand partner needs and constraints and map Imprint capabilities to requirements
• Serve as payments and card program expert to architect card programs
• Provide technical guidance, architecture input, and implementation approach
• Lead integration planning and execution
• Troubleshoot technical issues and unblock launches
• Build relationships with partner technical teams
• Communicate proactively with partners to surface opportunities and mitigate risks
• Partner with Product and Engineering to influence the roadmap
• Help define products and improvements addressing partner and consumer problems
• Align partner- and consumer-facing features with partner expectations
• Improve tooling, documentation, and repeatable integration patterns
• Implement flexible, repeatable frameworks for launch-time operational stability
• Improve technical documentation and partner-facing implementation guides

Lead Solutions Engineer

Outside Sales

• Serve as an on-site brand ambassador for Imprint's co-branded credit card programs, engaging store associates and guests to communicate card features, benefits, rewards, and promotional offers
• Train and coach retail store associates on card sales techniques, objection handling, and program value—building their confidence and capability to independently drive card applications
• Drive card acquisition by connecting credit card benefits to the in-store shopping experience and tailoring recommendations to individual customer needs and interests
• Assist customers with completing credit card applications accurately, ensuring a smooth and compliant application experience from start to finish
• Collaborate with store teams to meet daily, weekly, and monthly acquisition goals, contributing to a positive, results-oriented team environment
• Track and report on store-level performance metrics, including application volume, associate engagement, and cardholder penetration rates, surfacing insights to your manager
• Maintain strong working knowledge of the partner brand's products, promotions, events, and loyalty programs to effectively connect card benefits to the broader customer experience
• Identify operational gaps or coaching opportunities at the store level and escalate with proposed solutions to the Head of Field Sales
• Adhere to all applicable bank policies, procedures, regulations, and legal requirements, including those governing consumer credit applications and data privacy
• Maintain scheduling flexibility as business needs evolve, including availability across store hours, evenings, weekends, and key retail seasons

Imprint

Senior Delivery Manager

Partner Marketing Manager

Data Scientist, Fraud Risk

Lead Solutions Engineer

Field Sales Territory Manager

Field Sales Territory Manager

Field Sales Territory Manager

Field Sales Territory Manager