Senior Business Systems Analyst, CRM

Illumina

Business Systems Analyst focusing on Salesforce solutions for Illumina's Commercial and Services organizations. Delivering scalable designs, collaborating across teams, and ensuring technical alignment with business goals.

Posted 7/20/2026full-timeRemote • 🇲🇽 MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce solution design and architecture, with a strong focus on cross-system integrations and technical documentation. Proficient in Agile Scrum methodologies and experienced in regulated environments.

Highest-signal resume keywords

Salesforce Solution DesignCross-System IntegrationsTechnical Design ArtifactsAgile Scrum MethodologiesRegulated Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ArchitectureData ModelingIntegration SpecificationsAPI ContractsEvent-Driven PatternsFit-Gap AnalysisCustom DevelopmentAppExchange ProductsMiddleware IntegrationEnterprise Data Platforms

Tools & Technologies

Sales CloudService CloudServiceMaxConga CPQConga CLMData CloudSnapLogicSAPExperience Cloud

Industry Keywords

HIPAAFDASOX

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Own end-to-end solution design for Salesforce initiatives; from discovery through design approval.
Produce technical design documents, data models, integration specifications, and architecture decision records.
Evaluate and recommend solution approaches across the Salesforce ecosystem: Sales Cloud, Service Cloud, ServiceMax, Conga CPQ, Conga CLM, Data Cloud (Data 360), Agentforce, and Experience Cloud.
Design cross-system solutions that account for integrations with middleware (SnapLogic), ERP (SAP), and other enterprise systems.
Define data flows, API contracts, event-driven patterns, and error handling strategies.
Conduct fit-gap analysis for new requirements; assessing when to leverage declarative capabilities, custom development, AppExchange products, or third-party solutions.

Requirements

What you’ll need

5+ years of experience in Salesforce solution design, architecture, or senior technical delivery roles.
Demonstrated experience designing solutions across multiple Salesforce clouds and third-party add-ons (ServiceMax, Conga CPQ/CLM, or similar).
Experience designing cross-system integrations involving middleware (SnapLogic or similar), ERP (SAP), and enterprise data platforms.
Experience working in Agile Scrum delivery models, including backlog grooming, sprint planning, and iterative delivery.
Proven ability to produce technical design artifacts;solution architecture diagrams, data models, integration specifications, and architecture decision records.
Experience with regulated environments (HIPAA, FDA, SOX) is preferred.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options