QA Engineer

• This position supports a department or business function by performing assigned tasks and assisting with projects, providing the intern with hands‑on exposure and a foundational understanding of the business and technical environment.
• The intern will learn how to deploy, support, maintain, and troubleshoot computers and other devices while gaining experience within a defined technical support specialty area.
• Work is overseen by more senior technical contributors, including Associate, Staff, Senior, and Consultant‑level professionals, who provide direction, mentorship, and technical support.
• Under the direction of team members, the intern learns to resolve minor computer and technical issues.
• Accurately documents issue details and resolutions in the ITIL ticketing system.
• Provides regular updates to support staff regarding the status of projects, incidents, and service requests.
• Responds to messages and requests according to established priority and response schedules.
• Learns to support new and existing systems while staying current with relevant technology changes.
• Assists with the implementation of enterprise‑defined hardware and software security policies.
• Works collaboratively with team members to identify solutions and complete tasks that support individual and team goals.
• Gains knowledge of the department’s and facility’s functions and operations.
• Participates in a variety of projects that support departmental or facility needs.

QA Engineer, Apprentice/Intern

Call Center Representative

• The Contact Center Representative is the first connection between Intermountain and patients
• Responsible for fostering relationships with patients, parents, and guardians regarding the patient's care
• Answering phones promptly and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers.
• Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
• Documents essential information using the electronic medical record (EMR) and coordinating with other teams to provide seamless solutions for the patient.
• Uses analytical skills and technical resources to anticipate and resolve patient requests.

Contact Center Representative

Manager

• Utilization Review and Care Management of members with specific treatment plans
• Provide ongoing training and support to families and caregivers
• Collect, analyze, and interpret data to evaluate the effectiveness of interventions
• Review medical records to determine the medical necessity of services
• Develop and implement individualized care plans

Utilization Review Care Manager

Financial Planning and Analysis

• Provides financial counseling and assistance to patients and their families, explaining their insurance coverage, benefits, and out-of-pocket costs.
• Identifies and facilitates the application of financial assistance programs, such as Medicaid, charity care, or payment plans, for eligible patients.
• Completes and submits appropriate applications to Department of Human Services or MA Site as applicable.
• Follows up through determination.
• Obtains and verifies insurance information, authorizations, and referrals for scheduled and unscheduled services.
• Reviews and updates patient accounts, ensuring accuracy and completeness of demographic and financial information.
• Follows up with patients, providers, and insurance companies to resolve billing issues and disputes.
• Educates patients on their financial obligations and rights and provide information on billing policies and procedures.
• Documents all financial counseling and assistance activities in the electronic health record system.
• Collaborates with other departments and teams to ensure a positive and seamless patient experience.

Patient Financial Advocate

Learning and Development

• Assist with assessments of needs and co-creating solutions
• Implement initiatives in support of workflow design, change, and adaptations
• Plan and facilitate learning, workshops
• Partner with cross-functional consultants, leaders, and teams

Leadership and Organizational Development Consultant I

Director

• Provides strategic and operational leadership for the organization’s Medicare Advantage Star Ratings program.
• Accountable for the development, execution, and continuous improvement of initiatives that drive performance across all CMS Star measures.
• Partners across clinical, operational, analytic, and compliance functions to ensure alignment with CMS requirements, sustained quality improvement, and achievement of targeted Star Ratings performance.
• Translates regulatory requirements and performance analytics into actionable strategies.
• Drives cross-functional accountability and ensures operational readiness for all Star-related submissions, audits, and validations.
• Develops and implements a multi-year Medicare STARS strategy aligned with organizational goals and financial performance.
• Leads the STARS workplan, including prioritization of measures, intervention design, timelines, and performance targets.
• Establishes and leads STARS governance structures, including executive steering committees and cross-functional workgroups.
• Monitors and manages to CMS regulatory guidance, Technical Notes, and cut-point trends.

Medicare STARS Director

Analyst

• Reviews and analyzes emergency department records and assign appropriate ICD-10 CM and CPT codes for diagnoses and procedures.
• Ensures accuracy and completeness of coding and documentation and resolve any discrepancies or errors.
• Utilizes appropriate tools, resources, and coding guidelines to determine codes and assigns first listed diagnosis and secondary diagnoses codes in addition to CPT procedure codes when appropriate.
• Follows coding guidelines, regulations, and policies, and adhere to ethical standards of coding practice.
• Queries physicians or other healthcare providers for clarification or additional information when needed.
• Submits coded claims to billing department or third-party payers in a timely manner.
• Verifies data abstracted and entered from the electronic health record (EHR).
• Ensures integrity of the database for internal and external data reporting.
• Monitors and responds to coding denials, appeals, and audits.
• Maintains current knowledge of coding updates, changes, and trends through continuing education and professional development.

HIM Hospital ER Coding Analyst

• A Patient Financial Advocate is responsible for providing financial counseling to uninsured/ underinsured patients.
• Determine medical assistance eligibility for patients in various settings.
• Assist patients with submitting and/or processing documentation for medical assistance programs.
• Provide general insurance education and quotes to patients.
• Assist with payments and arrangements.
• Identify financial assistance programs for eligible patients.
• Complete and submit applications to relevant departments.
• Follow-up through determination and resolve billing issues.
• Educate patients on financial obligations and rights.

Bilingual Patient Financial Advocate

Risk

• The Data Governance Analyst is responsible for designing, developing, and implementing processes related to metadata management, reference data management and data quality monitoring.
• This position is expected to have hands-on experience with technology, people and process that are critical for the success of Data Governance program.
• This role will directly report to the Data Governance Manager, performing analysis on a variety of highly complex projects under minimal supervision and typically leading complex initiatives or projects.
• This role will work Monday-Friday during regular business hours.

Data Governance Analyst

Billing Specialist

• Provide exceptional customer support to Select Health Individual members through inbound calls and live chat.
• Coordinates with employer group representatives to reconcile basic account adjustments and facilitate accurate payment processing.
• Respond to inquiries and provide clear guidance on billing, enrollment, and account-related processes.
• Partner with internal departments to troubleshoot and resolve billing and enrollment concerns.
• Process member payments in accordance with established financial controls and compliance protocols.
• Assist members and agents in navigating enrollment platforms and accessing documentation while ensuring data privacy and regulatory compliance.
• Maintain accurate and detailed records of customer interactions and account updates.
• Evaluates member accounts to determine reinstatement eligibility and calculates outstanding payment requirements in alignment with billing policies and plan guidelines.
• Reviews and validates peer-submitted reinstatement requests to ensure accuracy, completeness, and alignment with established billing and enrollment standards.
• Adhere to internal policies and state/federal regulatory requirements.

Premium Billing Specialist

• Provides leadership and direction to SelectHealth Pharmacy Services and Scripius.
• Contributes to the strategic and clinical direction of the department.
• Identifies and promotes the changes needed to provide cost-effective quality pharmacy benefits to members.
• Supports and strengthens client relationships by delivering high-quality clinical insights, pharmacy benefit expertise, and exceptional customer service.
• Oversees Clinical Coordinators, pharmacy residents and student activities.
• Coordinates, manages, and monitors pharmacy claims processing services, utilization management, and prior authorization protocols.
• Conducts Drug Utilization Review projects as appropriate, which includes ability to query and analyze pharmacy data.

Pharmacy Services Manager

Sales

• Responsible for selling new ancillary products for Select Health.
• Develops close professional relationships with producers / brokers / consultants and works with them to sell/renew new business while prospecting direct business.
• Provides guidance to Account Managers as they assume renewal responsibilities for new groups.
• Establishes relationships and works closely with outside consultants / agents / brokers in creating new large employer sales strategies.
• Provides education concerning products, policies and procedures.
• Meets sales goals by working with consultants / brokers / employers to prospect and provide competitive proposals for groups.
• Creates and delivers effective sales presentations to increase awareness and promote sales.
• Communicates consistently with brokers regarding prospective opportunities.
• Maintains prospect logs and all necessary data to facilitate new sales in Salesforce.
• Communicates regularly to Sales Leadership about new sales opportunities.
• Works as a liaison between the broker and underwriting.
• Establishes and maintains a mutually productive relationship with the underwriting department.
• Gains a thorough understanding of the underwriting process for both new and renewing groups.
• Keeps Ancillary Product Leadership apprised of broker issues, group assignments needed and other relevant information.
• Serves as a resource to Account Managers as they renew employer groups.
• Participates on assigned committees to provide market feedback and help shape policies and procedures.
• Provides ongoing feedback using market conditions, industry trends, and broker insight to assist strategic product development.
• Travels as required to further business and professional relationships.

Ancillary Product Sales

Consultant

• Provide intermediate-level expertise in the areas of national physician code sets, insurance reimbursement, coding compliance issues, and internal coding policies, procedures, and processes
• Provide prospective (pre-billing) coding reviews to Intermountain providers and staff
• Develop and presents prepared single specialty technical and process-based clinical documentation and coding education for providers, managers and staff
• Participate in resolving questions from the Medical Group Coding Helpline for assigned specialties
• Support higher-level consultants and managers in their responsibilities and acts as an overflow in support of other departmental processes and functions as assigned
• Manage assigned area(s) of responsibility and workload
• Develop understanding and correct application of general ICD and CPT guidelines
• Maintain subject-matter expertise and educates providers and staff accordingly
• Support all internal (Professional Coding and Reimbursement) departmental functions and processes

Senior Coding Consultant

Data Analyst

• Support Laboratory Services as a member of the Clinical Shared Services analytics team.
• Act in a senior capacity, contributing to strategic initiatives, clinical standards, and operational goals.
• Collaborate with business and clinical leaders.
• Ensure data applications are maintained, monitored, promoted, and used effectively.
• Work Monday-Friday during regular business hours.
• Provide advanced support for management level leadership.
• Develop a deep understanding of customer data and operations.
• Fulfill complex customer requests through data exploration and report development.
• Lead analytic work demonstrations and hands-on training for customers.

Senior Data Analyst – Technical

• Serves as a consultant to the Agent Experience team, providing strategic advice and hands-on executing for events and relationship building strategies.
• Partners with cross-functional teams to identify opportunities for process and system improvements and enhancements, delivers actionable recommendations, and actively implements solutions to enhance agent experience initiatives.
• Leads out on projects and events and presents in meetings, representing the company in a professional way.
• Advise and support agent contracting, training, and team processes to ensure success.
• Consult on agent events, providing expertise in planning, contracting, budgeting, and execution.
• Facilitate updates to systems, policies, and processes by recommending and implementing innovative solutions.
• Evaluate current systems and make recommendations for enhancements, supporting project execution for the Agent Experience team.
• Partner with leaders and cross-functional teams to provide expert guidance and actionable solutions that enhance the agent experience.
• Apply advanced problem-solving skills to resolve complex challenges and manage sensitive conversations.
• Engage directly with key agents and agencies to understand needs and deliver tailored consulting support across all markets and lines of business.

IMH