Customer Support

• Receive and accurately process customer orders in SAP.
• Monitor the order fulfillment process and proactively communicate about potential delays or bottlenecks.
• Work closely with internal departments to resolve issues and ensure on-time deliveries.
• Serve as the primary point of contact for all order-related customer inquiries.
• Handle complaints and credit notes promptly and professionally.
• Maintain master data within the Customer Service area.
• Build and maintain strong relationships with key contacts at customers and within the IFF organization.
• Contribute to excellent on-time performance and low external complaint rates.

Customer Service Representative

• Support master data maintenance for Material data across IFF manufacturing sites under QMDM scope.
• Ensure master data integrity, quality, compliance, and consistency across business systems.
• Update and maintain master data for new products globally to ensure accuracy in SAP.
• Coordinate setup, validation, and periodic maintenance of strategic materials and Quality master data.
• Handle data updates, changes, troubleshooting, deletions, and mass data updates.
• Respond to queries on Material and Quality Management, helping bridge business requirements and system solutions.
• Identify and resolve master data errors within SLA, collaborating with IT and business experts.
• Participate in cross‑functional and regional projects to support master data initiatives.
• Manage RTT/IQR decisions, religious product assessments, tariff codes, permits, and support request systems (SAP workflow, SharePoint, ServiceNow, Salesforce), while maintaining strong cross‑functional relationships.

SAP Master Data Specialist – QMDM

Financial Planning and Analysis

• Collaborate with Finance Global Business Services team
• Contribute across key financial areas, including Record to Report (R2R), Plant Cost Analysis (PCA), Procure to Pay (P2P), and Order to Cash (OTC)

Finance Associate

Manager

• Manage Investor Compliance and Reporting
• Review all finalized investments and document upcoming reporting requirements
• Monitor upcoming reports due and draft all investor reports for submission by due dates.
• Work to ensure quality of data in external and internal reports in partnership with Financial Analytics and Capital Solutions.
• Work collaboratively across the enterprise to meet objectives efficiently and effectively.
• Implement audit-ready loan-level file systems meeting the requirements of each program.
• Lead annual recertification process.
• Monitor loans to meet Target Market requirements.
• Prepare and submit the Annual Certification Report, ensuring all key IFF parties adhere to the submission deadline.
• Maintain knowledge of all active impact investments and an understanding of the funding deployment requirements for each investment.
• Prepare impact reports and coordinate with other internal teams.

Manager, Investor Reporting

Executive Assistant

• Manage intricate calendars and navigate scheduling conflicts with ease.
• Organize engaging meetings by booking the perfect rooms, coordinating attendees, arranging catering, and crafting agendas.
• Plan international travel and handle expense processes through SAP Concur.
• Prepare, refine, and enhance correspondence, presentations, and reports to ensure clarity and impact.
• Foster clear and timely communication on behalf of the executive, building trust and transparency.
• Support informed decision-making with insightful research, data analysis, and comprehensive summaries.
• Track and manage key projects to ensure deadlines are met, and deliverables are achieved.
• Champion strategic improvements that align with business goals while nurturing strong, collaborative relationships.

• Prepare detailed financial, economic, and statistical analyses to support operational performance and strategic decision-making.
• Track and consolidate productivity initiatives, ensuring accurate financial benefit measurement and reporting.
• Analyze operational KPIs and cost drivers to identify trends, risks, and opportunities across the Flavors division.
• Conduct cost benchmarking and variance analysis, recommending actions to improve P&L performance.
• Support monthly and quarterly results reporting, including profitability analysis, commentary, and insights for senior leadership.
• Lead financial modeling for productivity, RSA reduction, and working-capital improvement projects.
• Support quarterly forecasting and annual budget cycles with robust assumptions, scenario modelling, and variance explanations.
• Develop and enhance standard financial processes, reporting tools, and continuous improvement frameworks.
• Ensure compliance with internal controls, financial policies, and audit requirements across Operations Finance.

Senior Financial Planning and Analysis, Taste

• Lead and oversee all plant manufacturing activities—including production, materials management, quality control, and manufacturing engineering—to ensure safe, reliable, and cost‑effective operations.
• Champion a strong safety culture by driving site engagement, regulatory compliance, and a long‑term commitment to zero incidents.
• Promote and communicate the plant’s vision, values, strategies, and objectives, ensuring alignment across all teams.
• Build a culture of trust, employee engagement, and capability development while fostering Diversity, Equity, and Inclusion (DEI) at all levels.
• Act as a change leader by challenging existing paradigms and strengthening continuous improvement and problem‑solving practices across the site.
• Ensure world‑class performance in Safety, Quality, Delivery, Inventory, Cost, and People through effective leadership and operational excellence.
• Maintain and improve production capacity, drive asset reliability, and support maintenance best practices to meet customer service and manufacturing plan commitments.
• Collaborate closely with global network partners, business leaders, and functional teams to enhance competitiveness and operational performance.
• Set the plant’s future vision and define critical operating objectives to support long‑term business goals.

Plant Manager

Account Manager

• Contribute to the growth, profitability and enhancement of the brand of IFF by providing effective regular customer communication.
• Manage designated Customers by completing and executing allocated key account plans, forecasting, sampling, providing price quotations, and following up on customer queries and complaints.
• Identify, develop, and evaluate new business opportunities with partner distributors, capturing these in customer relationship management software and converting them into new sales.

• Serve as a key financial business partner to Integrated Operations leadership.
• Act as the primary liaison between Finance and Operations to address queries, provide insights, and influence decisions.
• Deliver accurate and timely KPIs to support the company’s operating system.
• Lead the annual budgeting process for assigned plants.
• Identify operational improvement opportunities and partner with plant teams to drive productivity initiatives.

Integrated Operations Financial Analyst

Director

• own and evolve the global digital product strategy and roadmap for the Taste BU
• act as the ultimate product owner, setting priorities and making trade-offs to maximize impact
• drive a customer-first mindset, focused on user experience, adoption, and measurable value
• own the full product lifecycle, from discovery and concept through delivery, scaling, and continuous improvement
• translate business needs into clear requirements, user stories, milestones, and release plans
• ensure strong validation, testing, and feedback loops to meet global user and business needs
• establish and enforce global product governance, standards, and ways of working
• define and track KPIs for quality, adoption, delivery effectiveness, and future readiness
• drive adoption through clear metrics, communication, training, and change management

Global Digital Product Director

Digital Marketing

• Own and optimize marketing automation platforms, including Pardot (Account Engagement), Salesforce, analytics tools, and system integrations
• Ensure marketing technologies are seamlessly connected to deliver a unified view of the customer journey
• Design, document, and continuously improve standardized marketing workflows to enable scalable campaign execution
• Own the end-to-end lead lifecycle, from capture and scoring to routing, enrichment, and nurturing
• Establish and enforce data governance standards to ensure high data quality, accuracy, and compliance
• Build and maintain dashboards and reports measuring campaign performance, return on investment, and pipeline contribution
• Provide operational and technical support for multi-channel campaigns across email, digital media, web, and events
• Act as a liaison between marketing, sales, information technology, and other stakeholders to align processes and tools.

Digital Marketing Manager

Data Engineer

• Design, develop, test, and maintain robust data pipelines with strong emphasis on documentation and automated testing for reliability.
• Collaborate with the team to manage and enhance the Snowflake-based data warehouse solution.
• Work with stakeholders of varying technical expertise to understand requirements and deliver high-quality data assets.
• Apply dimensional modeling techniques to support analytics and reporting needs.
• Demonstrate solid understanding of data modeling principles and optimize queries for performance; familiarity with medallion architecture or similar layered approaches is a plus.
• Partner with data analysts to understand dashboarding and reporting requirements.
• Develop structured, accessible data assets to enable custom dashboards in Power BI.
• Contribute to CI/CD pipelines, data quality monitoring, and database organization; help define best practices for a scalable and maintainable data ecosystem.
• Thrive in a greenfield environment within a structured system; foster openness and teamwork to tackle challenges collectively.
• Stay current with industry trends, tools, and technologies in data engineering and BI; proactively develop new skills to meet evolving business needs.