IEHP

Software Engineer

• Provide L1/L2/L3 support for SharePoint users, including issue triage, troubleshooting, and resolution.
• Provide day-to-day support of the SharePoint Online product offering with special focus on collaboration within and across departments.
• Manage and configuring SharePoint sites, libraries, lists, permissions, and workflows.
• Monitor system performance and availability; escalate issues when needed.
• Support integration of SharePoint with Office 365 and third-party applications.
• Recommend and implement new features or integrations to improve collaboration and efficiency.
• Handle requests for access, content publishing, and document management.
• Support SharePoint migrations, patching, and upgrades.
• Maintain documentation of system configurations, troubleshooting steps, and knowledge base articles.
• Implement and enforce SharePoint governance policies.
• Ensure compliance with applicable Healthcare regulations.
• Collaborate with development, infrastructure, and business teams to resolve complex issues.
• Communicate effectively with technical and non-technical stakeholders regarding production issues, status updates, and solutions.
• Stay up-to-date with industry trends and best practices in SharePoint related tools and technologies.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Developer II – SharePoint

QA Engineer

• Oversee multiple major projects, enhancements as well as production support releases on several applications as QA leadership.
• Provide hands-on assistance to Team Members when needed.
• Organize the daily efforts of Quality Engineering Team Members working on multiple applications, monitoring productivity, and providing constructive feedback and coaching.
• Provide technical leadership to the team related to technical problems, testing solutions, automation framework, and testing standards.
• Perform annual reviews and set goals for performance and deadlines in ways that comply with company's plans and vision.
• Develop QA test strategies and test plans for large/complex enhancements, make recommendations, and ensure that project risks are mitigated.
• Lead efforts to improve and evolve testing strategies.
• Work towards overall DevOps process improvement in several IT areas.
• Organize and improve documentation of business rules and Test management in DevOps or any other tools chosen by the organization.
• Work closely with Automation QA team to provide business knowledge and provide manual Regression testcases on stabilized applications to be automated.
• Lead the implementation of automated build test processes to ensure that the code delivered to quality assurance are of the highest quality.
• Streamline the automation in a CI/CD pipeline.
• Build hands on Automation scripts utilizing tools as needed.
• Work directly with business users and IT groups for requirement analysis and test planning purposes in Agile environment and identify any risks or impacts during Sprint planning/early stages of Development.
• Oversee and lead root-cause analysis on high priority production issues and contributes towards developing solutions.
• Develop Complex SQL reports as needed to investigate data-related issues.
• Coordinate user acceptance testing (UAT) with business partners, ensuring that proper UAT is performed.
• Work on a variety of projects involving data management, API test design and test development.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Supervisor, Quality Engineering

• Gather and analyze new and changing business requirements for the Dynamics 365 CRM system.
• Create and maintain technical documentation for configuration, customizations, integrations, and workflows.
• Configure and customize the Dynamics 365 CRM system to meet changing business needs.
• Configure entities, forms, view, business rules, security roles, dashboards, and workflows.
• Develop and implement technical solutions within Dynamics 365 CRM as needed.
• Develop and customize CRM using Power Automate, plugins, JavaScript, and PCF controls.
• Work with integration between Dynamics 365 and external system using API based integration.
• Support data migration activities (mapping, ETL, data validation).
• Provide training and support to end-users.
• Provide day-to-day support of the Enterprise Lead and Broker Management functions as well as service and workflow functions with special focus on the D365 suite of products.
• Collaborate with cross-functional teams to ensure seamless integration and support.
• Perform system testing and quality assurance for any changes and updates.
• Stay up to date with the latest updates and features in Dynamics 365.
• Monitor and optimize Dynamics 365 CRM system performance.
• Troubleshoot and resolve any technical issues related to the CRM system.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Developer II – Microsoft Dynamics

• Design and develop software applications independently or within a team.
• Troubleshoot and solve complicated software issues.
• Perform coding, debugging, testing, and troubleshooting throughout the lifecycle of software development (agile).
• Clearly and regularly communicate with management, technical support colleagues and business units.
• Design, create and update new and existing SQL databases.
• Analyze and integrate new technologies with existing applications to improve design and functionality of applications.
• Recommend improvements to existing software programs as necessary.
• Create test cases for new and existing applications.
• Serve as a subject matter expert in key business projects.
• Conduct code reviews.
• Direct/mentor some level I and II developers.
• Write Clear and Detailed Technical Specifications and Documentation.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Developer III

Data Scientist

• Responsible for maintaining production models, monitoring the models for continued accuracy, modeling drifts, and helping to discover insights and identifying opportunities using statistical, algorithmic, mining, and visualization techniques.
• Build and test statistical models and machine learning algorithms with input from senior Data Scientists.

Data Scientist I

• Responsible for report design and maintenance of ad-hoc and routine reports, and new report development.
• Providing technical and analytical guidance for applicable department Team Members of all levels and department projects.
• Analyze and interpret applicable system methodologies through reporting capabilities.
• Work with Department Team Members to define requests, requirements, design, and the development of quality reports that meet the business needs for the applicable unit.
• Responsible for development projects in collaboration with other business units throughout the organization.
• Navigate applicable IEHP systems.
• Commitment to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Report Developer II

• Responsible for modeling complex institutional problems, discovering insights, and identifying opportunities using statistical, algorithmic, mining and visualization techniques
• Collaborating closely with Data Science Developers
• Partner with business stakeholders to identify ways to augment and enhance data
• Provide insight beyond what can be gleaned from the existing data

Data Scientist II

Risk

• The Data Governance Analyst plays a key role in advancing the organization's data governance framework, ensuring data quality, integrity, and compliance across all business units.
• This role collaborates with cross-functional teams to implement data standards, policies, and procedures that enhance data management and decision-making capabilities.
• Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Data Governance Analyst

Engineer

• Oversee the maintenance, security, and deployment of the enterprise-wide Power BI environment
• Take ownership of the Power BI Service, ensuring a stable, scalable, and secure platform for business intelligence initiatives
• Implement best practices and optimize performance for Power BI
• Collaborate with stakeholders to explain complex technical issues and deliver solutions

Engineer III – Power BI Platform

Security Operations

• Assisting in identity access management functions including user account provisioning/deprovisioning, access reviews and risk assessments
• Investigating and resolving IAM related incidents
• IAM documentation development and maintenance
• IAM system maintenance and monitoring and reporting
• Assisting in detect, protect, and respond functions of Security Operations where needed

Security Operations Engineer I – IAM

IT Support

• Provide the strategic vision for developing a comprehensive technology architecture strategy that aligns with IEHP’s long-term business objectives.
• Establish and maintain enterprise architecture frameworks that ensure consistency, scalability, and interoperability across technology platforms.
• Establish Architecture and Technology review boards to ensure strategic alignment within the organization’s overall business strategy.
• Develop and manage an innovation pipeline that continuously explores and assesses emerging technologies.
• Analyze technology industry and market trends to determine potential impact upon the enterprise.
• Identify, evaluate, and recommend emerging technologies that can create competitive advantages and drive digital transformation.
• Create proof-of-concept initiatives to validate the potential of new technologies.
• Create comprehensive architectural blueprints that balance innovation, performance, security, and cost-effectiveness.
• Lead the identification and analysis of enterprise business drivers to develop enterprise architecture requirements.
• Design holistic technology roadmaps that integrate emerging technologies with existing systems and Infrastructure.
• Lead the development of enterprise architecture governance structure based on business and IT strategies.
• Oversee enterprise architecture implementation and ongoing refinement activities.
• Define and enforce architectural standards, principles, and best practices.
• Manage architectural initiative budgets and resource allocation.
• Drive enterprise influence and executive partnership necessary to ensure architectural decisions support long-term business success while positioning us to capitalize on emerging technology opportunities.
• Direct the development and execution of communication plans (including education) for enterprise architecture standards.
• Communicate complex technological concepts to both technical and non-technical stakeholders.
• Ensure architectural decisions support business agility, operational efficiency, and strategic growth.
• Lead complex technology migration and modernization initiatives.
• Build and mentor a high-performance architecture and emerging technologies team.
• Lead cross-functional teams in exploring and implementing cutting-edge technological solutions.
• Develop talent through coaching, professional development, and exposure to cutting-edge technologies.
• Present technology strategies, architectural recommendations, and innovation opportunities to Senior Leadership.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Director, Enterprise Architecture – Emerging Technologies

Manager

• Under the direction of department leadership, this position focuses on a person-centered model of care which takes in to account the Member’s medical, behavioral, and social needs.
• This position provides high quality, effective care management to IEHP members ensuring coordinated continuous care.
• Care Management is broadly defined, and can include outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care and the right time for the member.
• As a licensed clinician, this position provides clinical expertise, clinical leadership, and clinical oversight in a variety of ways within the department.
• The individual in this position is to utilize their clinical expertise to support and engage Members to promote positive health behaviors, assist with coordination of care, provided resource linkages, and collaborate with other Team Members within their care team, as well as external partners, to ensure a seamless transitions of care experience.
• This position is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of Behavioral health and its importance in whole health, to those within IEHP and in the community.
• Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Behavioral Health Care Manager, Licensed

Account Manager

• Responsible for developing and maintaining a robust network of potential and contracted Community Supports network providers to ensure service adequacy, quality, and compliance with federal, state, and local regulations.
• Serves as the primary liaison and subject matter expert for all CS services associated with their assigned providers, fostering strong partnerships to drive operational excellence.
• Lead provider engagement, onboarding, training, and performance improvement efforts.
• Support strategic initiatives to expand and strengthen the Community Supports network in alignment with IEHP’s mission and strategic goals.
• Recruit new CS Providers into IEHP Community Support Network as well as identify opportunities to develop the Community Supports network to meet IEHP quality metrics, service goals, and compliance standards.

Community Supports Provider Relations Manager

• Provides strategic leadership and oversight for the development and implementation of the health plan’s clinical risk management program and plan
• Accountable for identifying, assessing, and mitigating risks that could impact organizational performance, regulatory compliance, and member safety
• Collaborates with executive leadership, operational teams, and regulatory agencies to ensure member safety, adherence to state and federal requirements, accreditation standards, and industry best practices
• Driving a culture of member safety and accountability across the organization
• Designing and implementing enterprise-wide risk management frameworks and protocols
• Ensuring compliance with all applicable regulations and accreditation standards
• Identifying emerging risks and leading proactive intervention strategies
• Building strong stakeholder relationships and providing transparent reporting to leadership and governing bodies

Senior Director, Clinical Risk Management

Human Resources

• Find joy in serving others with IEHP!
• Under general supervision, responsible for the day-to-day administration, coordination, and communication of team member benefits programs.
• Ensure compliance with federal and state regulations, support team members with benefit-related inquiries and processes, and assist with annual open enrollment and reporting.
• Manage benefits lifecycle, including enrollment, terminations, and status changes; ensure accurate data entry in HRIS and benefits systems.
• Serve as primary resource for benefits inquiries, explaining plan options, costs, and procedures to employees.
• Coordinate annual Open Enrollment and wellness programs; prepare communication materials and conduct informational sessions.
• Verify and process monthly premium statements, resolve discrepancies with carriers, and maintain statistical data on premiums and claims.
• Ensure compliance with regulatory requirements, including I-9 documentation and accurate recordkeeping.
• Act as an HR representative, responding promptly to employee inquiries and escalating issues as needed.
• Conduct new hire orientation and provide guidance on benefits programs and HR policies.
• Prepare and review reports on benefits enrollment, deductions, and plan participation; resolve discrepancies with providers.
• Support employee engagement through workshops, intranet updates, and timely communication of HR initiatives.
• Handle employment verifications, benefit letters, garnishments, subpoenas, and audits.
• Communicate HR policies, procedures, laws, and best practices to team members and management.
• Act as a trusted resource, demonstrating organizational values and fostering strong internal relationships.
• Perform administrative duties requiring discretion and judgment in handling sensitive and confidential information.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.