Illumina

Software Engineer

• Write production-quality Apex code; classes, triggers, batch processes, queueable jobs, and scheduled Apex
• Build Lightning Web Components (LWC); custom UI components using HTML, CSS, and JavaScript within the LWC framework
• Implement wire services, imperative Apex calls, event handling, and Lightning Message Service
• Design and build Flows; record-triggered, screen, scheduled, and autolaunched flows
• Implement integrations; REST/SOAP API callouts, Platform Events, Change Data Capture, and named credentials
• Implement AI visibility solutions with Agentforce and Data Cloud
• Collaborate actively in Agile Scrum ceremonies; sprint planning, daily standups, retrospectives
• Support production issues; troubleshoot, diagnose, and fix defects in production
• Invest in continuous learning; new Salesforce platform features, Agentforce capabilities, Data Cloud, and evolving development practices

Senior CRM Programmer Analyst

Systems Engineer

• Own end-to-end solution design for Salesforce initiatives; from discovery through design approval.
• Produce technical design documents, data models, integration specifications, and architecture decision records.
• Evaluate and recommend solution approaches across the Salesforce ecosystem: Sales Cloud, Service Cloud, ServiceMax, Conga CPQ, Conga CLM, Data Cloud (Data 360), Agentforce, and Experience Cloud.
• Design cross-system solutions that account for integrations with middleware (SnapLogic), ERP (SAP), and other enterprise systems.
• Define data flows, API contracts, event-driven patterns, and error handling strategies.
• Conduct fit-gap analysis for new requirements; assessing when to leverage declarative capabilities, custom development, AppExchange products, or third-party solutions.

Senior Business Systems Analyst, CRM

• Write production-quality Apex code; classes, triggers, batch processes, queueable jobs, and scheduled Apex
• Build Lightning Web Components (LWC); custom UI components using HTML, CSS, and JavaScript within the LWC framework
• Implement wire services, imperative Apex calls, event handling, and Lightning Message Service
• Design and build Flows; record-triggered, screen, scheduled, and autolaunched flows
• Implement integrations; REST/SOAP API callouts, Platform Events, Change Data Capture, and named credentials
• Implement Agentforce solutions; build custom Apex actions for agents, configure Prompt Builder templates, write Agent Script for deterministic control, and implement Trust Layer guardrails as directed by solution designs
• Collaborate with Test Automation Engineers throughout the sprint; not just at handoff
• Support production issues; troubleshoot, diagnose, and fix defects in production

CRM Programmer Analyst

Sales

• Lead the specialized sales team that drives customer choice, utilization, and purchase of our Informatics products
• Mentor, support, grow, and motivate your team towards exceeding their targets, while collaborating effectively with the wider sales team as well as various internal stakeholders
• Ensure accurate reporting of pipeline, opportunities, and forecasts
• Prepare and present relevant sales performance data as needed
• Develop and maintain positive relationships with key customers, academic institutions, thought leaders and KOLs
• Represent Illumina at relevant industry events, conferences, to build awareness of Illumina’s Informatics portfolio and identify new business opportunities
• Provide Voice of Customer input and feedback to development teams, various marketing teams and others as needed
• Analyze competitive landscape and customer needs to refine value propositions and influence roadmaps and pricing strategies
• Develop and execute Commercial Informatics Sales strategies in collaboration with key internal stakeholders

Head of Informatics Sales

General Counsel

• Leading legal projects and workstreams related to complex commercial transactions and internal process management requiring in-depth consideration of multiple factors;
• Driving successful outcomes in complex customer negotiations by aligning contractual terms with strategic priorities and cultivating trusted relationships with key customers;
• Advising on, drafting, and negotiating high-value strategic customer agreements, serving as a key partner to business teams and maintaining critical customer relationships;
• Advising on various legal risks, pricing and other business strategies, as well as other issues related to commercial deals in a very dynamic and fast-paced environment;
• Reviewing and revising business documents and working closely with finance, commercial, business development, product marketing and other teams to accomplish company goals;
• Developing and improving processes that support contracting with customers, vendors, and collaborators;
• Collaborating cross-functionally with internal stakeholders to implement controls and operational processes aligned with contractual commitments, leveraging knowledge of internal procedures, risk frameworks, and approval authorities;
• Leading post M&A integration activities

Associate Director, Legal

General

• generate new business through proactive outbound prospecting, including cold calling
• qualify inbound and outbound sales leads and progress them through to conversion
• retain, grow, and expand existing accounts in close partnership with local account managers
• represent Illumina to customers and advocate internally for customer needs
• generate interest from new ‑ to ‑ Illumina customers using multiple sources
• engage with customers via phone and email, with occasional field travel
• apply in ‑ depth technical knowledge of Illumina products
• stay current on industry trends, customer needs, and competitive positioning
• act as an overlay partner to field account managers and sales specialists to support strategic initiatives
• document all outbound activity and prepare sales activity, pipeline, and performance reports

Multiomics Commercial Support Associate – Nordics, Benelux

Program Manager

• Manage the full lifecycle of real estate transactions worldwide, including new site acquisitions, lease renewals, expansions, contractions, subleases, and terminations.
• Coordinate with external brokerage partners, legal counsel, and outsourced transaction management service providers to negotiate commercially favorable lease terms, and manage provider performance against agreed-upon KPIs.
• Track and manage all critical dates across the global portfolio, ensuring timely action on renewal options, termination rights, expansion rights, and other contractual obligations.
• Develop and maintain financial models to evaluate transaction alternatives, including NPV, DCF, total cost of occupancy, and P&L impact analyses.
• Prepare transaction approval packages, lease commitment schedules, expense and capital forecasts, and other financial reports for executive, capital committee, and Board of Directors review.
• Generate capacity and demand models to evaluate and forecast short- and long-term space needs across the global portfolio, and develop executive-level recommendations to address supply and demand gaps.
• Partner with Finance to ensure accurate treatment of lease transactions under ASC 842 and IFRS 16, including balance sheet impact assessment for new and modified leases.
• Monitor and manage sublease income and interface with the third-party lease administration provider to maintain a correct and timely monthly rent roll.
• Coordinate with Accounts Payable to ensure accurate rent, CAM, and operating expense payment schedules.
• Own and maintain the real estate database, ensuring all portfolio data is current, accurate, and audit-ready.
• Collaborate cross-functionally with Finance, Legal, EHS, Procurement, Facilities, and business unit leaders to ensure transaction requirements are clearly defined, stakeholder needs are met, and internal moves, reconfigurations, and space reallocations within existing facilities are effectively planned and executed.
• Support the development and maintenance of standardized global real estate transaction processes, playbooks, and governance frameworks.
• Contribute to the company's Strategic Real Estate Plan, including scenario planning for portfolio optimization, site consolidation, and growth scenarios.

Global Real Estate Program Manager

• Deliver technical consultations on NGS applications and assay design
• Support customers in implementing workflows
• Conduct training sessions on NGS applications
• Collaborate with sales, services, and marketing teams

Technical Sales Specialist

Director

• Enable Pricing Excellence and Evolution
• Lead initiatives that bring the pricing vision to life across global markets.
• Create, articulate, and present persuasive recommendations regarding pricing proposals within a highly cross-functional, matrixed organization.
• Drive change management efforts to ensure global adoption of new pricing strategies, including developing training materials and leading internal workshops for key stakeholders.
• Build pricing frameworks, models, and dashboards that inform decisions and optimize revenue.
• Analyze various global markets to gain an understanding of compelling value propositions, competitive positioning, and most desirable product attributes and trade-offs and how these link to pricing strategies.
• Implement advanced customer segmentation and personalized pricing strategies (by region, customer type/tier, or channel), leveraging data science and digital tools to maximize revenue opportunities.
• Establish clear KPIs for pricing initiatives and lead post-implementation reviews to monitor outcomes and drive continuous improvement.
• Develop and maintain pricing tools and concepts.
• Partner with Marketing, Finance, Sales, and Operations to align pricing strategies with business objectives and tactical pricing execution.
• Key partner in establishing an efficient, effective, and repeatable strategic pricing process for New Product Introductions (NPIs).

Associate Director – Pricing Transformation

Field Engineer

• Provide daily on-site support performing installation, upgrade, diagnoses, troubleshooting, and repair of complex equipment and systems
• Provide feedback to Manager and identify opportunities to promote efficiency in day to day operations
• Deliver technical support to onsite sites utilizing experience performing installations, diagnoses, troubleshooting, service, and repair of complex Illumina instrumentation and systems
• Build and maintain strong relationships across in-district Service and Support teams
• Troubleshoot a wide variety of complex customer reported problems
• Proactively monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction
• Responsible for completing post repair/install validation runs as required on all platforms
• Manage all administrative tasks (SFDC case management) in a quality manner and within the established guidelines, making suggestions and changes when needed
• Independently manage account, build and help strengthen customer relationships
• Schedule and perform equipment upgrades and new installations
• Utilize and maintain up to date Service and training manuals, Field Service Bulletins, SOPs and facilitate remote connectivity to customer instrumentation
• Responsible for escalating repairs as needed and primary point of contact for escalation related activities
• Running reports on instrument failures and using data to proactively service instruments in order to avoid costly downtime
• Lead regular meetings with site personal reporting out metrics related to instrument performance, downtime etc
• Partner with NSST and product support for any ongoing sustaining engineering activities (product performance monitoring or product improvement efforts)
• Responsible for communicating and overseeing any rotational support locally or from other regions
• Resource to assist other SSE’s in troubleshooting complex issues
• Provide additional onsite training/support to other SSE’s to further develop their skill sets
• Identify opportunities for gaining site efficiencies which will promote a decrease in mean time between repair and increase instrument uptime
• Ensure proper inventory levels of service parts and make changes as needed