Field Service Technician – Casino/Gaming

IGT

Field Service Technician providing technical support for gaming equipment at WinStar Casino. Troubleshooting issues and maintaining high customer satisfaction in a dynamic environment.

Posted 6/1/2026full-timeWinStar World Casino • Oklahoma • 🇺🇸 United StatesJunior💰 $46,530 - $63,975 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
Perform preventative maintenance and assist with installations and site surveys
Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
Maintain accurate inventory of parts and complete service reporting in a timely manner
Support team members and assist at other locations as needed
Travel within the assigned service area and occasionally beyond as business needs require

Requirements

What you’ll need

High school diploma or GED required; technical or vocational training preferred
1+ years of technician or field service experience in a customer-facing role
Basic understanding of hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Comfortable working onsite, using tools, and being on your feet for extended periods
Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
Valid driver’s license and willingness to travel locally

Benefits

Comp & perks

Discretionary bonus opportunities
Comprehensive health, dental, and vision coverage
Paid time off and wellness programs
Tuition reimbursement
401(k) with company contributions
Additional benefits including disability coverage and identity protection

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingroot cause analysispreventative maintenancehardware supportsoftware supportsystem issues resolutionnetworking concepts

Soft Skills

customer satisfactionproblem-solvingteam supportcommunication

Certifications

high school diplomaGEDtechnical trainingvocational training