Supply Chain

• Supports the resolution of issues related to the logistics of material movement, and production flow through collaboration with numerous cross-functional departments.
• Oversees and coordinates staffing assignments in specified area(s) and assists the supervisor with direction of employees to meet daily goals.
• Solves problems in resourceful ways by taking immediate action and participating in the identification of root causes.
• Ensures accurate and efficient material and production flow to meet established schedules.
• Motivates, trains and mentors less experienced employees to achieve department goals.
• Compiles area metrics, reports, and performance levels as required.
• Analyzes/research documentation to identify root causes for problems and communicate findings to the supervisor with suggestions to resolve the issues.
• Track, monitor and report on backlog.

Logistics Coordinator

Client Services Representative

• Main point of contact for the customer to the Technology organization: gathers and channels all customer communication related to system support and evolution.
• Can communicate directly with the customer or indirectly via Sales organization.
• Gathers information about problems, issues and incidents.
• Coordinates system recovery and fixing (both short and long term activities).
• Gathers customer requirements and channels for future evaluation and implementation.
• Communicates to customer and Sales organization any technology related developments with impact on the customer activities, in particular communicates Global issues.
• Cooperates with the customer and Sales organization in scheduling of planned activities of technology teams.
• Provides estimates and schedules for planned work to the customer and sales organization.
• Responsible for channeling customer requirements to support organizations.
• Responsible for assuring involvement of proper support resources in planned and ad hoc activities.
• Responsible for internal communication and information flow to support organizations.
• Overall forecasting of technology effort and spending related to site services/support.
• Responsible to ensure that the status report is accurate on the IGT tools (i.e. PPM).
• Attending status meeting with Customer/Sales Organization.
• Creation or supervision of PAF (Project Approval Form) paperwork and entering the appropriate numbers based on the estimation processes.
• Approves the contents of budgets and seeks management approval for the funding.
• Review actuals and ensure that any issues between actuals vs. budget are managed.
• Responsible for delivery scope definition and agreement with the customer/Sales organization.
• Responsible for kicking off estimating and scheduling of deliveries.
• Review and approval of estimates.
• Work with components/disciplines managers to assure proper staffing.
• Responsible to ensure that the Software Requirements Specification document is complete and gets baselined (if applicable).
• Responsible for projects/batches oversight.
• Seek and obtain customer approval for releases.
• Responsible for any documentation required by the customer or the IGT data centers.
• Responsible for organization of hotline support for the site and assuring proper coverage (cooperation with component leads).
• Coordinate daily issues to resolution and ensure that the team understands priorities.
• Responsible that the Technical Data Package is kept up to date.
• Responsible for prompt reporting to upper management of production issues and their resolution.

Client Service Manager

Full-stack Engineer

• design, develop, and deliver high-quality, scalable software applications
• collaborating closely with cross-functional teams to build engaging digital experiences
• contribute to technical design, drive engineering best practices, and help mentor other developers as part of a collaborative, agile environment

Senior Software Engineer

Technician

• Refurbish gaming equipment parts according to repair and reconditioning standards.
• Troubleshoot and repair PC boards, sub-assemblies, and related depot repair items.
• Use diagnostic tools and repair procedures to identify failures and confirm repairs.
• Use technical manuals to troubleshoot and repair parts.
• Perform other duties as assigned.

Repair Technician II – Dayshift

Human Resources

• Coordinate recruiting activities and partner with recruiters, hiring managers, candidates, and People & Culture teams throughout the hiring process.
• Review and administer requisition approval workflows while ensuring timely processing of new hiring requests.
• Coordinate offers, start dates, and onboarding activities across multiple stakeholders.
• Prepare and distribute offer letters, job descriptions, background check documentation, and new hire paperwork.
• Monitor background screening processes, obtain required approvals, and maintain confidential candidate records.
• Support vendor coordination and ensure compliance with company recruiting and background check procedures.
• Maintain recruiting reports, dashboards, and documentation to support operational excellence and business reporting.
• Administer candidate expense reimbursement processes when applicable.
• Support recruitment operations by assisting with requisition assignments, reporting, and recruiting projects.
• Mentor and assist in onboarding new Recruiting Coordinators as needed.
• Participate in recruiting team meetings and contribute to continuous process improvement initiatives.

HR Coordinator

QA Engineer

• Perform functional testing of all machines on the line to ensure compliance, compatibility and accurate operation.
• Test sub assembly and machine functions on multiple products, verifying product functionality, quality and compliance with gaming regulations.
• Utilize and maintain tools and equipment including coins, tokens, currency and player tracking cards and verify information and document discrepancies.
• Troubleshoot problems by identifying defects and execute appropriate fixes and maintain expected rate of output.
• Train and follow up on new and existing employees.

Product Tester IV – Dayshift

General

• Move raw materials and parts by using heavy and light machinery and handheld equipment
• Work with SAP and other basic computer applications to document, maintain and enhance workflows
• Perform work in IGT's warehouses, production floors, and glass and silkscreen shop and/or parts distribution center
• Handle materials in one of the following areas receiving, shipping, production support, or Raw and Finished Glass inventory restocking and Casino Services activities
• Support production lines and put away incoming freight
• Maintain stock in work areas and insure inventory accuracy

Material Handler – Finished Goods I

Compliance

• Complete simple regulatory license applications with supervision
• Interface with employees on personal licensing matters
• Manage dates and priorities for assigned individuals or jurisdictions
• Interact and communicate with gaming regulators
• Maintain license requirements for assigned jurisdictions
• Identify areas of concern for escalation to Licensing supervisor

Regulatory Compliance Analyst I

• Complete standard regulatory individual license application packages for company individuals and corporate applications for company entities with some supervision
• Process occupational applications
• Interface with Company shareholders, officers, directors, and key management personnel, or their representatives on personal licensing matters
• Compile or create and submit annual, bi-annual, quarterly, and monthly regulatory filings in jurisdictions the Company operates
• Respond to regulatory authorities in resolving licensing matters, submitting requisite filings, and handling questions or requests; manages and resolves internal and external client requests through e-mail, remote computer access, and telephone
• Monitor and support assigned cases, updating case activities, and training occupational licensing users on the current internal regulatory licensing system.
• Manage license portfolios, dates and priorities for assigned individuals or jurisdictions
• Regularly analyze employee licensing requirements and maintain license requirements for assigned jurisdictions
• Partner with internal teams in resolving licensing or regulatory compliance issues, responding to inquiries, and communicating resolutions in a timely manner.
• Support and maintain license tracking systems for all license types
• Communicates with Regulatory Compliance leadership regarding regulatory licensing system software errors. program recommendation changes

Regulatory Compliance Analyst II

• Coordinate product deliveries based on customer-requested delivery dates
• Monitor product delivery schedules to ensure timely and accurate fulfillment
• Serve as the first point of contact for coordinating all scheduled activities
• Respond to, resolve, and document all incoming cases reported by customers
• Collaborate with cross-functional teams to align IGT’s goals with customer objectives
• Ensure compliance with regulatory and internal logistics standards
• Perform additional tasks or projects to improve productivity, efficiency, and service levels

• Refurbish gaming equipment parts according to repair and reconditioning standards
• Troubleshoot and repair PC boards, sub-assemblies, and related depot repair items
• Use diagnostic tools and repair procedures to identify failures and confirm repairs
• Use technical manuals to troubleshoot and repair parts
• Perform other duties as assigned

Repair Technician II

• Coordinate product deliveries based on customer-requested delivery dates.
• Monitor product delivery schedules to ensure timely and accurate fulfillment, optimizing customer satisfaction.
• Serve as the first point of contact for coordinating all scheduled activities.
• Respond to, resolve, and document all incoming cases reported by customers via telephone, web, and other support channels as required.
• Collaborate with cross-functional teams to align IGT’s goals with customer objectives.
• Ensure compliance with regulatory and internal logistics standards.
• Perform additional tasks or projects to improve productivity, efficiency, and service levels.

Logistics Coordinator III

Account Executive

• Guarding and cultivating IGT's strategic corporate customer relationships
• orchestrating the deployment of corporate-wide resources to provide comprehensive products, services, and solutions
• developing and closing major sales for assigned customers
• owning end-to-end P&L growth for assigned National Accounts
• serving as a trusted strategic advisor to Vice President and C-level customer executives
• defining and articulating the strategic value of IGT’s full enterprise portfolio
• developing comprehensive, executive-facing account strategies and business plans
• leading executive-level relationship development and governance
• providing strategic insight on market dynamics and competitor movements
• directing complex commercial negotiations
• leading internal cross-functional alignment

National Account Director

Data Engineer

• Design, develop, and maintain scalable ELT/ETL pipelines using Databricks, Apache Spark, SQL, and Python
• Build and maintain reliable, high-quality datasets that support enterprise analytics, operational reporting, and AI use cases
• Develop data transformations using Delta Lake and Lakehouse architecture best practices
• Integrate data from enterprise applications, APIs, databases, files, and other internal and external sources
• Collaborate with business stakeholders, analysts, and product teams to understand data requirements and deliver scalable solutions
• Monitor, troubleshoot, and optimize production data pipelines for reliability, scalability, and performance
• Participate in migrating and modernizing legacy data processes to cloud-native architectures
• Improve data quality through validation, testing, monitoring, and automation
• Contribute to engineering best practices through code reviews, documentation, and knowledge sharing
• Support continuous improvement of the enterprise data platform by identifying opportunities for automation, optimization, and simplification

Data Engineer II

Analyst

• Process and maintain chargebacks, retrieval requests, and exception transactions with a high degree of accuracy.
• Verify and post financial transactions, including funds received, disbursed, and account activity.
• Compile, organize, and review documentation related to chargeback and retrieval cycles.
• Research customer account inquiries and analyze disputes to determine appropriate resolutions.
• Resolve financial disputes in accordance with cardholder and credit card association guidelines.
• Follow established procedures while meeting productivity, quality, and customer service expectations.
• Partner with internal teams to support efficient dispute resolution and operational excellence.

Logistics Coordinator

Client Service Manager

Senior Software Engineer

Repair Technician II – Dayshift

HR Coordinator

Product Tester IV – Dayshift

Material Handler – Finished Goods I

Regulatory Compliance Analyst I

Regulatory Compliance Analyst II

Logistics Coordinator

Repair Technician II

Logistics Coordinator III

National Account Director

Data Engineer II

Chargeback Analyst