Customer Service Representative, Korean Speaking

IFF

B2B Customer Service Representative managing end-to-end Order-to-Cash activities in Singapore. Processing domestic and export orders and maintaining stakeholder relationships within a hybrid work environment.

Posted 5/30/2026full-timeNucleos • 🇸🇬 SingaporeJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage end-to-end Order-to-Cash activities to ensure timely order fulfilment for B2B customers.
Process domestic, export, and consignment orders, including order entry, confirmation, invoicing, and delivery follow-up.
Coordinate with internal teams to resolve order fulfilment and operational issues.
Prepare and manage required order and delivery documentation.
Process credit and debit notes related to orders and customer complaints.
Handle customer complaints and service cases related to sales orders.
Respond to customer inquiries accurately and within agreed timelines.
Maintain strong working relationships with internal and external stakeholders.
Support internal and external audits when required.

Requirements

What you’ll need

Bachelor’s degree in any field.
2–3 years’ experience in B2B Customer Service, Order Management, or Supply Chain.
Basic knowledge of domestic and international trade processes.
Proficiency in SAP and MS Office.
Business-level Korean and English communication skills (written and verbal).
Good communication and teamwork skills.
Comfortable working in a cross-cultural environment.

Benefits

Comp & perks

Fun and positive working environment
Career development
Learning and development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementB2B customer servicedomestic trade processesinternational trade processesSAPMS Office

Soft Skills

communication skillsteamwork skillscustomer serviceproblem-solvingrelationship management

Certifications

Bachelor's degree