Field Service Technician
Columbia Machine, Inc.
Field Service Technician – 100% Travel
BeautyHealth
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Represent Hydrafacial’s customer service values through punctuality, professionalism, and adherence to company guidelines while on-site.
- Travel daily to customer sites to perform maintenance and repairs on electro-mechanical devices.
- Submit accurate and complete documentation of service actions and customer interactions, including field service tickets and ATP reports.
- Collaborate with internal teams including technical services, engineering, and training to support operations and departmental projects.
- Provide feedback and participate in process improvement initiatives.
- Complete and process service requests and orders.
- Participate in new-hire training and share expertise with incoming team members.
- Perform other duties as assigned.
Requirements
- High school diploma or GED.
- 3–5 years of experience in field service, technical support, or electro-mechanical device manufacturing.
- Strong troubleshooting and problem-solving skills.
- Ability to educate customers on product use, care, and maintenance.
- Familiarity with software tools such as Outlook, Salesforce, Adobe Acrobat, and Concur.
- Excellent communication and customer service skills.
- Strong organizational skills with the ability to multitask and prioritize.
- Professional, proactive, and self-motivated team player.
- Flexibility to work evenings and weekends as needed.
- Authorized to work in the U.S.; valid driver’s license and ability to meet car rental requirements.
- Ability to travel within the U.S. for up to 1–2 weeks at a time.
- Reliable transportation for local travel (mileage reimbursed per company policy).
- Ability to lift and move up to 85 lbs. with or without reasonable accommodation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- FSAs
- HSAs
- Accident insurance
- Pet insurance
- Company-paid life and AD&D insurance
- Company-paid long-term and short-term disability insurance
- 401(k) with employer match
- Paid time off (PTO)
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem-solvingelectro-mechanical device maintenancefield servicetechnical supportdocumentationprocess improvementservice requestscustomer educationlifting and moving up to 85 lbs
Soft skills
communicationcustomer serviceorganizational skillsmultitaskingprioritizationprofessionalismproactivityself-motivationteam playerflexibility
Certifications
high school diplomaGEDvalid driver's license
