Technical Account Manager

• Supports assigned customer accounts with coordination and communication
• Develops knowledge of IGT product platforms and customer environments
• Assists with incident coordination and escalation management
• Serve as a technical liaison for assigned accounts
• Build relationships with customer technical contacts
• Maintain working knowledge of environments and systems
• Participate in customer reviews and meetings
• Support issue resolution coordination
• Track incidents and communicate updates

Technical Account Manager III

Network Engineer

• Operates company's internal data communications systems
• Provides intermediate to advanced level of support to WAN connectivity and associated hardware including logical security and documentation
• Plans, designs and implements local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP)
• Supports/troubleshoots network issues and coordinates with vendors for installation of such items as routers and switches
• Monitors and/or troubleshoots network functions by utilizing tools for verification of services

Network Engineer IV

Content Marketing Manager

• Shape the roadmap for games with market insight and innovative design
• Lead a global team of 8 content managers and data & insights analysts
• Work directly with customers to create tailored content strategies
• Use analytics and market intelligence to inform decisions

Senior Director of Content – Strategy

Operations

• Support the Sales Operations team by preparing and sending required documentation to customers.
• Maintain and update customer accounts and contact information in Salesforce, ensuring data accuracy and completeness.
• Provide administrative and operational support to the sales team in the preparation of sales proposals and commercial documentation.
• Complete Due Diligence processes required for the creation and onboarding of new customer accounts.
• Monitor and follow up on the end-to-end process of parts management and conversions, ensuring timely execution and coordination across stakeholders.
• Track and follow up on customer-generated tickets, helping ensure prompt resolution and customer satisfaction.
• Assist Sales Operations analysts in the development and maintenance of key performance indicators (KPIs), reports, and dashboards.
• Support process improvement initiatives through data analysis and operational reporting.
• Collaborate with cross-functional teams to ensure efficient sales and operational processes.

Sales Operations Intern

Account Manager

• Manage and expand a portfolio of strategic customer accounts across Eastern Canada.
• Drive revenue growth through consultative sales strategies.
• Develop and execute long-term account plans aligned with customer objectives.
• Build and maintain strong relationships with key customer stakeholders.
• Serve as a trusted advisor on products, solutions, and commercial opportunities.
• Coordinate with internal teams to ensure successful customer outcomes.
• Negotiate commercial agreements and support contract discussions.

Game Engineer

• Develop interactive, web-based casino games from concept through to release
• Collaborate closely with cross-functional teams to implement gameplay features and polish player experience
• Contribute ideas to improve both new and existing games
• Maintain and enhance live games, ensuring performance, stability, and quality
• Write clean, maintainable, and well-structured code following team standards
• Participate in code reviews and contribute to continuous improvement of development practices

Game Developer II

Accounting Manager

• Lead the cost accounting function through month-end and year-end close processes.
• Manage the development, maintenance, and accuracy of standard costs for materials, labor, and overhead.
• Monitor and analyze manufacturing variances (PPV, labor productivity, absorption, overhead spending) and partner with operational teams to identify root causes and corrective actions.
• Ensure accurate valuation of raw materials, work-in-progress, finished goods, and inventory in transit.
• Partner with FP&A to support forecasting, annual budgeting, and long-range planning activities.
• Develop reports and financial reporting packages to support plant and executive leadership.
• Collaborate with engineering and manufacturing teams to optimize item structures and work definitions to support reliable standard costing.
• Lead cycle count and annual physical inventory processes while ensuring compliance with internal controls and accounting standards.
• Identify and implement process improvements to enhance costing accuracy, reporting efficiency, and internal controls.
• Support business case development for capital investments and make-vs-buy decisions.
• Build strong relationships with cross-functional stakeholders to support operational and financial success.

Manager, Cost Accounting

Recruitment

• Manage staffing/employment function and activities
• Ensure staffing needs meet governmental requirements
• Develop and implement recruiting plans
• Manage contractual relationships with placement agencies and job boards
• Ensure consistent corporate image throughout recruiting campaigns

Head of Global Talent Acquisition

Field Engineer

• Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
• Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
• Perform preventative maintenance and assist with installations and site surveys
• Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
• Maintain accurate inventory of parts and complete service reporting in a timely manner
• Support team members and assist at other locations as needed
• Travel within the assigned service area and occasionally beyond as business needs require

Field Service Technician – Casino/Gaming

Customer Success Manager

• Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing
• Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives
• Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services
• Advocate needs/issues across departments and manage customer concerns
• Assist and provide expert deployment and operational standard methodologies
• Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps
• Maintain functional and technical knowledge of IGT systems platforms and future products

Customer Success Operations Manager

• Regularly manage full-cycle recruiting activities for full-time, temporary, part-time, and intern positions.
• Partner with hiring managers and internal stakeholders to understand hiring needs, workforce priorities, and position requirements.
• Review job descriptions and candidate qualifications to identify appropriate talent.
• Source and screen candidates through job boards, networking, referrals, databases, and social media.
• Coordinate interviews, candidate communications, hiring discussions, and recruiting logistics.
• Maintain candidate pipeline activity, candidate status updates, and recruiting metrics within the applicant tracking system.
• Support onboarding activities and offer administration for new hires.
• Participate in networking groups, recruiting events, and employer branding initiatives.
• Ensure compliance with company hiring policies, recruiting procedures, and employment regulations.
• Perform additional recruiting coordination and administrative activities as needed.

Recruiter

• Develop a broad and deep knowledge of the technologies currently in use by our engineering teams
• Manage full life cycle recruiting process to meet the various staffing goals across all levels and within multiple business units
• Develop and implement strategic initiatives for recruiting technical talent at various levels in a multi-site global organization
• Work with hiring managers and interview teams to ensure the job requirements and expectations are clearly understood
• Work closely with hiring managers to develop recruitment strategies to effectively source and identify both passive and active talent
• Develop and implement search strategy for passive candidates using LinkedIn and other social media tools
• Develop, report, and present performance metrics and market trends to senior leadership team.

Talent Acquisition Partner

• Lead, coach, and develop a team of Talent Acquisition professionals, driving performance, accountability, capability building, and career development.
• Partner closely with business leaders, hiring managers, and HR Business Partners to understand workforce priorities, hiring plans, and talent acquisition strategies across the APAC region.
• Own and deliver against regional hiring goals across multiple countries, business functions, and talent segments.
• Establish recruiting priorities, allocate team resources, and manage recruiting capacity to support evolving business demands.
• Serve as a trusted advisor regarding labor market trends, talent availability, workforce planning, competitive intelligence, and recruiting best practices.
• Manage and support full-cycle recruitment activities for critical, complex, technical, leadership, and business-impacting positions as needed.
• Drive sourcing strategies utilizing talent pipelines, networking, referrals, social media, market mapping, and direct sourcing techniques.
• Lead intake meetings, hiring discussions, offer negotiations, and candidate engagement strategies for key hiring initiatives.
• Monitor recruiting metrics, pipeline health, hiring progress, recruiter productivity, and operational performance.
• Promote consistent recruiting processes and high-quality candidate experiences.
• Support employer branding, recruitment marketing, networking events, and talent community development efforts.
• Partner with Talent Acquisition Operations, HR, and business leaders to improve recruiting effectiveness and efficiency.
• Ensure compliance with employment laws, company hiring policies, governance standards, and organizational procedures.

Talent Acquisition Manager

• The Manager, Talent Acquisition manages the staffing/employment function and activities.
• Ensures that staffing needs are met in accordance with governmental requirements.
• Develops and implements recruiting plans to staff open requisitions while minimizing cost per hire.
• Manages the resume tracking system.

Analyst

• Support configuration, maintenance, and system updates within SuccessFactors, the system of record
• Process employee data changes and system transactions with a high level of accuracy and attention to detail
• Respond to user inquiries and provide first-level troubleshooting support for HR system-related issues
• Perform data validation, quality checks, and reporting support activities to ensure data integrity and accuracy
• Identify, document, and escalate system, process, or data issues as appropriate
• Support testing activities for system updates, enhancements, and releases, including User Acceptance Testing (UAT)
• Assist with maintaining system documentation, SOPs, and knowledge base content
• Utilize HR technology platforms including SuccessFactors, ServiceNow, and Microsoft 365 to support operational activities
• Support implementation of process improvements and system optimization initiatives under guidance from senior team members
• Collaborate with HRIS team members, IT, and stakeholders to support ongoing HR technology operations and projects

Technical Account Manager III

Network Engineer IV

Senior Director of Content – Strategy

Sales Operations Intern

Account Manager

Game Developer II

Manager, Cost Accounting

Head of Global Talent Acquisition

Field Service Technician – Casino/Gaming

Customer Success Operations Manager

Recruiter

Talent Acquisition Partner

Talent Acquisition Manager

Talent Acquisition Manager

HRIS Analyst