Imprint

Marketing

• Own marketing strategy and execution for assigned lifecycle areas, with accountability for business outcomes
• Partner with GMs and cross-functional stakeholders to understand business problems and translate them into marketing solutions
• Conduct qualitative and quantitative analysis to understand customer behavior, identify friction points, and surface opportunities
• Design and execute lifecycle marketing programs (email, in-app, push, etc.) that drive measurable impact
• Build repeatable frameworks and best practices that compound over time and scale across programs
• Work cross-functionally with product, analytics, and operations to understand available levers and tools
• Use A/B testing, analytics, and performance data to measure impact and iterate on learnings
• Navigate dual stakeholder relationships with Imprint and partner teams, balancing priorities transparently
• Adapt marketing best practices to Imprint's specific context rather than applying rigid playbooks

Lifecycle Marketing Manager

Marketing Operations

• Execute multi-channel marketing campaigns in Braze, including email, push notifications, in-app messages, and SMS
• Translate campaign briefs into live configurations, ensuring audience setup, timing, content, and tracking are correct
• Conduct pre-launch QA to catch errors in copy, design, segmentation, or disclosure requirements
• Partner with Analytics and Data teams to validate audience logic and campaign incrementality setups
• Manage campaign delivery timelines and communicate trade-offs when new requests impact existing commitments
• Flag incomplete or incorrect campaign inputs and work with stakeholders to resolve before launch
• Use Jira to track campaign requests, surface blockers, and maintain clear status communication
• Support urgent or time-sensitive communications, including incident-related customer outreach
• Contribute to process improvements that increase throughput, reduce errors, and improve stakeholder clarity

Marketing Operations Specialist

Customer Support

• Own day-to-day performance management of our BPO partnership, serving as the primary liaison between Imprint and the vendor
• Design and implement governance frameworks, including weekly/monthly business reviews with clear follow-up and accountability
• Drive cost optimization through accurate forecasting, staffing models, and operational rigor without degrading customer experience
• Establish quality assurance frameworks, agent training programs, and continuous improvement processes
• Develop and own volume forecasting at the partner level, accounting for nuances in customer behavior and business cycles
• Translate operational insights into product and engineering priorities, influencing roadmaps based on support trends
• Build measurement systems (CSAT, quality scorecards, efficiency metrics) and use data to drive performance improvements
• Work directly in operational details when needed—reviewing tickets, auditing quality, troubleshooting escalations—while maintaining strategic perspective

Director of Customer Support Operations

Business Development Rep

• Own full deal context and continuity for partners across the entire sales lifecycle, from discovery through contract execution
• Lead execution of brand discovery, RFP responses, partner presentations, financial inputs and modeling, and compelling product visions with cross-functional input
• Build and continuously improve the foundational systems that power BD, including CRM structure, pipeline hygiene, deal tracking, and reusable pitch assets
• Collaborate closely with Product, Marketing, and Launch Operations to design best-in-class programs, including overall program design, value proposition, product features, go-to-market strategy, and implementation roadmap
• Interface daily with the C-suite and senior leadership to support deal execution and inform key strategic decisions
• Ensure that every deliverable (slides, proposals, emails, models) represents Imprint with executive-level polish
• Surface insights, blockers, and recommendations proactively to BD leadership to keep deals moving forward

Business Development Associate

Strategy

• Own Imprint’s fraud strategy — from prevention to detection to response — ensuring alignment with business goals and regulatory expectations
• Design and implement scalable fraud policies, controls, and tooling across the customer lifecycle (e.g., application, account usage, payments)
• Partner cross-functionally with Engineering, Product, Data, and Operations to embed fraud thinking into products and processes
• Build and mentor a high-performing fraud function, including analysts and managers
• Drive key fraud metrics and reporting, communicating risk posture and emerging threats to leadership and external stakeholders
• Collaborate with compliance and legal to ensure fraud controls align with regulatory frameworks and risk tolerance
• Stay current on fraud trends, emerging threats, and industry best practices

Fraud Strategy Lead

Recruitment

• Own full-cycle recruiting for engineering, data and product roles, with accountability for hiring outcomes (quality, speed, and signal)
• Drive rigorous intake and calibration with hiring managers to define role requirements, success criteria, and timelines
• Act as the decision-driving recruiting partner by surfacing clear candidate signal and recommendations
• Build and execute sourcing strategies that consistently produce interview-ready, senior-level technical candidates
• Lead candidate screening, evaluation, and closing with a focus on clarity, fairness, and respect for candidate time
• Build and maintain pipelines for current and future technical hiring needs
• Use recruiting data and market insights to identify bottlenecks and improve funnel health
• Own improvements to recruiting processes and interview practices to ensure interviews generate meaningful signal
• Strengthen external networks and partnerships that expand access to high-quality, diverse technical talent

Technical Recruiting Lead

Full-stack Engineer

• Design, build, and operate cloud and web infrastructure with security, reliability, and scalability in mind.
• Implement and maintain infrastructure components across compute, networking, and data platforms.
• Apply security best practices to cloud infrastructure, including access control, network isolation, and secure service communication.
• Monitor system health and participate in incident response, root cause analysis, and reliability improvements.
• Collaborate with platform, security, and product engineers to deliver safe and efficient infrastructure solutions.

Software Engineer, Infrastructure

Data Scientist

• Apply statistical inference, experimentation, and behavioral analytics to improve LTV/CAC and accelerate feedback loops.
• Be a champion of A/B testing. Partner with cross-functional teams to design, analyze, and interpret A/B tests correctly, rigorously measuring impact with scalable frameworks and data tooling.
• Build segmentation frameworks and predictive models to drive targeting and personalization.
• Translate data into clear narratives that influence product decisions, marketing campaigns, and executive strategy.
• Support Automation projects as needed—e.g. anomaly detection, partner data reporting, or internal self-serve tools/dashboards.

Financial Planning and Analysis

• Partner cross-functionally to lead the financial evaluation of new partners from initial diligence through execution.
• Build and own end-to-end financial models that assess partner economics, capital efficiency, risk-adjusted returns, and strategic impact on Imprint’s portfolio, balance sheet, and long-term P&L.
• Develop a clear, data-driven point of view on new opportunities by synthesizing financial performance, industry dynamics, partner insights, and market trends.
• Identify key risks, sensitivities, and upside scenarios, translating complex financial drivers into actionable insights for senior leadership and key decision-makers.
• Support core corporate FP&A workstreams, including forecasting, budgeting, long-range planning, unit economics, and variance analysis, with a strong focus on capital allocation and returns.
• Partner cross-functionally to improve financial reporting, KPI design, and executive-level storytelling, ensuring insights are tightly aligned to strategic objectives.
• Utilize AI to modernize corporate finance and analytical workflows, build more scalable and forward-looking decision tools, and drive improvements in modeling, analysis, and reporting.

Senior Manager, Strategic Finance

• Set direction of the Data Science team, guiding the roadmap across optimization and automation.
• Own hiring strategy and recruitment to grow the team with exceptional talent.
• Manage, mentor, and develop a team of Data Scientists, raising the bar on technical rigor, ownership, and impact.
• Partner with cross-functional leaders to shape problem definition, prioritization, and end-to-end execution. In particular, partner with Product & Marketing on experiment design, product analytics, spend efficiency, and lifecycle analytics.
• Define modeling, experimentation, and machine learning best practices.
• Review analyses, models, and dashboards to ensure strong methodology and reliable decision-support.

Data Science Manager

Engineering Manager

• Set and execute the technical and organizational strategy for Spend Engineering, balancing latency, feature velocity, and risk controls.
• Collaborate across cross-functional partners (Product, Risk, Fraud, Data, Compliance) to define goals, sequencing, and tradeoffs.
• Own delivery and operations of mission‑critical authorization and transaction processing services, with aggressive SLOs, comprehensive runbooks, and high‑quality on‑call practices.
• Evolve monitoring and alerting around business outcomes like approval rates, decline reasons, latency distribution, and network compliance metrics.
• Lead architecture to support real‑time spending controls, merchant enrichment, multi‑product authorization logic, and network integrations as we scale.
• Lead and develop a diverse and talented team of engineers across a spectrum of seniority.