Illumina

Marketing

• Define and execute the global healthcare customer segment marketing strategy aligned with company business goals and cohesive brand narrative.
• Lead market segmentation analysis and customize customer touchpoints, communications, and campaigns to healthcare customer sub-types and settings.
• Drive customer-centric messaging personalization by leveraging data, insights, and feedback.
• Assess performance and marketing ROI; report to senior leadership with insights and recommendations.
• Develop deep insights into key customer segments and their needs, challenges, and behaviors.
• Define and execute tailored marketing strategies for each healthcare customer sub-type to drive targeted engagement.
• Collaborate with Regional Field Marketing to execute major initiatives including global tradeshows, marketing content, and sales enablement.
• Partner with Sales, Product Management, and Customer Success to develop aligned messaging, sales tools, and marketing collateral supporting customer acquisition and retention.
• Coordinate global and regional go-to-market strategy across Illumina's product portfolio for decentralized clinical genomic testing market.

Senior Staff Marketing Manager – Global Healthcare Customer Segment

Account Executive

• Develops a strong understanding of Illumina’s technology and products and continues learning as Illumina’s product portfolio evolves.
• Establishes and executes on strategies for obtaining new customers and maintains/grows existing customer accounts in order to meet and exceed revenue goals.
• Effectively sell the total Illumina product portfolio and end-to-end solution, including but not limited to: Consumables, Instrumentation (Cap Ex), and Professional Services.
• Makes outbound contact to existing and prospective customers to identify sales opportunities.
• Takes an analytical approach towards executing optimal solutions for an issue or opportunity.
• Demonstrates capability to present versatile and unique solutions during customer negotiations in order to establish mutually beneficial circumstances for the customer and Illumina.
• Has the ability to learn, change, and gain from each experience to become more effective in subsequent sales scenarios.
• Works effectively in a team environment to drive and create revenue opportunities.
• Manages customer relationships post-sale, including a strategy to develop long term business relationships.
• Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position.
• Changes to individual responsibilities may occur due to business needs.

District Inside Sales Representative

Field Engineer

• Install, upgrade, repair, and maintain instrument systems at key customer site.
• Troubleshoot and repair system problems.
• Submit service reports, expense reports, and "Bug" reports in a timely manner.
• Enter work performed in service database in a timely manner.
• Maintain accurate service spares inventory.
• Revise/review SOPs.
• Demonstrated ability to align optical systems.

Onsite Field Service Engineer 2

Data Scientist

• Design, develop, and deploy machine learning models to forecast revenue and uncover new revenue opportunities across global markets.
• Stay current with the latest AI/ML research and tools and be a thought leader in evaluating their applicability to Illumina’s commercial finance agenda
• Build and operationalize novel AI products that improve the efficiency, accuracy, and strategic capabilities of the commercial finance organization.
• Collaborate with cross-functional stakeholders to understand business needs and translate them into scalable AI/ML solutions.
• Construct robust data pipelines and model deployment frameworks in partnership with data engineering teams.
• Apply advanced statistical and machine learning techniques to identify and prioritize high-value revenue opportunities, optimize commercial strategies, and support data-driven decision-making.
• Continuously monitor model performance and retrain models as needed to ensure accuracy and relevance.

Staff Data Scientist

• Advance the commercial organization’s maturity from hypothesis-driven analysis to predictive modeling and forward-looking insights to enable more customer-focused, value-added decisions.
• Lead competitive, customer, industry, and peer benchmarking analyses to provide context-rich insights that inform business strategy and executive decision-making.
• Partner with Commercial leadership to identify and evaluate revenue growth opportunities, integrating finance strategy with commercial objectives.
• Support business and finance leaders in achieving both short- and long-term revenue goals by delivering actionable forecasts and scenario planning.
• Identify emerging risks and opportunities and engage cross-functional leaders to assess impact and recommend course corrections.
• Drive continuous improvements in revenue forecasting and budgeting processes to enhance accuracy, agility, and efficiency.
• Deliver clear, compelling presentations to the CCO, CFO, and executive team that drive alignment and informed decision-making.
• Lead and manage Quarterly Executive Business Reviews in partnership with regional and marketing leaders.
• Support Investor Relations with insights and analytics for earnings releases, JP Morgan Conference, and Investor Day.
• Direct the Data Science team to develop and operationalize predictive models that enhance business planning and financial strategy.
• Apply advanced analytics, including diagnostic and statistical techniques, to address complex business questions and inform commercial priorities.
• Oversee full lifecycle of machine learning model deployment, from design through feature engineering, training, evaluation, validation, and implementation.
• Provide ongoing coaching and insights to elevate financial acumen across the global commercial organization.
• Serve as an enterprise-wide leader by sponsoring and executing cross-functional strategic finance initiatives.
• Champion a culture of excellence, inclusion, and continuous learning that reflects our company’s values and mission.
• This role includes direct supervision of a team, with responsibility for performance management, coaching and development, workload prioritization, and day-to-day oversight.
• The position is also responsible for hiring, onboarding, and navigating people-related matters in alignment with company policies, values, and evolving workplace expectations.
• Additional duties may be assigned as needed to support evolving business priorities.

Senior Director, Global Commercial FP&A, Business Insights & Data Science

• The Field Service Engineer plays a critical role in delivering exceptional on-site technical support for Illumina’s cutting-edge products.
• Serves as a key liaison between customers and internal teams, ensuring optimal performance and satisfaction through expert service and support.
• Primary on-site technical expert, supporting customers, Field Applications Scientists, and Sales Representatives.
• Perform installation, upgrades, maintenance, and repairs on Illumina instrument systems.
• Manage and prioritize service activities within the assigned territory to ensure timely response and resolution.
• Maintain high levels of customer satisfaction through effective communication, technical expertise, and proactive service.
• Monitor and manage service parts inventory to ensure availability and accuracy.
• Keep detailed and up-to-date records in customer databases, service logs, and technical documentation.
• Provide accurate and timely service reports, feedback, and documentation as required.
• Collaborate with cross-functional teams to support instrument placements, identify sales opportunities, and promote service contracts and upgrades.
• Maintain regular contact with existing customers to foster strong relationships and identify ongoing support needs.

Field Service Engineer, Remote

Communications

• Writes, edits and prepares strategic thought-leadership communications between senior and executive leaders, back to the organization, its employees, and our external audiences.
• Utilizes various communication tools to keep employees informed and motivated.
• Executes against the plan for delivering content through omni-channel communications delivery vehicles (e.g., intranet, email, social media).
• Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.
• Apply broad expertise and knowledge in highly specialized fields or several related disciplines to provide solutions to unique issues.
• Works on highly complex assignments where problem solving requires conceptual thinking and evaluation of enigmatic components.
• Creates formal networks with key decision makers and recognized as a thought leader to several diverse stakeholders.
• Conveys advanced information which requires persuasion and a deep understanding of the business.
• Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• 15+ years of experience in corporate communications, with at least 7 years in a leadership role.
• Proven track record of developing and executing successful communications strategies.
• Excellent written and verbal communication skills.
• Experience with a variety of internal and external communication channels.
• Ability to work effectively in a fast-paced, global environment.