Chargeback Analyst

IGT

Chargeback Analyst at IGT resolving payment disputes and managing chargeback processes. Collaborating cross-functionally to ensure efficient resolution in a fast-paced environment.

Posted 7/17/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJunior💰 $39,060 - $53,715 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in processing financial transactions and chargebacks while ensuring accuracy and compliance with guidelines. Strong analytical skills and attention to detail support effective dispute resolution and collaboration with internal teams.

Highest-signal resume keywords

Chargeback ProcessingFinancial Transaction VerificationAnalytical SkillsCustomer ServiceMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Chargeback ProcessingFinancial Transaction VerificationData AnalysisAccounting PrinciplesDispute Resolution

Soft Skills

Analytical SkillsProblem-Solving SkillsAttention to DetailVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

Customer ServiceFinancial OperationsDispute ResolutionOperational Excellence

About the role

Key responsibilities & impact

Process and maintain chargebacks, retrieval requests, and exception transactions with a high degree of accuracy.
Verify and post financial transactions, including funds received, disbursed, and account activity.
Compile, organize, and review documentation related to chargeback and retrieval cycles.
Research customer account inquiries and analyze disputes to determine appropriate resolutions.
Resolve financial disputes in accordance with cardholder and credit card association guidelines.
Follow established procedures while meeting productivity, quality, and customer service expectations.
Partner with internal teams to support efficient dispute resolution and operational excellence.

Requirements

What you’ll need

High school diploma or GED required; Associate degree preferred
0–2 years of experience in customer service, financial operations, data analysis, or a related office environment
Basic understanding of accounting principles or financial transactions
Strong analytical and problem-solving skills with exceptional attention to detail
Excellent verbal and written communication skills with a customer-focused mindset
Ability to build positive working relationships across multiple teams
Proficiency with Microsoft Office, including Excel, Word, and Outlook
Bilingual skills are a plus

Benefits

Comp & perks

Discretionary bonus opportunities
Comprehensive health, dental, and vision coverage
Paid time off and wellness programs
Tuition reimbursement
401(k) with company contributions
Additional benefits including disability coverage and identity protection