IEHP

QA Engineer

• Develop functional and detailed system requirements to ensure comprehensive and complete testing of applications.
• Coordinate with Business users to develop function application requirements and detailed system requirements.
• Develop test cases, test scenarios, and test criteria to effectively test configured software and custom-developed IT applications.
• Perform functional ‘black box’ testing of IT applications to identify issues and defects.
• Perform Integration and backend testing using SQL.
• Perform and/or facilitate application 'stress testing.’
• Develop and run automated test scripts and evaluate results.
• Perform root-cause analysis on issues and defects and work towards developing solutions.
• Work directly with project teams to effectively communicate and prioritize known issues and defects.
• Maintain libraries of application requirements, specifications, test cases, defect logs, and test results.
• Perform regression testing on existing applications.
• Coordinate user acceptance testing (UAT) with business partners, ensuring that proper UAT is performed.
• Collaborate with IEHP System Security Administrator to ensure that security standards are followed, and that PHI data is not at risk of being compromised.
• Develop and maintain user instructions, operational instructions, process documentation, and program documentation according to IT group standards.
• Develop SQL reports as needed to investigate data-related issues.
• Work directly with external vendors and services providers to ensure quality deliverables.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Engineer II – QA

• Assume QA lead role on IT projects and production support releases.
• Lead and mentor other Quality Assurance resources.
• Develop QA test strategies and test plans suitable for a variety of IT projects.
• Develop test cases, test scenarios, and test criteria to effectively test configured software and custom-developed IT applications.
• Perform functional ‘black box’ testing of IT applications to identify issues and defects.
• Develop and run automated test scripts and evaluate results.
• Facilitate and performs application 'stress testing.'
• Perform regression testing on existing applications.
• Collaborate with Project Sponsors to develop test strategies and plan for large/complex projects, making recommendations, and ensuring that project risks are mitigated.
• Lead discussions with business users to develop function application requirements and detailed system requirements to IT Team Members, project Team Members, and other project managers and analysts.
• Maintain libraries of application requirements, specifications, test cases, defect logs, and test results.
• Lead the coordination of user acceptance testing (UAT) with business partners, ensuring that proper UAT is performed.
• Develop and maintain user instructions, operational instructions, process documentation, and program documentation according to IT group standards.
• Collaborate with IEHP System Security Administrator to ensure security standards are followed and PHI data is not at risk of being compromised.
• Develop functional and detailed system requirements to ensure comprehensive and complete testing of applications.
• Develop SQL reports to investigate data-related issues.
• Perform root-cause analysis on issues and defects and works towards developing solutions.
• Work directly with project teams to effectively communicate and prioritize known issues and defects.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Engineer III – QA

Risk

• Manage the enterprise data governance office, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture.
• Serve as a liaison between business and functional areas and technology to ensure that data related business requirements for managing data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning.
• Facilitate and support the development and implementation of data quality standards, data protection standards and adoption requirements across the enterprise.
• Define and monitor indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements.
• Work with IEHP senior management, comprised of resources from business and IT functional areas, to achieve their objectives; resolve issues escalated from business and functional SMEs.
• Manage and prioritize an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities.
• Implement and maintain solutions for Data Cataloging and Master Data Management.
• Develop tools and methods to track and report relevant key performance indicators (KPIs).
• Hire, train, and manage support staff, while monitoring and evaluating outcomes.
• Conduct performance reviews of each team Member within IEHP guidelines.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Manager, Data Governance

Account Manager

• Act as a liaison between several functional departments to ensure projects and issues are tracked, updated, and reported out.
• Ensure business stakeholders are appraised on program planning, implementation and/or execution status.
• Establish and maintain effective, positive, and productive working relationships at all levels with business and IT to ensure positive collaboration to identify, assess, and prioritize upstream and downstream impact of initiatives throughout the organization.
• Effectively lead large and small workgroups.
• Act as a liaison to the various cross functional team and ensures interdependencies are coordinated and aligned.
• Engage with internal and external partners to identify opportunities for collaboration and align actions and processes to maximize program impact and efficacy.

Business Relationship Manager

Systems Engineer

• Serve as a lead one or more moderately complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
• Provide input from a business and IT perspective.
• Provide guidance and leadership to impact process changes that will help the IT Organization improve service and delivery to its customers.
• Provide leadership, mentorship, and direction to IT and business Team Members.
• Coach and transfer knowledge to less experienced Team Members.
• Lead the planning, design, and implementation of technology upgrades and software application releases.
• Lead the business process redesign and documentation as needed for new technology.
• Establish contracts and budgets with external service providers, ensuring that vendors meet commitments and deliver quality products and services.
• Performs requirements analysis, translating business needs into technical system requirements and specifications.
• Lead the assessment of business needs a structured requirements process (gathering, analyzing, documenting, and managing changes).
• Conduct data gathering and analysis to understand business strategy requirements.
• Develop and maintain system documentation including system requirements, design documents, process flows, intake requests, project plans, issue logs, and test plans.
• Generates appropriate communication, process and plans for mitigating the disruption of change.
• Evaluate system performance measures to ensure that systems are scalable and continue to meet IEHP needs.
• Coordinate and perform testing of applications as needed.
• Facilitate project and problem-solving meetings with businesses with both business and IT groups.
• Build liaison relationship with business and IT.
• Establish and maintain liaison relationships with business and IT to provide effective solutions.
• Manage stakeholder expectations and analyze performance metrics to ensure stakeholder satisfaction.
• Track and report progress on technical implementations and manage customer expectations.
• Investigate problems and resolves working in conjunction with technical teams.
• Assist with the investigation and statement of problems.
• Escalate issues as appropriate.
• Conduct research on hardware and software products and proposes recommendations to IT Management and Business sponsors.
• Provide support in creating reports, research, and documentation for the analysis of business satisfaction.
• Lead development and communicate business requirements and functional specifications for the design and implementation of business solutions.
• Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
• Participate in IT solution deployment activities.
• Ensure IT solutions meet business needs.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

IT Business Systems Analyst III

Software Engineer

• Responsible for the development, modification, and implementation of Inland Empire Health Plan’s internal/external applications.
• Commitment to Quality: Incorporate IEHP’s Quality Program goals including HEDIS, CAHPS, and NCQA Accreditation.

Developer II – Application Development

• Reporting to IT Department Leadership, the Developer III - Application Development is responsible for development, modification, and implementation of Inland Empire Health Plan’s internal/external applications
• The Developer III - Application Development is considered a Senior Developer position and is responsible for offering guidance to junior personnel
• Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation

Developer III – Application Development

Engineer

• Lead the design and development of test environment strategy and plans to support initiatives within assigned domains.
• Identify the environment’s requirements to effectively support the overall release cycles.
• Analyze existing environments and identify requirement gaps and immaturities.
• Develop and execute a plan to resolve, driving to closure in a timely manner.
• Lead collaboration with Test Delivery and UAT Test Coordination teams to accommodate Test environment needs for QE engineers and UAT testers.
• Collaborate with Application Support, Internal Development, and Data Integration teams and external vendor teams in setting up the test environments for product upgrades/releases.
• Interact with project managers, Test Delivery and Governance managers to sequence projects for testing in a limited number of testing environments.
• Manage the coordination of efforts to configure environments and tracking the status of environment configuration activities.
• Collaborate with the infrastructure team to configure a database or set up and configure several VMs to facilitate testing through understanding the technical requirements to set up test environments.
• Prioritize Environment Build & Change Requests.
• Build, Reserve, Refresh, Reuse & Reclaim environments for project use as a mechanism to optimize our infrastructure resources.
• Facilitate and resolve any environmental contentions/conflicts between the stakeholders.
• Setup environment configurations, create environment maps, and generate environment matrix using a Test Environment Management tool.
• Provide details on progress on the various environment requests for several applications and Data integration processes.
• Monitor & Report environment set up progress.
• Use project planning and forecasting tools.
• Work together with Test Data Management resources to ensure the test data is masked and ready for test execution.
• Provide subject matter expertise in compliance review meetings.
• Support a continuous release schedule across multiple groups.
• Maintain advanced knowledge of the work effort involved to set up and configuring operating systems, networks, databases, and application servers involved in the creation of end-to-end testing environments.
• Lead Test Environment/Data management teams.
• Lead, guide, and train other resources.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Engineer III – Test Environment Management

• Provide L1/L2/L3 support for Adobe Experience Manager (AEM) and Marketo applications, including incident management, troubleshooting, and resolution.
• Provide day-to-day support of the Enterprise Digital Content Management product offering with special focus on the Adobe Cloud suite of products.
• Support content authors in managing content fragments, experience fragments, editable templates, workflows, and publishing.
• Support DAM (Digital Asset Management) usage, including metadata, renditions, and asset publishing.
• Lead Template and Component development.
• Monitor AEM environments (Author, Publish, Dispatcher) for performance and stability.
• Troubleshoot replication issues, workflows, and user/group permissions.
• Support Marketo campaigns, programs, and assets (i.e., emails, landing pages, forms, templates) improving customer engagement and automating marketing processes.
• Work with marketing teams to ensure smooth integration between AEM and Marketo.
• Troubleshoot issues with form submissions, campaign assets, and lead data sync.
• Monitor sync health between AEM, Marketo, and data platforms.
• Assist in campaign setup, personalization workflows, and lead capture optimization.
• Provide guidance, training, and documentation for marketing teams on Marketo–AEM usage.
• Build guardrails and security controls that meet Healthcare regulatory requirements.
• Maintain audit logs and evidence for campaigns, data changes, and content publishes; support audits and risk assessments.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Developer II – Adobe Experience Manager, Cloud

Solutions Engineer

• The Solution Developer II - Automation & Innovation Management will focus on key technology domains including business process automation, data curation, industrialized analytics, machine learning & Artificial Intelligence and scalable delivery platform.
• Work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution while contributing to automation development best practices.
• Collaborate with information technology security to ensure the highest product security standards are met.
• Work with business stakeholders to scope potential processes for automation and develop Proof of Concepts (POCs).
• Review current state process capture documents and implement process re-engineering to support automation and transform use cases into tangible assets.
• Collaborate with stakeholders, Robotic Process Automation (RPA) and technology service vendors, business analysts, and technical analysts.
• Develop and document best practices for developing software robots.
• Submit code to Git/DevOps repository for version control and as a source of reusable/open information for other RPA/Automation developers.

Solution Developer II – Automation, Innovation Management

Data Scientist

• Lead and mentor a team of data scientists, ML engineers, and AI specialists.
• Define and execute the roadmap for AI/ML and Generative AI initiatives across the enterprise.
• Partner with business and technology stakeholders to identify AI use cases that create measurable value.
• Advocate for responsible AI practices, ensuring solutions are ethical, explainable, secure, and compliant.
• Oversee development of advanced ML models and AI systems (predictive, prescriptive, and generative).
• Design and implement GenAI solutions, including LLM fine-tuning, embeddings, retrieval-augmented generation (RAG), and prompt optimization.
• Drive end-to-end MLOps practices: model training, evaluation, deployment, monitoring, and lifecycle management.
• Ensure scalability and performance of AI solutions within enterprise data platforms.
• Collaborate with data engineering to optimize data pipelines for AI workloads.
• Stay at the forefront of GenAI, multimodal AI, and emerging ML techniques to evaluate their relevance and application.
• Foster a culture of experimentation, rapid prototyping, and “fail-fast and pivot” approaches.
• Hire, train, and manage support staff, while monitoring and evaluating outcomes.
• Conduct performance reviews of each team Member within IEHP guidelines.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Manager, Data Science

• Provide L1/L2/L3 support for SharePoint users, including issue triage, troubleshooting, and resolution.
• Provide day-to-day support of the SharePoint Online product offering with special focus on collaboration within and across departments.
• Manage and configuring SharePoint sites, libraries, lists, permissions, and workflows.
• Monitor system performance and availability; escalate issues when needed.
• Support integration of SharePoint with Office 365 and third-party applications.
• Recommend and implement new features or integrations to improve collaboration and efficiency.
• Handle requests for access, content publishing, and document management.
• Support SharePoint migrations, patching, and upgrades.
• Maintain documentation of system configurations, troubleshooting steps, and knowledge base articles.
• Implement and enforce SharePoint governance policies.
• Ensure compliance with applicable Healthcare regulations.
• Collaborate with development, infrastructure, and business teams to resolve complex issues.
• Communicate effectively with technical and non-technical stakeholders regarding production issues, status updates, and solutions.
• Stay up-to-date with industry trends and best practices in SharePoint related tools and technologies.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Developer II – SharePoint

• Oversee multiple major projects, enhancements as well as production support releases on several applications as QA leadership.
• Provide hands-on assistance to Team Members when needed.
• Organize the daily efforts of Quality Engineering Team Members working on multiple applications, monitoring productivity, and providing constructive feedback and coaching.
• Provide technical leadership to the team related to technical problems, testing solutions, automation framework, and testing standards.
• Perform annual reviews and set goals for performance and deadlines in ways that comply with company's plans and vision.
• Develop QA test strategies and test plans for large/complex enhancements, make recommendations, and ensure that project risks are mitigated.
• Lead efforts to improve and evolve testing strategies.
• Work towards overall DevOps process improvement in several IT areas.
• Organize and improve documentation of business rules and Test management in DevOps or any other tools chosen by the organization.
• Work closely with Automation QA team to provide business knowledge and provide manual Regression testcases on stabilized applications to be automated.
• Lead the implementation of automated build test processes to ensure that the code delivered to quality assurance are of the highest quality.
• Streamline the automation in a CI/CD pipeline.
• Build hands on Automation scripts utilizing tools as needed.
• Work directly with business users and IT groups for requirement analysis and test planning purposes in Agile environment and identify any risks or impacts during Sprint planning/early stages of Development.
• Oversee and lead root-cause analysis on high priority production issues and contributes towards developing solutions.
• Develop Complex SQL reports as needed to investigate data-related issues.
• Coordinate user acceptance testing (UAT) with business partners, ensuring that proper UAT is performed.
• Work on a variety of projects involving data management, API test design and test development.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Supervisor, Quality Engineering

• Gather and analyze new and changing business requirements for the Dynamics 365 CRM system.
• Create and maintain technical documentation for configuration, customizations, integrations, and workflows.
• Configure and customize the Dynamics 365 CRM system to meet changing business needs.
• Configure entities, forms, view, business rules, security roles, dashboards, and workflows.
• Develop and implement technical solutions within Dynamics 365 CRM as needed.
• Develop and customize CRM using Power Automate, plugins, JavaScript, and PCF controls.
• Work with integration between Dynamics 365 and external system using API based integration.
• Support data migration activities (mapping, ETL, data validation).
• Provide training and support to end-users.
• Provide day-to-day support of the Enterprise Lead and Broker Management functions as well as service and workflow functions with special focus on the D365 suite of products.
• Collaborate with cross-functional teams to ensure seamless integration and support.
• Perform system testing and quality assurance for any changes and updates.
• Stay up to date with the latest updates and features in Dynamics 365.
• Monitor and optimize Dynamics 365 CRM system performance.
• Troubleshoot and resolve any technical issues related to the CRM system.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Developer II – Microsoft Dynamics

• Design and develop software applications independently or within a team.
• Troubleshoot and solve complicated software issues.
• Perform coding, debugging, testing, and troubleshooting throughout the lifecycle of software development (agile).
• Clearly and regularly communicate with management, technical support colleagues and business units.
• Design, create and update new and existing SQL databases.
• Analyze and integrate new technologies with existing applications to improve design and functionality of applications.
• Recommend improvements to existing software programs as necessary.
• Create test cases for new and existing applications.
• Serve as a subject matter expert in key business projects.
• Conduct code reviews.
• Direct/mentor some level I and II developers.
• Write Clear and Detailed Technical Specifications and Documentation.
• Perform any other duties as required to ensure Health Plan operations and department business needs are successful.