Impiricus

Program Manager

• Serve as lead strategist in late-stage sales conversations to translate brand goals into Ascend program architecture, including channel mix, workflows, KPIs, and data integrations.
• Build program frameworks and scoping documents that help clients visualize how their Ascend deployment will operate.
• Present confidently to VP/SVP/Director-level leaders across Commercial, Digital, Field, Medical, and Access teams.
• Collaborate with Sales, Solutions, and Product to ensure a seamless handoff from pitch → contract → implementation.
• Own the end-to-end delivery for assigned Ascend programs from kickoff through launch.
• Develop and maintain detailed project plans, timelines, risk logs, and stakeholder maps.
• Coordinate with engineering and data teams on requirements for CRM feeds, targeting, NBA logic, user provisioning, and compliance setup.
• Manage the MLR process for all content tied to automated messages, AI workflows, and HCP surfaces.
• Ensure deployments are on-time, on-budget, and aligned with client expectations.
• Act as the primary operational point of contact for client stakeholders.
• Lead standing weekly meetings, performance reviews, and program governance sessions.
• Escalate issues proactively and communicate solutions clearly.
• Build trusted relationships with senior client leaders and help expand scope through excellence in delivery.
• Define KPIs and partner with analytics teams to monitor message engagement, HCP activation, conversion, and rep/MSL connectivity.
• Lead quarterly business reviews (QBRs) with actionable insights and optimization recommendations.
• Influence the product roadmap by identifying patterns and client needs discovered in delivery.
• Serve as the internal SME for Ascend, ensuring consistency across programs and scalability of our delivery model.
• Mentor a team of project managers and coordinators as the Ascend portfolio grows.
• Drive continuous improvement in processes, templates, documentation, and methodologies.

Director, Client Program Management

Product Operations

• Maintain the product source of truth including roadmaps, OKRs, calendars, trackers, and decision logs.
• Communicate project updates, priorities, and timelines clearly to cross functional stakeholders.
• Provide administrative assistance to CPO and SVP of Product.
• Lead the scheduling and logistics of product team offsites from scheduling meetings to booking travel and hotels.
• Act as a partial office administrator to the Impiricus NYC office.
• Partner with the Product team to ensure deliverables, timelines, and dependencies stay on track.
• Publish simple dashboards and post release summaries to increase visibility and accountability.
• Keep the CPO and ELT informed of progress, risks, delays, and decisions requiring escalation.
• Act as the central connection point across squads and stakeholders to ensure alignment and clarity.
• Partner with Product and Engineering leaders to ensure the roadmap reflects strategic priorities and evolving business needs.
• Facilitate roadmap reviews, planning sessions, and cross functional alignment meetings.
• Create product collateral including slides, documents, visual assets, and leadership meeting materials.
• Manage scheduling and coordination for product reviews, planning sessions, and leadership touch points.
• Support the Product team in preparing materials for industry events in partnership with Marketing.
• Maintain exceptional organization and follow through to ensure nothing falls through the cracks.
• Serve as the right hand partner to the CPO by anticipating needs, removing blockers, and ensuring smooth operations.

Product Operations Manager

Director

• Collaborate with Development/Data functions to design underlying data lake for future reporting
• Own initially commercial-facing data lake, with end goal to scale to encompass all G&A functions as well
• Build ELT/ETL pipelines from:
• CRM (pipeline, accounts, touches)
• Marketing systems (campaigns, spend, attribution)
• Product usage data / engagement logs
• Finance systems (billing, revenue, churn)
• Other
• Define data governance, standards, and data model structures (star schemas, SCD, fact/dim tables, etc.).
• Ensure data reliability, accuracy, and consistency across all downstream systems.
• Develop reporting and models for:
• Pipeline & funnel health
• Marketing performance & ROI
• NRR/GRR
• Forecasting (revenue, pipeline, user growth, churn risk)
• Identify leading indicators of commercial performance and operational bottlenecks.
• Eliminate manual reporting by standing up automated BI pipelines.
• Own the BI stack (e.g., Tableau / Looker / PowerBI).
• Implement scalable metric definitions, data dictionaries, self-serve data models, and governance.
• Partner with Marketing, Sales, CS, Product, Finance, and Executive teams.
• Translate business requirements → data models → dashboards → insights.
• Build a Commercial Analytics roadmap that evolves with the business.
• Hire and scale a small analytics & BI team as the company grows.

Director of BI & Analytics

Accounting Manager

• Manage full-cycle AP including invoice intake, coding, approval routing, and processing payments.
• Accurately track expenses and ensure all transactions are recorded correctly and timely.
• Own the vendor onboarding process - collect documentation, set up accounts, and ensure compliance.
• Maintain error-free processing across all AP responsibilities.
• Create and send accurate client invoices.
• Send client follow-up emails and reconcile missing or incorrect invoice details.
• Support resolution of discrepancies between internal billing records and client payments.
• Help maintain an accurate aging report and follow up on overdue balances.
• Enter, organize, and maintain financial data with high levels of accuracy.
• Work cross-functionally to obtain missing information and ensure financial records are complete.
• Support month-end close processes as needed.
• Help streamline finance workflows and contribute to process improvements.

Accounting Specialist

SDET

• Develop and maintain automation frameworks, pipelines, and automated tests (unit, API, integration, E2E).
• Write and execute automated and manual tests; analyze logs, metrics, and defects.
• Collaborate with cross‑functional teams to refine requirements and testing strategies.
• Document frameworks, test cases, and reporting metrics.
• Integrate testing processes into CI/CD pipelines to ensure continuous delivery of quality software.
• Work closely with product managers and development teams to align on requirements and acceptance criteria.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Ensure software compliance with industry regulations, including HIPAA, FDA, and GDPR.
• Provide regular updates to stakeholders on testing progress and results.

QA Automation Engineer

Paralegal

• Maintain and optimize the CLM system (Summize), including matter intake, approval flows, clause libraries, templates, redline comparison, and contract repository organization.
• Build and maintain contract dashboards (cycle times, volume, statuses) and generate weekly reports for Legal, Sales, and Operations.
• Ensure consistent metadata tagging for all agreements (client, product, channel, state, term, value, risk flags).
• Manage signature workflows (DocuSign) and coordinate counterparty execution.
• Coordinate with business teams for contract review and approval processes
• Maintain contract templates and standard forms
• Assist in reviewing pharma-facing agreements for compliance with TCPA, HIPAA, PHRMA Code, DEA/Surescripts, and state “mini-TCPA” laws.
• Maintain internal trackers of: opt-out language, contact flows, consent records, attestation language, and state-specific advertising/solicitation rules.
• Support audit preparation and coordinate with external counsel for high-compliance pharma brands.
• Maintain version-controlled privacy, TCPA, and data governance documentation (handbook, opt-out workflows, state-level rule overlays).
• Track and update data retention schedules and vendor management artifacts.
• Coordinate with CTO and People Ops for SOC 2 readiness materials (evidence gathering, policies, access logs).
• Manage and maintain equity records, including utilizing equity management platforms such as Carta
• Assist with equity-related transactions and documentation
• Coordinate with internal teams and external advisors on equity matters
• Maintain corporate governance filings, ensuring compliance with state and federal requirements
• Support the preparation and maintenance of board materials and corporate records
• Coordinate with outside counsel and stakeholders on governance matters
• Coordinate with outside counsel as needed
• Manage legal department calendar and deadlines
• Organize and maintain legal files and records
• Prepare legal correspondence and documentation
• Conduct preliminary legal research and analysis
• Schedule meetings and manage calendar for legal team
• Maintain legal department budget tracking and expense reports
• Organize and prepare materials for meetings and presentations
• Handle confidential information with discretion
• Support special projects as needed

Data Analyst

• Lead and coach Data Analysts, ensuring high analytical rigor, quality control, and polished narrative output.
• Set standards for methodologies, visualization practices, and client-ready storytelling.
• Personally execute complex analyses, modeling best-in-class analytical and communication skills.
• Lead deep-dive performance analyses, uncovering trends, drivers, and actionable opportunities.
• Build clear, compelling visual stories tailored to audience needs across Client Services, Sales, and external clients.
• Develop frameworks, dashboards, and repeatable performance reporting to support ongoing campaign optimization.
• Synthesize performance across brands and therapeutic areas to guide strategic decisions.
• Support business development with data-backed opportunity assessments and insights from internal and external sources.
• Manage the delivery of crisp, confident presentations and insight summaries for senior stakeholders.
• Oversee the creation, validation, and refinement of HCP target lists.
• Ensure consistency, accuracy, and scalability in targeting processes, coaching analysts on best practices.
• Maintain high standards of data hygiene and operational excellence.
• Serve as a key analytical partner to Client Services, Sales, Product, and Operations.
• Communicate progress, findings, and recommendations with clarity and confidence.
• Reliably represent the D&A team in cross-functional discussions and client meetings independently.

Data Analyst Manager

• Conduct comprehensive analysis of campaign performance metrics and identify key insights.
• Create compelling data visualizations and collaborate with the Customer Success and Sales teams on client-facing presentations.
• Monitor campaign effectiveness and provide recommendations for optimization.
• Develop and maintain reporting dashboards for ongoing campaign tracking.
• Support Customer Success and Sales teams with data-driven insights for client conversations.
• Support the expansion and growth of business development efforts by providing data-driven insights from internal and external data sources.
• Analyze cross-brand performance and proactively identify trends to inform business decisions.
• Prepare analytical findings for internal and external stakeholders.
• Execute and validate target list matches for client campaigns.
• Develop and optimize target lists for campaign execution.
• Ensure data quality and accuracy in list development.

Sales

• Enterprise Selling: Lead full-cycle enterprise sales for Ascend across global pharma manufacturers, from C-suite to brand leadership.
• Relationship Building: Develop, nurture, and expand high-level executive relationships at both corporate and brand levels.
• Deal Strategy & Execution: Design and execute strategies to secure 7- and 8-figure deals that become reference accounts and category-defining wins.
• Market Expansion: Open new markets and geographies for Ascend by leveraging existing networks and cultivating new ones.
• Collaboration: Partner closely with the GM, marketing, product, and customer success to ensure client needs are met and growth objectives are exceeded.
• Thought Leadership: Represent Ascend externally at key conferences, industry forums, and executive meetings.
• Pipeline Management: Build, forecast, and deliver against an aggressive enterprise sales quota.

VP of Sales

Events

• Develop and manage a comprehensive annual event calendar, including industry conferences, society meetings, and client engagement opportunities.
• Partner with marketing leadership to align event engagement (i.e. speaking, sponsoring, networking, etc.) with broader brand and demand-generation goals.
• Identify and recommend new event opportunities that strengthen Impiricus’ presence in the healthcare and technology ecosystems.
• Oversee end-to-end planning, including budgeting, operations/logistics, vendor management, hotel/registration coordination, and booth/sponsorship deliverables.
• Collaborate with internal stakeholders to develop event content, marketing collateral, and messaging that align with Impiricus’ value proposition.
• Lead pre-event briefings and post-event debriefs to ensure goals are met and insights are captured for continuous improvement.
• Manage on-site presence — ensuring everything runs smoothly and reflects the Impiricus standard of excellence.
• Work closely with Sales and Client Partnerships to ensure events support lead generation, relationship building, and revenue growth.
• Partner with the Communications and Design teams to promote events through digital campaigns and social media engagement.
• Support internal events that strengthen company culture and celebrate team success (e.g., offsites, retreats, and team-building activities).
• Track and report on event ROI, including lead generation, engagement metrics, and qualitative feedback.
• Maintain documentation, timelines, and processes for scalable event management practices.
• Communicate roadblocks and program updates in a timely and effective fashion.

Marketing Events Manager

Operations

• Develop and facilitate with Commercial leaders, the commercial operations strategy in alignment with overall business objectives.
• Provide operational oversight and leadership to the Sales and Client Services team.
• Establish and monitor key performance indicators (KPIs) to ensure departmental alignment with revenue and growth targets.
• Implement best practices in pipeline management and forecasting to ensure sales efficiency and predictability.
• Partner with Commercial leaders to implement Sales, Client retention, and Marketing KPIs and performance monitoring.
• Monitor performance across teams and drive accountability to meet and exceed targets.
• Identify areas for improvement and implement data-driven solutions to enhance efficiency and effectiveness.
• Ensure sales management excellence, optimizing team structures, processes, and methodologies.
• Ensure seamless collaboration between Sales, Client Services, and Marketing to enhance the customer journey and drive business growth.
• Ensure pull through across broader initiatives and day-to-day activities
• Act as a key liaison between commercial teams and broader business leadership.
• Optimize pricing strategies, sales processes, and customer engagement efforts.
• Proactively identify challenges within commercial operations and lead strategic problem-solving.
• Develop and implement solutions to address operational bottlenecks and inefficiencies.
• Leverage data analytics and insights to drive informed decision-making and business strategies.
• Ensure client services delivery, operational excellence and high levels of client satisfaction.
• Drive initiatives that enhance revenue streams and improve client acquisition and retention.

VP – Head of Commercial Operations

QA Engineer

• Design, develop, and execute comprehensive manual and automated test cases across platforms, including web, backend, and mobile applications.
• Create detailed test plans, test cases, and test scripts to ensure thorough coverage of requirements.
• Conduct API testing using appropriate tools to validate integration and performance.
• Identify, log, and track defects through resolution, collaborating with developers to address issues promptly.
• Perform regression testing, smoke testing, and exploratory testing to validate software stability.
• Integrate testing processes into CI/CD pipelines to ensure continuous delivery of quality software.
• Work closely with product managers and development teams to align on requirements and acceptance criteria.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Monitor and analyze testing metrics to identify areas for improvement in the QA process.
• Ensure software compliance with industry regulations, including HIPAA, FDA, and GDPR.
• Maintain comprehensive documentation of test cases, test results, and QA best practices.
• Provide regular updates to stakeholders on testing progress and results.

Quality Assurance Engineer

Learning and Development

• Build and execute a scalable learning and development roadmap aligned with rapid headcount growth, starting with onboarding and commercial enablement.
• Design a structured and repeatable onboarding experience that allows large cohorts of new hires to quickly integrate and perform.
• Develop and deliver sales training programs focused on product knowledge, consultative selling, compliance, and customer engagement in the healthtech space.
• Partner with executive leaders to align training content with evolving product, process, and market needs.
• Create standardized training metrics to measure ramp time, retention, and program effectiveness; iterate based on performance outcomes.
• Implement tools and infrastructure to support scalable learning delivery (e.g., LMS, onboarding automation, certification paths).
• Build content libraries and microlearning modules that can be easily deployed across functions and geographies.
• Introduce train-the-trainer programs to enable managers and functional experts to deliver consistent, high-quality learning experiences.
• Prepare the organization for sustained growth by establishing processes that make onboarding efficient, measurable, and culture-driven.
• Collaborate with People Operations, Recruiting, and Department Heads to ensure learning initiatives support hiring volume, productivity, and retention goals.
• Partner with Product and Legal teams to ensure that all training aligns with regulatory requirements and clinical accuracy.
• Advise senior leadership on organizational capability building and workforce readiness during scaling phases.
• Start as an individual contributor; progressively build and lead a small, high-performing L&D team as the company expands.
• Serve as a thought partner to the executive team on talent development, performance enablement, and culture embedding.
• Champion a learning culture that supports growth, accountability, and innovation.

Director of Learning and Development

Recruitment

• Own full-cycle recruiting across non-technical functions (GTM, Operations, People, Marketing, Client Services, and more)
• Partner with hiring managers to understand business needs, define role requirements, and craft hiring strategies that scale
• Build creative sourcing campaigns that target mission-driven talent in healthtech, pharma, or life sciences
• Create an exceptional candidate experience from first conversation to offer—every touchpoint matters
• Track and analyze recruiting metrics to help us hire smarter and faster
• Help evolve our recruiting playbook—processes, interview design, and employer branding included
• Partner with Marketing to identify and participate in industry events, conferences, and communities to attract and network with top talent

Senior Recruiter

Data Engineer

• Manage user, group, and role access in multiple environments.
• Assist in employee on-boarding and off-boarding.
• Assist Dev teams with EVERYTHING database-related, including data quality validations.
• Assist Analytics teams with everything database related that's not analytics.
• Practice software craftsmanship in multiple programming languages
• implementing automated routines, AWS lambdas, shell scripts, and more
• transforming raw data into usable formats
• engineering and automating recurring and one-off import and export processes
• implementing data integration strategies combining data from various sources, ensuring accuracy and consistency
• writing and debugging sophisticated SQL queries in an exacting manner

Full-stack Engineer

• As a Software Engineer at Impiricus, you will play a crucial role in designing, developing, and optimizing our digital healthcare solutions.
• Design, build, and maintain scalable APIs, services, and data pipelines primarily in Python, leveraging microservices and cloud-native architectures.
• Implement secure, high-performance, and maintainable system designs that can evolve with business and healthcare needs.
• Develop web applications and dashboards (React/Next.js or similar) that surface backend and AI functionality to internal and external users.
• Integrate and refine LLM workflows including prompt engineering, model orchestration, and backend/UX pipelines for intelligent healthcare solutions.
• Ensure engineering excellence through code reviews, testing, CI/CD automation, observability, and performance optimization.
• Guide technology decisions, frameworks, and best practices for software development.
• Lead and mentor junior engineers and offshore development teams.
• Work closely with Product Management to define technical requirements and roadmap initiatives.
• Collaborate with UX/UI teams to ensure seamless and intuitive user experiences.
• Integrate backend APIs and microservices for efficient data exchange across platforms.
• Partner with data analytics teams to optimize performance and scalability.

Software Engineer, Full Stack

Manager

• Lead the Docupdate product line with full ownership over performance including product strategy, go-to-market execution, operational excellence, and commercial success.
• Define and evolve the product vision and strategy for Docupdate; own the product roadmap and prioritize initiatives based on user needs, business impact, and technical feasibility.
• Lead cross-functional teams (engineering, design, data, growth, sales, customer success) to deliver high-quality product experiences and ensure timely execution from ideation to launch.
• Implement agile product development practices and foster a culture of experimentation and iteration.
• Deeply understand HCP and pharma stakeholder needs through research, interviews, and data; champion user experience to enhance engagement, retention, and satisfaction.
• Work closely with commercial and sales teams to define product features that support pharma partnerships, ensure ethical/regulatory alignment, and identify monetization opportunities.
• Build and mentor a high-performing product team and foster a collaborative, inclusive, mission-driven product culture.

General Manager, Product

Account Manager

• Identify and pursue new business opportunities within your assigned territory. Partner with senior team members to achieve and exceed sales targets.
• Build and strengthen long-term relationships with pharmaceutical and healthtech clients. Actively participate in calls, meetings, and presentations to expand client portfolios.
• Research client needs and uncover opportunities where Impiricus’s platform and solutions deliver value.
• Assist in managing day-to-day relationships with clients and agency partners to ensure satisfaction and long-term success.
• Support the development of sales and pitch presentations. Over time, lead client-facing meetings and leverage data to tell compelling stories.

Director, Strategic Partnerships

• Lead revenue growth and manage high-value relationships with major pharmaceutical manufacturers.
• Build and expand multi-million-dollar client portfolios (valued at $5M+) with a focus on expansion and long-term impact.
• Identify and align new business opportunities with client goals and Impiricus platform capabilities.
• Own key accounts and manage relationships across C-suite, senior leaders, and agency partners.
• Leverage extensive industry network to accelerate growth and strengthen partnerships.
• Position Impiricus as a trusted partner in healthcare communications.