Customer Service Representative

IFF

Customer Service Representative managing domestic and export orders and inquiries for IFF. Building relationships and ensuring smooth communications in a high-performing team environment.

Posted 6/29/2026full-timeBrabrand • 🇩🇰 DenmarkMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders
Receive, process, and monitor customer orders, ensuring accuracy, completeness, and timely execution
Act as a key point of contact for customers, handling inquiries, order updates, and issue resolution
Coordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholders
Proactively follow up on order fulfillment status, identifying and resolving potential delays
Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operations
Build and maintain strong relationships with assigned customers and internal sales teams
Apply product, process, and customer knowledge to provide tailored support and solutions
Identify process improvement opportunities and contribute to continuous improvement initiatives and best practice sharing
Ensure compliance with internal policies, export regulations, and customer-specific requirements

Requirements

What you’ll need

Experience in customer service, order management, or supply chain operations (B2B environment preferred)
Strong understanding of Order-to-Cash processes, including order entry, fulfillment, and invoicing
Excellent communication skills with the ability to manage customer relationships professionally and effectively
High level of attention to detail and accuracy in transactional work
Strong problem-solving skills with the ability to manage multiple priorities and resolve issues proactively
Ability to collaborate across functions and cultures and work effectively in a matrix organization
Customer-centric mindset with a proactive and solution-oriented approach
Experience with working with ERP systems (e.g., SAP, Workday) is an advantage
Fluency in English and Danish; additional languages are a plus

Benefits

Comp & perks

Competitive compensation and benefits package
Flexible working arrangements supporting work-life balance
Continuous learning and development opportunities to grow your career

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ManagementOrder EntryOrder FulfillmentInvoicingProcess Improvement

Soft Skills

Excellent Communication SkillsAttention to DetailCustomer-Centric MindsetProactive ApproachCollaboration Skills