Customer Support

• Manage end-to-end Order-to-Cash activities to ensure timely order fulfilment for B2B customers.
• Process domestic, export, and consignment orders, including order entry, confirmation, invoicing, and delivery follow-up.
• Coordinate with internal teams to resolve order fulfilment and operational issues.
• Prepare and manage required order and delivery documentation.
• Process credit and debit notes related to orders and customer complaints.
• Handle customer complaints and service cases related to sales orders.
• Respond to customer inquiries accurately and within agreed timelines.
• Maintain strong working relationships with internal and external stakeholders.
• Support internal and external audits when required.

Customer Service Representative, Korean Speaking

Accounts Receivable

• Apply incoming payments accurately, ensuring correct matching against open invoices
• Investigate and resolve unidentified or unapplied cash in a timely manner
• Maintain minimal levels of aged unapplied cash to ensure clean AR balances
• Take full ownership of the DAB process, including execution, monitoring, and ongoing maintenance
• Manage stakeholder relationships with banking partners to ensure smooth payment processing and issue resolution

AR Analyst – Turkish Market

• Manage end-to-end Order to Cash processes for complex B2B customer orders (domestic and export)
• Handle export operations with a focus on maritime logistics, including booking coordination and shipment follow-up
• Ensure accurate order entry, tracking, and invoicing activities in SAP (Sales and Distribution module)
• Monitor order fulfillment and proactively coordinate with logistics, warehouse, and shipping lines
• Manage documentation requirements aligned with international trade standards and Incoterms
• Resolve operational issues such as delays, discrepancies, and customer claims
• Process credit and debit notes related to customer transactions
• Maintain proactive communication with global customers in advanced English
• Drive continuous improvement of KPIs (on-time delivery, service levels, order accuracy)

Senior Customer Service Specialist – Export & Maritime Logistics

Sales

• Support the Sales team with administrative and operational tasks
• Manage basic customer documentation in local systems
• Coordinate shipment and collection of samples
• Enter purchase requests into the local system accurately
• Support office operations, including procurement of office supplies
• Assist in scheduling meetings, visits, and internal coordination

Sales Support Intern

Accounts Payable

• Processing incoming invoices from our vendors through IFF’s workflow systems with accuracy and efficiency.
• Matching invoices to Purchase orders with IFF’s system.
• Handling invoice verifying in the process directory.
• Partnering with internal teams and vendors for issue resolution.
• Validating for completeness and accuracy, including ensuring proper approvals.
• Support the prioritizing of invoices.

Accounts Payable Intern

Analyst

• Provide procurement support to the U.S. market specifically for ingredients, flavors, additives, and related materials
• Lead the evaluation and selection of suppliers based on quality, service, cost, and capability for the assigned portfolio
• Analyze business requirements and identify reliable suppliers to ensure assurance of supply
• Participate in the development and execution of sourcing strategies within the Efficiency and Essential quadrants
• Drive productivity and continuous improvement initiatives together with Improvement Leaders and COE teams
• Identify alternative suppliers through market research and collaboration with Buyers, Senior Buyers, and Executive Buyers
• Oversee contract implementation, supplier performance, and resolution of issues related to quality, service, safety, and supply
• Manage Tail Spend, urgent buys, and resolve issues with delivery, pricing, or blocked invoices
• Utilize procurement tools including RFIs (Requests for Information), RFQs (Requests for Quotation), RFPs (Requests for Proposal), sealed bids, and auctions.

Operational Analyst, Buyer

Field Engineer

• Provide advanced technical service and process consultancy to customers in the ethanol industry
• Lead technical diagnostics and operational process consultancy in starch‑to‑ethanol processes
• Optimize enzyme and yeast performance by aligning operating practices with biological requirements
• Assess microbiological risks and support contamination mitigation strategies
• Improve fermentation stability, yield, and productivity through operational adjustments
• Perform root cause analysis of operational deviations impacting biotechnology performance
• Play a critical role during new ethanol plant start‑ups and commissioning phases
• Assist in capacity expansions, debottlenecking initiatives, and operational ramp‑ups

Senior Technical Service Engineer – Ethanol Fermentation

• Manage the end-to-end procurement process, including preparing, negotiating, and executing agreements for materials and services across assigned manufacturing sites.
• Evaluate and select suppliers based on quality, service, cost, and overall capability to meet business needs.
• Analyze requirements and identify reliable suppliers to ensure continuity of supply.
• Support the development and execution of sourcing strategies in collaboration with cross-functional teams and the Center of Excellence (COE).
• Drive productivity and continuous improvement initiatives, partnering with Improvement Leaders and internal stakeholders.
• Manage supplier relationships, oversee contract implementation, and resolve operational issues related to delivery, quality, or pricing.
• Execute sourcing activities using tools such as Request for Information (RFI), Request for Quotation (RFQ), and Request for Proposal (RFP).
• Lead negotiations to deliver savings aligned with Procurement objectives and business targets.
• Manage spot buys, urgent requests, and tail spend strategy, ensuring transactional efficiency and supply assurance.

Category Analyst, Food Ingredients

• Leading supplier evaluation and selection within the tail portfolio
• Staying informed on evolving business requirements, including product changes, forecasts, and critical demand
• Participating in Core Strategy Teams for direct materials and indirect materials in the Efficiency and/or Essential Quadrants
• Negotiating pricing based on market trends and business strategies
• Ensuring procurement activities comply with SOPs, audit standards, and company policies
• Tracking procurement performance and resolving supplier issues

Analyst, Buyer, IMS

Account Manager

• Support in building knowledge of specific market, customer environment and specific customer activities, strategies, brands, markets, consumers via all available sources
• Responsible for driving sustainable profitable sales and market share growth by identifying customers’ needs & opportunities, and risks
• Building long term customer relationships, leading, and executing activities and delivering relevant solutions aligned with corporate strategy
• Develop understanding of customer decision making criteria
• In collaboration with colleagues, understand customer regulatory requirements/changes
• Lead the strategic commercial negotiation (annual pricing, payment terms, rebate/cost savings, supply agreements)
• Communicate account plan and engage with internal stakeholders
• Manage reactive and proactive customers projects pipeline including country studies, consumer studies, etc.

Account Manager – Consumer Fragrances

Account Executive

• Support in building knowledge of specific market, customer environment and specific customer activities, strategies, brands, markets, consumers via all available sources
• Build relationships with customer decision makers/influencers by holding regular meetings
• Develop understanding of customer decision making criteria
• Timely and accurately document customer visits and insights
• Communicate client supply chain objectives, processes, organization, score
• Consult with customer service on key customer supply issues and agree on communication /implementation plan with support of line management for more complex issues/solutions
• Propose optimal working capital management (payment terms agreements, monthly awareness of AR status and support/intervene when required) with Qualify business opportunities with input from Innovation, Creation and Design (IC&D) and Cost to Serve guidelines with support of line manager
• Promote bank/ product portfolio
• Provide detailed project insight (Customer/ Internal perspective) to the team in order to clearly define brief parameters and capture them in Project management system

Account Executive, Saudi National

• Apoyo en ventas a clientes existentes
• Generación de ventas en nuevos clientes
• Gestión de pipeline en clientes nuevos y existentes
• Manejo de pronósticos
• Gestión de cuentas con atención especial a cuentas clave y globales
• Reporte adecuado de ventas, pipeline y otras tareas

Account Manager – Brewing & Dairy

• Support the accounting of invoices from Brazil in SAP
• Assist in reviewing and analyzing supplier accounts
• Follow up on pending cases to ensure timely resolution
• Maintain and update records related to invoice processing
• Collaborate with internal teams to resolve discrepancies
• Support data validation and ensure accuracy of financial information
• Assist in documenting processes and improving workflow efficiency
• Participate in team activities and contribute to continuous improvement initiatives

Risk

• Assist with annual insurance renewals (property, casualty, D&O, cyber, cargo, etc.)
• Support data collection and validation for underwriting submissions
• Help review insurance policies, schedules, and endorsements
• Track certificates of insurance and liaise with internal stakeholders/brokers
• Track insurance premium invoices to ensure timely payment
• Support the development and maintenance of risk registers
• Support the setting up & implementation of an Enterprise Risk Management platform
• Assist in analyzing exposure data (e.g., property values, business interruption, supply chain)
• Contribute to risk assessments and scenario analysis
• Prepare reports and dashboards (Excel / PowerPoint) for internal stakeholders
• Assist with claims tracking and loss analysis
• Support benchmarking and market research (insurance trends, limits, pricing)
• Work with contract/insurance platforms (e.g., Sirion, Insurer & broker portals)
• Ensure insurance documentation is accurately maintained, organized and easily accessible
• Assist in process improvement and documentation of internal procedures

Global Risk & Insurance Intern, Treasury

• Receive and process customer orders, ensuring accuracy, completeness, and timely execution
• Manage customer inquiries and complaints, providing effective and professional resolutions
• Maintain ongoing relationships with assigned customers and internal sales teams
• Act as a key communication bridge between customers, sales, and operations
• Monitor order status and proactively address potential issues or delays
• Apply knowledge of product portfolio, availability, and logistics constraints to support decision-making
• Ensure compliance with internal processes, service levels, and customer expectations
• Support continuous improvement initiatives to enhance service efficiency and customer satisfaction