Fraud & Dispute Ops Specialist

Imprint

Fraud Operations Specialist analyzing fraud transactions, managing customer disputes, and ensuring compliance in a fintech environment. Collaborates with various teams to improve operational performance and reporting.

Posted 4/17/2026contractRemote • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Action daily applications & existing account portfolio cases pended into the fraud queue. Review the information elements on these cases thoroughly and decision them for first party & third party fraud as per procedures.
Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
Manage and resolve customer dispute claims from beginning to end, communicating with the account holder, reviewing documentation, and filing claims through the appropriate portals.
Drive improved performance on established Fraud KPI’s achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.

Requirements

What you’ll need

High School Diploma, GED, equivalent certification
2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring
Ability to dive into situations to identify patterns.
Ability to work independently to resolve cases under service level agreements
Strong verbal and written communication skills
Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs
Exceptional organization and attention to detail
Emphatic commitment to personal growth and development

Benefits

Comp & perks

Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud investigationstransaction monitoringapplication reviewdispute resolutionBSA/AML monitoringKPI trackingcase managementdocumentation reviewclaim filing

Soft Skills

analytical skillscommunication skillsorganizational skillsattention to detailindependent workpattern identificationtime managementsense of urgencycustomer servicepersonal growth

Certifications

High School DiplomaGEDequivalent certification