Field Engineer

• The Field Service Engineer plays a critical role in delivering exceptional on-site technical support for Illumina’s cutting-edge products.
• Serves as a key liaison between customers and internal teams, ensuring optimal performance and satisfaction through expert service and support.
• Primary on-site technical expert, supporting customers, Field Applications Scientists, and Sales Representatives.
• Perform installation, upgrades, maintenance, and repairs on Illumina instrument systems.
• Manage and prioritize service activities within the assigned territory to ensure timely response and resolution.
• Maintain high levels of customer satisfaction through effective communication, technical expertise, and proactive service.
• Monitor and manage service parts inventory to ensure availability and accuracy.
• Keep detailed and up-to-date records in customer databases, service logs, and technical documentation.
• Provide accurate and timely service reports, feedback, and documentation as required.
• Collaborate with cross-functional teams to support instrument placements, identify sales opportunities, and promote service contracts and upgrades.
• Maintain regular contact with existing customers to foster strong relationships and identify ongoing support needs.

Field Service Engineer, Remote

Field Service Engineer – Image Guided Therapy

Field Support Engineer II

Field Service Technician II

Senior Field Applications Engineer

Field Engineer I – Telemetry