Network Engineer

• Operates company's internal data communications systems
• Provides intermediate to advanced level of support to WAN connectivity and associated hardware including logical security and documentation
• Plans, designs and implements local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP)
• Supports/troubleshoots network issues and coordinates with vendors for installation of such items as routers and switches
• Monitors and/or troubleshoots network functions by utilizing tools for verification of services

Network Engineer IV

Content Marketing Manager

• Shape the roadmap for games with market insight and innovative design
• Lead a global team of 8 content managers and data & insights analysts
• Work directly with customers to create tailored content strategies
• Use analytics and market intelligence to inform decisions

Senior Director of Content – Strategy

Operations

• Support the Sales Operations team by preparing and sending required documentation to customers.
• Maintain and update customer accounts and contact information in Salesforce, ensuring data accuracy and completeness.
• Provide administrative and operational support to the sales team in the preparation of sales proposals and commercial documentation.
• Complete Due Diligence processes required for the creation and onboarding of new customer accounts.
• Monitor and follow up on the end-to-end process of parts management and conversions, ensuring timely execution and coordination across stakeholders.
• Track and follow up on customer-generated tickets, helping ensure prompt resolution and customer satisfaction.
• Assist Sales Operations analysts in the development and maintenance of key performance indicators (KPIs), reports, and dashboards.
• Support process improvement initiatives through data analysis and operational reporting.
• Collaborate with cross-functional teams to ensure efficient sales and operational processes.

Sales Operations Intern

Account Manager

• Manage and expand a portfolio of strategic customer accounts across Eastern Canada.
• Drive revenue growth through consultative sales strategies.
• Develop and execute long-term account plans aligned with customer objectives.
• Build and maintain strong relationships with key customer stakeholders.
• Serve as a trusted advisor on products, solutions, and commercial opportunities.
• Coordinate with internal teams to ensure successful customer outcomes.
• Negotiate commercial agreements and support contract discussions.

Game Engineer

• Develop interactive, web-based casino games from concept through to release
• Collaborate closely with cross-functional teams to implement gameplay features and polish player experience
• Contribute ideas to improve both new and existing games
• Maintain and enhance live games, ensuring performance, stability, and quality
• Write clean, maintainable, and well-structured code following team standards
• Participate in code reviews and contribute to continuous improvement of development practices

Game Developer II

Accounting Manager

• Lead the cost accounting function through month-end and year-end close processes.
• Manage the development, maintenance, and accuracy of standard costs for materials, labor, and overhead.
• Monitor and analyze manufacturing variances (PPV, labor productivity, absorption, overhead spending) and partner with operational teams to identify root causes and corrective actions.
• Ensure accurate valuation of raw materials, work-in-progress, finished goods, and inventory in transit.
• Partner with FP&A to support forecasting, annual budgeting, and long-range planning activities.
• Develop reports and financial reporting packages to support plant and executive leadership.
• Collaborate with engineering and manufacturing teams to optimize item structures and work definitions to support reliable standard costing.
• Lead cycle count and annual physical inventory processes while ensuring compliance with internal controls and accounting standards.
• Identify and implement process improvements to enhance costing accuracy, reporting efficiency, and internal controls.
• Support business case development for capital investments and make-vs-buy decisions.
• Build strong relationships with cross-functional stakeholders to support operational and financial success.

Manager, Cost Accounting

Recruitment

• Manage staffing/employment function and activities
• Ensure staffing needs meet governmental requirements
• Develop and implement recruiting plans
• Manage contractual relationships with placement agencies and job boards
• Ensure consistent corporate image throughout recruiting campaigns

Head of Global Talent Acquisition

Field Engineer

• Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
• Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
• Perform preventative maintenance and assist with installations and site surveys
• Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
• Maintain accurate inventory of parts and complete service reporting in a timely manner
• Support team members and assist at other locations as needed
• Travel within the assigned service area and occasionally beyond as business needs require

Field Service Technician – Casino/Gaming

Customer Success Manager

• Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing
• Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives
• Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services
• Advocate needs/issues across departments and manage customer concerns
• Assist and provide expert deployment and operational standard methodologies
• Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps
• Maintain functional and technical knowledge of IGT systems platforms and future products

Customer Success Operations Manager

Systems Engineer

• Build, configure, and validate Class II gaming systems for certification, shipment, and deployment
• Support active customer deployments, install readiness, and live production environments
• Troubleshoot and resolve system-level issues, including escalations impacting customer operations
• Ensure compliance with Class II, jurisdictional, and tribal regulatory requirements
• Support certification readiness, audits, and regulator-facing documentation activities
• Partner cross-functionally with TPMs, Engineering, Field Services, Operations, and customer-facing teams
• Act as a subject matter expert for Class II systems during deployments and production incidents
• Contribute to the stabilization and scaling of repeatable delivery and support processes

Systems Engineer III

Human Resources

• Define and lead the global strategy for employee relations, labor relations, and compliance
• Establish the vision, operating model, and long-term roadmap for ER and compliance programs
• Lead a globally distributed team to deliver consistent outcomes
• Serve as a trusted advisor to senior HR leadership on complex employee and labor relations matters
• Own and govern the global policy framework for employment laws and regulations
• Lead governance forums to drive alignment and consistency in policy interpretation
• Drive standardization and continuous improvement of ER case management across regions
• Lead, develop, and mentor a global team of employee relations professionals

Director, Employee Relations, Health & Safety

• Develop and lead the enterprise HR technology roadmap aligned with business and People strategy
• Establish and maintain global HRIS governance standards including system configuration, workflows, integrations, and data governance
• Drive enterprise-wide HR systems standardization and simplification initiatives
• Partner with IT and enterprise architecture teams to align HR technology solutions with enterprise strategy
• Govern prioritization of HR technology initiatives, enhancements, and investments
• Lead post-merger HR systems consolidation and transformation initiatives
• Drive continuous optimization of SuccessFactors and related HR technologies
• Lead process redesign and workflow optimization initiatives
• Identify and implement automation, self-service, and AI-enabled solutions where appropriate
• Enhance employee and manager experience through scalable HR technology solutions
• Oversee integrations across SuccessFactors, ServiceNow, Payroll, Benefits, and analytics platforms
• Ensure enterprise-wide data integrity, governance, and audit readiness
• Enable reporting and workforce analytics to support strategic decision-making
• Lead governance for HRIS projects, upgrades, implementations, and system enhancements
• Establish strong project management and change governance practices
• Lead and develop a global HRIS organization including managers, analysts, and project resources
• Serve as a strategic advisor to senior leadership on HR technology opportunities and risks

Senior Director, HR Information Systems

• Administer health, welfare, retirement, and wellness programs for U.S.-based employees.
• Process benefits transactions and ensure accuracy and integrity of employee benefits data.
• Coordinate with vendors, Payroll, People & Culture, and internal stakeholders to support benefits administration activities.
• Support annual open enrollment activities including employee communications, system testing, education sessions, and issue resolution.
• Serve as the primary point of contact for employees and managers regarding leave-related inquiries and processes.
• Monitor leave cases from initiation through return-to-work while ensuring timely follow-up and communication.
• Maintain accurate, audit-ready documentation and records related to benefits and leave administration.
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.

Benefits Specialist

• Develop a broad and deep knowledge of the technologies currently in use by our engineering teams
• Manage full life cycle recruiting process to meet the various staffing goals across all levels and within multiple business units
• Develop and implement strategic initiatives for recruiting technical talent at various levels in a multi-site global organization
• Work with hiring managers and interview teams to ensure the job requirements and expectations are clearly understood
• Work closely with hiring managers to develop recruitment strategies to effectively source and identify both passive and active talent
• Develop and implement search strategy for passive candidates using LinkedIn and other social media tools
• Develop, report, and present performance metrics and market trends to senior leadership team.

Talent Acquisition Partner

Manager

• Lead the delivery of Employee Services across the Americas region, ensuring high-quality, consistent execution of employee lifecycle support, inquiries, and transactions
• Manage and develop a distributed team, building leadership capability, performance accountability, and a high-performing service culture across multiple locations
• Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
• Execute globally defined processes and standards, ensuring consistency and appropriate regional adaptation across the U.S. and Latin America
• Drive continuous improvement within the region, identifying trends, inefficiencies, and opportunities to enhance service delivery, and partnering with global teams to implement improvements
• Ensure accurate and timely processing of employee data in SuccessFactors, maintaining strong data quality and operational discipline
• Drive adoption and consistent usage of ServiceNow as the case management platform, ensuring adherence to established processes and data standards
• Partner with HRIS and technology teams to support implementation of system enhancements, automation, and AI-enabled solutions, and drive adoption across the region
• Collaborate with Centers of Excellence (e.g., Benefits, Employee Relations, Compliance) to ensure processes are executed in alignment with policies and regulatory requirements
• Ensure service delivery operations adhere to applicable labor laws, company policies, and audit requirements, including U.S. and Latin American regulatory considerations, escalating risks as needed
• Maintain and continuously improve SOPs and knowledge base content related to service delivery processes
• Analyze service trends and performance data to inform decision-making and recommend improvements
• Collaborate with global Employee Services leaders, providing regional insights and contributing to the evolution of the overall People Operations model