Imprint

Affiliate Manager

• Own the relationship with partner brands, including day-to-day coordination of strategic initiatives, marketing and product work.
• Collaborate with internal stakeholders to design and implement marketing campaigns, promotions, and operational updates.
• Coordinate planning, budgeting, and performance forecasting in partnership with Finance and senior Commercial team members, delivering actionable insights and identifying opportunities to drive program growth.
• Own documentation, timelines, and communication plans to ensure smooth cross-team execution.
• Drive strategic ad-hoc projects that enhance operations, partner satisfaction and cross-functional productivity.
• Partner with Compliance and Risk to help ensure programs adhere to regulatory and brand standards.

Partner Lead, Commercial

Manager

• Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders
• Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives
• Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders
• Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals
• Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage
• Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals
• Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions
• Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements
• Implement risk management strategies to safeguard the program's financial health and minimize potential issues
• Generate regular reports on program performance and provide insights and recommendations to senior management
• Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement
• Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program

General Manager

Solutions Engineer

• Collaborate with sales, account management, and product teams to ensure major enterprise partner success from pre-sales through long-term partnership
• Drive pre-sales technical discovery and solutioning:
• Understand partner needs and constraints.
• Map Imprint capabilities to partner requirements.
• Serve as payments and card program expert to architect a best-in-class card program.
• Provide technical guidance, architecture input, and implementation approach.
• Own post-sales technical implementation and partner delivery:
• Lead integration planning and execution.
• Troubleshoot technical issues and unblock launches.
• Build strong relationships with partner technical teams.
• Drive proactive communication with partners to surface opportunities and mitigate risks.
• Partner closely with Product and Engineering to influence roadmap:
• Help define new products and improvements that solve real partner and consumer problems.
• Ensure new partner and consumer-facing product features are aligned with partner expectations
• Automate and standardize partner delivery:
• Improve tooling, documentation, and repeatable integration patterns.
• Contribute to operational stability at launch time by implementing flexible but repeatable frameworks.
• Improve technical documentation and partner-facing implementation guides.

Lead Solutions Engineer

Data Analyst

• Develop and manage Imprint’s Anti-Financial Crimes (AFC) program, including policies, procedures, and internal controls.
• Design and implement frameworks to monitor transaction flows to identify suspicious or unusual activity.
• Leverage graph databases to identify fraud rings looking to commit fraud and financial crime.
• Define & create monitoring dashboards to monitor health of portfolio and ensure appropriate alerts are triggered for anomalous signal.
• Back-test and refine alert/rule thresholds; optimize detection logic to minimize false positives without compromising hit-rate.
• Perform customer due diligence, periodic reviews of high-risk accounts, and ongoing risk assessments of the cardholder base.
• Develop and define Enhanced Due Diligence procedures to be implemented by Operations team.
• Perform data extraction, enrichment, anomaly detection and pattern analysis.
• Automate processes to help scale AML & Fraud processes in a high-volume credit card company.
• Monitor evolving regulatory requirements and industry trends, recommending enhancements to maintain best-in-class controls.
• Provide ongoing training and guidance to internal teams to enhance AFC and Fraud awareness.

Anti Financial Crime and Fraud Prevention Analytics Manager

Account Manager

• Surface strategic opportunities to enhance profitability, expand product capabilities, or strengthen partner relationships
• Act as an owner of bank partnership outcomes, taking initiative to solve problems and improve systems
• Own day-to-day engagement with bank partners, ensuring timely and compliant execution of submissions, approvals, and operational workflows
• Identify opportunities to improve launch processes, conversion workflows, and partner satisfaction
• Manage SLA performance, tracking turnaround times and proactively addressing bottlenecks or compliance risks
• Partner cross-functionally with Legal, Compliance, Product, Operations, and Engineering to align on partner needs and internal execution
• Drive process automation and optimization initiatives to reduce manual work and improve partner responsiveness

Bank Partnerships Manager

Marketing

• Own marketing strategy and execution for assigned lifecycle areas, with accountability for business outcomes
• Partner with GMs and cross-functional stakeholders to understand business problems and translate them into marketing solutions
• Conduct qualitative and quantitative analysis to understand customer behavior, identify friction points, and surface opportunities
• Design and execute lifecycle marketing programs (email, in-app, push, etc.) that drive measurable impact
• Build repeatable frameworks and best practices that compound over time and scale across programs
• Work cross-functionally with product, analytics, and operations to understand available levers and tools
• Use A/B testing, analytics, and performance data to measure impact and iterate on learnings
• Navigate dual stakeholder relationships with Imprint and partner teams, balancing priorities transparently
• Adapt marketing best practices to Imprint's specific context rather than applying rigid playbooks

Lifecycle Marketing Manager

Marketing Operations

• Execute multi-channel marketing campaigns in Braze, including email, push notifications, in-app messages, and SMS
• Translate campaign briefs into live configurations, ensuring audience setup, timing, content, and tracking are correct
• Conduct pre-launch QA to catch errors in copy, design, segmentation, or disclosure requirements
• Partner with Analytics and Data teams to validate audience logic and campaign incrementality setups
• Manage campaign delivery timelines and communicate trade-offs when new requests impact existing commitments
• Flag incomplete or incorrect campaign inputs and work with stakeholders to resolve before launch
• Use Jira to track campaign requests, surface blockers, and maintain clear status communication
• Support urgent or time-sensitive communications, including incident-related customer outreach
• Contribute to process improvements that increase throughput, reduce errors, and improve stakeholder clarity

Marketing Operations Specialist

Customer Support

• Own day-to-day performance management of our BPO partnership, serving as the primary liaison between Imprint and the vendor
• Design and implement governance frameworks, including weekly/monthly business reviews with clear follow-up and accountability
• Drive cost optimization through accurate forecasting, staffing models, and operational rigor without degrading customer experience
• Establish quality assurance frameworks, agent training programs, and continuous improvement processes
• Develop and own volume forecasting at the partner level, accounting for nuances in customer behavior and business cycles
• Translate operational insights into product and engineering priorities, influencing roadmaps based on support trends
• Build measurement systems (CSAT, quality scorecards, efficiency metrics) and use data to drive performance improvements
• Work directly in operational details when needed—reviewing tickets, auditing quality, troubleshooting escalations—while maintaining strategic perspective

Director of Customer Support Operations

Business Development Rep

• Own full deal context and continuity for partners across the entire sales lifecycle, from discovery through contract execution
• Lead execution of brand discovery, RFP responses, partner presentations, financial inputs and modeling, and compelling product visions with cross-functional input
• Build and continuously improve the foundational systems that power BD, including CRM structure, pipeline hygiene, deal tracking, and reusable pitch assets
• Collaborate closely with Product, Marketing, and Launch Operations to design best-in-class programs, including overall program design, value proposition, product features, go-to-market strategy, and implementation roadmap
• Interface daily with the C-suite and senior leadership to support deal execution and inform key strategic decisions
• Ensure that every deliverable (slides, proposals, emails, models) represents Imprint with executive-level polish
• Surface insights, blockers, and recommendations proactively to BD leadership to keep deals moving forward

Business Development Associate

Strategy

• Own Imprint’s fraud strategy — from prevention to detection to response — ensuring alignment with business goals and regulatory expectations
• Design and implement scalable fraud policies, controls, and tooling across the customer lifecycle (e.g., application, account usage, payments)
• Partner cross-functionally with Engineering, Product, Data, and Operations to embed fraud thinking into products and processes
• Build and mentor a high-performing fraud function, including analysts and managers
• Drive key fraud metrics and reporting, communicating risk posture and emerging threats to leadership and external stakeholders
• Collaborate with compliance and legal to ensure fraud controls align with regulatory frameworks and risk tolerance
• Stay current on fraud trends, emerging threats, and industry best practices

Fraud Strategy Lead

Recruitment

• Own full-cycle recruiting for engineering, data and product roles, with accountability for hiring outcomes (quality, speed, and signal)
• Drive rigorous intake and calibration with hiring managers to define role requirements, success criteria, and timelines
• Act as the decision-driving recruiting partner by surfacing clear candidate signal and recommendations
• Build and execute sourcing strategies that consistently produce interview-ready, senior-level technical candidates
• Lead candidate screening, evaluation, and closing with a focus on clarity, fairness, and respect for candidate time
• Build and maintain pipelines for current and future technical hiring needs
• Use recruiting data and market insights to identify bottlenecks and improve funnel health
• Own improvements to recruiting processes and interview practices to ensure interviews generate meaningful signal
• Strengthen external networks and partnerships that expand access to high-quality, diverse technical talent

Technical Recruiting Lead

Full-stack Engineer

• Design, build, and operate cloud and web infrastructure with security, reliability, and scalability in mind.
• Implement and maintain infrastructure components across compute, networking, and data platforms.
• Apply security best practices to cloud infrastructure, including access control, network isolation, and secure service communication.
• Monitor system health and participate in incident response, root cause analysis, and reliability improvements.
• Collaborate with platform, security, and product engineers to deliver safe and efficient infrastructure solutions.

Software Engineer, Infrastructure

Data Scientist

• Apply statistical inference, experimentation, and behavioral analytics to improve LTV/CAC and accelerate feedback loops.
• Be a champion of A/B testing. Partner with cross-functional teams to design, analyze, and interpret A/B tests correctly, rigorously measuring impact with scalable frameworks and data tooling.
• Build segmentation frameworks and predictive models to drive targeting and personalization.
• Translate data into clear narratives that influence product decisions, marketing campaigns, and executive strategy.
• Support Automation projects as needed—e.g. anomaly detection, partner data reporting, or internal self-serve tools/dashboards.