Fraud Operations Specialist

Imprint

contract

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $25 per hour

About the role

  • Action daily applications & existing account portfolio cases pended into the first party fraud queue. Review the information elements on these cases thoroughly and decision them for first party & third party fraud as per procedures.
  • Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
  • Manage and resolve customer dispute claims from beginning to end, communicating with the account holder, reviewing documentation, and filing claims through the appropriate portals.
  • Drive improved performance on established Fraud KPI’s achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
  • Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.

Requirements

  • High School Diploma, GED, equivalent certification
  • 2+ years of experience in fraud investigations related to first party fraud or synthetic ID fraud or ID theft fraud
  • Ability to dive into situations to identify patterns.
  • Ability to work independently to resolve cases under service level agreements
  • Strong verbal and written communication skills
  • Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs
  • Exceptional organization and attention to detail
  • Emphatic commitment to personal growth and development
Benefits
  • Competitive compensation and equity packages
  • Leading configured work computers of your choice
  • Flexible paid time off
  • Fully covered, high-quality healthcare, including fully covered dependent coverage
  • Additional health coverage includes access to One Medical and the option to enroll in an FSA
  • 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
  • Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud investigationsfirst party fraudsynthetic ID fraudID theft fraudcase managementKPI trackingdocumentation reviewclaim filing
Soft Skills
analytical skillscommunication skillsorganizational skillsattention to detailindependent workpattern identificationtime managementcustomer service
Certifications
High School DiplomaGEDequivalent certification