Patient Account Associate, Credit Balances

IMH

Customer service position handling hospital account issues with extraordinary care and professional service. Responsible for payment postings and interactions through effective communication with customers and payers.

Posted 7/11/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provides extraordinary care to our customers through friendly, courteous, and professional service
Identifies appropriate payment details and saves back-up as appropriate
Researches, validates and makes adjustments to payment postings
Follows up in accordance with procedures and policies with an overall goal of account resolution
Initiates payer recoupments, payer refunds, and patients refunds where applicable
Able to navigate various payer claim portals and understand payer functionality
Interacting with others by effectively communicating both orally and in writing
Operate computers and other office equipment, as well as various computer software’s

Requirements

What you’ll need

High School Diploma or equivalent (GED) required
One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required
Knowledge of Medicaid and Medicare billing regulations required
Recognizing true overpayments from false credits
Researching claim cycle
Understanding Coordination of Benefits
Understanding EOB
Understanding Medical Terminology
Payment Handling
Effective written and verbal communication
Computer Literacy
Time Management
HIPAA Regulations

Benefits

Comp & perks

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Payment HandlingResearching Claim CycleUnderstanding Coordination Of BenefitsUnderstanding EOBUnderstanding Medical Terminology

Soft Skills

Effective Written CommunicationEffective Verbal CommunicationTime Management

Certifications

High School Diploma Or Equivalent (GED)