• Support configuration, maintenance, and system updates within SuccessFactors, the system of record
• Process employee data changes and system transactions with a high level of accuracy and attention to detail
• Respond to user inquiries and provide first-level troubleshooting support for HR system-related issues
• Perform data validation, quality checks, and reporting support activities to ensure data integrity and accuracy
• Identify, document, and escalate system, process, or data issues as appropriate
• Support testing activities for system updates, enhancements, and releases, including User Acceptance Testing (UAT)
• Assist with maintaining system documentation, SOPs, and knowledge base content
• Utilize HR technology platforms including SuccessFactors, ServiceNow, and Microsoft 365 to support operational activities
• Support implementation of process improvements and system optimization initiatives under guidance from senior team members
• Collaborate with HRIS team members, IT, and stakeholders to support ongoing HR technology operations and projects

• 2–4+ years of experience in HRIS, HR systems, or related operational support roles
• Experience working with HR systems (SuccessFactors preferred)
• Experience with data processing, validation, and system support activities
• Experience troubleshooting basic to moderately complex system or data issues
• Experience supporting testing activities for system updates, releases, or enhancements
• Ability to analyze HR data and identify inconsistencies or issues
• Basic understanding of HR processes and HR systems workflows
• Strong attention to detail and data accuracy
• Proficiency in Microsoft Excel, including data validation, basic analysis, and reporting (preferred)
• Strong communication and collaboration skills

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