Senior Director, Client Services

Impiricus

Senior Director of Client Services at Impiricus overseeing pharmaceutical campaigns and leading Client Success Managers. Driving account growth and retention for a leading AI-powered HCP Engagement Engine.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
Develop and execute annual account growth plans aligned to client brand and portfolio strategies
Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets
Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
Cultivate strong client relationships acting as a trusted advisor in the space
Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
Collaborate with client stakeholders and extended teams for project execution
Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture
Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
Escalate and resolve risks proactively to protect revenue and client satisfaction

Requirements

What you’ll need

Bachelor’s degree in a relevant field
6+ years experience in Marketing and/or Consulting
History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
Experience leading and developing high-performing teams
Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
Exceptional presentation skills and the ability to think quickly and problem solve
Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
Proven ability to drive revenue growth through consultative selling and strategic expansion
Travel as much as 1x per quarter for team meetings

Benefits

Comp & perks

Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
100% paid short- and long-term disability, plus life and AD&D insurance
Take the time you need with a flexible vacation policy — recharge your batteries your way
12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
Save for your future with tax advantages (and company match!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcampaign developmentconsultative sellingstrategic planningproject executiondata analysisrevenue growthMLR submissionupsellcross-sell

Soft Skills

client relationship managementpresentation skillsproblem solvingteam leadershiporganizational skillsautonomycollaborationmentoringstrategic thinkingadaptability

Certifications

Bachelor’s degree