Impiricus

General

• Respond to RFPs from media agencies who manage marketing budgets for pharmaceutical brand teams, producing customized PowerPoint decks and Excel pricing responses
• Adapt templated slide decks to reflect each brand’s targeted therapeutic area and campaign objectives, while working with Impiricus’ sellers to position our products and deal strategy
• Populate and format pricing tables, product grids, and campaign summaries in Excel
• Manage an active queue of concurrent proposals under strict deadlines, particularly during the July–December peak season
• Coordinate with internal stakeholders (sales, strategy, customer success, data team, and marketing) to gather inputs needed to complete each response
• Use AI tools to accelerate first drafts, tailor boilerplate content to brand-specific objectives, and speed up research on therapeutic areas or competitive positioning, while applying judgment to ensure accuracy, tone, and compliance before submission
• Assist with maintaining and organizing the PowerPoint RFP slide library, ensuring content is current, on-brand, and easy to retrieve
• Review and update boilerplate slides on an established cadence (capabilities, case studies, data assets, team bios) as products and offerings evolve
• Flag outdated or inconsistent content and assist with periodic library audits
• Proof all proposals before submission for accuracy, formatting consistency, and alignment with RFP requirements
• Monitor submission tracker in Asana and flag capacity or deadline conflicts proactively
• Contribute to process improvements that increase throughput and proposal quality over time

Proposal Specialist, Pharma

Program Manager

• Own the Commercial Data & Analytics team's delivery pipeline from planning through execution.
• Maintain visibility across all active workstreams, priorities, deadlines, and dependencies.
• Identify potential bottlenecks, resource constraints, and delivery risks, proactively recommending solutions.
• Drive accountability across the team by tracking deliverables, maintaining timelines, and ensuring high-quality execution.
• Partner with cross-functional stakeholders across technical, product, and client-facing teams to coordinate priorities and deliverables.
• Establish and continuously improve team operating standards, templates, documentation, and quality assurance processes.
• Develop scalable SOPs, review protocols, naming conventions, and data validation frameworks.
• Own onboarding documentation and operational playbooks to accelerate new hire productivity.
• Lead internal change management initiatives to improve team processes and adoption of best practices.
• Partner with the Head of Commercial Data & Analytics to develop and maintain the team's strategic roadmap.
• Define and manage the team's operating cadence, including sprint planning, roadmap reviews, capacity planning, and cross-functional meetings.
• Translate strategic initiatives into actionable workstreams with clear owners, milestones, and timelines.
• Monitor roadmap progress, communicate tradeoffs, and provide recommendations as priorities evolve.

Director, Strategic Program Management

Full-stack Engineer

• Lead the design, architecture, and implementation of scalable backend services, APIs, and distributed systems using Python and cloud-native architectures.
• Drive development of modern full-stack applications and internal platforms using React/Next.js and related frontend technologies.
• Design secure, reliable, and high-performance systems that enable rapid product innovation and long-term scalability.
• Lead the development of data pipelines, asynchronous workflows, third-party integrations, and AI/LLM-powered capabilities, including prompt orchestration and intelligent automation.
• Champion engineering excellence through code quality, testing, observability, CI/CD, performance optimization, and infrastructure improvements that enhance scalability and developer productivity.
• Make key architectural decisions that balance business needs, scalability, maintainability, performance, and security.
• Serve as the technical lead for complex, cross-functional initiatives from architecture and design through deployment and operational support.
• Mentor engineers through technical coaching, design reviews, code reviews, and collaborative problem-solving.
• Establish engineering standards, scalable design patterns, and development best practices while fostering a culture of continuous improvement.
• Evaluate emerging technologies and guide technical planning, architecture reviews, and long-term platform evolution.
• Maintain technical documentation, architecture diagrams, and implementation plans to support knowledge sharing and operational excellence.
• Partner with Product, Design, Data, and Business stakeholders to translate business objectives into scalable technical solutions.
• Collaborate across engineering and analytics teams to improve platform performance, scalability, and user experience.
• Drive execution of strategic platform initiatives while proactively identifying technical risks, dependencies, and tradeoffs.

Lead Software Engineer, Full-stack

Client Services Representative

• Lead delivery strategy and operating plan for all programs in your portfolio, ensuring campaigns are architected to meet client goals before a single execution step begins
• Translate strategic objectives into executable delivery plans, team structures, timelines, and workflows
• Own the governance model for each account — defining meeting cadence, decision rights, escalation paths, and communication protocols at program launch
• Develop and maintain resourcing plans across your book of business, ensuring CS Managers and Coordinators are deployed appropriately against program complexity, phase, and client tier
• Get in the weeds to ensure the following are consistently completed with high quality: delivery plan and resourcing plan, governance model and meeting cadence, escalation and risk mitigation plans, standards, playbooks, and templates
• Review and approve all client-facing communications, presentations, and strategic deliverables before they go out — consistency, accuracy, and quality are non-negotiable
• Maintain oversight of program execution from planning through launch and ongoing optimization
• Ensure post-QBR action items are clearly defined, assigned, and completed
• Own a portfolio of pharmaceutical accounts with full accountability for retention, expansion, and program health — including clients with $5-10M+ in annual business
• Act as a strategic consultant to client stakeholders — translating brand imperatives into program design recommendations, not just execution plans
• Develop annual account growth plans aligned to client brand and portfolio strategy, identifying expansion opportunities proactively
• Lead QBRs, presenting campaign analytics, operational performance, and recommended optimizations with a clear point of view — not just a data recap
• Own the brand-level health and retention plan, including proactive risk identification, mitigation planning, and follow-through on all post-QBR action items
• Display deep understanding and ownership of the full MLR submission and approvals process, serving as the internal expert on content guardrails and platform functionality
• Partner with Business Development on upsell and cross-sell opportunities, contributing directly to revenue growth targets
• Manage and mentor a team of CS Managers and Coordinators, holding the team accountable to delivery standards while actively developing their strategic and consultative capabilities
• Lead cross-functional collaboration across Sales, Operations, Product, and Data to design and deliver integrated solutions — not just coordinate handoffs
• Serve as the internal voice of your accounts, contributing client feedback and market insight to Product roadmap prioritization and department-level initiatives
• Lead escalation management and issue resolution across delivery, operations, and client concerns — proactively, before they reach the client

Director, Client Services

Product Manager

• Own and execute key initiatives within the DocUpdate product roadmap.
• Translate business objectives and customer needs into detailed product requirements and specifications.
• Partner closely with engineering, design, and stakeholders to deliver high-quality product enhancements.
• Prioritize features and initiatives based on customer value, business impact, and technical feasibility.
• Drive projects from discovery through launch with minimal oversight.
• Utilize product analytics platforms (Mixpanel or similar) to monitor user behavior, engagement, and adoption trends.
• Analyze platform usage data and identify opportunities to improve workflows, user experience, and feature utilization.
• Make data-informed recommendations regarding new features, enhancements, and UI/UX improvements.
• Establish metrics and success criteria for new initiatives.
• Create detailed product specifications, user stories, acceptance criteria, and documentation for development teams.
• Manage and prioritize work within Jira or similar project management tools.
• Partner effectively with both internal and offshore engineering teams to ensure successful execution and delivery.
• Participate in sprint planning, backlog refinement, and release planning activities.
• Work closely with leadership, engineering, operations, and commercial stakeholders to align priorities and drive outcomes.
• Communicate product vision, priorities, and project status clearly across teams.
• Help establish scalable product management processes as the company continues to grow.

Senior Product Manager, HCP Mobile App

• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
• Develop and execute annual account growth plans aligned to client brand and portfolio strategies
• Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets
• Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
• Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
• Cultivate strong client relationships acting as a trusted advisor in the space
• Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
• Collaborate with client stakeholders and extended teams for project execution
• Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture
• Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
• Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
• Escalate and resolve risks proactively to protect revenue and client satisfaction

Senior Director, Client Services

Learning and Development

• Support the design and execution of recruiting processes to improve candidate experience and hiring efficiency
• Design and deploy training programs and skills assessment to enable customer-facing teams
• Create systems training to build efficient practices for the sales teams
• Operationalize a knowledge base for sales teams to find information they need in real time
• Assist sales operations teams with collection and distribution of Standard Operating Procedures (SOPs) and process guides

Intern – Learning & Development

SDET

• Develop and maintain automation frameworks, pipelines, and automated tests (unit, API, integration, E2E).
• Write and execute automated and manual tests; analyze logs, metrics, and defects.
• Collaborate with cross‑functional teams to refine requirements and testing strategies.
• Document frameworks, test cases, and reporting metrics.
• Integrate testing processes into CI/CD pipelines to ensure continuous delivery of quality software.
• Work closely with product managers and development teams to align on requirements and acceptance criteria.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Ensure software compliance with industry regulations, including HIPAA, FDA, and GDPR.
• Provide regular updates to stakeholders on testing progress and results.

QA Automation Engineer

Marketing

• Define and evolve the DocUpdate brand as the company scales
• Build a culturally relevant healthcare brand clinicians genuinely want to be associated with
• Shape messaging across every touchpoint while preserving trust and clinical credibility
• Ensure the brand consistently reflects our physician-first identity and voice
• Translate complex healthcare workflows into clear, compelling storytelling
• Build a strong physician founder brand and turn us into one of the most influential physician-founder voices in healthcare
• Develop high-impact thought leadership strategy across social channels (Instagram, YouTube, LinkedIn, X, Reddit), podcasts, press, speaking engagements, and video
• Create a scalable content engine around founder insights, physician advocacy, innovation, and access to care
• Help position DocUpdate as the trusted voice connecting clinicians, industry, and patient access
• Own clinician acquisition strategy across paid, organic, partnerships, referrals, and lifecycle marketing
• Work with team to scale physician acquisition efficiently while maintaining brand quality and trust
• Provide ideas for experimentation across channels including Meta, LinkedIn, Google, creator partnerships, podcasts, newsletters, events, and emerging platforms
• Support full-funnel growth systems with strong attribution and performance analytics
• Drive app downloads, clinician verification, activation, and retention
• Expand and strengthen the DocUpdate physician community and advisory network
• Create programs that increase engagement, loyalty, referrals, and clinician advocacy
• Develop meaningful clinician experiences online and in-person
• Build community initiatives that feel premium, valuable, and relationship-driven — not transactional
• Help physicians feel connected to each other, not just to the product
• Own DocUpdate’s event strategy across conferences, dinners, summits, pop-ups, roundtables, and physician experiences
• Create healthcare experiences people genuinely want to attend
• Elevate DocUpdate’s physical presence at conferences and industry gatherings
• Build experiences that strengthen community, trust, and word-of-mouth growth
• Lead content strategy across video, social, editorial, email, podcasts, physician stories, and campaigns
• Build highly shareable content clinicians actually engage with
• Oversee creative direction and maintain exceptional brand standards
• Develop campaigns that feel modern, intelligent, human, and clinically grounded
• Create viral product launches and moments that earn attention organically
• Recruit and lead a high-performing modern marketing team
• Build a culture of creativity, speed, accountability, and taste
• Partner closely with product, partnerships, operations, and leadership
• Bring structure and prioritization to a fast-moving organization

Vice President of Marketing

Technical Account Manager

• Manage and optimize custom FIAs for PLD, including determining data fields, logic, and mappings needed for accurate performance reporting.
• Coordinate data ingestion workflows, validating inbound client files, formatting, field mapping, cleaning, and troubleshooting any discrepancies.
• Support API integrations for data handoffs, ongoing data syncs, event tracking, and cross-system updates, partnering with Engineering/Dev for technical implementation.
• Own target list segmentation requirements (Tier 1, Tier 2, geography, specialty, claims-based logic, etc.) and ensure these map cleanly into execution systems.
• Maintain sample integration workflows used with partners, product, or internal systems—ensuring CS is clear on data flows, triggers, and dependencies.
• Support configuration and validation for user portals, rep access, permissioning, and surface troubleshooting issues to Engineering/Dev when needed.
• Ensure all tagging, tracking, click tag structures, and metadata requirements are clearly documented and implemented correctly.
• Serve as the technical owner during campaign setup, ensuring all data, tagging, and reporting requirements are ready prior to launch.
• Lead QA testing for data flows, and tracking alongside Product and Engineering/Dev.
• Monitor execution post-launch, validating ingest timing, PLD mapping, and identifying technical issues quickly.
• Own the Jira workflow for campaign launches: Create launch tickets with accurate requirements, segmentation details, tags, and timelines.
• Track build progress and clarify requirements for Engineering/Dev as needed.
• Close out tickets with documentation of what was deployed and any changes made.
• Communicate technical risks, dependencies, and lift to the broader pod.

• Design, build, and maintain scalable backend services, APIs, and distributed systems using Python and cloud-native architectures.
• Develop modern full-stack applications and internal platforms using React/Next.js and related frontend technologies.
• Architect secure, reliable, and high-performance systems that support rapid product iteration and long-term scalability.
• Build and optimize data pipelines, asynchronous workflows, and integrations across internal and third-party systems.
• Integrate AI/LLM-powered capabilities into customer-facing and internal tools, including prompt orchestration, model workflows, and intelligent automation pipelines.
• Drive engineering excellence through code reviews, automated testing, observability, performance optimization, and CI/CD best practices.
• Improve system reliability, scalability, and developer productivity through infrastructure and tooling enhancements.
• Contribute to technical architecture decisions, balancing speed, scalability, maintainability, and security.
• Lead complex technical initiatives from architecture and design through implementation and deployment.
• Mentor and support engineers through technical guidance, code reviews, and collaborative problem-solving.
• Establish and promote engineering standards, development best practices, and scalable software design patterns.
• Partner with engineering leadership to evaluate emerging technologies and continuously improve platform capabilities and team effectiveness.
• Create and maintain technical documentation, architecture diagrams, and implementation plans to support knowledge sharing and operational excellence.
• Collaborate closely with Product, Design, Data, and Business stakeholders to translate business objectives into scalable technical solutions.
• Work with UX/UI teams to deliver intuitive, performant, and user-centric applications.
• Partner with data and analytics teams to improve platform performance, reporting capabilities, and system scalability.
• Support cross-functional planning, roadmap execution, and delivery of strategic platform initiatives.

Senior Software Engineer, Full-stack

Director

• Serve as the CCO’s trusted thought partner — helping to see around corners, pressure-test ideas, and translate strategy into executable plans
• Build board-ready materials, executive presentations, and internal communications that are clear, compelling, and accurate
• Chase down data points, synthesize commercial insights, and surface the information the CCO needs to make confident decisions
• Drive alignment across commercial projects — managing stakeholder dynamics, resolving blockers, and keeping initiatives moving
• Own program management for non-sales commercial projects spanning marketing, operations, and cross-functional initiatives
• Manage dependencies across adjacent teams, ensuring handoffs are clean and timelines are met
• Drive meeting cadence, pipeline reviews, and HubSpot hygiene — building the operational rhythm that keeps the commercial team sharp
• Lead the commercial team’s best practices Center of Excellence: capturing what works, documenting what doesn’t, and packaging it for adoption by sales ops and sales leadership
• Lead adoption and change management for new tools, processes, and ways of working, developing rollout plans, role-based playbooks, and enablement programs
• Deploy AI agents and build AI-powered workflows that meaningfully improve commercial team productivity and decision-making
• Stay ahead of the AI tooling landscape — know what is worth implementing and what is noise, and does act accordingly
• Create feedback loops and iteration cadences to continuously improve what we have built
• Take the lead on internal commercial special projects, including the Commercial Roundtable and other high-priority CCO initiatives
• Partner with the CCO and cross-functional stakeholders to drive alignment on mission