Imprint

Communications

• Own the narrative engine. Turn our positioning into bylines, posts, decks, talking points, and the occasional category-defining manifesto under the CEO's name. You draft fast and in our voice, not in boilerplate.
• Build founder and executive profiles. Get our CEO and a few leaders in front of the right audiences: podcasts, stages, the lists worth being on, and a steady drumbeat on social that sounds like a person. You'll know which opportunities matter and which are noise.
• Manufacture moments. An investor day. A product reveal. A launch with a partner everyone recognizes. You'll help conceive these and run them end to end so they land.
• Start a media franchise. Recurring, reportable output, original data and charts journalists pull from on a schedule.
• Run press yourself. Build real relationships with reporters covering fintech, payments, retail, and AI, and pitch them stories worth their time. No agency middle layer.
• Measure what works. Share of voice, inbound from partners and recruits, the quality of who's now paying attention. Track honestly, double down on what moves.

Director of External Communications

Product Manager

• Own Imprint's API Platform — the surface partners use to embed our functionality directly into their products.
• Define the strategy and ship the platform.
• Work hand-in-hand with the businesses building on top of it.
• Decide what to expose, how to expose it securely under real compliance constraints, and how to evolve it without breaking the partners depending on it.
• Ensure that API documentation is visibly sharper in at least one area — measurable by reduced load on solutions engineering.

Product Manager, API Platform

IT Support

• Own the design, automation, management, and support of Imprint’s core IT infrastructure and employee technology services
• Partner closely with Security, Engineering, People, Finance, Legal, and business teams to understand pain points, gather requirements, and design scalable IT systems
• Help define and build the IT systems, workflows, automations, and AI-enabled solutions that support this vision
• Design, build, and maintain scalable IT systems, workflows, automations, and AI-enabled solutions that improve efficiency, reliability, security, and employee experience
• Develop scripts, integrations, internal tools, and AI-assisted workflows to automate repetitive IT processes
• Oversee the deployment, maintenance, hardening, and troubleshooting of device management platforms
• Continuously evaluate and implement security enhancements across end-user devices, SaaS applications, identity systems, AI tools, and IT infrastructure

Senior Enterprise IT Engineer

Business Development Rep

• Own full deal context and continuity for partners across the entire sales lifecycle, from discovery through contract execution
• Lead execution of brand discovery, RFP responses, partner presentations, financial inputs and modeling, and compelling product visions with cross-functional input
• Build and continuously improve the foundational systems that power BD, including CRM structure, pipeline hygiene, deal tracking, and reusable pitch assets
• Collaborate closely with Product, Marketing, and Launch Operations to design best-in-class programs, including overall program design, value proposition, product features, go-to-market strategy, and implementation roadmap
• Interface daily with the C-suite and senior leadership to support deal execution and inform key strategic decisions
• Ensure that every deliverable (slides, proposals, emails, models) represents Imprint with executive-level polish
• Surface insights, blockers, and recommendations proactively to BD leadership to keep deals moving forward

Business Development Manager

Data Scientist

• Apply statistical inference, causal analysis, and experimentation design to improve LTV/CAC and accelerate feedback loops
• Champion A/B testing by partnering with cross-functional teams to design, analyze, and interpret experiments rigorously, using scalable frameworks and tooling
• Build segmentation frameworks and predictive models (churn, LTV, propensity, etc) to drive targeting, personalization, and lifecycle optimization
• Design and build agentic workflows to automate the data science lifecycle (exploration, modeling, experimentation)
• Use LLMs and AI tools as collaborators to reason about data, generate hypotheses, and iterate on analyses
• Build AI-driven systems for monitoring, diagnosing, and automating business insights and decisions
• Translate data into clear narratives that influence product decisions, marketing campaigns, and executive strategy
• Support automation projects as needed, including anomaly detection, partner data reporting, and internal self-serve tools or dashboards
• Own projects end-to-end - from problem definition through implementation, deployment, and monitoring - while collaborating cross-functionally to drive impact
• Contribute to team excellence through code reviews, technical mentorship, and process improvements

Staff Data Scientist

Attorney

• Create clause libraries, playbooks, diligence checklists, and repeatable workflows that make legal work more searchable and scalable
• Leverage AI tools to automate repetitive tasks, improve document analysis, and increase team efficiency
• Proactively identify gaps in legal operations and propose structured solutions
• Coordinate cross-functionally with commercial, finance, capital markets, compliance, product, and operations teams on legal process execution
• Conduct first pass contract review, issue-spotting, and diligence for vendor agreements, NDAs, routine procurement contracts
• Build and maintain contract trackers, obligation logs, renewal calendars, closing binders, and legal request intake systems
• Support capital markets transactions, bank partnerships, and co-brand programs by summarizing agreements, extracting key terms, comparing drafts, and organizing document sets
• Maintain organized, accurate, and confidential records of legal documents, obligations, and deadlines

Legal Analyst

Manager

• Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders
• Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives
• Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders
• Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals
• Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage
• Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals
• Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions
• Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements
• Implement risk management strategies to safeguard the program's financial health and minimize potential issues
• Generate regular reports on program performance and provide insights and recommendations to senior management
• Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement
• Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program

General Manager

Operations

• Own day-to-day governance and performance management of Imprint's primary BPO partner, covering customer service and fraud operations
• Establish and enforce performance scorecards, SLAs, and operational accountability aligned to contractual agreements
• Lead weekly and monthly business reviews with BPO leadership, ensuring action items close and performance gaps are addressed
• Build and maintain independent financial validation processes to audit vendor invoices against internal metrics (volume, handle time, contracted rates, headcount)
• Conduct gap analysis of current operating model and design remediation roadmap to support partner launches and operational scale
• Develop onboarding playbooks for adding new partners to BPO model, including forecasting, workforce management, and quality assurance
• Partner with finance, CS operations, fraud operations, procurement, and legal on vendor contracts, performance issues, and cost management
• Manage site expansion and travel requirements to offshore (Philippines) and nearshore (Colombia, El Salvador) locations
• Surface performance issues early and escalate with clarity, urgency, and supporting data
• Use spreadsheets, BI tools, and vendor performance data to identify patterns, risks, and opportunities for improvement
• Act as the main point of contact for BPO-related questions from finance, product, CS, fraud, and executive leadership

Senior Manager – Vendor Performance and Operations

• Own the design, implementation, and continuous improvement of quality management frameworks that drive consistent agent performance across omnichannel support
• Lead knowledge base strategy and operations in Zendesk, including content audits, ownership models, refresh cadence, and optimization for both human agents and AI consumption
• Drive Sierra AI deflection strategy by analyzing feedback data, identifying content gaps, optimizing knowledge for LLM ingestion, and improving customer-facing AI delivery
• Partner with Imprint's BPO training teams to design and monitor training programs that address systemic quality issues, leverage AI automation, and scale effectively with new partner launches
• Build and maintain the technical architecture that connects quality inputs (QA automation, CSAT, sentiment analysis) to training outputs and knowledge base improvements
• Use data from QM platforms, Sierra AI, and CSAT to diagnose root causes of quality issues—differentiating agent behavior from systemic or content gaps
• Lead partner launch readiness by designing QA strategies, training plans, and content requirements that prevent launch failures and training debt
• Establish cross-functional collaboration rhythms with vendor ops, engineering, product, fraud ops, partner success, compliance, and legal teams
• Manage and develop a team of 2–3 associates responsible for execution, monitoring, and continuous improvement of quality and training operations

Senior Manager, CX Enablement

Outside Sales

• Own end-to-end field sales operations, including hiring, training, performance management, territory design, and partner relationship management
• Build and manage high-performing field sales team across multiple retail locations, with direct accountability for application volume and partner satisfaction
• Design and implement scalable field sales infrastructure: territory planning, coverage models, visit cadence, performance dashboards, and coaching frameworks
• Establish rigorous performance management systems with clear metrics, scorecards, and data-driven feedback loops
• Develop training programs to keep field reps fluent in product knowledge, technical support, and customer service best practices
• Build strong relationships with partner leadership and store teams, acting as primary point of contact for field operations
• Analyze unit economics and performance trends to identify improvement opportunities and optimize team efficiency
• Collaborate with cross-functional stakeholders (general managers, finance, operations, tech) to address tooling gaps and operational needs
• Set and maintain high performance bar while building a culture of accountability, ownership, and continuous improvement

Head of Field Sales

QA Engineer

• Audit fraud operations cases.
• Audit dispute cases.
• Maintain QA methodology.
• Surface themes to leadership.
• Drive corrective action.
• Calibrate with stakeholders.
• Escalate systemic issues.

QA Analyst – Contractor

Application Engineer

• Conduct systematic threat modeling (e.g., leveraging the MITRE ATT&CK framework) to identify risks, define attack paths, and propose mitigations early in the development lifecycle.
• Perform in-depth security architecture reviews to ensure applications and microservices follow secure design principles.
• Collaborate with engineering teams to conduct code reviews, pinpoint vulnerabilities, and champion OWASP Top 10 best practices.
• Integrate SAST and DAST into CI/CD pipelines, ensuring continuous and automated detection of security flaws.
• Analyze testing reports and guide teams toward swift, effective remediation strategies.
• Perform or coordinate targeted penetration tests on critical applications and systems.
• Document findings and partner with engineers to implement sustainable fixes.
• Advise on symmetric and asymmetric encryption mechanisms to safeguard data at rest and in transit.
• Oversee secure key management, ensuring cryptographic libraries and protocols are properly utilized.
• Develop and deliver training on secure coding fundamentals and OWASP principles.
• Lead the “shift-left” security movement by embedding security considerations in early stages of development—a strong development background is required to effectively collaborate and coach.
• Investigate and document application-focused security incidents.
• Maintain and refine incident response playbooks, integrating lessons learned into ongoing improvements.
• Align AppSec practices with PCI DSS, SOC 2, and relevant frameworks to support regulatory audits.
• Work closely with Risk, Fraud, and Compliance teams to ensure continuous alignment between engineering, security, and business goals.

Senior Application Security Engineer

AI Engineer

• Design Imprint's internal agent platform from the ground up
• Create 100+ specialized AI agents automating workflows across engineering, operations, customer success, finance, and business development
• Build secure, scalable agent orchestration systems integrating with our existing tech stack
• Partner with teams across Imprint to identify high-impact automation opportunities
• Integrate AI with internal systems (CRMs, data warehouses, communication tools, proprietary platforms)
• Transform manual processes into intelligent, self-improving workflows
• Create intuitive interfaces, making advanced AI accessible to non-technical users
• Rapidly prototype using cutting-edge AI frameworks and models
• Implement RAG pipelines, embedding systems, and multi-modal AI solutions
• Balance experimental innovation with production reliability and security

Senior AI Engineer

Solutions Engineer

• Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership
• Drive pre-sales technical discovery and solutioning:
• Understand partner needs and constraints.
• Map Imprint capabilities to partner requirements.
• Serve as payments and card program expert to architect a best-in-class card program.
• Provide technical guidance, architecture input, and implementation approach.
• Own post-sales technical implementation and partner delivery:
• Lead integration planning and execution.
• Troubleshoot technical issues and unblock launches.
• Build strong relationships with partner technical teams.
• Drive proactive communication with partners to surface opportunities and mitigate risks.
• Partner closely with Product and Engineering to influence roadmap:
• Help define new products and improvements that solve real partner and consumer problems.
• Ensure new partner and consumer-facing product features are aligned with partner expectations
• Automate and standardize partner delivery:
• Improve tooling, documentation, and repeatable integration patterns.
• Contribute to operational stability at launch time by implementing flexible but repeatable frameworks.
• Improve technical documentation and partner-facing implementation guides.

Lead Solutions Engineer

Frontend Engineer

• Ship production features that improve conversion, usability, or customer experience across lending flows
• Build familiarity with Imprint's front-end architecture, component systems, and design patterns
• Contribute to system reliability through testing, performance monitoring, or incident response
• Collaborate effectively with product, design, and backend teams to translate requirements into polished user experiences
• Deliver clear, maintainable code that other engineers can build on
• Design, build, and maintain front-end features and components while implementing customer-facing flows for our Account Servicing functions. These functions directly impact end users experience.
• Build responsive, accessible, and performant web experiences that work across devices and browsers
• Collaborate with designers to translate mockups and prototypes into production-ready code
• Partner with backend engineers to integrate APIs and ensure seamless data flows
• Write tests, contribute to code reviews, and maintain code quality as the platform scales
• Participate in on-call rotations and respond to production incidents
• Contribute to front-end architecture, component libraries, and engineering standards